This is the second time we have used this product on overseas travels. The first time there were many problems - the worst being it just didn't work sometimes even though we had credit. This time if someone sent us a text it would arrive time and time again in duplicate up to 9 times - all day and night long, so we had to turn the phone off at night. Not good as my father is not well and we became uncontactable. So just now they have a 'new provider' and we got cut off for our last 4 days away and had no phone despite being in credit and their promises it would still work. NEVER AGAIN!!
Was good but let down this year
I used roaming sim last year and it worked fine and I did have questions for support at that time. I found them knowledgeable and helpful. This year I feel I spent money for no return. I tried to forward my phone to the roaming sim number. It would dial locally then international and then fail. Roaming sim gave me a second number and it also failed to perform. I do not plan to use roaming sim again. Support tried to help but in the end they could not and issues had to be passed up the line...still with no solution.
I had trouble when testing this sim before leaving Australia, but the contact people were good and got it sorted out. Yes, it's a bit confusing at first when you ring a number and wait for the call back. You quickly get used to it though. Was invaluable (and cheap) when I had to ring my bank in Australia twice from far flung regions in Bali, and also used to make local calls in Lombok and Bali. Happy with it!
I don't think even one star is applicable to this product! Avoid!!! Don't waste your money!
Totally useless customer service...credit is gobbled up after a year from purchase despite the original terms and conditions stating that one only had to use the sim once within that period to keep the account current...a total rip off....unreliable service,especially crossing from one country to another...service another time was unavailable for 48 hours in France....total waste of time,energy and money.Don't use this product!
- Verified purchase
Works, but too many limitations
The Roamingsim SIM card "worked", however it does not function like a normal telephone service because it is a VOIP system. Firstly, when you make a call, you dial the number, the call hangs up, then the service calls you back, you answer the incoming call, and the service makes the outgoing call. I found this cumbersome, but okay if you are making occasional calls.
There is no voicemail.
There is no MMS capability.
Because it is a VOIP service, the SMS (text) service does not work with banks, Microsoft, and many two-step verification servic...
Don't get this SIM
I was offered this SIM through a travel agent, I ordered it for my Samsung S6, received it and tried it before embarking overseas, it would not work. I spent hours on the phone with the support worker after confirming all was well with my provider to use this SIM overseas. I was told that even though the SIM does not work now, all will be good when I leave the country. Strange, considering it says to test before going. It never worked at all and when I got back to Australia, I emailed support and the reply was "Well it is a fault with the S...amsung S6 apparently and you have to put it into another phone first, put in the code and then put it back blah blah blah" No good telling me this when I got back and why was I never instructed about this I asked? The reply was "not our problem". I have a special needs child and needed to have contact back home with my family. It caused more stress to an already stressful supposed holiday. DO NOT USE THIS SIM, the support are not educated to actually help you. They happily took my $50 credit payment and will not reimburse it...
Sim didn't work properly and no fix
I had issues from day one and after a bunch of calls to their technical people my credit funds were not activating phone. No refund albeit requested. Apparently I should write a letter to them although I am on their system as a customer they couldn't fix the problem. Really hopeless and avoid! Expecting refund. Nope!
Just received my roaming sim. Tried to make a call in Australia before heading overseas soon. Information received with sim said to dial 061etc. Did not work. Rang customer support. They said to enter 0061etc. Phone works fine now, thanks to customer support, who solved the problem and even stayed on the phone to make sure it worked. Thank you to customer support.beware check your phone works before heading overseas, as advised by roaming sim.
Works as advertised
Can't understand the very negative reviews here. I have bought several of these for myself and family/friends, and we have had no trouble getting them to work as advertised. The cost of usage in Europe and UK is far, far cheaper than international roaming, and cheaper and more convenient than buying a SIM in each country, possibly having to buy a new one for a repeat trip a year later. Friends and I travelling in different European countries have been able to use it without failure to contact each other. Yes, the cost of receiving a call made t...o a local number by someone here in Australia is steep - about the same as that of any telco's international roaming; but surely the local number facility is there for urgent or emergency calls only. You'd be mad to give out the local number to all and sundry. Travelling in UK and Europe I found this card worked exactly as advertised on the website. Works well, vastly cheaper than international roaming with any Australian carrier, local number makes it easy for urgent calls eg. by old relatives. Purchasing a new local number after one month is a bit expensive at $8 or thereabouts. No other cons.
what a terrible product!
this is a terrible product. the call quality is poor and the technical support is non-existent. i called for help and had to leave a number because no operators were available. no-one has called back after a week.
also their advertising regarding calls to overseas mobiles for the cost a local call is misleading. yes, you can set up an australian number that is charged as a local call to the person in Australia. However, what they don't say on their website is that the the overseas mobile is charged at about $2/minute to receive the call.
Auto top up has a monthly limit to stop run away charges.
poor call quality, no support, expensive, misleading advertising about charges
This is terrible. Defintally can live without it, never again!
Got a roaming sim for my trip in UK for a week and then Europe for 3.5 weeks. Sim didn't work properly in most countries. I could only call for 25 seconds and then it would cut out even when I had all bars of reception. Contacted tech support but just went around in circles there. It was a joke. Also found STA travel (who sold it to me) a joke as well.
Didn't send texts, calls were less than 30 seconds with full bars of reception.
another unhappy customer
Although I'd read unflattering reviews on RoamingSIM I thought it would be worth a try. What a mistake! It was a waste of time. It offers a UK number so I thought I'd at least be easily contactable by my UK friends but even this feature didn't work reliably. There seemed to be no pattern, eg whether sending text msgs would be ok, or receiving texts or calls ... I tried using another phone but it seemed nothing work reliably which made the whole thing point less.
nothing. Customer service made some attempt to help but their advice was along the lines of turn off your phone and then turn it on again.
unreliable and hence pretty useless
Don't waste your money
Absolutely useless. The sim card never worked. I could not get any support over the phone; it was not even answered. I left a call back message that was never answered. I could not make or recieve calls or texts. If I thought they would respond I would send it back. Do not waste your money!
Could not make or receive calls
Useless sim card
The sim card looks great at the web site but in reality it does not work at all. I could not make any calls even in Australia. I spent 4 days calling service center (in Dublin) and sent more than 20 emails to technical support. They are polite but absolutely useless. They suggested procedures described at their web site over and over again but the problem was not fixed. I discarded the card as it was good for nothing.
If you already ordered it send it back and request refund ASAP.
I would give it minus 5 stars but I am only allowed to give a minimum of 1 star.
Did not work at all
Roaming SIM a Total Rip Off
If you want to spend a lot of time during your holiday emailing back and forth to try to get the simcard to work and then spend time when you are home trying to obtain a refund on their overcharging, go for it. I would not recommend this product to anyone. The simcard worked in Europe last year but has proved to be totally useless in several Asian countries this year. I was charged nearly $5 per minute for a 6 minute call from Bali to Australia. The helpdesk takes forever to respond to queries. I will take the advice of other users and pur...chase a local simcard when next I am overseas. The concept of a global roaming simcard is a good one. Unfortunately, with this company, in practical application the simcard just does not work. I liked the promise of economical phone calls from overseas back to Australia. 1. Slow response from Roaming Sim help. 2. Overcharging (not worth using the simcard as the price is the same as Telstr would charge).
Beware the Roaming SIM rip-off
My wife and I both purchased Roaming SIM cards for our unlocked iPhones to take on our 6 week holiday to the UK followed by a cruise from Istanbul to Athens.
This was the worst decision we could have made. Luckily we purchased them a couple of weeks in advance because that's how long it took to get them activated - no thanks to the totally useless support from Roaming SIM.
Once we finally got to the UK I also added a UK data pack to one of our phones.
We very quickly realised what a mistake we had made when we were trying to call their supp...
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Questions & Answers
How can I get a refund?
I had no success with either a credit or a refund when I approached the company about the SIM charging at extortionate rates and leaving me with a few cents in balance after one phone call for five minutes from Bali to Perth. The product is dreadful and the company is bad news.
I was able to send them screen shots of the call details from my iPhone which clearly contradicted their itemised account. The problem is that the rubbish system they have to lodge complaints takes days to get any resolution and, by the time you keep going back and forth you miss half of your holiday. I just gave up in the end and stopped using the product except in an emergency. Good luck.
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