Service 90 error codes.
Service 90 error codes frequently displayed, just over two years old and now out of warrenty. Can't opperate above 21C or cuts out, even when functioning correctly did not heat effectively. 5 stars for safety though as it cuts off frequently.
Purchased in May 2017 for $2,600.00.
Does Not Heat
Replaced an older Vulcan Heritage Heater with the Rinnai Ultima II - and simply it does not heat anything. You can be standing 2 feet in front of it and there is not warmth. After 8 weeks of phoning every second day and trying to get something sorted with Rinnai, they now tell me that it would never be able to heat the room that it is in and therefore I need something more powerful. The Vulcan used to heat the room and the Rinnai is meant to be more efficient with greater capacity.
Worst choice ever.
I replaced an very old but very reliable Rinnai and have been driven crazy with '90' errors ever since.
Call out costs are impossible on a pension so I carefully cleaned the dust out every few months only to gain a few more months of operation - a ridiculously tedious and unfriendly process. Now it's error code 14 and with the current cost of gas I'm giving up. This overly sensitive technology might survive in squeaky clean parts of Japan but just doesn't cut it in Australia.
Purchased in March 2013.
- Ultima II Console
- Verified purchase
A lemon, unit never worked for longer than a month. Rinnai know this unit has major defects no customer service
The heater has major problem and constantly comes up with an error which the company fully knows about, and has failed to address.
It has never functioned from the time of installment.
Error code 12
Had constant errors (usually code 12 or 13) since warranty period finished. When it works its great but this is getting less and less common. Difficult to start when needed therefore tend to leave on more than necessary. Many others have this same problem. This is a known defect. Difficult to recommend.
Waste of money
I purchased this heater approximately five years ago, and have had nothing but trouble with it. The first two times it stopped working were within the warranty period - not a good sign, but at least the repair costs were covered. The third time was a month after the warranty period ended, and it has subsequently conked out at least once a year since then, and usually multiple times per year. The last time it stopped working was two months ago, and cost me a few hundred to have fixed - it has now stopped working again. I haven't totaled the ...repair costs, but believe they would equal close to what I initially paid for the heater in the first place, certainly over two thousand dollars. I'm not a gas plumber so I can't describe (or even remember) all the issues with the heater, but was told that some of them included moisture getting into the ignition, and also sensors needing replacement. The last two times required the replacement of quite significant, and costly, parts. I am seriously thinking of having the whole heater pulled out and replaced with a wood heater - I live in an area that is notoriously cold, and cannot be without a reliable, functioning heat source. And, I certainly can't afford to be forking out hundreds of dollars in repair costs every few months to keep a heater working to warm one small living area - I might as well set fire to my cash.
- Ultima II Inbuilt
- Verified purchase
So regret buying this piece of crap have had nothing but trouble have to keep pulling it apart to dust off sensor for getting to much dust and it won’t ignite. First time it happened was first year of warranty we got it fixed. Then it kept happening and every 3 weeks dust gets built up and it won’t ignite. I’m so annoyed it’s only three years old now. Don’t waste your money.
Only had the heater 3 months. It heats our open plan house very well wich I didn't think a space heater could do.We had a gas log heater before this and it was useless. Very happy so far.Maybe some of the problems people are having is from poor installation. Thanks
This heater is money making for rinnai
I had to replace a piece of glass that I had accidentally broken as i was cleaning. Rinnai did not want to supply me with the glass because i do not have an account with them so they suggested me to go to plumbing supplies and it cost me $245 for a glass that is 555mm x 225mm
Good when it works, frustrating & cold when it doesn't
This heater is good when it works, it heats our entire lounge-room (very high ceiling, to an open plan hallway and other room). The feature set is nice as well (auto-off mode to save on gas).
However, the heater failed within approximately 1-2 years after purchase. Perhaps this would have been fine if this was the budget model but this was sold to us as more of a premium model. It failed intermittently during the year, leaving us freezing since this is the large source of heating for a large chunk of our house (given its open plan nature, sm...all space heaters do not work). In particular, we get error code 12 flashing up on the inbuilt display. Googling reveals that at least some other people have reported this and may be an issue with the flame rods/sensors. Now, from an engineering perspective i do understand that the fact it cuts out is a safety feature and i am very happy for that. I am not happy when it constantly stops the heater from starting when it is perfectly fine (flame is igniting correctly), leaving us cold. I previously held Rinnai in high regard but the fact the heater failed so quickly and constantly (at this current moment we haven't been able to get it to start for a week) would make me strongly consider not buying or recommending a Rinnai next time. The service seems quite expensive as well for what appears to be a manufacturing problem or at least a problem a few other people have had. All i offer above is my opinion and those reports of others i have seen searching for a fix for this issue. Your mileage may vary, your heater may function fine for years and in that case it is a great heater. However, if it fails and leaves you cold, you might not be so happy.
Had heater installed for a week. heats beautifully. I replaced a 30 year old rinnai that worked fine but lacked the capacity of heating my raked ceiling home.
Not sure what people are complaining about with the temperature control mine starts up full blast as the room heats flame goes down ant it seems to keep a constant heat.
Only issue is the clock, too comlicated to set up the timer, finally managed to set the actual time and then gave up.
In summary heater is excellent and i would recommend it. Hopefully there are no gremlins lurking that have affected other referrs.
Also after readin the reviews against my better judgement i took out an extended warranty from the Good Guys at Hectorville who gave me an excellent price.
Piece of trash
Purchased this garbage from Harvey Norman at a hefty price believing it was top of the range. Worked great for 1 yr but failed continually with error 11 conveniently just out of warranty. Phoned unsympathetic rinnai call centre and was told it could potentially cost $300+ with a 2 week wait for tech to attend in Middle of winter. We called our own gas plumber and apparently whole motherboard needs replacement. Unfortunately I got into debt buying this appliance and had no extra funds to have it repaired. Since this new heater stopped working we...had no option to use split system. I would never recommend Rinnai appliances and they certainly weren’t helpful knowing this gas heater is nothing but a lemon. Still using split system with a newish heater non functioning. Very disappointed.
Just had the Ultima 11 installed on Friday 8th September 2017
I am having trouble getting the current temperature to stop rising, I have the heater on Gas/Econ with the Set button at 16, however the current temp keeps going up and tonight I was so hot when it reached 23 I had to turn the heater off. Any clues as to what I am doing wrong. A bit worried also by the lack of good reviews, I do hope that everything goes well with my new investment.
This to date is very good no problems and lots of heat quiet too no problems the timer is a little difficult to wrap your head around but no too hard to use when the power cuts out th clock needs to be reset but the timers stay set. You have to stay on top of cleaning the filters or codes can pop up I am told it takes some getting used to having the fan run when it is switched off to cool itself off.
Purchased the Ultima approx 3 years ago, has an error code 70 which I found out it's got something to do with a faulty switch. (would you believe it's only 3 years old) Called the Rinnai service dept, a tech will contact me within 24 hours (great I've got a 76 year old mother at home with no heating mid winter) and got quoted a call out fee of $190 that includes the first 45 minutes labour + parts, that's close to 10% of the purchase price just to come out. Dare I say this is a common problem. Buyer BEWARE.
rinnai what a piece of crap
this heater spends more time on error codes than working I had a Vulcan for 30 years before this that never skipped a beat I would not recommend this heater to anyone the most unreliable fault ridden piece of equipment I have ever bought rinnai should hang their heads in shame for selling this to consumers will buy nothing with the rinnai brand on it ever again
Don't waste your money.
Ive had my heater repaired well over 20 times. And it's stopped working again tonight. Biggest lemon of a heater ever. Also been informed that there are many others with the same issue.
There are many design faults with the heater, reality is its faulty.
I can't be bothered calling about the issues anymore. It's to stressful. I would just hate for someone else to waste their hard earned money on this heater.
really over this piece of S$&÷T
every year something always seems to break down on my Ultima II. Have it serviced evey 12 months but doesnt seem to help at all. Latest issue was combustion fan, which was replaced may 2016, heater not used since november 2016, coming up error code 61, tech just left, may now be the wiring or the circuit board, has to order and try to see. just with the fan last year and now this bill looking to be approx $700 plus, has cost me more to keep repairing than what l paid for it. was meant to be such a great heater and so energy efficient. yeah right.
I am freeziing at home
I am freezing at home with a code 12. I had it serviced this year but nothing seems to help. I did not expect to have to pay two lots of $195.00 plus parts in the same year. How can a pensioner keep warm. This situation is too much to take. I think one service per year should take care of things
RINNAI .. MODEL; REH-311 FTC
OMG..Every year code 12 and shuts off . costing a fortune since first purchased having to have it cleaned/serviced. I brought a Rinnai because they are suppose to be a reputable brand instead I think I have a lemon. At 12 months old it started now it is costing a min of $195 for call out to fix. Rinnai what is going on we are a family that just cannot afford this just to maintain a heater. What has happened to one of the once respected brands in Australia.. So upset and would now never recommend them. We are now all freezing our butts off.. Thank's Rinnai for letting us down.
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Questions & Answers
Our heater is set at 21 it doesn’t turn off when the current temperature is 24, it should shouldn’t it?
Have just purchased a rinnai ultima 11. We can change the temperature setting however the heater just keeps pushing out hot air.
We have dropped to 16 degrees but it doesnt slow down even though the room temperature is showing as 20.
This unit hasnt worked correctly since we got it installed 5 days ago
Good luck with Rinnai getting them to admit there is something wrong with it. Keep trying- ring them every couple of days
Is the unit set
On the following
Thats the correct setting for you then to choose the temperature
When no one home during the day I set at 17 o keep the chill off the house and bump up to 20 when we home.
Works like a dream now! after five years of hell!
Thanks for the question Jen, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).
heater cuts out ,red light flashes all the time,restart the heater and goes for 5 mins then stops again code 12.been doing this every year for the last 5 years. we get it serviced but doesnt take long to play up again.should we just buy another heater.
Thanks for the question ray m, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).
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