Piece of crap
In approximately 5 /12 years have now had to replace combustion fan twice (gone again), circuit board and candles numerous times. seems like every 18 months-2 years something major/expensive goes. Sick off it. Cost enough to buy in first place then even with servicing every year, costing anywhere up to $600-$800 every time something goes wrong.
No problems running it over 2 years
I have had no problems with this heater and love it. I keep it running pretty much all winter (I turn it down to 16c overnight) It pretty much heats up my 2 bedroom unit at a fraction of the cost that ducted would have cost me.
Purchased in May 2016 at Mr. Gassman.
This heater replaced a Vulcan Heritage which had done quite a good job heating quite a large room but had come to the end of it's life. The Rinnai Ultima 2 was one of the only heaters which would fit in the same opening but after reading the mostly negative reviews we were not too sure. We read reviews on their other models and they were all positive so we went ahead and purchased the Ultima 2. It was the best decision we made. It heats the room perfectly and is vastly more efficient than our old Vulcan. It is set at 20 degrees and the entire room is always at that temp. Our gas bills are also far less. I can only assume that the problem that resulted in so many negative reviews has been corrected by Rinnai.
Purchased in August 2019.
Error code 90
Bought my Rinnai Ultima 11 in June 2018 from Flaming Mo's for $3290 including installation. They even pocketed the VEEC rebate of $130. I must admit that I did not know about the rebate.
In May 2019 it started showing error code 90. Informed Flaming Mo's and they send the same person who installed it to check it out. He pulled it out and checked everything and concluded that the dust on the sensors was causing the problem[now I am inclined to think that the sensor is faulty and should have been replaced under warranty] and charged me $195 for...
Purchased in June 2018 for A$3,290.00.
Service 90 error codes.
Service 90 error codes frequently displayed, just over two years old and now out of warrenty. Can't opperate above 21C or cuts out, even when functioning correctly did not heat effectively. 5 stars for safety though as it cuts off frequently.
Purchased in May 2017 for A$2,600.00.
Does Not Heat
Replaced an older Vulcan Heritage Heater with the Rinnai Ultima II - and simply it does not heat anything. You can be standing 2 feet in front of it and there is not warmth. After 8 weeks of phoning every second day and trying to get something sorted with Rinnai, they now tell me that it would never be able to heat the room that it is in and therefore I need something more powerful. The Vulcan used to heat the room and the Rinnai is meant to be more efficient with greater capacity.
Worst choice ever.
I replaced an very old but very reliable Rinnai and have been driven crazy with '90' errors ever since.
Call out costs are impossible on a pension so I carefully cleaned the dust out every few months only to gain a few more months of operation - a ridiculously tedious and unfriendly process. Now it's error code 14 and with the current cost of gas I'm giving up. This overly sensitive technology might survive in squeaky clean parts of Japan but just doesn't cut it in Australia.
Purchased in March 2013.
- Ultima II Console
- Verified purchase
A lemon, unit never worked for longer than a month. Rinnai know this unit has major defects no customer service
The heater has major problem and constantly comes up with an error which the company fully knows about, and has failed to address.
It has never functioned from the time of installment.
Error code 12
Had constant errors (usually code 12 or 13) since warranty period finished. When it works its great but this is getting less and less common. Difficult to start when needed therefore tend to leave on more than necessary. Many others have this same problem. This is a known defect. Difficult to recommend.
Waste of money
I purchased this heater approximately five years ago, and have had nothing but trouble with it. The first two times it stopped working were within the warranty period - not a good sign, but at least the repair costs were covered. The third time was a month after the warranty period ended, and it has subsequently conked out at least once a year since then, and usually multiple times per year. The last time it stopped working was two months ago, and cost me a few hundred to have fixed - it has now stopped working again. I haven't totaled the ...repair costs, but believe they would equal close to what I initially paid for the heater in the first place, certainly over two thousand dollars. I'm not a gas plumber so I can't describe (or even remember) all the issues with the heater, but was told that some of them included moisture getting into the ignition, and also sensors needing replacement. The last two times required the replacement of quite significant, and costly, parts. I am seriously thinking of having the whole heater pulled out and replaced with a wood heater - I live in an area that is notoriously cold, and cannot be without a reliable, functioning heat source. And, I certainly can't afford to be forking out hundreds of dollars in repair costs every few months to keep a heater working to warm one small living area - I might as well set fire to my cash.
- Ultima II Inbuilt
- Verified purchase
So regret buying this piece of crap have had nothing but trouble have to keep pulling it apart to dust off sensor for getting to much dust and it won’t ignite. First time it happened was first year of warranty we got it fixed. Then it kept happening and every 3 weeks dust gets built up and it won’t ignite. I’m so annoyed it’s only three years old now. Don’t waste your money.
Only had the heater 3 months. It heats our open plan house very well wich I didn't think a space heater could do.We had a gas log heater before this and it was useless. Very happy so far.Maybe some of the problems people are having is from poor installation. Thanks
This heater is money making for rinnai
I had to replace a piece of glass that I had accidentally broken as i was cleaning. Rinnai did not want to supply me with the glass because i do not have an account with them so they suggested me to go to plumbing supplies and it cost me $245 for a glass that is 555mm x 225mm
Good when it works, frustrating & cold when it doesn't
This heater is good when it works, it heats our entire lounge-room (very high ceiling, to an open plan hallway and other room). The feature set is nice as well (auto-off mode to save on gas).
However, the heater failed within approximately 1-2 years after purchase. Perhaps this would have been fine if this was the budget model but this was sold to us as more of a premium model. It failed intermittently during the year, leaving us freezing since this is the large source of heating for a large chunk of our house (given its open plan nature, sm...all space heaters do not work). In particular, we get error code 12 flashing up on the inbuilt display. Googling reveals that at least some other people have reported this and may be an issue with the flame rods/sensors. Now, from an engineering perspective i do understand that the fact it cuts out is a safety feature and i am very happy for that. I am not happy when it constantly stops the heater from starting when it is perfectly fine (flame is igniting correctly), leaving us cold. I previously held Rinnai in high regard but the fact the heater failed so quickly and constantly (at this current moment we haven't been able to get it to start for a week) would make me strongly consider not buying or recommending a Rinnai next time. The service seems quite expensive as well for what appears to be a manufacturing problem or at least a problem a few other people have had. All i offer above is my opinion and those reports of others i have seen searching for a fix for this issue. Your mileage may vary, your heater may function fine for years and in that case it is a great heater. However, if it fails and leaves you cold, you might not be so happy.
Had heater installed for a week. heats beautifully. I replaced a 30 year old rinnai that worked fine but lacked the capacity of heating my raked ceiling home.
Not sure what people are complaining about with the temperature control mine starts up full blast as the room heats flame goes down ant it seems to keep a constant heat.
Only issue is the clock, too comlicated to set up the timer, finally managed to set the actual time and then gave up.
In summary heater is excellent and i would recommend it. Hopefully there are no gremlins lurking that have affected other referrs.
Also after readin the reviews against my better judgement i took out an extended warranty from the Good Guys at Hectorville who gave me an excellent price.
Piece of trash
Purchased this garbage from Harvey Norman at a hefty price believing it was top of the range. Worked great for 1 yr but failed continually with error 11 conveniently just out of warranty. Phoned unsympathetic rinnai call centre and was told it could potentially cost $300+ with a 2 week wait for tech to attend in Middle of winter. We called our own gas plumber and apparently whole motherboard needs replacement. Unfortunately I got into debt buying this appliance and had no extra funds to have it repaired. Since this new heater stopped working we...had no option to use split system. I would never recommend Rinnai appliances and they certainly weren’t helpful knowing this gas heater is nothing but a lemon. Still using split system with a newish heater non functioning. Very disappointed.
Just had the Ultima 11 installed on Friday 8th September 2017
I am having trouble getting the current temperature to stop rising, I have the heater on Gas/Econ with the Set button at 16, however the current temp keeps going up and tonight I was so hot when it reached 23 I had to turn the heater off. Any clues as to what I am doing wrong. A bit worried also by the lack of good reviews, I do hope that everything goes well with my new investment.
This to date is very good no problems and lots of heat quiet too no problems the timer is a little difficult to wrap your head around but no too hard to use when the power cuts out th clock needs to be reset but the timers stay set. You have to stay on top of cleaning the filters or codes can pop up I am told it takes some getting used to having the fan run when it is switched off to cool itself off.
Purchased the Ultima approx 3 years ago, has an error code 70 which I found out it's got something to do with a faulty switch. (would you believe it's only 3 years old) Called the Rinnai service dept, a tech will contact me within 24 hours (great I've got a 76 year old mother at home with no heating mid winter) and got quoted a call out fee of $190 that includes the first 45 minutes labour + parts, that's close to 10% of the purchase price just to come out. Dare I say this is a common problem. Buyer BEWARE.
rinnai what a piece of crap
this heater spends more time on error codes than working I had a Vulcan for 30 years before this that never skipped a beat I would not recommend this heater to anyone the most unreliable fault ridden piece of equipment I have ever bought rinnai should hang their heads in shame for selling this to consumers will buy nothing with the rinnai brand on it ever again
Questions & Answers
Our heater is only a few months old and its turning itself off and flashing 90. What does this mean and what do we need to do to fix it.
We would recommend contacting our Technical team on 1300 555 545, option 3. They can assist you with technical advice or advise if a service call is required.
My ultimate ll has no power to start it does it have a battery if so how do I change it
No batteries that l know off, and lve had to have quite a lot replaced on mine. Only electricity is by plugin wall cord.
Hi Carolyn F, thanks for the question. There is no battery for the Ultima II heater, power is supplied through the power cord on the unit. We would recommend testing the power point with another appliance if you can, otherwise a service call may be required.
You can book via the Rinnai Australia website here:
Like Kylie O. a month ago, where can I get a copy of a REH-301FTB manual? I have been searching online without success. Thanks
Hi Rick, thanks for the question, we have sent you a private message so we can send a copy of the manual.
|Category||Gas Heaters||Gas Heaters|
|Max Room Size||109 m²||109 m²|
|Colour / Finish||Beige, Gunmetal Silver||Beige, Gunmetal Silver|
|Dimensions||653 x 910 x 164 mm||653 x 910 x 404 mm|
|Features||Fan, Thermostat and Timer||Fan, Thermostat and Timer|
|Gas Star Rating||4.4 star(s)||4.4 star(s)|
|Max Gas Input||30 mJ/h||30 mJ/h|
|Power||7,000 W||7,000 W|
|Gas Type||LPG and Natural Gas||LPG and Natural Gas|
|Manufacturer Warranty||1 year(s)||1 year(s)|
|Release date||Oct 2011||Oct 2011|
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