??!
3 photos
Rinnai Solar Gas Boosters

Rinnai Solar Gas Boosters

S26, S20
1.1 from 9 reviews

Reviews

Review distribution

5 star
0
4 star
0
3 star
0
2 star
1
1 star
8

Big Mick

Big MickGreater Melbourne (Inner), VIC

  • 6 reviews
  • 6 likes

Nothing but trouble poor service

published

Purchased in August 2012.

Build Quality
Value for Money
Cleaning & Maintenance
Noise Level
Functionality
Temperature Consistency
Heating Speed
See all answers
1 comment
Rinnai
Rinnai A.Rinnai

Thanks for the review Big Mick, we are sorry to hear of the issues you have faced with your hot water. If you would like us to review the service of your heater, please contact us via enquiry@rinnai.com.au


Nothing but trouble

published

Purchased in April 2014.

1 comment
Rinnai
Rinnai A.Rinnai

Hi Patricia S, we're sorry to hear about this and have sent a private message to discuss the matter further.

Thanks,
Rinnai Australia

Nightmare

published

Bought our place 2 yrs ago. Is now 5 yrs old. A month after purchase we heard water gushing but no idea where from. Never had solar before. Contacted previous owner who was also builder, who got the frost valve replaced (we were out when plumber came) Today the people behind us came around to say water was leaking from the panel again. Try getting a plumber out at Easter to fix it. Water down the drain all for another frost valve. Yes we are near Melbourne but really. I am sure it is out of warranty now but how often does the same item need to be fixed.

Date PurchasedMar 2014
1 comment
Rinnai
Rinnai A.Rinnai

Just seeking assistance for now.

published
Date PurchasedNov 2016
1 comment
White
White

Before anyone purchase Rinnai Products do a thorough research. I personally do not promote them. My experience of the product is so bitter, it has made our lives really miserable and frustrating.


Paul

PaulVictoria, 3064

  • 2 reviews
  • 8 likes

Never worked. Didn't honour warranty

published
1 comment
Rinnai
Rinnai A.Rinnai

3 visit by Rinnai less than 2.5 years 0ld. still not going

published

This is the worst product ever. My Rinnai Sunmaster 26 solar is less that 2.5 years old now but it had been visit over 3 times by Rinnai and still not going.
never buy from rinnai again. they have custmer support from 9 to 5:30 mon-friday and their emergency line never answer the phone. i have left message 2 times and they never call me back.

2 comments
Rinnai
Rinnai A.Rinnai
Ash_Tous
Ash_Tous

too cold

published

I have a split solar water system with a gas booster. It says Rinnai 20 on the outside, whatever that means. It takes forever to get hot water out and when it comes out it's luke warm. It's never warm enough to do the dishes. Forutunately one of the bathrooms is 1 meter from the tank so water that goes there is hot enough to shower in.

cold and expensive


trueblueaussie61

trueblueaussie61Central Highlands and Goldfields, VIC

  • 7 reviews
  • 6 likes

Rinnai Solar 20 is terrible

published

We have Rinnai Solar 20 and hot water doesn't come out of the kitchen tap for ages...i use a container to collect the cold water until hot water comes out and i use that water for the garden. Just like Nomad40 says...the hot water isn't hot...

i also can leave my hand under the running hot water and it isn't hot enough to wash my dishes...i have to boil litres of water in the saucepan/kettle to do the dishes and the makes it an inefficient system...

we are the second people in our home and we don't have the warranty only the Rinnai handbook...we can't afford a plumber to come out...help??

Hot water takes a very long time to come through to the kitchen and the water isn't hot...have to boil water in saucepans/kettle

Terrible

published

Edwards roof mounted tank with electric boost is far better. Rinnai not worth the money. For the kitchen and laundry you need to have hot water when required.
Nothing. The builder put it in and kept the rebate
Wastes a lot of water getting the warm water. Being regulated heat in the shower the hot water shuts off for a few seconds while showering. When there is no sun the hot water is not hot. I can put my hands in it. Real hot on a hot day.

1 comment
Cdes98
Cdes98

If it does what you said, then it's not installed properly. Go back to your builder.

Questions & Answers

George G

George Gasked

Just moved in to my new 2 storey house with 3 showers 1 kitchen if kitchen tap in use ( hot) no hot water in any of the showers,
If shower in use and kitchen hot tap is turned on shower goes cold.
What can be done Please, before I pull this system out and install a storage hws
Please help
Thanks

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question George G, we have a free technical help desk who may be able to help. They can be reached via technical@rinnai.com.au or on 1300 555 545 option 3.

Thanks
Rinnai Australia


Daniel

Danielasked

Hi I have a double storey house built new 5 years ago. I had a Rinnai 26 Solar installed from new by the builder. Unit working fine until last week, I have noticed a significant time lag for hot water to flow to the showers in the upstairs toilet. Cold water flows instantaneously, just hot water has a lag of 15-20 seconds. I have checked the water mains and hot water mains are all fully opened and the water inlet filter has been cleaned. The house is only 5 yrs old, has PVC water tubing so unlikely to be blocked at such an early stage. Is there anything else that could be causing the problem and how do I fix it?

1 answer
Rinnai
Rinnai A.Rinnai

Hi Daniel,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545.

Thanks,
Rinnai Australia


Eric N.

Eric N.asked

Hello, we have the Rinnai solar 26 for the past 5 years and working very well for us. Recently, we are smelling very strong gas smell from as far as 4 - 5 meter from the unit. I understand that during usage of hot water, there will some un-burt gas which is normal but currently the gas smell is all the time.
I have checked all the external connections and did not detect any leakage, could it be some internal valves or seal failure? Can you provide some advice? Regards Eric

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question Eric N, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3) or alternatively by emailing technical@rinnai.com.au.

Thanks,
Rinnai Australia


Get an answer from our members and Rinnai representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.