2 reviews
- Daily
Q7b is rubbish. We have a roborock S5max and it is great so when we saw this on special at Christmas we decided to upgrade. What a mistake, was actually a down grade. Q7B suction is OK but the rest is just not up to scratch, I would even say not fit for purpose. It constantly gets lost, avoids obstacles that are not there, half way through a clean for no reason it will go into positioning mode. It can be fully charged and then when sent to clean will have used 20% of battery just navigating the perimeter of the room because of the way zig zags for no reason. Will often find it nearly flat going in circles and having cleaned nothing(screen shot from their app below showing it running random circles for no reason). Sometimes find it cleaning oddly and in the app I can see it thinks it is in another room. After cleaning when returning to dock will just park itself somewhere and send a notification cant find dock, sometimes when only a few inches from the actual dock. Has already been back under warranty to have the Lidar replaced. Just rubbish, do not buy, the cheapest basic robo will surely give better performance than this. Would have immediately returned it for a refund after first clean if that had been an option.
This review went to Roborock for mediation prior to publishing, their after sales support also sadly lacking any real integrity.
Purchased in for $199.
- Floor Type: Carpet and Tiles
- System Errors: Every time
I did reach out to support-au@roborock.com they did nothing to help, offered that I could send it back for assessment but also state clearly that I have to pay : If no fault is found during inspection, an assessment fee starting from AUD $90, plus return shipping costs.
Not getting stuck for $90 plus post postage (which would be more half of what I paid for this useless item). It was already returned in May this year and returned to me with no improvement.
I've escalated your case to our after‑sales management team and asked them to review your history and prioritise a resolution.
Someone will be in touch with you directly as soon as possible.
Thank you for your patience.
So eventually got an email from service asking to return it for assessment and promising no fees. Returned, assessed and returned to me, no change at all still displaying the same behaviour as the initial review. Complete waste of my time.
100% value for money product, love the accuracy and precise cleaning.
Purchased in .
- Product is used: Daily
- Pet Owner: No
- Floor Type: Carpet and Tiles
- System Errors: Never
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Dear Customer, first of all, we sincerely apologize for the inconvenience you’ve experienced. For the issue you encountered, we recommend reaching out to our official service team, support-au@roborock.com, who will be happy to assist you with a solution. We’re here to help and truly want to improve your experience.