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our items stolen by room cleaner
arrived in our suite. mirror was obscenely dirty like so dirty you could not see yourself. called the cleaner he said it was condensation, called the manager who looked at it and said “oh wow i’ve never seen one as dirty as this , sorry ma’am i’ll ask your cleaner to fix it”
obviously cleaner was not happy that when we went out of our room he stole my sons expensive sunglasses that he left on the bed.
what made it more obvious he did it was he passed us in the hallway later that night and said is everything ok ? have i done the wrong thing....we were scared of him and worried what he would do to our items when not in our room that we had to lock all our belongings including toothbrushes away every time we left our room. it was a daily task and inconvenience. we never got the sunglasses back nor did RC care too much. this cleaner had the look of guilt on his face every time we saw him. back then you could request your gratitude not be on your bill when you paid at the travel agent. NOW a days you have no choice you pay gratuities all inclusive does not matter if you’re happy or not.
Suspended All Ports Of Call. No Refund! Unprofessional
Rc suspended all port calls, refused refund except for a $53 credit. Threatened guests to be expelled from ship if you continue to complain about refunds.
Dishonest and unprofessional.
Don’t ever take this brand
Amazing unforgettable experience.
The cruise was above my expectations. Amazing kids club where you never stress about the kids and you can never get bored there is always something to do from rock climbing to ice skating to even surfing.
The big runaround
Cruise 17th May to 27th. Cruise cancelled. Shore excursions paid for, paid cruise fare in full.
promised would get refund on shore excursions, and cruise credit, nothing yet, Customer service pathetic.
Charge for no service
Not really trustable. We cancelled our cruise after they announced we are allowed to do so for a full refund on 23th of March because of covid. They said it takes 6-10 weeks to be refunded and they even asked us for the bank details. If you have seen our money, we have seen it too!!! No one answers what is going on! The company says they don’t know anything as we are working with the agency, the agency says the company does not give them any answer. We have been charged for a service that we never received! Not doing it again and definitely saying to everyone who wants to make the same mistake.not recommended at all.
I am still waiting for a refund from the 11/4 cruise.
It’s becoming beyond a joke, I strongly advise anyone that will listen not to purchase a cruise at the moment. They have still not refunded me. 11/4/2020 was my expected sale date. Do not book until this pandemic is over do not trust the marketing cruise with confidence.
ROYAL DON'T REFUND YOUR SUSPENDED CRUISES
Paid for a cruise on Voyager of the Seas for 30th March, 2020. Unfortunately Royal had to suspend this
cruise due to COVID-19. They promised a FULL REFUND within 45 days. I call them each fortnight to check on the refund. It is now 105 days and NO REFUND has been given. Also pre-paid drinks package is not being refunded (now at 50 days).
Pleased with the Customer Service
We were booked for a cruise in Mar and we actually got on the boat- however due to COVID we actually never went to port anywhere and just spent a few days out at sea before we turned back to Sydney. The offered us either credit or refund. We got a full refund. We booked directly through Royal. I know many people are still waiting on there refund and hope they receive it shortly.
Happy with service and will travel with again once all this is over. Much better service then alot of the other travel companies Im dealing with!
24/6/2020, still waiting for my full cash refund since 18/3/2020
Today is 24/6/2020. Still waiting for my full cash refund since 18/3/2020. Bad experience with Cruiseaway & Royal Caribbean Int for my cash refund. Both companies had dozens of excuses. I want full cash refund as offered & promised by RCI in March 2020 and not 125% future credit. Pls refund ASAP. Thanks
Voyage the graceful Lady
From booking online to customer service RCI is brilliant. Every sailing has been perfect. The food incredible and the cabins spectacular. Onboard activities cater for everyone. Main Dining Room experience and interaction with crew is great. Shore excursions offer plenty of variety.
Review collected in partnership with Royal Caribbean International
The reviewer stated that an incentive was offered for this review
Money grabbing disgrace of a company!
Who keeps money for services not rendered?
You were given a deposit and balance of cruise payment as requested and on time for a service you did not provide and now money that does not belong to you. Stop your lies and your stalling and refund hard earned money that you have no right to keep.
Disgraceful and shameful
We are Emerald crown and anchor members, so we have been loyal to them for years. We were due to go from Fort Lauderdale to Barcelona, both aged over 70, were advised not to go as we had to fly from Australia first (26 hours on plane) have diabetes and high blood pressure. Spain and Italy had it and Spain went into lockdown before we would have arrived. Because we were sensible and cancelled, they say March 9th was when they cancelled their trips, we would have been half way across the Atlantic. No refund and no credit, after3 try’s by travel agent. Money grabbing company with no loyalty
Booked directly through RCI as a repeat customer. Covid-19 cancelled our 30th March honeymoon cruise. We were initially told 14 days refund, then 30 days refund, then 45 days for a refund, then 45 business days. We are fast approaching 45 business days and have had drinks packages refunded but no evidence of when the actual cruise will be refunded. RCI has consistently delayed and deceived us. We won’t travel with such a dishonest company again.
Refund for denied boarding
My family and I were denied boarding on March 12th 2020. Other passengers who went on this cruise can opt for a refund or 125% cruise credit. They will not give a refund to passengers denied and only offering 100% cruise credit. Why are these passenger not entitled to a refund?
On 7th March 2020, Royal Caribbean crew denied my wife to board the ship. So, my problems with RC started.
I lost almost two months in many calls and emails to take my money back. They are not serious and lied to me many times. Many deadlines were not met.
Until now I don't have my money back.
Questions & Answers
When you have a drinks package and there is going to be a name change on the cruise can you change the name on the drinks package as well?
Going on the ovation of the seas on the 5th Jan is it best to pay for my drink package before or pay on board the ship can you tell me the cost and how do I pay for it
Cost is in American Dollars mate..$15 for a can of spirits and upto $50/ bottle of substandard wine. Better to buy a drinks package but watch out for hidden costs.
Leaving Sydney on 23 Nov for 12 night trip. Do I buy drinks package at $82 per day?? I do enjoy a drink!
What are the Australian prices per drink onboard? Would love some advice please.
If you buy it onboard on the first day they usually give you a buy one get 50% off it was costing us. The prices on board are all US$ so depending on the $ what it will cost you my cocktails were US$14 that was about AU$19. They are theives so your best bet if you like more than 5 drinks a day buy the package
Thank you for your reply. When did you sail? Was it recently??
Does it mean you buy one full-price and get the second at 50% off? Or it will be 50% off the first day?
Get an answer from our members and Royal Caribbean International representatives
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