Roborock Q7T+

Setup couldn't have been easier and the mapping function worked well. Used mostly on carpet, plus some small areas of laminate and tile flooring which we are just vacuuming, not mopping. No issues yet apart from tangling up an errant shoelace and dragging the shoe around until I rescued it. Seems to be cleaning decently. I think we'll still use our Dyson every month or so for a complete clean, but as a weekly once-over it has impressed. The cat doesn't like it though!

I have had nothing but ongoing issues with the Roborock Q7T Plus since purchasing it. The auto-empty dustbin has never functioned properly, as the suction does not effectively empty the vacuum, leaving me to manually empty the dustbin on a regular basis. The unit also frequently struggles to locate and return to its docking station, making it unreliable for everyday use. I’ve had to remap multiple times. The problems have been persistent and significant enough that I was forced to contact customer support while the product is still under warranty. Unfortunately, my experience with customer service has been extremely disappointing. I was repeatedly asked to provide photographic and video evidence, only to be told that the files could not be accessed. I was then advised that an assessment could be arranged, which would leave me without the product for an extended period despite it being a warranty matter. For a product that is still under warranty and, in my view, not fit for purpose, I expected a far more efficient and reasonable resolution process. Due to the ongoing issues and the handling of my warranty claim, I have had no option but to pursue the matter through NSW Fair Trading. I cannot recommend the Roborock Q7T Plus based on my experience.