Royal Caribbean International

The ship is old and only the specialty dining and shops are well maintained. You dress for the warm South Pacific weather but it’s absolutely freezing inside. We were all sick, my husband and daughter the worst. The ship was delayed due to stringent cleaning of gastrointestinal on the previous voyage but we were all struck down with either the flu or gastro. Our room was cleaned everyday but others areas likes drains had hair, food and rubbish. We will never ever cruise with RC again. Our stateroom Amir was wonderful but others were not friend...Read more

19 Night Tanspacific 30 Sep - 20 Nov 19
Sailed onboard this beautiful ship before and was looking forward to this trip and I look forward to my next trip on her whenever that may be.

Let’s start with the bad and not so good then end with the good.

Being a person with a vision impairment I organised assistance to board the prior to sailing just to help navigate the boarding process however the Honolulu agent had no info of thus and failed to assist me lucky I was the only person boarding at the time and breezed through.

My room steward certa...Read more

So much about this cruise was positive. Our aim was to take a family holiday and unwind and it ticked those boxes.

- staff at all levels were warm and welcoming
- excellent hygiene
- Great on board entertainment
- great variety of food choices
- we bought the dining package on board - winderland and chops grille were great and catered for kids at $15-20 aud per child
- shore experiences were expensive so we researched stuff ourselves and booked independent providers
- spa services are pricey and couldn’t justify $3aud/minute treatment!!!
- ports were just “ok”- but that’s personal taste! Mystery island the highlight...Read more

We sailed on Ovation of the Seas in November 2019 and whilst the ship is impressive, the overall experience that Royal Caribbean provides is so very disappointing.

We knew that our young son was too young for kids club before going and we were fine with that - we wanted a holiday where he would be with us. BUT nowhere in any paperwork prior to boarding did it say that he would not be allowed in any of the pools because he's not toilet trained. Not even swimmer nappies were allowed. He so badly wanted me to take him in the water and I couldn't...Read more

If you are looking for a family cruise than this ship is not the one for kids under 6 or less than 42 inches. I booked on the Ovation based on the activities they had to offer the kids. On arrival my 3 1/2 year old was not allowed on the little kids water slides because he was not 42inches high. He was not allowed on the Bumper Cars because he was not 5 did not matter how tall he was it was based purely on age and they checked yet none of these restrictions were advertised prior to booking we only found out once we were onboard. My 13 year old ...Read more

After sailing on the new Spectrum of the Seas, I have to say this ship is definitely NOT for international guests. This is designed for the Chinese market. It was a fiasco to get on the ship in the first place and it just kept on going for 8 days. Getting off the ship into Japan was a circus.We have previously cruised to Japan and NEVER had drama like that before. RC lied about so many things on the ship eg visa requirements, authorisations on cc payment. 6 guest relation staff for 4600 guests. What a joke. Pushing in everywhere because they do...Read more

Be careful of Royal - they are money hungry and have absolutely no compassion.
We planned our US holiday completely around this cruise. Unfortunately several weeks prior to our travel date my husband was unexpectedly diagnosed with recurrence of his cancer from a couple of years ago and we had to cancel our trip to undergo life saving treatment. Due to the timing of his re-diagnosis we were within the cancellation policy timeframes of significant loss for cruise payment. (Unfortunately due to the history of cancer our travel insurance won't cov...Read more

Very poor loading and disembarking of the ship was a joke. Our cups didn’t arrive for our drinks package and what was given to use couldn’t be used at the drink station only at the bars which was always packed bar attendants would rather serve alcohol than soft drink. One of our suitcases was lost when disembarking and 3 people from royal looked for 40 minutes was told to fill a lost form in as when they find it they would send it to me after 3 weeks our luggage was returned with a charge of $620 after many complaints and phone calls,emails to ...Read more

We will never travel with RC again. Lots our laundry, and would only pay 60% of the cost of our clothes. We landed in Singapore with no clothes for my husband. I got sick from the food, so had a horrible stay in Singapore. They missed two ports, they say it was too rough, RUBBISH, they just had so many old people they didnt want to risk it. So we spent 9 days at sea, with same food, day in day out. We paid for the Italian restaurant and it was terrible. All the entertainment was directed for old people. Cost a fortune for our drinks packages, b...Read more

My family and I (parents and siblings) booked to go on Ovation of the sea in Jan 2020 and they had a sale happening at the time. I was trying to book an interior room as it was the cheaper option and what my budget was however I couldn’t and I called Royal Caribbean customer service and I was told all the interior rooms were sold out! We were led to believe that we were getting a bargain and since all the interior rooms were sold out they were giving us a free upgrade to a balcony room. I ended up booking a room which cost me $5200 and now afte...Read more

We are going on a family cruise but have been allocated our three balcony cabins on different floors and spread apart despite asking initially and repeatedly by phone and email since, for cabins near each other. They have not obliged and now sent a final seemingly automated response saying sorry but no changes will be made. It is still 3 months to go but the trip has lost its magic somewhat. This is the letter that I sent.
Thankyou for your reply. You obviously care very little for your customer satisfaction nor happiness. This will pr...Read more