Royal Caribbean International

Everything was top notch, except being too overcrowded. Food was excellent. Entertainment was stunning. The ship was beautiful. The room was a bit too small, but it is OK we just slept there. Show details

Just returned from a 7 Nights cruise out of Brisbane to Mystery Island and Vanuatu on the Voyager of the Seas with my son. It was a drop of the hat decision but was well worth the money. Our stop at Mystery Island was cancelled due to unfavorable sea conditions and any one that had excursions planned were refunded the same day. The food was very… Read more

good, the service brilliant and thoroughly enjoyed the whole experience. I read some person complaining about the teas and coffee available at no charge in the buffet. The tea was Twinings and the coffee was Lavazza! If they weren't happy with the coffee they could buy alternatives at the bar or cafes. The customer service side both onboard and at the terminal was fantastic with more staff than required on embarkation at the and also disembarkation.

I've read a lot of the not so good reviews and am gobsmacked at their comments. Almost all of them are truly out of ignorance, lack of reading details and/or stupidity. An example of the customer service provided, my son signed up for the Internet on Board but then almost immediately realized it was too expensive, especially being in USD. He went to the Guest Services Desk and was immediately refunded. No drama.

This is my third cruise in some 20 years and it was by far the best. Must admit the cruise company and the company I bought the tickets from, Ozcruising Australia were excellent.

We went on the Greek Islands, Turkey and Cyprus cruise (round trip from Rome in September 2025). It was just friggin' amazing! Royal Caribbean International went over-and-above for our holiday. Overall, we were so impressed with the logistics of the schedule; the amenities were exceptional, our room attendant Melanie was just adorable, and the… Read more

catering was new and creative everyday. A special shout-out to the team at the Lime and Coconut Bar on Deck 14 - Joy, Ben, Frank, and dear Marley...her Mai Tai cocktails are just the best! Such a great crew all looking out for each other and willing to share their stories with us. Honestly, these guys just made our holiday. If you're thinking about cruising and uncertain which carrier, go with Royal Caribbean. It was our second time with this gang, and we just loved it. 100/100

Don't waste your money, horrible organisation to deal with and literally all about the money. Poor service and not worth the money they charge. Gosh and don't you ever have to make a change to your booking as they will hit you with more fees. Would pick another company and spend your money there - definitely not with Royal Caribbean.

I had to cancel my cruise due to medical condition 8 months prior to sailing out of Sydney RC advised that my deposit is non refundable . This was not clear when I made the booking considering RC will obviously on sell my cabin and pocket my deposit for doing absolutely nothing. Show details

My Experience With Royal Caribbean – Extremely Disappointing I booked a cruise on Anthem of the Seas departing for New Zealand on 27 January 2026. Unfortunately, the cruise was cancelled due to a technical issue. Royal Caribbean advised that I would receive a full refund. I paid over AU$12,000, but only AU$10,609.90 was refunded to my account. I… Read more

waited a week assuming the remaining balance would follow, but nothing happened.

Since then, I have contacted Royal Caribbean multiple times by phone and email to follow up on the missing AU$1,600+. Each time, I was told the refund was “fully processed” and was repeatedly asked to “check with my bank.” I contacted my bank, and they confirmed that only one refund transaction was ever received from Royal Caribbean.

When I called Royal Caribbean again, the only “solution” offered was a reference number. I asked for the matter to be escalated, but I was told there is no escalation process. When I mentioned lodging a complaint with the Ombudsman, the customer service agent told me to “go ahead if you choose to do so.”

At this point, I am frustrated and disappointed. I have no idea how to recover the missing AU$1,600+, and this has been the worst customer service experience I’ve had with any travel company. A cancelled cruise is one thing, but being left out of pocket and dismissed by customer service is completely unacceptable.

Would NOT recommend Royal Caribbean for younger kids. Pretty poorly catered towards kids under three. You have to pay by the hour for kids under three to be supervised in the Tots area, which isn't a huge issue, however the evening session doesn't commence until 7pm, which is also what time the evening show starts, basically making it impossible… Read more

for a parent with a child that age to see a show. We are happy to bring a screaming child to a show and will do so, but others won't be so happy. Intentional, poor communication between departments or just not thought of, not great either way. All we could smell in pool on deck 11 where our kids were swimming was cigarette smoke. Disgusting! Have a designated area for smokers away from families. Poor form Royal Caribbean. Kids need to be toilet trained to be in the pool which is fine, however they would rather risk a kid po*p in the pool than to wear a nappy (as a just in case). Now maybe you would say that a cruise is for all to enjoy, but this cruise has been marketed as a Wiggles cruise, so you'd think they'd cater towards that demographic. Clearly not. Plus, their website states : 'No one does kid-friendly cruises better than Royal Caribbean'. I'd hate to see what others are like then.

We booked a Royal Caribbean family cruise well in advance for March 2026. Despite planning ahead, our cruise was later cancelled due to incorrect advice provided by Royal Caribbean regarding infant age requirements. Royal Caribbean acknowledged that we were misadvised, yet took no real responsibility for the impact of that error. Communication… Read more

throughout the process was slow and inconsistent, promised call backs did not occur, and our clear preference to move to a suitable alternative sailing was dismissed unless we were willing to pay significantly more — despite the issue originating from their mistake.

Ultimately, our booking was cancelled and refunded without our notification , leaving our family without a holiday and with very limited options elsewhere due to timing.

Booking early meant nothing. Based on our experience, I would not trust Royal Caribbean when booking a family holiday.

Extremely misleading and borderline deceptive. I specifically checked whether a drinks package was available for a 3-night cruise, was led to believe it was, booked the cruise, and only after booking was told by phone that drinks packages are not available on 3-night cruises. This crucial restriction is buried deep in obscure FAQs and not made… Read more

clear at all upfront. Because it was a last-minute booking, we can’t get a refund — and everything is charged in USD on an Australian booking. Our “short break” has now become outrageously expensive just to have a few drinks. If I could give less than one star, I would.

Unlike other holiday options, cruising companies and in this case Royal Caribbean have employed very clever lawyers to write up their T & C's to the point where it is highly confusing to grasp any ability to alter a booking. The 43 point Booking Conditions is written in such a way that most people would require a PHD to work through. The sense I… Read more

get is that RC will use every fine point to make changes or moving a booking or assisting in price matching as difficult as possible. The situation used to be far simpler and more honest. Seemingly the US lawyers have had a field day in screwing up the customer for the sake of corporate greed. I do not know of any other holiday process that makes cancelling or altering so difficult. We are long term cruisers but are now second guessing trips with any cruise line as they mostly fall under just a few giant corporations. Thanks RC for making cruising confusing and annoying. Well done !

Royal Carribean Hawaii to Sydney Cruise October 2025. This company really doesn't care about their customers and in my opinion failed to show an appropriate duty of care to myself and my guest during this recent cruise. The cabin stateroom was a nightmare with the neighbouring guests acting with total disrespect and courtesy by playing loud music… Read more

on balcony,slamming doors at 4am and possibly smoking which went unproven during my recent cruise. I had planned this trip for at least two years and was not prepared for the disruption that the stateroom issue become. I took my complaint to the service department located on the ship and they tried to assist by speaking to the noisy neighbours but this only escalated the issue with the offending neighbours ramping up the noise. My stateroom experience became unbearable and after seven nights I asked to be relocated if a spare stateroom became available. Royal Carribean staff reluctantly agreed to move us to a more suitable room which had somehow become vacant after telling us their were no vacant cabins as all were booked out. The room that become available had apparently become available because of a noise issue in which the previous passengers had vacated. This new room was a complete downgrade with obstructed views and it was vacant for a reason. For the next eleven nights we were forced to endure extreme banging from the cabin above which obviously had small children who thought it was fun to jump and create an obvious tirade of noise probably unknown,to us the passengers below. This cruise had started bad and never got any better with our stateroom experience very very poor as we found it hard to relax. I never bothered complaining again and just accepted this was not the cruise for us. I have cruised multiple times before with other cruise lines and never had any issues with anything,this was first time with Royal Carribean. I expected more from Royal Carribean in dealing with my issue but left extremely disappointed with the lack of care, compassion and understanding relating to my issue. I will never cruise again with Royal Carribean due to this experience and will encourage anyone willing to listen to avoid this company when booking cruise holidays. The whole holiday experience which was a bucket list cruise was a nightmare and I believe Royal Carribean could have handled it better. Only positive was the service from all the waiters,attendants and other on board staff who we found professional and extremely willing to assist with anything, thank you!

⭐ If I could give zero stars, I would. I booked this cruise 10 months ago, expecting to receive proper reminders for the final payment. The first email in October went straight to my spam folder, and the second one, which I finally received on 3 November, had a confusing title — “Notice of Balance Due for Reservation ID: 8728922 LEE AN 17 JAN… Read more

2026.” There was no clear warning that my booking would be cancelled if payment wasn’t made immediately.

Then, without any notice or final reminder, they cancelled my trip the very next day (4 November) and kept my $200 deposit. My family and I were extremely disappointed after planning this holiday for months.

When I called the resolution team, they were rude and unhelpful, and one staff member even hung up on me, saying there was nothing they could do.

This feels like a tactic to keep people’s deposits through vague and misleading reminder emails. A simple “Final notice – booking will be cancelled in 24 hours” message could have prevented this.

Very disappointing experience — I’ll never book with them again.

Booked a cruise through the advertising that appeared on my phone anyway, didn't realise, but it was in the US after see my bank account and they refuse to cancel and refund me my money so I can book with the Australian website, it will cost me alot more going through the us, and they will keep my deposit Show details

They made major changes to my itiniary and removed my destination, then refused to refund in breach of Australian Consumer Law. They kept all my money and I didn’t go on the cruise because they removed my destination that I was sailing for they refused to refund and I made a complaint to the Australian ACCC. Have Airlines or Cruises Cancelled… Read more

Your Trip or Changed Your Itiniary and Kept Your Money? You’re Not Alone—Join the Fight

Have you lost money after a flight or cruise was cancelled or changed? Under Australian Consumer Law, airlines and cruise companies must provide a refund—but many are refusing. I’ve started a petition to demand that the government enforce refund laws and stop these companies from keeping your money illegally. If you’ve been affected, please sign the petition and share your experience in the comments to help hold the industry accountable, also please leave your experience in the comments if you are a victim of this illegal behavior: https://chng.it/M272zBzfCp

DO NOT BOOK with this group! They changed the sailing destinations 6 weeks out apparently because the location had been affected by recent storms, yet other ships from other lines were still travelling to said locations. Liars!!! Forced us to travel during cyclone Alfred in conditions so bad that evening shows were cancelled and guests were… Read more

retired to rooms for long periods due to extreme seasickness and our whole family at intentional risk for their profit. Customer service staff lied to us on many occasions and deprived us of opportunities to get home at while in port while their ‘kids club’ staff informed our kids that home port have been damaged by the storm and we staying at sea! Room attendants also knew about extended journey, and told us, but this was denied again and again at customer service! LIARS! This group lacks integrity and empathy changing destination and putting us and all the guests on board at risk. Read terms and conditions before you book and book with Carnival!!! They offer Far superior customer service and focus!! Overpriced by comparison and can not in good conscience recommend to ANYONE!

Double dipping! Everything is in US dollars and charged onboard expenditure with a hold on my account, then the amount is charge again in full and hold takes a week to refund. Absolute rort. Show details

We went on cruise depart from Shanghai on 02/Nov/2024. We were stranded in Tokyo for 2 days due to issue with engine. We had to reschedule the flight out of Shanghai on the way back. We have to pay for this rescheduled flight. Royal Caribbean refused to pay for the reschedule flight. They told us they will pay compensation $400 US per person on… Read more

international flight changed. I booked through a travel agent, they've done their end as I requested to re-book a flight back home. I really wanted to fly out on 11/11 instead of 12/11 but on 11/11 Vietnam Airlines flight tickets were far to expensive which is why I decided to use money out of pocket to fund the accommodation for the night. We also lost money Cambodia tour started from Ho Chi Minh City. Royal Carribean requested our PDF booking flight so many times which I had done so. I am very disappointed with this situation, it's not about money, it's about the principle. They have to pay back money for us but they didn't. It's been 4 months already. Our family members used Royal Caribbean so many times and really disappointed when we are treated this way. We have also travelled with other company like MSC, Princess, Holland America... and none of these company treated us like what Royal Carribean.