We have previously been on a number of Royal Caribbean Cruises, the most recent being on the Ovation Of The Seas. I notice that at least one post for the Ovation Of The Seas has mentioned they had a very difficult time obtaining a justifiable refund, which was approved by the company but not paid within a reasonable time.
My experience has been similar....the answer is very simple.
Do not bother with trying to repeatedly contact the company, it will always be a frustrating waste of your time...contact your bank and explain that the cruise lin...Read more

I was on the phone with Crown & Anchor this morning. I am a Diamond Plus member with two Cruises booked on Royal Caribbean out of Rome in July, which also goes to Spain. Italy has the highest cases of death caused by the Coronavirus and Spain is getting worse everyday. I want to cancel my cruise and have the future cruise credits transferred into my name. I paid for my 20yr Daughter and my sister and do not feel it is fair, that the future cruise credits cannot go in my name. I am the one that paid and booked the cruise. You would think at this...Read more

Health screening implemented at port prior to boarding.
Kept waiting in cold and rain for 3 hours.
When finally screened, the elderly and more infirm members of party were permitted to board with letter from their doctor, while a young member denied boarding flat out because of diabetes. no questions about how well controlled or anything, even though clearly the most fit person in the party.
The decision the exclude diabetics was made hours earlier but not communicated to ticket holders.
Flown in from interstate and canceled two weeks o...Read more

After checking our bags in about 10:30 we went for a walk around the rocks came back to the terminal lined up and filled out our medical forms. After lining up we were checked at the first check in gate, the gentlemen read our medical papers checked for our sea pass and id’s. said all good and sent us along.
We then went up to the gates and were checked again to be told we had to go to see someone else. Once seen we were told we couldn’t go on the cruise because my wife is a diabetic. After the shock of that we were then told it was going to ...Read more

Six nights Melbourne and Hobart cruise. 19th of Feb to 25th Feb 2020

From start to finish, what an experience! Arriving at the Sydney Cruise terminal it was very busy and there was lots of Royal Caribbean ground staff helping direct passengers to the baggage and boarding terminals.
The boarding process was very fast, no issues using passport or drivers licence. It took around 2 minutes extra this time due to the corona virus questions and information. I found this to be good practice by royal Caribbean, helping ease the tension and worries of ...Read more

The ship was allegedly refurbished in the last 6 months but I fail to see where. It is still old/tired looking, the cabin decor is straight out of 1995 and the bathroom fittings are literally falling apart and/or do not work at all. We had mold on the shower screen which to me, is just completely unacceptable from a health and safety perspective. It wasn't just our cabin either; I was watching a YouTube video of a family suite cabin tour - and it too showed mold on the shower screen, so this is obviously something that just isn't addressed o...Read more

I expected better from Royal Caribbean as the prices are much higher than other companies. The biggest problem for me was the food lacking taste nutrition and presentation was very bad, especially main dinning. Interior promenade view cabin was so noisy, music continued all night, I asked to be moved to another cabin and I was which was good. Walking down the Promenade was crowded noisy bands extremely loud and hard to do shopping with all the noise,but the shops weren't much anyway. Windjammer eating was poor quality also loud music singing wa...Read more

Prior to our cruise with Royal Caribbean in 2019 my husband posted some statistical facts on the Facebook Voyage Group page, someone was offended and the post taken down. 5 days into the cruise we were booking another cruise for 2020 and my husband was called to guest services and was very vaigley questioned about his post. Nothing else come of it, until we paid the balance of our 2020 cruise, i received a phone call from Royal Caribbean wanting to speak to my husband, he was advised that he is banned from Sailing with Royal Caribbean or Celebr...Read more