Choose another Ship
The ship is old and only the specialty dining and shops are well maintained. You dress for the warm South Pacific weather but it’s absolutely freezing inside. We were all sick, my husband and daughter the worst. The ship was delayed due to stringent cleaning of gastrointestinal on the previous voyage but we were all struck down with either the flu or gastro. Our room was cleaned everyday but others areas likes drains had hair, food and rubbish. We will never ever cruise with RC again. Our stateroom Amir was wonderful but others were not friend...ly at all. The ships Director should of been checking all levels of the ship for cleanliness but preferred to be on film. There were filled glasses, and food plates left on deck 12 with liquor spilt over the running/walking tracks. The food at the Windjammer was the ships only saviour.
Cruise itinery not completed
This was our 1st cruise. What an awesome cruise. There is nothing we could reports as a bad experience. The food was delicious. The bed very firm but comfy, the staff all amazing and helpful and the entertainment fantastic.
However, due to the unfortunate incident on White Island the captain didn't complete the itinerary onto Dunedin and Milford sounds. Which was disappointing for the 4000 + passengers who were looking forward to this. $350 credit was not a sufficient reimbursement.
Loyal to Royal but not all is sunshine and lollipops
19 Night Tanspacific 30 Sep - 20 Nov 19
Sailed onboard this beautiful ship before and was looking forward to this trip and I look forward to my next trip on her whenever that may be.
Let’s start with the bad and not so good then end with the good.
Being a person with a vision impairment I organised assistance to board the prior to sailing just to help navigate the boarding process however the Honolulu agent had no info of thus and failed to assist me lucky I was the only person boarding at the time and breezed through.
My room steward certa...inly was far below the standard I have to expect from RCL, it took him days to remove dirty dishes even with placing them in a neat stack. The room wasn’t cleaned the best, desk had glass stains on it and ice bucket/rubbish bin was a mess, these were easily clean with disinfectant wipes so simple things being missed. The dining room menu was a total mismatch every night, not common theme which is a change that I don’t like one bit.
Exceptional cruise but issues with refunds
So much about this cruise was positive. Our aim was to take a family holiday and unwind and it ticked those boxes.
- staff at all levels were warm and welcoming
- excellent hygiene
- Great on board entertainment
- great variety of food choices
- we bought the dining package on board - winderland and chops grille were great and catered for kids at $15-20 aud per child
- shore experiences were expensive so we researched stuff ourselves and booked independent providers
- spa services are pricey and couldn’t justify $3aud/minute treatment!!!
- ports were just “ok”- but that’s personal taste! Mystery island the highlight...
Constant upselling and expensive overpriced spa treatments
Overall trip was ok. Very interesting New Zealand ports. Great looking ship and was very clean. All staff were friendly except for the spa staff who were abrupt and unhelpful. Spa services were generally overpriced (they would charge an extra 18% for staff payment once you had booked in for the treatment). I noticed numerous unauthorised charges the day after disembarking the ship which I'm still trying to get reimbursed. If you travel with this cruise line constantly check your charge card.
A 12 day cruise of a lifetime (was a waste of money) We did not go to Duneden or cruise fiords. Volcano eruption, sad as it is, destroyed the cruise for the survivors. The information given and reasons why were subpar. Customer service personnel wouldn't give us wifi to contact family. Refunds for an incomplete cruise are a no go. Everything is geared for Americans. No Australian TV, no cricket, bad coffee, lackluster service, rude customer service, touting for services and tips. No counselling offered, the list goes on and on.
So Many Negative Experiences
We sailed on Ovation of the Seas in November 2019 and whilst the ship is impressive, the overall experience that Royal Caribbean provides is so very disappointing.
We knew that our young son was too young for kids club before going and we were fine with that - we wanted a holiday where he would be with us. BUT nowhere in any paperwork prior to boarding did it say that he would not be allowed in any of the pools because he's not toilet trained. Not even swimmer nappies were allowed. He so badly wanted me to take him in the water and I couldn't...because they would not let him in anywhere. It was heartbreaking. Because of that, there was literally nothing for him to do on board apart from run around the ship. Post-cruise the most disappointing thing is the fact that we paid Royal Caribbeans absolutely ridiculous prices for photos, only because they managed to get some very spontaneous, amazing shots of our son. BUT after paying around $249 Australian dollars for 10 photos - that's right, only 10 - they didn't send us the link to them as they said they would 4-7 days after the cruise ended. It took a couple of weeks of back and forth emailing to get them to find the link for us so that we could download the photos. AND THEN once we downloaded them, I noticed that they are only supplied in extremely compressed files sizes. Most were about 500kb in size which means if we even tried to blow them up any bigger than a normal size photo in an album they would look terrible and blurry. For $249 AUD Royal Caribbean really skimp on the end product. So far I've been on P&O and Carnival and I'm very surprised to say that I'd pick them over Royal Caribbean in the future. Yes, I know RC own Carnival but the experiences on board are vastly different in my opinon and RC really is no where near worth the extra money you pay. TLDR; Royal Caribbean are terrible for kids and their overpriced photos are not worth buying because the file sizes they deliver electronically are way too small to blow up to hang on a wall for example.
Unsafe and terrible security!
I was assaulted on board and the security refused to take me seriously. I demanded to have a medical examination where they then found multiple cuts/bruises etc. They did not punish the assaulter at all - they let him walk free. Royal Carribbean clearly do not care about the safety of their guests - I would not recommend this cruise line to anyone!
Definitely not a Family ship nor a Friendly ship
If you are looking for a family cruise than this ship is not the one for kids under 6 or less than 42 inches. I booked on the Ovation based on the activities they had to offer the kids. On arrival my 3 1/2 year old was not allowed on the little kids water slides because he was not 42inches high. He was not allowed on the Bumper Cars because he was not 5 did not matter how tall he was it was based purely on age and they checked yet none of these restrictions were advertised prior to booking we only found out once we were onboard. My 13 year old ...went to at least half a dozen things they had scheduled for teens only to find no one there. So this left them the pool or Hot tub. There were 2 pools one of which was closed most of the time due to rough seas. So this left 1 pool with a max capacity of 21 people and there was 4500 passengers on board. There was than 4 Hot tubs available for under 16 years each with a maximum capacity of 9. The food was all very Asian and spicey and the menu barely changed from day to day over the 9 night cruise. Food was never overly hot, the hot water for tea and coffee was mostly only luke warm and drinks would run out and no one seemed concerned with replenishing them and had it not been for the ice added to your cold drinks they would have been hot. If you are a coffee lover make sure you pack your own the coffee onboard was terrible. Due to the ship operating in US dollars once you converted to Australian $ we were paying nearly AU$11 for a beer and nearly AU$14 for a Baileys and milk. Organisation and communication of disembarking on shore days and on departure was a joke with them advising you to meet in one place and than once that area is full telling you to move to another part of the ship. With the exception of our Stateroom attendant and a handful of wait staff I did not find the staff very friendly or helpful. Overall It was a very disappointing trip I thought I had paid for everything upfront with exception of drinks yet it seems they wanted money out of you for most things. Turned in to a very expensive trip for 9 and one I would never repeat.
Sent query to their site, never heard from them … frustrating customer service attitude ...
Sent query to their site, never heard from them … frustrating customer service attitude …
you can do any bookings at their site, not to mention frequently down website, could have flown to the moon by those time spent ….
After sailing on the new Spectrum of the Seas, I have to say this ship is definitely NOT for international guests. This is designed for the Chinese market. It was a fiasco to get on the ship in the first place and it just kept on going for 8 days. Getting off the ship into Japan was a circus.We have previously cruised to Japan and NEVER had drama like that before. RC lied about so many things on the ship eg visa requirements, authorisations on cc payment. 6 guest relation staff for 4600 guests. What a joke. Pushing in everywhere because they do...not understand about waiting your turn. Spitting, blowing noses straight onto decks and pool surrounds. Yuk. Dining in dining room very limited for international guests but lots of choices for Chinese. Extremely disappointing and would never recommend this ship for anyone other than Chinese guests. Expensive extras which are apparently not charged on other RC ships. Ship itself is very modern and our stateroom and steward were great. Think seriously before you book.
Caution of this company
Be careful of Royal - they are money hungry and have absolutely no compassion.
We planned our US holiday completely around this cruise. Unfortunately several weeks prior to our travel date my husband was unexpectedly diagnosed with recurrence of his cancer from a couple of years ago and we had to cancel our trip to undergo life saving treatment. Due to the timing of his re-diagnosis we were within the cancellation policy timeframes of significant loss for cruise payment. (Unfortunately due to the history of cancer our travel insurance won't cov...
too many kids running around.
kids everywhere, and parents dont care what they do. Got discriminated against because I'm Male and wearing a singlet at lunch at a poolside restaurant whilst it was ok for ladies to wear a singlet.
Poor service.and lack of facilities.
On a criuise to NZ. Lack of facilties for so msny people. 20 mins wait to catch a lift. Buffet breakfast postponed 3 times due to lack of available tables. Kids running riot everywhere while parents busy sipping their cocktails. Had a balcony cabin and had to wait 3 nights to get moved after lack of sleep fue to banging above the bed. The 4 restaraunts were hard to get into and virtually the same menu every night. Would I go wirth this line again - never, never ever.
Not worth all the hype
Very poor loading and disembarking of the ship was a joke. Our cups didn’t arrive for our drinks package and what was given to use couldn’t be used at the drink station only at the bars which was always packed bar attendants would rather serve alcohol than soft drink. One of our suitcases was lost when disembarking and 3 people from royal looked for 40 minutes was told to fill a lost form in as when they find it they would send it to me after 3 weeks our luggage was returned with a charge of $620 after many complaints and phone calls,emails to ...different departments because they don’t communicate with each other I have finally got a refund of my $620. This was our first cruise and we were lead to believe it was one of the best it isn’t don’t expect to much.
Lucky to get one star
We will never travel with RC again. Lots our laundry, and would only pay 60% of the cost of our clothes. We landed in Singapore with no clothes for my husband. I got sick from the food, so had a horrible stay in Singapore. They missed two ports, they say it was too rough, RUBBISH, they just had so many old people they didnt want to risk it. So we spent 9 days at sea, with same food, day in day out. We paid for the Italian restaurant and it was terrible. All the entertainment was directed for old people. Cost a fortune for our drinks packages, b...ecause they didnt let me buy before we went. They told us we could buy two days before the cruise, and they cut it off three days before the cruise. With all this, they offered us $170 off if we went with them again, i pretty much told them to keep it...... Bar staff were the only nice people on there. We have done many cruises, mostly with Holland America, they are fantastic. NEVER AGAIN with Royal Caribbean.
Don’t be fooled by their early bird sales!!!
My family and I (parents and siblings) booked to go on Ovation of the sea in Jan 2020 and they had a sale happening at the time. I was trying to book an interior room as it was the cheaper option and what my budget was however I couldn’t and I called Royal Caribbean customer service and I was told all the interior rooms were sold out! We were led to believe that we were getting a bargain and since all the interior rooms were sold out they were giving us a free upgrade to a balcony room. I ended up booking a room which cost me $5200 and now afte...r 2 months I suddenly see Royal Caribbean advertising their interior rooms for the same ship! I’m so so disappointed at the fact that we were lied to and we were led to believe there were no interior rooms available only for Royal Caribbean to get rid of their more expensive rooms first and now suddenly they have interior rooms available. I called their customer service and they said i would lose my $800 deposit if I decide to change my reservation. Absolutely disgusting! We will never travel with you guys again and will be canceling our trip. We would rather pay $800 and save $4400 than be your guest.
Great ferry trip from hawaai to vancover
We were supposed to have four stops in hawaai and two in canada on a eleven day trip We had one stop in maui and one in Vancouver not what we expected. apparently they did not have clearance for the ship to sail in Hawaiian waters so two days lost and only able to navigate lion gate bridge in. Thirty five minute slot so all ports curtailed to accommodate. If you want to fly 9700 miles to catch a five star ferry this is the cruise fir you. But disregard the brochure it is all lies. But all due to operational considerations. Good job royal carribean. Never again will i waste my money after twenty cruises with them time to move on
Went on the RC in January to the Sth Pacific. My cabin was great, food was fab, entertainment was marvellous and my fellow passengers were a lovely bunch of people. However there were kids everywhere and l mean everywhere like in the bars at 10pm at night. I understand it was during school holidays and it’s not like l don’t like kids but unfortunately there as no way to escape them. Pools, bars, restaurants, adult only area and entertainment.....no where for adults only. After dark in loud bars should be for adults only not from age 16 and up.
We are going on a family cruise but have been allocated our three balcony cabins on different floors and spread apart despite asking initially and repeatedly by phone and email since, for cabins near each other. They have not obliged and now sent a final seemingly automated response saying sorry but no changes will be made. It is still 3 months to go but the trip has lost its magic somewhat. This is the letter that I sent.
Thankyou for your reply. You obviously care very little for your customer satisfaction nor happiness. This will pr...
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Questions & Answers
Going on the ovation of the seas on the 5th Jan is it best to pay for my drink package before or pay on board the ship can you tell me the cost and how do I pay for it
Leaving Sydney on 23 Nov for 12 night trip. Do I buy drinks package at $82 per day?? I do enjoy a drink!
What are the Australian prices per drink onboard? Would love some advice please.
If you buy it onboard on the first day they usually give you a buy one get 50% off it was costing us. The prices on board are all US$ so depending on the $ what it will cost you my cocktails were US$14 that was about AU$19. They are theives so your best bet if you like more than 5 drinks a day buy the package
i am on a cruise to new zealand 19/11/19 i have been told the 18% gratuities do not apply on these cruises is this correct john
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