Good heater - poor after sales service by Rinnai
After years of reliable service my heater is displaying fault #12. Trying to find a Rinnai repair agent was very hard because the website is cryptic and the phone number Rinnai advertise is rarely answered. However I eventually I did. Sadly after sitting in the workshop for 4 weeks the Rinnai repair tech could not find the problem. So now I still have a broken heater and I am $110 out of pocket. Thanks for nothing Rinnai
Purchased in April 2008 for A$1,100.00.
- Dynamo 15 DY15SL (LPG, Silver)
- Verified purchase
Just plugged it in and away we went - cosy warmth :)
There was an initial 'new' smell for about 5 minutes, as I expected. It was a sort of gassy new plastic smell. But, it was very, very faint. After that, nothing.
The area to heat is about 160m2 with a dividing wall; albeit with a largish opening (1.4 x 2.4). We situated the heater near the opening (between the 2 rooms) are were cosy within about 10 minutes. We then switched onto economy mode.
I was pleasantly surprised to find the unit Made in Japan.
Japanese made goods have a wonderful reliability status. I'd assumed China, but from Japan is a fantastic bonus.
|Heater Type||Convector & Panel and Portable|
|Max Room Size||59 m²|
|Colour / Finish||Silver|
|Dimensions||495 x 490 x 245 mm|
|Features||Energy Saving Mode, Remote Control and Timer|
|Gas Star Rating||5.8 star(s)|
|Max Gas Input||15 mJ/h|
|Manufacturer Warranty||5 year(s)|
|Release date||Mar 2006|
- GTIN13: 9314109153453
- MPN: DY15SL
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