Rinnai Dynamo 15 DY15SL (LPG, Silver)
VerifiedMPN: DY15SL2 reviews
Good heater - poor after sales service by Rinnai – After years of reliable service my heater is displaying fault #12. Trying to find a Rinnai repair agent was very hard because the website is cryptic and the phone number Rinnai advertise is rarely answered. However I eventually I did. Sadly after sitting in the workshop for 4 weeks the Rinnai repair tech could not find the problem. So now I still have a broken heater and I am $110 out of pocket. Thanks for nothing Rinnai
Purchased in for $1,100.
- Room Type: Small Office
- Smells of Gas: No
Oh I did. And after a 15 min wait I was told they were not allowed to "recommend a repair agent by law"; and then they hung up on me.
Hi GPX,
We have sent a private message to discuss the matter further.
Thanks, Rinnai Australia
Update: August 2021. Rinnai have informed me they are happy to sell this heater but will not service or repair it. I have dumped mine and bought an Omega
Great – Just plugged it in and away we went - cosy warmth :) There was an initial 'new' smell for about 5 minutes, as I expected. It was a sort of gassy new plastic smell. But, it was very, very faint. After that, nothing. The area to heat is about 160m2 with a dividing wall; albeit with a largish opening (1.4 x 2.4). We situated the heater near the opening (between the 2 rooms) are were cosy within about 10 minutes. We then switched onto economy mode.
I was pleasantly surprised to find the unit Made in Japan.
Japanese made goods have a wonderful reliability status. I'd assumed China, but from Japan is a fantastic bonus.
Oh, a hint...
The online stores (in my case Appliances Online) offered a considerably better deal than big box retailers. RRP $1110, but got for $816 delivered!
Today, I'm a 'happy vegemite'.
Cheers
Thank you for your review of the Dynamo heater, we are glad to hear you are happy with it.
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Hi GPX, Thank you for your review. Have you spoken with our Technical help team? They can be contacted on 1300 555 545 Option 3. They will be able to assist you further.
Thanks Rinnai Australia