Roborock Q7 Max+

Perfect – Superb. Quiet. Good battery life and custom zone and room setup is sp handy

Worthy of the value – It’s great thing to have it in the house. Some improvement may be the health of battery when it’s off and the phone app interface Show details

Robot vacuum is the best – The delivery was writing the time frame. The robot vacuum is better than I could have hoped. Easy to set up, easy to work with the app, I couldn't be happier. I'd highly recommend the vacuum and the company Show details

It's so amazing love it – Great product at a great price. I never expected it to clean so thoroughly. It's fantastic. I love it and highly recommend it to everyone. Show details

Owned many Roborock, all been great – Great tech, high build quality. We have owned a few models and always been excellent. Note: Never had to use their customer service, but their pre-sales and spare parts staff are decent. Show details ·  1

Faulty Item and Worst service, 6 weeks to get to a poor outcome – 1. Faulty Item 2. Over 6 Phone Calls 3. Over 20 Emails 4. Over 6 weeks just to get a refund 5. Refused to accept I purchased the item directly from them without written proof, that they themselves had to supply. 6. Told I may be fraudulent 7. Offered a downgraded product with no refund of difference in price I waited for 3 weeks for blackfriday… Read more

sales, price on the website was $1000, when blackfriday sales came it was $999 and they claimed they marked it down from $1,299, so false advertising and it was off to a bad start. I purchased directly through the website mistakenly thinking I would get better aftercare service than buying through a local retailer, never again. When the unit arrived a week later, it was faulty out the box, it wouldn't turn on, we tried charging it and after 24 hours and 3 separate calls to their service team, in which I needed to take and send videos, go through multiple steps, send through serial numbers, etc, they acknowledged it was faulty. Their solution was take it back to where I bought it, now they had the serial number, they could see I purchased from them, but no, I needed the PDF receipt, which they don't give you when you purchase through their website, we went back and fourth on this multiple time, I forwarded them every email I received from them, in the end I had to go through another department, to generate a receipt, to send it back to the same company, to prove I bought an item from them. At this point I was already fed up. I was told a courier would come to my house to pick up the item, instead I had to go to AusPost and mail the item which given my work was a major hassle, it why I buy online to begin with. Once they received the item, the confirmed it was faulty, but they took so long doing this they had now run out of stock. Then the solution was a downgraded model, which retails on the website for $949, and retails at other stores for $889, I pointed this out, and the reply was, "no its the same price on our site", I don't know if my maths is as faulty as their vacuums but $949 does not equal $999, and its a downgraded product.

Here is what a good retailer would of done: 1. Organised a replacement model at a local retailer I could pick up that day and the retailer would organise return shipping. 2. Organise a courier to express ship a replacement and have the courier take away the faulty unit at the same time. 3. Organise a full refund at the start so the customer was not out of pocket during this whole process. 4. When realising they were out of stock and offered bad service, offered the customer an upgrade instead of a downgrade. 5. Actually called the customer to apologise and sort this out immediately as opposed to hiding behind emails.

Great product – I am very pleased with this vacuum. My only negative is that it doesn’t have reusable dust bags. The replacement disposable bags are very expensive. A reusable option would not only be cost effective but also better for the environment Show details ·  1