Roborock S7
MPNs: S702-03 and SSEVEN
- ✓ Verified company
- Award Winner 2023
591 reviews · Statistics
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- Daily (111)
- Several times a week (96)
- Weekly (20)
- Monthly (3)
- Rarely (4)
Roborock S7 is a ProductReview.com.au Awards Winner for 2023. Learn more
Robrock S7
I have had my Robrock S7vaccume for just under 12 months and was very happy with it. Then it lost suction. I returned it and I had a call from Robot specialist to be told the vac was full of dust and fluff in the workings of the vacuum and was told it was not covered by warranty and I had to pay $149. To have it cleaned. I can’t believe a vacuum cleaner is not sealed properly so no dust can get into working parts. Then I was told the vacuum will need to be sent back every 12 months to be cleaned at my cost. Never had this problem with my other robot vac.
Purchased in at Harvey Norman for $1,151.
- Product is used: Several times a week
- Pet Owner: No
- Floor Type: Carpet and Tiles
AVOID!!!
Similar to other reviews here, I purchased an S7 model, which was then deemed faulty. Then told they are out of stock, cannot replace yet and will not refund. Customer service team do not have a contact number. The 1800 number goes through to american speaking unhelpful people who say they cannot do anything.
It's been 1 month now and I am certain that this website is a total scam.
Avoid at all costs!
I'm truly sorry to hear about the challenges you've faced with your Roborock S7, Briony. In order to address your concern more efficiently, could you kindly share the subject line used in the email co
... Read moremmunication regarding your concern? Your assistance in providing this information will greatly help us investigate and resolve the issue. Thank you for your understanding and we're looking forward to your response.Your response is tokenistic and is not real.
I have been advised by my bank that Roborock Australia is being investigated as a scam. Thieves!
Worst customer service
I've bought a roborock S7 and it's not working. So, I sent it back to roborock and was told that the replacement is out of stock and didn't provide further more information. I was told to wait for response from the customer service for 1-3 business days. There's still no response after 1 week. This kind of customer service is not acceptable.
Purchased in .
Dear, Emily. We're sorry to hear about your unpleasant experience with our customer service. We understand how frustrating it can be when you encounter issues with a product and the support you receiv
... Read moree falls short of your expectations. We apologize for any inconvenience caused by the delay in response and lack of information regarding the replacement. Rest assured, we take customer satisfaction seriously, and we are committed to resolving this matter promptly. Our team is currently working on your replacement and ensuring that you receive a timely response with all the necessary information via your ticket.
Robo Rocks
Easy to operate and love the zone cleaning means I can focus on the daily mess created in most frequent areas e.g. the kitchen
Collected in partnership with Roborock Australia
Find out how Roborock S7 compares to other Robot Vacuum Cleaners
Know better, choose better.
I'm sure it's a great product - WHEN IT WORKS
I never write bad reviews, and I've given Roborock support every opportunity to fix this issue... but they have been absolutely horrendous to deal with.
Unfortunately my S7 didn't work for the beginning when it was delivered, after several calls to support they agreed to take it back. After a week of 'assessing' the device I was offered a refurbished unit as a replacement (because they didn't have new ones in stock AND don't offer cash refunds). It's now been over 3 weeks and still no updates, dispite me calling/emailing daily.
My advice, if you're going to buy a Roborock, don't buy it from their website. At least go through a retail store so you can return it to them without having to deal with them directly.
We appreciate your feedback and apologize for any inconvenience you've experienced with your Roborock S7, Laura. We understand your frustration, and we're here to help resolve this matter.
Could you
... Read moreplease provide us with the subject line you used in your email to our customer support team? This will help us locate your case and provide you with an update on your concern for your Roborock S7."Brand new Roborock losing power as soon as it leaves doc - video attached"
Let me know if you need anything else.
Hi there, any updates. I have called/messaged support several times this week and gotten nowhere.
ticket number - 17483
Definitely not worth its price
Removing the dust, hair etc from rhe flour is just ok, it leaves stuff behind it
Mopping is less than ok
Every time I use it I have to connect it to my phone from scratch
It needs too long to connect and clean the floor, energy wasting
It doesnt find the doc to charge very often
After using it for one year I was so disappointed that I ended up buying another vacuum cleaner
- Product is used: Weekly
- Pet Owner: No
- Floor Type: Carpet and Wood
- System Errors: Occasionally
Hi there! We regret to hear about your unfavorable experience with our Roborock S7. Ensuring our customers have a seamless experience with our products is our utmost priority and we are disappointed t
... Read moreo learn that we did not meet this mark in your case. Kindly email us at customerservice@roborockstore.com.au as we'd like to sort this out for you. Please include your order number and additional details of the issue. We hope that you'll give us another opportunity to serve you better in the future.
Labour saving
Does living room kitchen dining area and hallway in 31 mins
Collected in partnership with Roborock Australia
A definite life changer for a busy lifestyle !
Excellent product and great value compared to other models ! Would highly recommend indeed !!
Collected in partnership with Roborock Australia
Game changer! Couldn’t live without it!!!!
Only use my normal vac for the stairs now. This is the best thing I have ever bought!!!!
Purchased in for $950.
- Product is used: Several times a week
- Pet Owner: Yes
- Floor Type: Carpet, Tiles and Wood
- System Errors: Never
Find out how Roborock S7 compares to other Robot Vacuum Cleaners
Know better, choose better.
I'm not recommending that at all
After a year the mopping was not work properly and I did send it back to the company for repair 3 time but nothing Cheng and after all they said it's working perfectly. I have to vacuum and mopp after finishing robot again
Purchased in for $1,799.
- Product is used: Weekly
- Pet Owner: No
- Floor Type: Carpet and Tiles
- System Errors: Every time
Author stated being incentivised for this review
Hi, Hamed. I'm sorry to hear about your unpleasant experience with your Roborock S7. It's frustrating when a product doesn't meet our expectations, especially after multiple attempts to have it repair
... Read moreed. I understand your hesitation in recommending it to others. If you're still facing issues with your device, I would suggest to email us at customerservice@roborockstore.com.au with the subject line: Urgent S7 mopping issue and your order number. We'll look forward to your email to assist you accordingly.
This is perfect! Can't live without it!
Awesome product! Does the job fast and good. Highly recommended.
Collected in partnership with Roborock Australia
Disgusting after sales service. Just get passed along
The vacuum worked really well for 5 months and then stopped picking items up and just passed over them. When attempting to find a solution with Roborock they kept passing me along to "the service department" . Their service since has been completely unacceptable. Avoid them, just buy a Dyson and do it yourself so much easier and cheaper.
Purchased in at Roborock for $1,499.
- Product is used: Several times a week
- Pet Owner: Yes
- Floor Type: Carpet, Linoleum and Tiles
- System Errors: Every time
Hello Cam! Thank you for your honest feedback. We understand your frustration and need for assistance. Please know that we take our customer service seriously by accommodating the request of our value
... Read mored customers. Rest assured that we have already escalated your concern for assistance with your Roborock S7 MaxV. We will reach out to you soon with an update. We appreciate your patience and understanding as we work towards resolving this issue for you.Find out how Roborock S7 compares to other Robot Vacuum Cleaners
Know better, choose better.
Too bad
The vacuum cleaner was so bad that it broke down after less than a week! Sent an email to repair, there has been no reply
Collected in partnership with Roborock Australia
Hello Tianhong, Thank you for your feedback. We understand your frustration with your S7. We would like to take this opportunity to resolve your concern as we strive to provide the best customer exper
... Read moreience with our service and products. It would be highly appreciated if you could please email us at customerservice@roborockstore.com.au and we're very much happy to assist you with this concern. Kindly ATTN it to me, Joseph with the subject line: Broken Roborock S7: - ORDER NUMBER so I could keep an eye on your email and assist you accordingly.
Absolute game changer
Love the mopping especially on my roborock s7. It's so quiet, picks up all the pet hair so easily. The bin is a bit of a pain to empty, but a small price to pay for having my house vacuumed and mopped with a press of a button or a hey google clean the house. I only have a small house so I didnt buy the self emptying dock. What I love the most is that it vacuums and mops simultaneously, and that I can set it to rise or avoid the carpets. I can also schedule a deep clean mop that dies a brilliant job. I absolutely love my new roborock ❤️
Purchased in at eBay for $764.15.
- Product is used: Daily
- Pet Owner: Yes
- Floor Type: Carpet, Linoleum, Tiles and Wood
- System Errors: Never
Collected in partnership with Roborock Australia
Reliable working product!
The navigation is great, lifting works well, mopping does a good job! Vacuum is excellent!
Collected in partnership with Roborock Australia
Questions & Answers
We have a multi level house. I was wondering do we need to move the docking station every time we use the vacuum to vac and mop a different level of floor? Do you have to reprogram it if you have to move it?
You can create multi-level map and clean according to it. You have to move the station/robot if it needs to recharge, I guess. Normally battery lasts for huge area.
Dear all,
We are deciding on buying this product but I need to know the area it can mop with 1 fill of 300 ml.
I would really love this Roborock but the comments on customer service do not give me confidence. I might look at what they have in a retail store.
we have received on response in 5 weeks it is very frustrating, at this point i believe we will bet there but it is a particularly poor after sales service. they do have a technical support phone number so once you have the correct vacuum it may be better but i haven't got that far so i cannot say for sure
Get an answer from our members and Roborock representatives
Details
Features
- The Roborock S7 uses 2500Pa of suction power to pick up fine dust on hard floors, and hair from carpets, among other small debris.
- The unit has an in-built mop that lifts automatically when it detects carpet coming up. The water tank for mopping has a 300mL capacity. This can mop up to 200 sqm in one cleaning session.
- This robot vacuum navigates floors with the help of multi-floor mapping, area control and no-go zones.
- Designed with a built-in washable HEPA filter, this robot vacuum uses the ultimate in filtration and can filter out up to 99.97% of dust, pollen and other allergens down to 0.3 microns.
- WiFi connectivity allows you to program this robot vacuum using your smartphone or smart device.
- As of 2021, this robovac has a handy auto-empty dock, which allows it to dump the contents of a full dustbin into a container, after returning to the dock.
Points of praise
- The Roborock S7 effectively cleans both carpet and hardwood floors, and is able to distinguish between different floor surfaces.
- According to reviewers, this unit does a great job of picking up pet hair, even if your home is the sanctuary of multiple pets. The thoroughness of cleaning was also appreciated by parents/caregivers of toddlers.
- The mapping and zone programming are also accurate. They mean you don’t have to redirect the vacuum, and don’t have to clean the whole house at the same time. The superior mapping also made this robovac a popular option for people with multi-storey houses.
- The mopping function is usually reported to be just as effective in performance as the vacuuming option.
- While the 470mL-capacity dustbin can accommodate the dirt and debris from a number of rooms, it likely won’t be able to clean the whole of medium-sized to large houses without needing to empty the dustbin at least once.
| Category | Robot Vacuum Cleaners |
|---|---|
| Price (RRP) | $1,199 |
| Bin Capacity | 0.47 L |
| HEPA Filter | Yes |
| Weight | 4.7 kg |
| Features | Mopping Function and Wi-Fi Connectivity |
| Running Time | 180 min |
| Charging Time | 6 hours |
| Dimensions | 353 x 350 x 96.5 mm |
| Manual | Download manual |
- GTIN13: 6970995782585 and 6970995782752
- MPN: S702-03 and SSEVEN
Extra Information
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Hello Graeme,
We truly understand your concern about the warranty coverage. However, the warranty policy is designed to protect the interests of both the company and valued customers like you. We fir
... Read moremly believe that we have complied with its provisions.