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Pleased with the Customer Service
We were booked for a cruise in Mar and we actually got on the boat- however due to COVID we actually never went to port anywhere and just spent a few days out at sea before we turned back to Sydney. The offered us either credit or refund. We got a full refund. We booked directly through Royal. I know many people are still waiting on there refund and hope they receive it shortly.
Happy with service and will travel with again once all this is over. Much better service then alot of the other travel companies Im dealing with!
24/6/2020, still waiting for my full cash refund since 18/3/2020
Today is 24/6/2020. Still waiting for my full cash refund since 18/3/2020. Bad experience with Cruiseaway & Royal Caribbean Int for my cash refund. Both companies had dozens of excuses. I want full cash refund as offered & promised by RCI in March 2020 and not 125% future credit. Pls refund ASAP. Thanks
- Royal Caribbean Voyager of the Seas
- Verified customer
Voyage the graceful Lady
From booking online to customer service RCI is brilliant. Every sailing has been perfect. The food incredible and the cabins spectacular. Onboard activities cater for everyone. Main Dining Room experience and interaction with crew is great. Shore excursions offer plenty of variety.
Review collected in partnership with Royal Caribbean Voyager of the Seas
The reviewer stated that an incentive was offered for this review
Money grabbing disgrace of a company!
Who keeps money for services not rendered?
You were given a deposit and balance of cruise payment as requested and on time for a service you did not provide and now money that does not belong to you. Stop your lies and your stalling and refund hard earned money that you have no right to keep.
Disgraceful and shameful
We are Emerald crown and anchor members, so we have been loyal to them for years. We were due to go from Fort Lauderdale to Barcelona, both aged over 70, were advised not to go as we had to fly from Australia first (26 hours on plane) have diabetes and high blood pressure. Spain and Italy had it and Spain went into lockdown before we would have arrived. Because we were sensible and cancelled, they say March 9th was when they cancelled their trips, we would have been half way across the Atlantic. No refund and no credit, after3 try’s by travel agent. Money grabbing company with no loyalty
Booked directly through RCI as a repeat customer. Covid-19 cancelled our 30th March honeymoon cruise. We were initially told 14 days refund, then 30 days refund, then 45 days for a refund, then 45 business days. We are fast approaching 45 business days and have had drinks packages refunded but no evidence of when the actual cruise will be refunded. RCI has consistently delayed and deceived us. We won’t travel with such a dishonest company again.
- Royal Caribbean Ovation of the Seas
- Verified customer
Refund for denied boarding
My family and I were denied boarding on March 12th 2020. Other passengers who went on this cruise can opt for a refund or 125% cruise credit. They will not give a refund to passengers denied and only offering 100% cruise credit. Why are these passenger not entitled to a refund?
- Royal Caribbean Ovation of the Seas
- Verified customer
On 7th March 2020, Royal Caribbean crew denied my wife to board the ship. So, my problems with RC started.
I lost almost two months in many calls and emails to take my money back. They are not serious and lied to me many times. Many deadlines were not met.
Until now I don't have my money back.
Refunds processing, here's how to handle problems
We have previously been on a number of Royal Caribbean Cruises, the most recent being on the Ovation Of The Seas. I notice that at least one post for the Ovation Of The Seas has mentioned they had a very difficult time obtaining a justifiable refund, which was approved by the company but not paid within a reasonable time.
My experience has been similar....the answer is very simple.
Do not bother with trying to repeatedly contact the company, it will always be a frustrating waste of your time...contact your bank and explain that the cruise lin...
Don't deal with this company
Yesterday (April 1) had a text message from RC wanting my final payment for cruise departing Rome June 5. Would this have been April fool day joke? Resigned to not getting my $400 deposit back
I would give Zero Stars if I could
I was on the phone with Crown & Anchor this morning. I am a Diamond Plus member with two Cruises booked on Royal Caribbean out of Rome in July, which also goes to Spain. Italy has the highest cases of death caused by the Coronavirus and Spain is getting worse everyday. I want to cancel my cruise and have the future cruise credits transferred into my name. I paid for my 20yr Daughter and my sister and do not feel it is fair, that the future cruise credits cannot go in my name. I am the one that paid and booked the cruise. You would think at this...time with the cruise industry on pause and the Coronavirus still at large, that Royal Caribbean would make exceptions during these unprecedented times. They refuse to give the future credits to me, and said it can only go to my daughter and sister. I feel that this is very unfair and I am extremely surprised that they are not doing anything above and beyond for their guest. I spent over 200 nights on their ships. My family will start looking at Disney, Princess & Virgin cruise lines if this is not resolved.
Absolute debacle boarding health screening
Health screening implemented at port prior to boarding.
Kept waiting in cold and rain for 3 hours.
When finally screened, the elderly and more infirm members of party were permitted to board with letter from their doctor, while a young member denied boarding flat out because of diabetes. no questions about how well controlled or anything, even though clearly the most fit person in the party.
The decision the exclude diabetics was made hours earlier but not communicated to ticket holders.
Flown in from interstate and canceled two weeks o...
After checking our bags in about 10:30 we went for a walk around the rocks came back to the terminal lined up and filled out our medical forms. After lining up we were checked at the first check in gate, the gentlemen read our medical papers checked for our sea pass and id’s. said all good and sent us along.
We then went up to the gates and were checked again to be told we had to go to see someone else. Once seen we were told we couldn’t go on the cruise because my wife is a diabetic. After the shock of that we were then told it was going to ...
Non existent customer service
Was on hold for over 1.5 hours on day and 3 hours the next day trying to make contact to confirm my booking. Sent countless emails too and even tried to contact on messenger. No contact or resolution for my booking.
Customer service is the worst I have ever experienced.
It's been a while since I went on this cruise ship but it was so bad it's hard to forget staff standing around instead of cleaning tables food in restaurant same as bistro, so many activities shame they are all booked out!!!!!
Overjoyed -This simply means “very happy.”
Six nights Melbourne and Hobart cruise. 19th of Feb to 25th Feb 2020
From start to finish, what an experience! Arriving at the Sydney Cruise terminal it was very busy and there was lots of Royal Caribbean ground staff helping direct passengers to the baggage and boarding terminals.
The boarding process was very fast, no issues using passport or drivers licence. It took around 2 minutes extra this time due to the corona virus questions and information. I found this to be good practice by royal Caribbean, helping ease the tension and worries of ...
Wouldn't book another cruise on Voyager of the Seas
The ship was allegedly refurbished in the last 6 months but I fail to see where. It is still old/tired looking, the cabin decor is straight out of 1995 and the bathroom fittings are literally falling apart and/or do not work at all. We had mold on the shower screen which to me, is just completely unacceptable from a health and safety perspective. It wasn't just our cabin either; I was watching a YouTube video of a family suite cabin tour - and it too showed mold on the shower screen, so this is obviously something that just isn't addressed o...r a priority for RC, irrespective of the class of cabin. We ran out of toilet paper and had to ask for more and at any given time we were provided with ONE tiny bar of soap for four people that had to be used in the sink as well as to wash ourselves with! Seriously!! Even P&O do better than this! The shower head in our bathroom was like an annoying garden hose that just squirts out water in 50 different directions ... SO annoying. These shower heads and all of the bathroom fittings are clearly original and not been replaced EVER. The food in the Windjammer cafe is okay at best. Generally bland, repetitive and visually unappealing. I liked the food in the Main Dining Room and the service was good. I feel for the staff on any cruise ship; they're paid peanuts and worked like dogs for minimal money but these guys were very upbeat and attentive, if not a little hard to understand sometimes. On our six day cruise, there were only a couple of comedians who were pretty lame. No live shows, no pizzazz that you would expect from cruise ship entertainment. The lack of shows I found very strange. RC charge premium fares and do not deliver the goods in terms of entertainment. We found a lot of the time there was not much going on and sat around pretty bored to be honest. RC need to get with the times and provide more outlets for phone charging. We had four people in our cabin, each with a phone, and every day it was a struggle for everyone to charge their phones. On Celebrity you can take a power board which eliminates this problem, but not on RC because it's a safety concern apparently. Just a warning to anyone looking at cabins to book: AVOID conjoining cabins, as the door that joins them allows a lot of noise from the next door cabin. We had to put up with a very unpleasant woman who constantly yelled and swore at all hours of the night and it was the door that was allowing the noise. We did ring guest services at one point because we just could not sleep with her screeching at 11 o' clock at night, and they were very quick to come and investigate I must say. The beds in our cabin were hard and extremely uncomfortable, but we asked for mattress toppers which fixed the problem. One of my biggest gripes on this ship was the APPALLING internet. We paid $350aud for six days/2 devices and most of the time we could not even log into the wifi, much less use it. It is absolute GARBAGE. If you're swapping between devices it's even worse and even the staff at Guest Services were confused about how to do it. We spoke to three different people and got three different answers. I get that it must be hard to provide fast internet at sea, but this service is terrible and it should be priced accordingly! I would cruise with RC again, but definitely not on this ship. I found the layout of the ship awkward and a little difficult to navigate compared to other ships I have been on. She's old and needs a face lift but the fares do not reflect this. Drinks are very expensive and it seems like it's all about the $$$ rather than customer satisfaction.
Good but not much different to P & O
Ship charges US $. No self service laundry. drinks package purchased before cruise cheaper. Food in buffet great. Shows Ok. Skating show great. Flow rider and rock climbing was good. All in all not much difference to P & O but costs more. Almost weren’t allowed to board as we didn’t have Medicare card with us for 3 yr old even though we had her passport.
No more Royal Caribbean
I expected better from Royal Caribbean as the prices are much higher than other companies. The biggest problem for me was the food lacking taste nutrition and presentation was very bad, especially main dinning. Interior promenade view cabin was so noisy, music continued all night, I asked to be moved to another cabin and I was which was good. Walking down the Promenade was crowded noisy bands extremely loud and hard to do shopping with all the noise,but the shops weren't much anyway. Windjammer eating was poor quality also loud music singing wa...shie washie songs I have no problem washing hands, but to be sung songs like we are children was embarrassing and annoying. Deck 11 full of drunks, couldn't watch outdoor movie but that happens on lots of cruises. Was very hard to find a quiet place, library was always full of people. Ship very cold.
Unfairly Banned from Sailing with Royal Caribbean
Prior to our cruise with Royal Caribbean in 2019 my husband posted some statistical facts on the Facebook Voyage Group page, someone was offended and the post taken down. 5 days into the cruise we were booking another cruise for 2020 and my husband was called to guest services and was very vaigley questioned about his post. Nothing else come of it, until we paid the balance of our 2020 cruise, i received a phone call from Royal Caribbean wanting to speak to my husband, he was advised that he is banned from Sailing with Royal Caribbean or Celebr...ity. When questioned why, they said he breached Royal Caribbean Policy we read the policy and cannot see where he would have breached it. When we asked Royal Caribbean to clarify what the breach was, we were advised the decision had come from a higher authority and they won't change their mind. We have lodged a complaint with NSW Fair Trading and upon their investigation was advised the same. I think my husband has been unfairly treated, we would like clarification why he was banned, the reason they have given us i s not a justifiable reason to be banned from Cruising with them. He has had no formal notification after our 2019 cruise advising he was banned from cruising with them. He did not cause any problems on our 2019 cruise and got along well with crew and passengers. We were in shock and in disbelief of their decision, we were looking forward to our April 2020 cruise, we have also had to cancel our hotel and tour bookings in Singapore which will not be refunded.
Questions & Answers
Going on the ovation of the seas on the 5th Jan is it best to pay for my drink package before or pay on board the ship can you tell me the cost and how do I pay for it
Leaving Sydney on 23 Nov for 12 night trip. Do I buy drinks package at $82 per day?? I do enjoy a drink!
What are the Australian prices per drink onboard? Would love some advice please.
If you buy it onboard on the first day they usually give you a buy one get 50% off it was costing us. The prices on board are all US$ so depending on the $ what it will cost you my cocktails were US$14 that was about AU$19. They are theives so your best bet if you like more than 5 drinks a day buy the package
i am on a cruise to new zealand 19/11/19 i have been told the 18% gratuities do not apply on these cruises is this correct john
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