Roborock S7

I’m absolutely appalled at how poor the Roborock S7 has turned out to be. For a vacuum that cost $1500, I expected quality and longevity — instead, it stopped working after just 18 months. That’s barely past the warranty and far too soon for such an expensive product to completely die. To make matters worse, the customer service is atrocious.… Read more

There’s no accountability, no genuine support, and no interest in resolving the issue beyond generic responses. It feels like once they’ve got your money, you’re on your own. A vacuum at this price point should last for years, not break down after a year and a half. I deeply regret this purchase and would never recommend Roborock to anyone. Save your money and buy from a company that stands behind their products — because this one clearly doesn’t.

Brilliant Briliant Brilliant ********* – When buying this product, I'm dreading if any good or not at such a hefty price... OMG, I can't live without it. I have four large dogs, and the floors are so clean every day, with no dog smell, hair, or footprints ANYMORE. Also, my time maintaining my floors has decreased, and I have more time to do other stuff. Highly recommend Roborock S7 MaxV Ultra Mop Cleaner with Empty Wash Fill Dock. Show reply

Perfect – Very happy with my Roborock S7 otherwise know as Claude. Does a great job on my carpets and polished floor boards. Highly recommend the Roborock S7. My dogs are not fazed when Claude is in use. Show details ·  1

I have no idea how I survived this long without it – We have wooden floor boards and carpets in the bedrooms and a large 2690 sqm of space that needs cleaning. 2 kids and 2 dogs and we live in the country, well you get the picture on how much I needed a Roborock in my life. We got it on Monday and once charged put it to use straight away. Such a smart machine. It mapped our house in 2 attempts… Read more ·  1

as the first attempt it needed to recharge before finishing the job, which it did without any help from me. I honestly couldn't be happier with it. The amount of dust it picked up was amazing. I couldn't believe it.

This Roborock is awesome – I have tile and carpet in my house, i was quite surprised how much the Roborock picked up and how well it mopped my tiled floors. I think its great i can operate my Roborock using my mobile. I have nicknamed my Roborock the Terminator. Show details ·  1

It was an amazing Roborock S7 – I love it so much, guys. I can’t live without it because it helps me to clean and mop the house even I can do it at night too. It doesn't make noise compared with the other products. Saving my lifetime as I am working long hours especially, I'm working with young children I feel exhausted all the time after work, and I don't want to do anything,… Read more ·  1

and I want to save my time for the other things, and I don't have to worry the house Will get dirty. At least I have my best friend “Roborock S7” to help me now ♥️. It looks really cool and very smart. It was a fantastic vacuum Mop and cleaner. I'm so happy with my purchase. I love watching it. At least it assists me to clean under the bed and table now. Few these spots I had to bench down to sweep and mop before I don't like it and it hurt my back so much. I'm very happy now.

10 reasons for and against + If you have hard floors, low pile carpets and no pets as in our cleaning scenario, this machine performs really well. +If you want mopping and vacuuming in one go, this machine is mighty convenient. It does this by raising the mop pad in order to vacuum carpets. +The machine returns automatically to the dock after use.… Read more

+The machine has effective vacuuming power due to a vibrating plate which agitates dirt and debris into submission. The S7 follows a criss cross pattern and takes a second pass, ensuring thorough mopping and vacuuming. +You can customize where you do and don't want to vacuum and mop. You do this via the Roborock app on your phone or tablet. This method also allows a deep cleaning mode and timers. +The machine is fairly quiet in standard mode. +The machine alerts you with a voice prompt if there are any errors with the machine. +The machine has 180mins runtime. +The machine will rise up to access rooms where there are smaller ledges.

Ten reasons against -  The filters for the Roborock S7 are E11 level, not HEPA. This removes 95% particles with a size greater than or equal to 0.3 microns. (HEPA standard can remove 99.7%) -  You will need Wi Fi to run the app; without it you cannot run deep cleaning mode. This therefore makes the Robot an unsuitable option for cleaners going from home to home or those wanting a more intensive clean but without internet access. -  For edge cleaning, the S7 does a fair job but will not outperform Robo vacs with side brushes -  The rubber brush is supposedly more robust than previous models and handles hair fairly well, as does the spinning brush. However, larger debris that you haven't pre-cleaned is more problematic and will cause error messages, resulting in removal and cleaning of the brush bar. -  The S7 mop pad needs to pre-soaked for best performance. While this isn't a major negative, it will sometimes come part loose and drag along the floor. It would be recommended for investing in extra mop pads if you want to mop more extensively. The 2 extra microfibre pads I bought from Catch were around $40. -  The smart technologies are impressive but come at a premium price. -  Heavy carpets, high ledges and stairs are going to cause issues for robot vacuums. Granted, it has sensors to ensure it won't kamikaze, but the reality is you need a fir for purpose vacuum or mop here. So the S7 is always going to be a solid number 2 rather than a do it all number 1. -  The Robot has to establish its position but can struggle to find the dock at times for a variety of reasons; lack of light, insecure dok or dirty sensors etc. -  The S7 does not alert you when the bin is full, leading to an over spill of dust and debris. -  The machine is tricky to clean.

Upon compiling this review, on the day of posting I unfortunately experienced some issues (see photos). This was not a part of the original review, which I had to modify given the nature of the issue from 4 stars to 3. As Roborock only offer a 1 year warranty and it was outside of the warranty period, they have not been contacted. The disclaimer to that is this is our third choice vacuum, not our first.

CLEANING RUBBER BRUSH / BIN / FILTER During cleaning of the axles (for hair removal), I noticed the rubber brush bar plastic had broken in several places. Just to be clear and fair to RoboRock, vacuums are not designed for larger pieces of debris such as one of the parts pictured. How that got into the mechanism however, is very strange; the normal process of vaccum's is spit larger things out. Also, like any vacuum, hair tangles are inevitable. However, the limited anti tangle mechanism to address this has led to damage. Overall, cleaning the Roborock S7 is extremely poor for a number of reasons: (A)The bin overflows and has no max level sensor to alert you to the danger (or auto cut off) meaning you have to manually empty the bin yourself to avoid this. (B) If you don't manually empty the bin before it is full, the extra contents will clog and cover all the components surrounding the bin, which is housed underneath the white Roborock cover. (C) All this contributes to pressure upon the rubber roller. (D) The bin is also extremely awkward and unhygienic to clean. As a comparison, Dyson's hygienic point and shoot bins, while not perfect, are well designed and much more hygienic. Wear gloves or wash hands thoroughly after cleaning the bin. Roborock do have a ready built solution; the $600 dollar Auto empty dok. With 15 cyclones, 3 litres (bag storage) and a HEPA filter, plus some glittering reviews, you have a solution, but at a staggering overall price of $1600 plus, you could instead buy a Dyson Submarine for wet and dry vacuum. Not a robot, but arguably a whole lot more bang for your buck (not withstanding you will have to do the cleaning yourself.) While ultimately a good servant in the 2 years we have owned it, for 1000+ when purchased, and given this machine is only the second or third vacuum of choice in the house behind the Dyson corded and cordless vacuums, this isn't good. For this reason, the Roborock S7 has gone from good to okay in the overall rating. As the machine has been discontinued, hopefully relevant changes have been made to upgrade the good potential this machine has. For hairs caught up on the axles, you will need small scissors or a penknife to remove. Also, you will need to release hair from the rotating black/grey front wheel and the anti tangle spinner, located on the bottom of the machine. The filter is located above the bin.  Make sure when cleaning you do not put it back on wet; allow 24 hours for it to properly dry.

Conclusion For an everyday helping hand (even if it's just a pre vac or mop before your main one, or something to get you through the day when you are tired) the S7 gets a pass, but not with flying colours. Certainly, with a bond clean in your house, the constant moving of stuff and redoing areas due to dust or dirt from sills or tracks makes for assured and welcome help. It will dodge most obstacles, too, but it isn't without its blind spots. If it loses track of the dock, it can be like a ship lost at sea without a helping hand. As good as the S7 is - an absolute treasure for convenience and very handy for vacuuming the home while you are away - you do have to factor in technology if you want to get the best out of it (as there is no manual mode for deep cleaning) and without proper HEPA filtration, while it cleans well and mops fairly, you aren't getting the extra health benefits that a good HEPA filter vacuum will bring. And in spite of its technical prowess, you still will find that some ledges or carpets are too tricky to tackle effectively. Roborock will argue the Auto Empty Dok resolves some of these issues, but at an extra $600 at best if on sale, that's a staggering amount of money for a second tier mop and vacuum that is, at times, simply a nightmare to clean. In the same breath, it would be an omission to say this saucer like bot hasn't been a good friend and offered light bites of entertainment along the way. Tread carefully when thinking about getting this guy, as while there are glowing positives, 3 years on from its release and discontinuation and with only a 1 year warranty, 2025 should offer better (and cheaper) options.

Worked really well. Then it died. A month out of warranty – Worked well for 13 months. Then the fan needed replacing. It only cleaned lino. Roborock wanted $250 plus postage, and say "It is outside of Warranty". Terrible customer service. I will be chasing the retail supplier, but Roborock should be better than this after you buy a $1500 vacuum. Bought a new fan on aliexpress for $30, fixed it but took between two and three hours with a full tear-down required. Show details

1 year warranty shows confidence Roborock has in their products – 1 year warranty shows their confidence in their products. I have owned this vacum for 3 years and use it 80% hard floors and 20% of rugs 2 times a week we have no pets. One day I got an error 103 on our s7 main brush open circuit. I contacted Roborock to see what next steps are who said it would be a $300 to $200 + shipping + GST repair. It… Read more

worked pretty good and feels like a quality product but there are obviously some weak links in the vacuum. If I could go back I wouldnt waste any money buying this or any other Roborock vacuum including the S8, S9 even as it is disappointing that I would need to pay 50% of its value every 2 years of use to keep it running.

very upset – I bought this about 2 year .i use it not 1 year and trouble. but still have warranty and the shop no repair, they say no warranty, warranty is third-party. so thay no repair while me still have warranty. I bought at godfreys in livepoor Show details

Dirty reward from Roborock $120 to remove of the negative review from the customer – After my complain for the unbelievable cost of the repair, might up to $500 in the worst case, customer service of Roborock has offered as below " we would like to offer to waive the $120 labor cost for your repair in exchange for the removal of the negative review you posted. Our goal is to ensure that all our customers feel valued and… Read more

supported, and we believe this gesture will help ease your concerns regarding the repair fees. Please let us know if you would like to proceed with this arrangement "

Then I asked for 100% waiving of fee to show that they do want to make customer feel valued but being rejected. What a disgusting service!!!

Dock died just after 12 months – I did really love this product until the dock died within weeks of the 12 month warranty. I’ve never spent so much on a vacuum cleaner so for this to happen in a short timeframe is disappointing. Customer service could not offer a solution other than spend another $140 to replace, very unsatisfied. Show details

AVOID - No Warranty on replacement parts – The water tank is leaking for the 2nd time. The first time Roborock replaced the water tank as the unit was under warranty. Now that the unit is no longer under warranty they are refusing to replace the 2nd water tank. Clearly this is a manufacturing issue if the water tank needs replacing for the 3rd time. I have also read reviews online with… Read more

people having the same issue. I don't feel comfortable paying for a replacement part after 2 of the tanks I own leaked. "The warranty is based on your order date of the product. Since you purchased the unit on the 23rd of July, 2022, the warranty expired on 22nd of July, 2023" "This replacement water tank was only given as a warranty claim to which it was not considered purchased during that time."

No internet, No clean – We had a 9h internet outage (planned maintenance). Our Wifi still works and I could use the app to talk to the roboroc but it will not clean unless it is connected to the internet. That is a major design flaw. Imagine if my kettle would not boil unless I was connected to the internet.

AVOID!! – It was great for 6 months. Then I got error 4 - cliff sensor error. We only have single story house so I don’t know why there is no option to turn this feature off. I sent the unit for repair. Came back and worked great for another 8 months this time. Received mop mount stuck error- this got fixed through an update. Then got error 4 cliff sensor… Read more

error AGAIN. But this time the unit was out of warranty so now they wanted stupid amount of money to have it shipped and repaired. Got it repaired. Few months later I now have error 2 - bumper stuck. I’m so disappointed in this thing. I have spent so much money on it, replacing filters and cleaning heads etc but it still has let me down.

Friends have asked me if I recommend this particular unit whenever they see it at my house and I make sure to tell them how many issues I have had so no one makes the same mistake. I wish I spent my money on a different brand.

Not worth the price – I've tried to love it as it was a pricey piece of equipment with a too short warranty and parts started breaking after 18 months. Be aware of the very thin edge on the right hand side of the main brush cover as it's prone to snapping and cost $50 (includes delivery)to replace. If you don't have WiFi and use the app to program it you just get a… Read more

basic cleaner. It's okay for light cleaning on hard surfaces but you will still need a different vacuum cleaner for thorough cleaning of carpets and hard floors.

Worst customer service – I have an H7 stick vacuum cleaner that has stopped working after 18 months. Customer service is virtually non existence. When I called The customer service line, I was told to send an email and they would consider my request and would not provide any solution by phone. Also was informed as out of warranty, I would be responsible for any costs.… Read more

I am taking this up with consumer regulators. Their products are cheaply manufactured and have a short lifespan, not what you would expect for the price you pay. Sub standard products and customer service.

Robrock S7 – I have had my Robrock S7vaccume for just under 12 months and was very happy with it. Then it lost suction. I returned it and I had a call from Robot specialist to be told the vac was full of dust and fluff in the workings of the vacuum and was told it was not covered by warranty and I had to pay $149. To have it cleaned. I can’t believe a vacuum… Read more

cleaner is not sealed properly so no dust can get into working parts. Then I was told the vacuum will need to be sent back every 12 months to be cleaned at my cost. Never had this problem with my other robot vac.