Rinnai V1200 Questions

bob w.2y · V1200

what is the flow rate

Rinnai DM 2y

Hi Bob,

Thanks for the question.

The flow rate is 16 litres per minute with a 25 degree rise.

Please contact our technical helpdesk should you require any further assistance on 1300 555 545.

Thanks, Rinnai Australia.

Janice J.3y · V1200

Our unit keeps shutting off and doesn't get any hot water through. We have to go outside to switch it off and on again a few times to get it to work? it is a V1200 bought in 2009.

Rinnai DM 3y

Hi Janice J,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks, Rinnai Australia

Lelie Z.4y · V1200

i have a rinnai v1200, just in the last few days the water is not hot, just warm coming out of tap, clean filter in heater and ckecked gas, all clean and plenty of gas, any idea lelie

Rinnai DM 4y

Hi Leilie Z,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks, Rinnai Australia

Carolyn B.4y · V1200

Hi have a v1200....its started leaking from inside the unit ...is it a component that could be replaced ?...

Rinnai DM 4y

Hi Carolyn B, It will depend on tthe parts and age of the unit as to whether parts are still available. Our technical team can confirm with tthe full model and serial number on 1300 555 545 option 3. The details can be found on the left hand side of the unit on the data plate.

Thanks Rinnai Australia

Carl S.4y · V1200

I have a leaking hot water tap point and wish to change the washer. Do I just turn off the cold water flow to the unit to stop water to the hot water tap?

Carl

Rinnai DM 4y

Hi Carl S,

We would recommend turning the power and the cold water supply to the unit.

If you have any issues, or technical team is avaiable on 1300 555 545 option 3.

Thanks Rinnai Australia

Valeric L.5y · V1200

My Tenants have a Rinnai 1200, which during this winter, on some mornings will not start up. A complete power down and restart will get it going again (remove power cable and reinsert). You can hear the reboot sequence happening. For the remainder of the day, it functions normally. This happens almost every morning and on one occasion twice during the day. It has been functioning for 4+ years without a problem. Can you please help diagnose the problem. Thank you.

Rinnai DM 5y

Hi Valeric L, There could be a number of reasons for the problem happening. We would recommend contact our technical help desk who can run through some troubleshooting with you. They are available on 1300 555 545 option 3. A service call may be required to diagnose the issue.

Thanks Rinnai Australia

Peter D.5y · V1200

I want to use my v1200 on lpg instead of mains gas. Is there an adaptor kit available to make all the changes needed (I know a plumber needs to install it, but I want to purchase it to avoid markups).

Rinnai DM 5y

Hi Peter D, Thanks for the question, conversion kits are available from plumbing retail stores such as Reece, Tradelink or Plumbers Supplies Co-op. You will need to supply the model number and serial number of V1200 to the store to ensure the correct kit is ordered.

Thanks, Rinnai Australia

Peter T.5y · V1200

Hi there, please tell me the voltage using for temperature controllers of V 1200. Thanks

Rinnai DM 5y

Hi Peter T, thanks for the question, Our technical help desk can help with this enquiry on 1300 555 545 option 3.

Thanks Rinnai Australia

Rinnai DM 5y

Hi Peter T,

Thanks for the question, the temperature controller runs at 12 volt DC.

Please contact our technical helpdesk for further assistance on 1300 555 545.

Thanks, Rinnai Australia

Pete L.6y · V1200

V1200 11yr old Base Model no external controller. Hot water takes 3-4 min to reach kitchen mixer. No changes to gas pipework anywhere. Originally it took only 30 sec. Any Ideas anyone?

Rinnai DM 6y

Hi Pete L,

Thank you for the question.

Please contact our technical helpdesk on 1300 555 545 for further assistance.

Thanks, Rinnai Australia

Peter T.6y · V1200

My temperature controller displace were blank at both. Should I replace the units, the controllers or send to somewhere to fix 2 controllers. The hot water still flow ok, only I can not adjust the temperatures up or down. Please tell me what I have to do, my Rinnai gas hot water is V1200/ model REU - VR1620WB-AK. Thank a lots. Peter.

Rinnai DM 6y

Hi Peter T, thanks for the question, we would recommend calling our technical help desk on 1300 555 545 option 3. They can run through some troubleshooting with you to see if they can reset the controllers.

Kind regards Rinnai Australia

Peter T. 5y

Thanks a lot

kristymcdonough6y · V1200

How do you light pilot light

Rinnai DM 6y

Hi kristymcdonough, Thanks for the question, there is no pilot light for continuous flow units, they have an electronic ignition which triggers when an outlet is opened. If the unit is not starting when you turn on the tap there are some things you can check using the troubleshooting guide on the Rinnai website here:

external link

Alternatively you can contact our technical help desk on 1300 555 545 option 3 for further advice.

Thanks Rinnai Australia

sambavw76y · V1200

What watts are required to power the ignition for the water heater. Thanks Jim

Rinnai DM 6y

Hi sambavw7,

Thanks for the question!

The Rinnai V1200 requires 47 Watts of power to operate.

Thanks, Rinnai Australia

John K.6y · V1200

How would this compare with a Rinnai infinity 16v

Rinnai DM 6y

Hi John K.,

Thank you for the question!

The Rinnai V1200 was the first of the Rinnai B16 series. The Infinity 16 is the latest and most modern version.

It also has the same flow rate as the Infinity 16.

Thanks, Rinnai Australia

peter6y · V1200

as a layperson can I lower temp on my water heater

Rinnai DM 6y

Hi Peter, to make any adjustments to your hot water unit a licensed plumber would be needed, you may be able to purchase a temperature controller for the unit which would give you the abilty to choose and set the temperature at any time.

You can find more imformation here:

external link

To see if your model is compatible you can call our technical support line on 1300 555 545 option 3.

Thanks Rinnai Australia

peter 6y

thank you

Jimlib6y · V1200

Hi my v1200 has 2 remote pads and irrespective of which one is activated the hot water runs for a few seconds then the temp flashes an 11 or 12 and water remains cold.

Thanks Jim

Rinnai DM 6y

Hi Jimlib, the controllers attached to your hot water unit also provide a diagnostic tool showing error codes if there is a problem with the hot water unit. Error 12 followed by error 11 indicates an issue with gas supply to the unit and then when it tries to ignote again it is shutting down.

We would recommend checking the gas supply and then try to reset the unit by unplugging at the power point for 3-4 minutes and then plugging back in again and turning on the hot water on/

If these measures do not work you may need to arrange a service call to diagnose the issue with the unit.

You can book online here:

external link

Thanks Rinnai Australia

Jimlib 6y

Thank you

Dean T.6y · V1200

Is propane v1200 hot water system hook up to 9kg gas bottle etc

Rinnai DM 6y

Hi Dean T,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks, Rinnai Australia

John C6y · V1200

I have a Rinnai V1200 just the last week it has been igniting as soon as the hot tap is turned on, but then the flame goes out within 15 seconds. If you turn the tap off and on three or four times it stays alight and runs hot until the tap is turned off. The same happens again the next time. Regards John C

Rinnai DM 6y

Hi John C, we have referred to our technical team and they suspect it may be an issue with the flame rods. They have suggested a service call will be required to fully diagnose and repair. You can book a service call online at the Rinnai Australia website here:

external link

Thanks Rinnai Australia

Cathy6y · V1200

We have a smell of gas when we use our hot water? Is this ok?

Rinnai DM 6y

Hi Tom R, Thanks for the question. The V1200 is our early B16 model and may need a service, a gas smell can be present if there is incomplete combustion. This is usually caused by lower than required gas pressure.

We recommend a service call to check gas pressure and waterflow.

Please contact our 1st Care service on 1300 555 545 or alternatively you may book online following the link provided external link

Thanks, Rinnai Australia

scoony6y · V1200

During having a shower randomly the water goes cold then after a bit comes hot again this has been happening now for over a year do you have any idea what this could be? Thanks regards michael

Rinnai DM 6y

Thanks for the question scoony, We would recommend calling our technical help desk on 1300 555 545 option 3 with your model and serial number which can be found on the data plate on the left hand side of the unit.

Thanks Rinnai Australia

ljaremczuk96y · V1200

Our temperature on our v1200 is set at 50'C, is there a way to make the water temperature hotter?

Rinnai DM 6y

Hi ljaremczuk9, thank you for the question. If the unit has been factory preset for 50 degrees, there is no way of increasing the temperature of the unit. You can confirm this by checking the model number of the unit which is on the data plate on the left hand side of the unit. The model number will begin with REU and if it is preset, it will end in (50).

For more information our technical help desk is available on 1300 555 545 option 3.

Thanks Rinnai Australia

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