Royal Caribbean Anthem of the Seas

Don't waste your money, horrible organisation to deal with and literally all about the money. Poor service and not worth the money they charge. Gosh and don't you ever have to make a change to your booking as they will hit you with more fees. Would pick another company and spend your money there - definitely not with Royal Caribbean.

I had to cancel my cruise due to medical condition 8 months prior to sailing out of Sydney RC advised that my deposit is non refundable . This was not clear when I made the booking considering RC will obviously on sell my cabin and pocket my deposit for doing absolutely nothing. Show details

My Experience With Royal Caribbean – Extremely Disappointing I booked a cruise on Anthem of the Seas departing for New Zealand on 27 January 2026. Unfortunately, the cruise was cancelled due to a technical issue. Royal Caribbean advised that I would receive a full refund. I paid over AU$12,000, but only AU$10,609.90 was refunded to my account. I… Read more

waited a week assuming the remaining balance would follow, but nothing happened.

Since then, I have contacted Royal Caribbean multiple times by phone and email to follow up on the missing AU$1,600+. Each time, I was told the refund was “fully processed” and was repeatedly asked to “check with my bank.” I contacted my bank, and they confirmed that only one refund transaction was ever received from Royal Caribbean.

When I called Royal Caribbean again, the only “solution” offered was a reference number. I asked for the matter to be escalated, but I was told there is no escalation process. When I mentioned lodging a complaint with the Ombudsman, the customer service agent told me to “go ahead if you choose to do so.”

At this point, I am frustrated and disappointed. I have no idea how to recover the missing AU$1,600+, and this has been the worst customer service experience I’ve had with any travel company. A cancelled cruise is one thing, but being left out of pocket and dismissed by customer service is completely unacceptable.

Cruise to NZ from Sydney on 27 Jan 2026 was cancelled due to technical issue. We have paid over $6000 and Royal Caribbean refunded only $4444 and giving the run around when we call. Many emails and phone calls made with no refund. You can never trust RC

We booked a Royal Caribbean family cruise well in advance for March 2026. Despite planning ahead, our cruise was later cancelled due to incorrect advice provided by Royal Caribbean regarding infant age requirements. Royal Caribbean acknowledged that we were misadvised, yet took no real responsibility for the impact of that error. Communication… Read more

throughout the process was slow and inconsistent, promised call backs did not occur, and our clear preference to move to a suitable alternative sailing was dismissed unless we were willing to pay significantly more — despite the issue originating from their mistake.

Ultimately, our booking was cancelled and refunded without our notification , leaving our family without a holiday and with very limited options elsewhere due to timing.

Booking early meant nothing. Based on our experience, I would not trust Royal Caribbean when booking a family holiday.

Royal Carribean Hawaii to Sydney Cruise October 2025. This company really doesn't care about their customers and in my opinion failed to show an appropriate duty of care to myself and my guest during this recent cruise. The cabin stateroom was a nightmare with the neighbouring guests acting with total disrespect and courtesy by playing loud music… Read more

on balcony,slamming doors at 4am and possibly smoking which went unproven during my recent cruise. I had planned this trip for at least two years and was not prepared for the disruption that the stateroom issue become. I took my complaint to the service department located on the ship and they tried to assist by speaking to the noisy neighbours but this only escalated the issue with the offending neighbours ramping up the noise. My stateroom experience became unbearable and after seven nights I asked to be relocated if a spare stateroom became available. Royal Carribean staff reluctantly agreed to move us to a more suitable room which had somehow become vacant after telling us their were no vacant cabins as all were booked out. The room that become available had apparently become available because of a noise issue in which the previous passengers had vacated. This new room was a complete downgrade with obstructed views and it was vacant for a reason. For the next eleven nights we were forced to endure extreme banging from the cabin above which obviously had small children who thought it was fun to jump and create an obvious tirade of noise probably unknown,to us the passengers below. This cruise had started bad and never got any better with our stateroom experience very very poor as we found it hard to relax. I never bothered complaining again and just accepted this was not the cruise for us. I have cruised multiple times before with other cruise lines and never had any issues with anything,this was first time with Royal Carribean. I expected more from Royal Carribean in dealing with my issue but left extremely disappointed with the lack of care, compassion and understanding relating to my issue. I will never cruise again with Royal Carribean due to this experience and will encourage anyone willing to listen to avoid this company when booking cruise holidays. The whole holiday experience which was a bucket list cruise was a nightmare and I believe Royal Carribean could have handled it better. Only positive was the service from all the waiters,attendants and other on board staff who we found professional and extremely willing to assist with anything, thank you!

⭐ If I could give zero stars, I would. I booked this cruise 10 months ago, expecting to receive proper reminders for the final payment. The first email in October went straight to my spam folder, and the second one, which I finally received on 3 November, had a confusing title — “Notice of Balance Due for Reservation ID: 8728922 LEE AN 17 JAN… Read more

2026.” There was no clear warning that my booking would be cancelled if payment wasn’t made immediately.

Then, without any notice or final reminder, they cancelled my trip the very next day (4 November) and kept my $200 deposit. My family and I were extremely disappointed after planning this holiday for months.

When I called the resolution team, they were rude and unhelpful, and one staff member even hung up on me, saying there was nothing they could do.

This feels like a tactic to keep people’s deposits through vague and misleading reminder emails. A simple “Final notice – booking will be cancelled in 24 hours” message could have prevented this.

Very disappointing experience — I’ll never book with them again.

Booked a Trip in January 15th for a cruise on anthem of seas on the 6th of Feb 2026. Got great news on Feb 20th of 2025 that my wife was preganant. Looked up the policy for children / infanats saying they can not travel under 6 months. Called company to ask for refund. No refund no credit. ???? how is this possible. we did not plan this. Its unforseen cicumstances. will never book with this pack of criminals ever again. Show details

Refund what refund – We were booked on this cruise for 3 back to back cruises........they cancelled the first 2 cruises and offered a $400 refund per person per cruise for the inconvenience................ie is a total of $1600 American dollars they owe me and to date they have not given any money back........my travel agent has submitted the forms 3 times and still… Read more

nothing........I have written emails several times and still they deny they even offered this deal at the time................they just want me to forget it and do nothing I dont know what else to do...................NOT GOOD ENOUGH ROYAL CARIBBEAN............

Very Bad Customer compensation – So pissed off with Royal Caribbean, we are booked on a cruise called Discover the Canaries, supposed to be a 12 day cruise from Southampton to Portugal Canary Islands Portugal again and Spain, they have reduced it to a 8 day cruise because the next cruise can’t sail through the Suez Canal due to apparent risk of conflict, so they have cut our… Read more

cruise short, we are four passengers who have booked a suite at considerable cost and while they are willing to reimburse 33% of the fare their offer for compensation on a once in a life time cruise is $75US each, no future cruise credit or anything, that’s it after 5 cruises with Royal Caribbean related cruise ships, this is a pathetic offer considering the planning and exhaustive organising that has been done, this offer is garbage considering the issue does not concern our cruise, I for one will never consider another cruise with this group of ships, if this is how you get treated after 5 cruises, keeping in mind it’s called Discover the Canaries and we are not going there. So disgusted with their pathetic compensation offer.