Rinnai Sunmaster Range
Verified1 review
Rinnai Solar Hotwater model SE315AM 36 Defective – After moving in to my newly built home on 5 April 2023 I have had continuous issues with this RINNAI Solar Hotwater system, builder Hudson Homes has had plumbers back several times over the last 3 months and no one has been able to fix the issue as the parts sent each time don't work/ defective ( complete duds) .I have been told to just leave the Electric Booster Switch turn on, that means I am constantly using my own electricity to heat this Rinnai Solar Hotwater System model SE315AM 36 everyday which is very expensive as builder installed a demand feed metre on the property. I paid thousands of $ to have Solar Hotwater only to be paying a electricity company to heat defective solar system. No one wants to take responsibility for this and I am left without what I paid for( a decent working Hotwater system) This is affecting my physical,emotional and mental health.
I have done the so called service call to Rinnai about this and got told to speak to the builder, who in turn tells me that they have spoken to the plumbers and to Rinnai and still i am left with a non functioning Solar Hotwater system that i paid thousands of $ for no one is prepared to give me what i paid for. Discussed with this product and lack on Rinnai's part to replace the whole system. Looks like i will have to talk to Fair Trading about this.
Hi Cmh,
We have sent a private message to discuss the matter further.
Thanks, Rinnai Australia
After several request for this System to be replaced as it was delivered in a non working condition, meaning it was NOT FIT FOR PURPOSE and got no where with this company because all they would do is several times send out replacement parts, so contacted Department of Fair Trading, after all Australia Consumer Law is customer is intitled to a replacement or a refund if item is not working, apparently Rinnai Australia doesn't believe that law applies to them. So anyone who is thinking about putting in a Solar Hotwater System think twice about using this product, and learn from what I have had to put up with.
Hi Cmh,
We have sent a private message to discuss the matter further.
Thanks, Rinnai Australia
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Cmh, We would recommend booking a service call. Please refer to our website with the following link external link or alternatively you may phone 1300 555 545 option 2.
Thanks, Rinnai Australia