Roamix

I ordered a camera 4 weeks ago . I received several emails stating it would be here soon. I have tracked it and it’s still in China even though I was told it would be fixed and here for holidays. Several emails today requesting a refund and cancellation but I’m told it’s outside the first 12 hour window. It’s still at their warehouse. DO NOT BUY FROM THIS COMPANY YOU HAVE BEEN WARNED

Product box was completely trashed – Stepfather wanted for Xmas, delivered at mid November and the products box was completely crushed and destroyed. After contacting customer service straight away, the waited 3 weeks to reply and after several emails and photos they said it's not their problem the box is damaged as the product seems to be in one piece, I said to them it's not in a serviceable box and I would like a replacement, Their words are "It's not our fault that the packaging is damaged, we will not replace" When the product arrived it arrived in a shrink wrapped plastic bag not in a cushioned box to protect the product. A waist a money and customer service was rude.