RoseSkinCo Questions & Answers

Great question! You can use your handset on just about any part of your body, including your bikini area and face - below the cheeks! Your lady bits will be more sensitive so I’d suggest adjusting Lumi to a lower intensity level for a more comfortable experience when using it down there

Hi Patricia, Thank you for contacting us regarding your device. We're here to help. To assist you effectively, we kindly request that you email us at info@roseskinco.com. Please include your order number for reference and a brief video showing the issue with the red light. This will enable us to understand what's happening and provide appropriate solutions.

We really apologize for any inconvenience this may have caused.

We look forward to your email and assisting you further! :)

-Michelle

It is very easy to clean, you can use either wipes or clean tissue

Hello Julie, It's great to hear that you and your daughter are sharing the skincare journey together! Here are the steps for cleaning your IPL device: 1. Turn off and unplug the device: Always ensure the device is turned off and unplugged before cleaning.

2. Wipe the treatment window (flash window): Using a soft, non-abrasive cloth dampened with a solution of 70% isopropyl alcohol, gently clean the treatment window. This can be achieved with pre-moistened alcohol wipes, or by dampening a cloth with liquid isopropyl alcohol.

3. Air dry: Allow the device to air dry completely before using it again or storing it away.

4. Do not immerse in water: Remember, never immerse the device in water or any other liquid, as it is not waterproof and this could damage it.

By following these steps, you can ensure the device is clean and ready for use by your daughter. Remember, everyone's skin is different, and it's always a good idea to start with the lowest intensity level when someone new is using the device.

Enjoy your skincare time!

-Michelle

Hi Lori, A flashing green light means that your OG handset has been activated but is not completely on. To turn it on, you must press the button where the light is blinking green. Once done, the light will become steady, and you are ready to use it!

If you need further assistance with your handset, please do not hesitate to email us at info@roseskinco.com! We'll be with you!

Hi, Thank you for reaching out. I am very sorry to hear this. If you have followed all the instructions and still believe your handset could be malfunctioning or defective then please fill in the information on our Product Defect Form. Product Defect Form: external link  Our quality assurance team will review your request and respond asap. Hope to hear from you soon.

Hi there, same is happening to me.

Hi. The same thing is happening to me. The green light is just blinking, and when I press the button, nothing happens.

Hi Tianna and Andrea, Do you have our OG handsets? The green light will blink once you have plugged it into an outlet. To turn it on, you need to press the button with the blinking light. The green light will then become steady.

Don't worry! If you still believe your handset is malfunctioning, please fill in the information on our Product Defect Form.

Product Defect Form: external link  Our quality assurance team will review your request and respond asap.

Hope to hear from you soon.

Hi there, So sorry to hear this. If you received a defective device, please know that you are covered by our satisfaction guarantee and we will do everything to make it right. If you have followed all the instructions and still believe your handset could be malfunctioning or defective then please fill in the information on our Product Defect Form. Product Defect Form: external link  Our quality assurance team will review your request and respond asap. Hope to hear from you soon.

Hi there, So sorry to hear this. If you received a defective device, please know that you are covered by our satisfaction guarantee and we will do everything to make it right. If you have followed all the instructions and still believe your handset could be malfunctioning or defective then please fill in the information on our Product Defect Form. Product Defect Form: external link  Our quality assurance team will review your request and respond asap. Hope to hear from you soon.

Hi! According to the FDA, permanent hair removal means the “long-term, stable reduction in the number of hairs regrowing after a treatment regime.” Which is what our handset provides!✨ Even in-clinic lasers are not fully permanent. If you don’t mind just one touch-up every 3-4 months after the full treatment is complete, then I’d say it’s a pretty good deal!

Hello, Good luck on your journey. The company says to start off with the lowest level twice a week and increase the levels by your comfort level over a 12 week span. So you’ll have to use the product over a twelve week span for improvement. If you order it, the packaging will also say so too.

Hi Taleah, We strive to dispatch all orders within 1-3 business days. All orders include tracking from dispatch to delivery. We ship all orders in durable packaging to ensure items are not damaged during transit.

For our detailed shipping and delivery times, please visit: external link  If you have a question about your order, contact us at info@roseskinco.com, and we’ll further assist you!

Hi Sheila! Due to the nature of IPL relying on melanin to target the hair follicle, it is not very effective on very light hair colours. This means IPL may not be effective on very light blonde, red, or grey hair.

The IPL handset doesn’t work on a charge it must be plugged in to work

Hello ​Anna, Thanks for contacting us! I'm so sorry to hear that you're having issues with your RoseSkinCo IPL Laser Hair Removal Handset. To make sure you are using the Handset correctly please be sure to follow these steps: Make sure the area is shaved and clean before starting treatment.

1) Plug the device in. 2) Quickly click the green flashing light to turn on. Do not hold the button 3) Click the green light again to select a level. 4) Once the desired level is chosen, put the head of the handset on the area you wish to treat (Make sure the head is fully covered by your skin.) 5) Click the big button until you see a flash, 6) Repeat steps 4 & 5 until you have finished treating the entire area. 7) Once you're done using the device, hold the green button to turn off and unplug the device from the wall.

If you have followed all these instructions and still believe your handset could be malfunctioning or defective then please fill in the information on our Product Defect Form.

Product Defect Form: external link  Our quality assurance team will review your request and respond within 1-2 business days at the latest.

Please let me know as soon you have submitted the answers and we'll be with you right away.

Hello Eva , Thanks for contacting us! I'm so sorry to hear that you're having issues with your RoseSkinCo IPL Laser Hair Removal Handset. To make sure you are using the Handset correctly first make sure the areas to be treated is shaved and clean before starting the treatment.

Then, follow these steps:

1) Plug the device in. 2) Quickly click the green flashing light to turn on. Do not hold the button 3) Click the green light again to select a level. 4) Once the desired level is chosen, put the head of the handset on the area you wish to treat (Make sure the head is fully covered by your skin.) 5) Click the big button until you see a flash, 6) Repeat steps 4 & 5 until you have finished treating the entire area. 7) Once you're done using the device, hold the green button to turn off 8) Unplug the device from the wall.

If you have followed all these instructions and still believe your handset could be malfunctioning or defective then please fill in the information on our Product Defect Form.

Product Defect Form: external link  Our quality assurance team will review your request and respond within 1-2 business days at the latest.

Please let me know as soon you have submitted the answers and we'll be with you right away.

IPL is suc­cess­ful remov­ing body hair due to the pres­ence of a hair pig­ment known as melanin. This absorbs the light energy emit­ted by the device and directs it to the hair fol­li­cle, to remove hair and pre­vent future growth.

Nat­u­rally dark pig­mented skin how­ever will con­tain more melanin than lighter skin tones so more energy is absorbed. This means indi­vid­u­als with dark skin tones are more sus­cep­ti­ble to burns fol­low­ing treatment. This does not exclude all darker skin tones. (Please refer to the skin tone chart below to see if IPL is suitable for you.)

This means IPL may not be effective on very light blonde, red, or grey coloured hair. As long as the root of your hair is brown or black it should work for you! For dark blonde roots the treatment may take longer to take effect but will work with time and consistency, any shade darker will work perfectly!

This is an unfortunate restriction of the technology, but we are highly aware of this issue and want to be very inclusive of everyone, so we have introduced a great alternative to our IPL Handset just for this reason! It is our 4D Automatic Shaver, you can check it out here: external link 

Please refer to the skin tone chart below to see if IPL is suitable for you. external link 

Hi Sophia, Very sorry about the delay in responses here, we are not very active on this platform. I hope by now you were able to receive your order. But in regards to your question, it could be that the courier is having trouble locating your address, could you please write to us at info@roseskinco.com, or on our Facebook or Instagram pages @RoseSkinCo. Please be sure to describe your issue with your order number we will get back to you within 24 hours.

Hi Sophia, Very sorry about the delay in responses here, we are not very active on this platform. I hope by now you were able to receive your order. But in regards to your question, the package will be delivered to your home, there will be no customs. If you have any more questions or concerns could you please write to us at info@roseskinco.com, or on our Facebook or Instagram pages @RoseSkinCo. Please be sure to describe your issue with your order number we will get back to you within 24 hours. We would be happy to help!