Royal Caribbean International

Feb 23/2/22, I received an invoice with all the details relating to my cruise in 2023.

At this time, cruising out of Australia was still paused due to the pandemic.

The deal offered was excellent, Balcony Stateroom 0% obstructed view + $400 OBC for 2 people at a total cost of $2898.34.

All of the above is documented in the initial invoice.

The required deposit of $400 was then paid and the following day, 24/2/22, a further invoice was received with the total balance showing $400 less following payment of the deposit.
...

How do I ever get a response to my emails. 5 NOW AND ENDLESS PHONE CALLS.
I am trying to pay for a package and it will not take my payment, unbelievable !!!!!
Is there anyone with authority that can respond please. I have just again been on the phone for 25 minutes. If anyone with authority reads this, please make contact. More disgusting service I have never received.

We have cruised many times with Royal Caribbean in the past and I recently booked a five night cruise from Brisbane to Sydney and Eden NSW because we particularly wanted to go to Eden. Two weeks after making the booking and paying a deposit I received an email from Royal Caribbean telling me that the cruise would only be stopping in Sydney and not going on to Eden. I then asked Royal Caribbean for a refund of my deposit because they had changed the itinerary and they told me that it was a non-refundable deposit. So I asked them for a credit of ...

Tried 3 times to book with Royal Caribbean and all attempts fell through, in the end they walked away with $3.5k of my money and I was told they can't do anything about it.

Attempted Trip 1: We flew to Sydney in November 2019 to start a trip around the Pacific Islands but were denied boarding as my partner had been sick a few days earlier. We answered the health questionnaire truthfully and the doctor thought she may sill have been a risk to the other crew members so were not allowed on the cruise. We were left stranded in a city we do not cal...

TWICE ROYAL CARRIBEAN Cancelled their Sailing, but they Make it as hard as possible to get your money back. Absolutely AVOID ROYAL CARRIBEAN for your PEACE of MIND.
It’s not worth it.

My wife and I have been on 30 cruises and with RCL we are Emerald status. We liked Voyager class (137000T), Sovereign of the Seas and Radiance of the Seas (90000T).
This ship is too large. But it doesn't end there. The main dining room is unremarkable and might fit well in a 1910 ship. Buried well down. So we tried casual dining. Unremarkable except for casual eats. We did notice two areas reserved for suite passengers on an upper deck but this was not available to our grade and didn't look special at all. So every time we could, we went to a ...

These guys will quickly take your money then never give it back. Cruise canceled due to COVID lockdowns. After 2 years we have only received a fraction of the refund. Avoid at all costs. This company stinks.

I have never dealt with a company worse than Royal Caribbean. I booked my first cruise in June 2019. Due to COVID it was cancelled & I rescheduled to another cruise for March 2022. This was cancelled in Aug 2021 & I was given the option of a full refund or a credit of a higher value to be used at a later date. I opted for the refund. What a joke that was. It is now 7 months since they said they would process my refund & I have not seen anything. I sent 3 emails & received no replies. Finally I got through to someone on the phone that was god kn...

STOLE OUR MONEY

We purchased the travel insurance for a full refund and when we needed to cancel our trip we were fully aware we would lose the $175 in travel insurance, but they don't take that payment out until you pay for the cruise in full. This was not clear during the time of purchase.

So, I have to pay them over $6000 to get my deposit back minus the $175. Why would I pay them another 6 GRAND when I can't even get $400 back???

When we booked the trip we did not receive ANY receipt of purchase with information regarding our cruise. We ...

December 2021 accepted offer for a Future Cruise Credit when Royal Caribbean cancelled our cruise.
Repeated requests to Ozcruising Travel Agency in Canberra ACT for the credit certificate was ignored.
Royal Caribbean Cruises email 13 August 2021 my future cruise credit is only valid until 30 April 2022.
With family cruises booked 20-27 March 2022 and 6 -13 May 2022 meanig we have five weeks to squeeze in a third cruise with Royal Caribbean or lose our cruise credit. I like cruising but not three in nine weeks.
We will never again book a cruise with a travel agent and never ever with Royal Caribbean.

arrived in our suite. mirror was obscenely dirty like so dirty you could not see yourself. called the cleaner he said it was condensation, called the manager who looked at it and said “oh wow i’ve never seen one as dirty as this , sorry ma’am i’ll ask your cleaner to fix it”

obviously cleaner was not happy that when we went out of our room he stole my sons expensive sunglasses that he left on the bed.

what made it more obvious he did it was he passed us in the hallway later that night and said is everything ok ? have i done the wrong thing....

Rc suspended all port calls, refused refund except for a $53 credit. Threatened guests to be expelled from ship if you continue to complain about refunds.
Dishonest and unprofessional.
Don’t ever take this brand

The cruise was above my expectations. Amazing kids club where you never stress about the kids and you can never get bored there is always something to do from rock climbing to ice skating to even surfing.

Cruise 17th May to 27th. Cruise cancelled. Shore excursions paid for, paid cruise fare in full.
promised would get refund on shore excursions, and cruise credit, nothing yet, Customer service pathetic.
Avoid!

Not really trustable. We cancelled our cruise after they announced we are allowed to do so for a full refund on 23th of March because of covid. They said it takes 6-10 weeks to be refunded and they even asked us for the bank details. If you have seen our money, we have seen it too!!! No one answers what is going on! The company says they don’t know anything as we are working with the agency, the agency says the company does not give them any answer. We have been charged for a service that we never received! Not doing it again and definitely saying to everyone who wants to make the same mistake.not recommended at all.