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Royal Caribbean Ovation of the Seas

Royal Caribbean Ovation of the Seas

2.5 from 58 reviews

See the Best Cruises in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(9)
(9)
(7)
(10)
(23)
  • Trip Length12.571 days
  • Entertainment
    3.4 (8)
  • Rooms
    4.4 (9)
  • Food
    3.9 (9)
  • Staff
    3.4 (10)
  • Booked Through:
    • Cruise Line (8)
    • Third Party (4)
  • Transparency
    2.0 (9)
  • Value for Money
    2.2 (10)


Julie Jackson

Julie JacksonTownsville

  • 2 reviews

Cruise itinery not completed

published

This was our 1st cruise. What an awesome cruise. There is nothing we could reports as a bad experience. The food was delicious. The bed very firm but comfy, the staff all amazing and helpful and the entertainment fantastic.
However, due to the unfortunate incident on White Island the captain didn't complete the itinerary onto Dunedin and Milford sounds. Which was disappointing for the 4000 + passengers who were looking forward to this. $350 credit was not a sufficient reimbursement.

Value for Money
Transparency
Trip Length12 days
Travelling Party Adults
Booked Through: Cruise Line
Cruise Experience
Entertainment
Rooms
Food
Staff
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Ben W.

Ben W.

  • 3 reviews

Loyal to Royal but not all is sunshine and lollipops

published
Value for Money
Transparency
Trip Length20 days
Travelling Party Adults
Booked Through: Cruise Line
Cruise Experience
Rooms
Food
Staff
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Sophie

Sophie

  • 4 reviews

Exceptional cruise but issues with refunds

published
Value for Money
Transparency
Travelling Party Children
Booked Through: Third Party
Cruise Experience
Entertainment
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Food
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Dissatisfied

DissatisfiedCentral Queensland, QLD

Dissatisfied

published

A 12 day cruise of a lifetime (was a waste of money) We did not go to Duneden or cruise fiords. Volcano eruption, sad as it is, destroyed the cruise for the survivors. The information given and reasons why were subpar. Customer service personnel wouldn't give us wifi to contact family. Refunds for an incomplete cruise are a no go. Everything is geared for Americans. No Australian TV, no cricket, bad coffee, lackluster service, rude customer service, touting for services and tips. No counselling offered, the list goes on and on.

Value for Money
Transparency
Trip Length12 days
Travelling Party Seniors
Booked Through: Third Party
Cruise Experience
Entertainment
Rooms
Food
Staff
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1 comment
Dissatisfied
Dissatisfied

Plus...Entertainment was on too late at night, Never again will we cruise on or with this cruise line.


eep84

eep84South East Queensland, QLD

  • 9 reviews

So Many Negative Experiences

published
Value for Money
Transparency
Trip Length13 days
Travelling Party Adults and Babies
Booked Through: Cruise Line
Cruise Experience
Entertainment
Rooms
Food
Staff
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Leanne B.

Leanne B.Central West, NSW

Definitely not a Family ship nor a Friendly ship

published
Value for Money
Transparency
Trip Length9 days
Travelling Party Adults, Children, Seniors and Teens
Booked Through: Cruise Line
Cruise Experience
Entertainment
Rooms
Food
Staff
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John

JohnSydney, NSW

Sent query to their site, never heard from them … frustrating customer service attitude ...

published

Sent query to their site, never heard from them … frustrating customer service attitude …

you can do any bookings at their site, not to mention frequently down website, could have flown to the moon by those time spent ….

Value for Money
Transparency
Travelling Party Seniors
Booked Through: Third Party
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Jacqui

JacquiSouth East Queensland, QLD

Not worth all the hype

published
Value for Money
Transparency
Travelling Party Adults
Booked Through: Third Party
Cruise Experience
Entertainment
Rooms
Food
Staff
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Shaz

ShazSydney, NSW

  • 7 reviews

Don’t be fooled by their early bird sales!!!

published
Booked Through: Cruise Line

Great ferry trip from hawaai to vancover

published

We were supposed to have four stops in hawaai and two in canada on a eleven day trip We had one stop in maui and one in Vancouver not what we expected. apparently they did not have clearance for the ship to sail in Hawaiian waters so two days lost and only able to navigate lion gate bridge in. Thirty five minute slot so all ports curtailed to accommodate. If you want to fly 9700 miles to catch a five star ferry this is the cruise fir you. But disregard the brochure it is all lies. But all due to operational considerations. Good job royal carribean. Never again will i waste my money after twenty cruises with them time to move on

Value for Money
Transparency
Trip Length13 days
Travelling Party Adults
Booked Through: Cruise Line
Cruise Experience
Entertainment
Rooms
Food
Staff
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Cruising Soro

Cruising SoroQueensland

Big Ship, Lots Of People, But We Always Found Space

published
Value for Money
Trip Length9 days
Travelling Party Adults
Booked Through: Cruise Line
Cruise Experience
Entertainment
Rooms
Food
Staff
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Vince

VinceGreater Melbourne (Metropolitan), VIC

Major change in Itinerary on 16 day cruise with minimal compensation by Royal Caribbean.

published
Travelling Party Adults
Booked Through: Cruise Line
Cruise Experience
Staff

mal

malBrisbane

worst cruise we have been on after 28

published

show bookings mucked up. alcohol package mucked up would not help with ,had to pay full price in us dollars.bad food .too many people not enough public space. staff poorly trained.customer services manager unhelpfull.


Cottonmuff

Cottonmuff

  • 3 reviews
  • 2 likes

Enjoyed the NZ cruise, kids club was disappointing

published

Do not go !!

published

This ship is a total rip off. Food disgusting Coorperate greed at its finest . Never again will I ever book a RC cruise You pay too much standard is poor too many people not enough staff !! Check reviews before booking you will waste your money ! Not happy !

10 Days of My Life Lost

published

Todd

ToddCundletown

  • 5 reviews

What a waste

published

Stu H

Stu HSydney

  • 10 reviews
  • 9 likes

NZ Cruise for Xmas/New Year (2018/19) was great

published

Israel

IsraelCairns

  • 4 reviews

Less than perfect experience!

published

Jess

Jess

  • 4 reviews
  • 4 likes
  • Verified customer

Rude, Lies, Poor Customer Service - Do not book

published

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Questions & Answers

Bruce

Bruceasked

Going on the ovation of the seas on the 5th Jan is it best to pay for my drink package before or pay on board the ship can you tell me the cost and how do I pay for it

1 answer
Dissatisfied
Dissatisfied

Cost is in American Dollars mate..$15 for a can of spirits and upto $50/ bottle of substandard wine. Better to buy a drinks package but watch out for hidden costs.


Keith S.

Keith S.asked

Leaving Sydney on 23 Nov for 12 night trip. Do I buy drinks package at $82 per day?? I do enjoy a drink!
What are the Australian prices per drink onboard? Would love some advice please.
Thanks

3 answers
Leanne B.
Leanne B.

If you buy it onboard on the first day they usually give you a buy one get 50% off it was costing us. The prices on board are all US$ so depending on the $ what it will cost you my cocktails were US$14 that was about AU$19. They are theives so your best bet if you like more than 5 drinks a day buy the package

Keith S.
Keith S.

Thank you for your reply. When did you sail? Was it recently??

Thank you

Gino s.
Gino s.

Hi Leanne
Does it mean you buy one full-price and get the second at 50% off? Or it will be 50% off the first day?
many thanks


John

Johnasked

I sent an email to them a week ago about our dining reservation, still did not hear from them. Not impressed. Bought a 3-meal plan but cannot do reservation and Neither for My Time dining. I think it is rediculous. Try to ring but getting nowhere. Bad, bad customet service.

1 answer
Dissatisfied
Dissatisfied

Real bad customer service mate. We did the eruption cruise. Buy a 3 meal plan when you get on board..dont pay more than US $109, anything else is a rip off.


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