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This machine has changed my life. I have a large house that is tiled floors throughout. I also have two dogs that live in my house and an injured elbow. Normally vacuuming and mopping is a tedious process that happens over days. It’s something I… Read more
used to avoid if possible. Also floors were never really clean dipping a mop into water that got dirtier by the minute. My new Roborock F25 Ace has changed all of that. I get half the house done one day and the other half the next day and my floors have never been this clean. It’s self propelled so that helps with my bad elbow and the amount of dog hair that I empty after a clean is testament to how good this machine is. Any spills or accidents can be immediately dealt with, no effort needed. I love that it cleans and dries itself when put back on the charging station. Such a great machine that has taken my level of floor cleaning to phenomenal. I would recommend this to anyone who has hard floors throughout their home. Just so easy to use.
Follow-up · I generally only need to fill once for my half house clean and I can do the house in one day. Half morning and half afternoon. Sometimes have to top up a little for the self clean at the end. It handles corners well. I like to come from both directions to make sure. The noise level is fairly quiet. There’s always gonna be noise of some sort but… Read more
For someone who always dreamt of owning a top-of-the-range Dyson, I'm so glad I invested in the Roborock F25 Ace instead. I'm blown away by this wet/dry vacuum. Not only is it self-propelled, self-cleaning, and drying, but my floors have never… Read more
looked better. Standard 3 bd home with polished floor boards throughout is vac'd, mopped, and completely dry in under 15 mins. I have 1 dog and 4 cats, so the self-cleaning and detangling hair/fur was an important feature for me. Not only does it collect in a separate compartment, but I also don't have to touch any of it when emptying. So that was another big bonus for me. I have a weak stomach. I look forward to vac/mopping every day now. The machine talks to me and tells me exactly at what point we are in the cycle, whether I need to add water or return the machine to the dock for cleaning. It also lies flat to the point where you can easily get under the lounge or bedroom furniture. Seriously, I am so very glad I bought this. Highly recommend
Follow-up · Noise levels? What noise???? Long term maintenance- havent had it for 3 months. Edge cleaning... gets into all corners

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I was initially excited about this Roborock, but it failed within just about 7 months of use. First, the front spinner stopped working. After a warranty repair, it began leaking water and detergent within just two weeks, causing pooling at the powered charging base—a serious electrical safety concern. On top of that, the sticker covering the… Read more
spinner motor started detaching, exposing wires.
The support team is responsive but not helpful—they repeatedly ask you to send the vacuum back to their repair service center yourself. The whole process is lengthy and you left with no vacuum.
Overall, I expected much better reliability from a product at this price point.
Reviews with attachments
The best cleaning products I love it very good I’m happy Show details
Love it very easy to use. Extremly happy with this purchase Show details
very good and easy to use, no complaints. Bought from Roborock website, quick delivery. Show details · 1
Latest follow-ups
Have used my Roborock F25 Ace twice so far and have found it very easy to use and it does a great job of cleaning the floors as for the app on the phone it has been a complete disaster cannot get it to load and setup Show details
Follow-up · The floors I am cleaning with the Roborock F25 Ace are vinyl and tiles they come up nice and clean the battery lucky to use half its change
I clean the vacuum thoroughly after every use, but it still leaves a strong odour and pushes dirt into the grout lines rather than removing i, the vacuum is not functioning effectively on tiled floors. Show details
Follow-up · Despite multiple cleanings and drying , the vacuum still leaves a smell, and dirt consistently gets trapped in the grout lines. This happens regardless of how many times I clean the mopper filter and dirt water container its unhygienic. I have tried reaching out to customer support for help, but I haven’t received any assistance. I was asked to… Read more
Hi Harlene, For the F25 ACE, the odour is usually caused by the… Read more (+2 replies)
Positive reviews
I absolutely LOVE the Roborock F25 Ace!! It's incredibly easy to use and it does a fantastic job of cleaning the floors! After 27 years in the military I've got problems with my shoulders and my back. Using a regular vacuum and mop to do the floors is really painful. But the motorised wheels on the F25 Ace mean that I don't need to use much… Read more
effort, the machine is doing all the hard work, I'm basically just guiding it. And because it does both jobs at once it halves my cleaning time. I'm really happy with how well it cleans the floor, sure the odd mark might take a couple of passes but it's definitely easier than a standard mop. Because it can lay flat and is able to turn, the F25 Ace gets into tight spaces and under tables etc and because it's so easy and convenient to use, I find I'll use it for small spills rather than grabbing paper towel. The floor dries so much faster than a standard mop which is great with little dogs in the house. Once I've finished a full clean, it's so easy to put the machine back on its base station and press the self-clean mode. It tells you exactly what it's doing as it's doing it and tells you when to remove the dirty water tank and clean it out. Super easy. I totally recommend the F25 Ace!
It’s so light way and easy to use. It glides lightly over my floors and cleans beautifully. It’s so easy to use Best floor cleaner I have used and am so happy to have found it Show details
Easy to use, good result - floors clean and not too wet after. Saves time being able to vacuum and mop at same time. Battery lasts good length for cordless. Relatively easy to clean empty dust and water. Show details
Negative reviews
Clicking wheels right out of the box. The promotional gift voucher was never received. Back-and-forth emails with no resolution and pre-written generic replies. After finally returning, the repaired unit they sent back had the same problem. No resolution offered, no reply to my email advising them that the repaired unit still malfunctions. By far the worst after-sales service I've ever received. Show details
Hi Jack, we sincerely apologise for the inconvenience you've… Read more
Find out how Roborock F25 ACE compares to other Stick & Cordless Vacuum Cleaners
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product was faulty, it left left blobs of dirty water which I had to mop up, and the self clean cycle left water all over the floor and left water in the cleaning dock so the mop was not dried and, only used twice Show details
Dear customer, first of all, we sincerely apologize for your… Read more
BUYER BEWARE! I purchased this wet and dry vacuum on the 18th of April 2025 after clicking through a Facebook sponsored ad advertising a $200 voucher for the F25 Ace. While I find the device delivers excellent results, I'd stay away from the company in the future due to horrible Customer Support. I have emailed Roborock and messaged them on their… Read more
social media accounts inquiring about the $200 voucher but I haven't received a single reply. It is now the 8th of May and still nothing. They also don't sell the liquid cleaning detergent that comes specific for the device. Avoid at all costs!
Hi Joeben, Thanks for reaching out! The promotion ran from… Read more (+1 reply)
Recent reviews
Great product easy to use easy to clean does what it says after doing alot of research this was the vac/mop for us vinyl planks through out house Show details
This is an awesome model . Very pleased to have purchased it Show details
It is worth the price. I have a toddler which makes lot of mess and it cleans appropriately on my wooden floor. Show details
Great product and very handy and easy to use. Cleans very well both wet and dry.
Best 2 in 1 wet mop and vacuum machine ever. It saves time and energy while achieving quality control. Loving it! Show details
Great at cleaning. A bit loud self cleaning. Happy with the purchase. Show details
I couldn't be happier with my Roborock F25 Ace. We have tried a number of other ways to clean our tiled floor and have never been happy with the result. The F25 Ace cleans the floor beautifully. It is very easy to use, and then, the big bonus, it cleans itself. I would highly recommend the F25 Ace. Show details
Find out how Roborock F25 ACE compares to other Stick & Cordless Vacuum Cleaners
Know better, choose better.
Very Handy and easy to use..excellent for my needs around my home Show details · 1
The best vacuum ever. So easy to use. Self cleans and dries. Show details · 1
Very well designed from assembly, use to cleaning at the end. Parts are easy to replace and the motorised wheel assist works like a dream. It has only been four weeks of use every single day and the battery can cover a two stories house with ease. Really happy with the purchase despite on the pricey side. Show details · 1
Love this wet dry vac. So easy to use and very thorough clean. Show details · 1
It’s so easy to use makes moping and cleaning up spills super easy Love it so much Show details
Great and easy performance love to buy or try other product too Show details · 1
Suction of the vacuum isn’t that great mopping has to be done back and fourth for tough dirt. Value for money not worth it. Show details
Hi Giovanni, Thank you for sharing your honest feedback — we're… Read more
Very happy with the F25 Ace. Initially took some getting used to the assisted wheels, but after realising you can adjust the assistance to low, made it much easier to use. Self cleaning function works very well and roller always come out dry at the end. Would definitely recommend to others. Show details · 1
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Hi,thank you for your feedback. To assist further and… Read more (+1 reply)