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13 reviews
Emily
Emily2 posts
 

I have made several purchases through rinkit and orders are always on time or early, also their product quality is amazing. My last order was damaged and I sent an email. Their response was extremely fast and such wonderful customer service. If only all online stores were this easy to communicate with and fast at solving problems.

Ask the reviewer
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Jenna M.
Jenna M.2 posts
 

Appalling customer service and inaccurate product description – I ordered white marble coasters, as per the product description and image. The coasters I received were grey and not white by any standards. When I contacted the seller, I was advised that because they are made from natural stone the colour varies and that if they were unsuitable I would have to cover the postage cost to return them. There was… Read more

no mention of colour variation in the product description, yet the seller had the nerve to argue that they state that they are made from natural marble which apparently means that that colour can vary!

Ask
Ask2 posts
 

They bank on the chance you won't bother to return – As other reviewers have reported, when they send you poor quality goods they will refuse to provide a return postage label and return postage costs are on you. Poor customer service. $75 spent and will cost me $30 to return. Wood composite frames are in fact a harsh orange plastic. I suspect this company is not truly located in Australia

David R
David RNSW4 posts
  Verified

Great quality and A1 customer support – I started by ordering just a few slate items to see how reliable they were, then stepped up to 40 packs of 6 coasters in one order, and found the quality excellent, and service second to none. My last order was for 75 sets of coasters, and a smaller order of a selection of other items to see what the quality is like before ordering in bulk. I… Read more

would fully support anyone ordering from Rinkit as the items are excellent and the staff are super helpful and first rate. Heck I'm thinking of taking a trip down there later in the year (over 2000km round trip) to pick a bulk order up just to meet the staff.

melsemailforsurveys
melsemailforsurveys4 posts
  Verified

Did my research and I was very pleased – I really wanted to buy Duralex glasses and a dinner set but I had never heard of Rinkit before, so I did a lot of research and decided to do it. They replied to my emails very quickly and they were always polite and organised things promptly. A couple of items broke so I let them know and they sent out replacements. Everything was packaged… Read more

incredibly well, It must be difficult posting so many delicate items, but they have done brilliantly and I absolutely adore my new kitchenware.

Duralex is available on a few other websites, but Rinkit had the largest range by far, so it was a very easy choice to buy it all through them once I had researched the company.

Jan
JanVIC7 posts
 

Great quality and service – Recently placed an order for shadow box frames and my order was posted quickly. It was packed well and neatly so no damage during transit. The quality of the frames is good too, worth every cent. Thank you Rinkit! I will definitely repurchase and I highly recommend this site.

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Concerned Customer
Concerned Customer39 posts
  Verified

Buyer Beware Returns are on you – I purchase a pizza peel on Bunnings Website, advised Items sold and delivered by Rinkit PTY LTD (this item is not available in-store or for click & collect) This company states its happy to refund as people find what the purchase unsuitable, its hard to find the returns policy. But I now know its up to me to return it at my cost, I wont bother as… Read more

I will sell it on via Facebook Marketplace/ Gumtree. I will make further purchases via an American jungle company they have free returns.

Phyllis
Phyllis
 

Excellent – Bought a folding table, very pleased with it, not easy instructions but got there and looks good, telephone staff kind and very helpful,

Customerreporting
CustomerreportingNSW2 posts
  Verified

Fantastic Products and Service – Having read some of the negative reviews, I was concerned about placing an order. However, the team at Rinkit promptly answered all of my many questions sent by email and were super helpful. Processing and delivery was really fast. I bought over $300 of Duralex glass plates and bowls of various sizes. I received everything I ordered in perfect… Read more

condition and I am impressed with the beautiful quality. A great shopping experience. I highly recommend.

L. Newman
L. NewmanNSW14 posts
 

Great products at great prices – I bought the children's Turkish towels and they are nicely made and worth the price. Soft on the eyes and a cool design. Fairly quick delivery too.

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Miranda
MirandaQLD
  Verified

Wrong product sent. No customer service – I ordered red. Confirmation email of order says red. I was sent a faded brown colour. I tried to contact company via email a few times but got no response.

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Gina Portelli
Gina PortelliQLD35 posts
  Verified

First order – Found some citronella torches for a great price Just under $26 for 4 and a reasonable price for postage $10.Stainless steel, 1.46m, with attached caps to extinguish flame. 3 clip in posts with the screw in oil holder. Received order in 7 days. Very happy with purchase.They look so much nicer than the bamboo ones that eventually fall apart.

Melis
MelisVictoria10 posts
 

Crooked company – Beware: this company is the most dishonest business I have ever come across. Remember the set of the 6 duralex mugs rinkit? But you sent only 4? Then you never reimburse me? It's this type of trader who needs to close down because they don't value you. Once they get your money they don't want to hear from your order concern anymore. They think… Read more

that they are above the law.

Shame on you rinkit australia.

Money ripper and robber of duralex mugs.

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