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Royal Caribbean International

Royal Caribbean International

Ovation of the Seas, Radiance of the Seas, Voyager of the Seas, etc... (See All)
2.5 from 238 reviews · View Statistics
See the Best Cruises in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Royal Caribbean International

Reviews

  • Value for Money
    2.0 (53)
  • Transparency
    1.8 (48)
  • Trip Length9.853 days
  • Booked Through
  • Entertainment
    3.0 (32)
  • Rooms
    3.5 (33)
  • Food
    3.3 (33)
  • Staff
    3.2 (39)
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The Dark Lord
The Dark LordSydney
  • 2 reviews
  • 2 likes

Misleading or Deceptive Conduct

published
  • Incentivised Review No
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Gary
GarySouth East Queensland, QLD

Disgrace

published

How do I ever get a response to my emails. 5 NOW AND ENDLESS PHONE CALLS.
I am trying to pay for a package and it will not take my payment, unbelievable !!!!!
Is there anyone with authority that can respond please. I have just again been on the phone for 25 minutes. If anyone with authority reads this, please make contact. More disgusting service I have never received.

  • Value for Money
  • Transparency
Gary
Gary

Disgrace

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Diocles
DioclesGold coast
  • 4 reviews

Disappointing booking experience

published
  • Incentivised Review No
  • Booked Through Cruise Line
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Tristan
TristanPerth, WA

Lost Money - Heartless and Inflexible Company

published
  • Value for Money
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ybk19
ybk19Sydney, NSW
  • 4 reviews
  • 2 likes

Cancelled Sailing, No Refund, Avoid Royal Carribean

published

TWICE ROYAL CARRIBEAN Cancelled their Sailing, but they Make it as hard as possible to get your money back. Absolutely AVOID ROYAL CARRIBEAN for your PEACE of MIND.
It’s not worth it.

  • Value for Money
  • Incentivised Review No
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Wheels
WheelsSydney, NSW
  • 13 reviews
  • 7 likes

Big is not better

published
  • Transparency
  • Incentivised Review No
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Company will do anything to avoid refunds.

published

These guys will quickly take your money then never give it back. Cruise canceled due to COVID lockdowns. After 2 years we have only received a fraction of the refund. Avoid at all costs. This company stinks.

  • Value for Money
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  • Incentivised Review No
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The Worse Customer Service I’ve Experienced

published
  • Incentivised Review No
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STOLE OUR MONEY

published
  • Value for Money
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Chee Chee
Chee CheeQueensland
  • 11 reviews
  • 13 likes

Future Cruise Credits use by valid date never given by Oz cruising travel agency

published

December 2021 accepted offer for a Future Cruise Credit when Royal Caribbean cancelled our cruise.
Repeated requests to Ozcruising Travel Agency in Canberra ACT for the credit certificate was ignored.
Royal Caribbean Cruises email 13 August 2021 my future cruise credit is only valid until 30 April 2022.
With family cruises booked 20-27 March 2022 and 6 -13 May 2022 meanig we have five weeks to squeeze in a third cruise with Royal Caribbean or lose our cruise credit. I like cruising but not three in nine weeks.
We will never again book a cruise with a travel agent and never ever with Royal Caribbean.

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t t.
t t.Sydney, NSW
  • 2 reviews
  • 1 like

our items stolen by room cleaner

published
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ybk19
ybk19Sydney, NSW
  • 4 reviews
  • 2 likes

Suspended All Ports Of Call. No Refund! Unprofessional

published

Rc suspended all port calls, refused refund except for a $53 credit. Threatened guests to be expelled from ship if you continue to complain about refunds.
Dishonest and unprofessional.
Don’t ever take this brand

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Lachlan S.
Lachlan S.Greater Melbourne (Inner), VIC

Amazing unforgettable experience.

published

The cruise was above my expectations. Amazing kids club where you never stress about the kids and you can never get bored there is always something to do from rock climbing to ice skating to even surfing.

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Michael Redmond
Michael RedmondSouth East Queensland, QLD

The big runaround

published

Cruise 17th May to 27th. Cruise cancelled. Shore excursions paid for, paid cruise fare in full.
promised would get refund on shore excursions, and cruise credit, nothing yet, Customer service pathetic.
Avoid!

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Rahil
RahilSydney, NSW
  • 4 reviews
  • 2 likes

Charge for no service

published

Not really trustable. We cancelled our cruise after they announced we are allowed to do so for a full refund on 23th of March because of covid. They said it takes 6-10 weeks to be refunded and they even asked us for the bank details. If you have seen our money, we have seen it too!!! No one answers what is going on! The company says they don’t know anything as we are working with the agency, the agency says the company does not give them any answer. We have been charged for a service that we never received! Not doing it again and definitely saying to everyone who wants to make the same mistake.not recommended at all.

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Questions & Answers

Maureen R.
Maureen R.asked
Royal Caribbean International

When you have a drinks package and there is going to be a name change on the cruise can you change the name on the drinks package as well?

No answers
Bruce
Bruceasked
Royal Caribbean Ovation of the Seas

Going on the ovation of the seas on the 5th Jan is it best to pay for my drink package before or pay on board the ship can you tell me the cost and how do I pay for it

1 answer
Dissatisfied
Dissatisfied

Cost is in American Dollars mate..$15 for a can of spirits and upto $50/ bottle of substandard wine. Better to buy a drinks package but watch out for hidden costs.

Keith S.
Keith S.asked
Royal Caribbean Ovation of the Seas

Leaving Sydney on 23 Nov for 12 night trip. Do I buy drinks package at $82 per day?? I do enjoy a drink!
What are the Australian prices per drink onboard? Would love some advice please.
Thanks

3 answers
Leanne B.
Leanne B.
Keith S.
Keith S.

Thank you for your reply. When did you sail? Was it recently??

Thank you

Gino s.
Gino s.

Hi Leanne
Does it mean you buy one full-price and get the second at 50% off? Or it will be 50% off the first day?
many thanks

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