Royal Caribbean Quantum of the Seas

DO NOT BOOK with this group! They changed the sailing destinations 6 weeks out apparently because the location had been affected by recent storms, yet other ships from other lines were still travelling to said locations. Liars!!! Forced us to travel during cyclone Alfred in conditions so bad that evening shows were cancelled and guests were… Read more

retired to rooms for long periods due to extreme seasickness and our whole family at intentional risk for their profit. Customer service staff lied to us on many occasions and deprived us of opportunities to get home at while in port while their ‘kids club’ staff informed our kids that home port have been damaged by the storm and we staying at sea! Room attendants also knew about extended journey, and told us, but this was denied again and again at customer service! LIARS! This group lacks integrity and empathy changing destination and putting us and all the guests on board at risk. Read terms and conditions before you book and book with Carnival!!! They offer Far superior customer service and focus!! Overpriced by comparison and can not in good conscience recommend to ANYONE!

The Loud music no peace cruise – Noise! You cannot get away for some peace. They play music ALL the time loud.The library too small and used by computer people. The only quiet place is cabin. I have been on 5 RC cruises and this was so disappointing. No talks, trivia and you can’t understand the presenter poor English..there is an adults only area but kids come in with parents… Read more

and they are not challenged. Ship was clean and staff friendly. But if you want a party boat this is it. If you want a simple sunny cruise to Noumea as I did then forget it. Cruise ex Brisbane 24 Jan 2025

Best experience ever! – Our cruise was amazing! We were treated with genuine love and care! All the staff go above and beyond! From cutting up our kids meat at dinner, to tidying our room multiple times a day, entertaining us during meal service wether that be origami dancing singing jokes and riddles, nothing was too much and it’s so daunting going out to eat at times… Read more

with 3 young kids but we felt so welcome! We were so sad to leave and already looking to book another! Main dining room 3 course meal was 10/10 every time!

Amazing Ship. Large Cabins. Great entertainment. Food OK – Quantum is truly a floating entertainer ship. It is not just a cruise ship but a whole world of leisure. We cruises for 18 days from Brisbane to Hawaii via Tahiti in April this year. We were welcomed on the ship. Balcony cabin was amazingly large. Bathroom very spacious. Lots of having space. There were three of us and at no time was it cramped.… Read more

Great large tv. Room clean is one a day but we found you can soak to the steward in the morning and tell him what time each day you want it so he is very flexible. The ship has an outdoor pool and an indoor pool. We often went swimming after a show in the evening in the indoor pool. Shows were great with amazing Australian and American performers. We had an Australian cruise director who was amazingly good. He adjusted what was on the daily plan based on what people liked so events were always well attended. We loved being around the pool with live music from the band. Lots of drinks available. Great range of shops. The ship had two show lounges so at times we would go to one Sm show then go to the other end of the ship for a different event. We had silent discos, 70s night, strictly ballroom, 80s night. We stayed up so late with all the entertainment that we often got up at 11. We did dodgem cards, archery, roller skating, laser tag, sky diving, rock wall climbing, flow rider, ping pong. Air hockey, north star, water sports. Dine people complain about the food but you just have to know what to order. We had freshly made omelettes with smoked salmon for breakfast and a star bucks coffee. We had freshly made pasta sauce with my cover of ingredients for lunch. We enjoyed dining in the main dining room once again you need to request slight variations which they accommodate. We had many days at sea and loved it all. The ship is only 4 years old and its the best cruise ship I have ever left Australia on. Well done Royal Carribean.

Quantum Of The Seas Review – Food excellent. Dining experiences excellent. Entertainment excellent. Cleanliness excellent. However if you are looking for a quiet relaxing cruise, this isn't it. Very noisy and crowded with kids running around everywhere and loud music playing constantly. We booked a large balcony room with sofa area and full sized bathroom. We got a… Read more

tiny bathroom, no sofa area and an obstructed view balcony. We we questioned this they could give us no explanation except that you will not necessarily get the room you book. It's pot luck. The room was very disappointing and staff attitude towards our complaint was poor. This was my first cruise and I was a little disappointed. It was like being in an over crowded shopping mall on the water.

Exchange Rate .52 - Not fair – The Staff were terrific and the food was very good but queing for breakfast was a pain. No Cricket - we were on the ship on boxing day - plenty of NFL - who cares about NFL. Our biggest gripe was the exchange rate. Everything was charged at a rate of 52 cents in the dollar. So when you buy a $7 US beer, it actually costs you about $14. We stopped… Read more

drinking. They also would not use our Qantas Mastercard which we recently used in London and Sweden but not accepted by RC. So we had to keep going to Guest Services and que up for 1-2 hours to sort that out. At the same time there were plenty of waiters serving over-prices drinks at the many bars on the ship. Guest Service basically did not exist. Our Advice is to take say $1000 US and wait for 1-2 hours at Guest service and put it onto your Account. Check your Bill as we detected one overcharge and so off to a 1-2 hour wait at Guest Services to sort it out. We Cruise a lot with 3 more booked for this year but we will never cruise with RC again. BE WARNED

Average – Went on the cruise to mystery island and noumea from Brisbane. Don’t do it . Both stops were less than average . The ships coffee was terrible even at Starbucks children running around the ship at all hours not enough quality entertainment during the day pools overcrowded . Everyone seemed to be stressing about getting some more food or trying to… Read more

get to a night show that was always over full and you had to arrive 40 min early to get a seat to the only show on . Get rid of the cheap watches and jewellery on sale and the art auctions ?? . Ship needs different shops to possibly purchase reasonably priced goods ie ice creams chocolates and so on I saw in the port shop a small pack of m and m for $32 au on a positive note the food in the restaurants was good and the food in the buffet was ok if you could find a seat .this was my first cruise and my last !!!!

Do not purchase from the Fine Jewellery Shop – I purchased a very expensive ring from the Fine Jewellery Shop on our cruise in early January. Unfortunately, two of the stones in the ring came loose and fell out of the ring. I contacted Starboard Customer Service regarding repair and was advised that I would have to send the ring to Miami (I live and purchased the ring in Australia) and it… Read more

would take approximately 16 weeks to be repaired. I advised that the ring was faulty and I requested a full refund. Starboard promised a refund and I was quite happy with this, however I was to provide documentation regarding the purchase of the ring. I advised that I was not provided the documentation required for a refund and was told to request it, which I did. Suffice it to say that I contacted Starboard Customer Service in January, they have the ring I purchased and have I not received a refund promised as of 14.06.2024 and my emails are now going unanswered. I would strongly advise that you not purchase from any jewellery store onboard.

Impossible company to deal with – Beware their loyalty programs. They have completely lost a cruise. You call their helpline they tell you to email. You email and they promise to sort it out within days then you get nothing but silence. Impossible to deal with. I’ll be choosing another cruise line from here on in Show details

Covid onboard – We have cruised with all cruise companies from Australia, P&O, Carnival and Princess. We did an amazing cruise out of Singapore on a maiden cruise with Royal Caribbean and so thought booking with them would be a great choice. The shows were limited and repeated. The menu in the dining room was repetitive with one or two items only changed each… Read more

night. We ate breakfast in our room and were very happy with this room service meaning we did not have to compete with the crowds in Windjammer. Finding a table was near impossible. The number of unattended children was alarming. Groups of five or more running around late at night, playing in the lifts, running up and down the stairs and dining in Windjammer without parents was alarming. The pool area was loud and full of screaming children. We tried the adult only area and no way was I going to get in a small pool or spa with standing room only due to so many people in at once. The pools were small and spas even smaller. So much alcohol, drinking started at breakfast and continued all day. Five days out of seven were onboard days so all everyone seemed to do was sit in the bars and drink. The shopping was dismal. On other cruise lines there was the ability to go to a general store on board and buy a paperback book, a packet of sweets, a bottle of shampoo anything you might need but no, there was a very small corner at the back of a very limited duty free liquor store which would have been the very last place you would look for a bandaid. The room was as expected, one clean a day as opposed to two on other cruise lines but we had no problem with the room attendant. We had two stops one in Noumea where it rained all day. This was day 5 of a seven day cruise. The next morning we woke with head colds or so we thought. On arriving home and feeling very ill two days later we had positive Covid tests. There was very limited mention of Covid on this cruise. It seemed apart from “washy washy” attendant at Windjammer there was nothing. Covid is a possibility anywhere in the world in every day life but it seemed that to not have a negative test a requirement before boarding as with other cruise lines was a head in the sand by Royal Carribean. We are at day 5 of testing positive to Covid and day 7 of symptoms to be ill on day 5 of a cruise seems to an indication that a passenger or crew member was carrying this infection when the cruise left port. I have no hesitation in saying cruising is still a great risk of contracting this disease as opposed to living in the outside world in fresh air. Holiday elsewhere it is safer.

Worst experience – I had paid in full and still kept receiving payment reminders with threatening wording in it - that if I dont pay in full my booking will be cancelled. I had to call, email and message but it was not sorted out. It was technical issue at their end. I was told to ignore the emails. But it was scary, as the wording was very specific and could have… Read more

ruined our holiday plans. Any time I called, had to wait in queue for prolonged period. My royalup bids were getting cancelled automatically and received emails stating that I had made a change to my booing. Again another technical issue at thier end.

Disgusting – You claim to have about 65 chef's on board, that is an insult to all chef's, the food looked like slops, and had no real taste, the juices that was provided was watered down rubbish, coke machines not working, toilets out of order for day's, what a joke this cruise was, you changed the destination without much notice, how can any body book a… Read more

cruise and pay good money for it in advance and not be guaranteed to get what they paid for, I would never recommend a cruise to anyone, you take there money and don't give them what they paid for, your just as bad as the scammers out there !!!

DONT BOOK WITH THIS CRUISE LINE!! – if i could rate minus 10 i would! They changed our itinerary from vanuatu to go to cairns and airlie beach. Definitely no where near equal to the original trip. They aren't going to compensate at all. Save your money and book with carnival or a different cruise line. This company is a scam. They are in debt 20billion and probably just using us to pay off their debt. DOGS Show details

a complete rip off – they have charged my credit card an extra $3000 plus dollars 2 days after i paid my FINAL bill the food was dreadfull the on board charges were outrageous $250 US for acupuncture) value for money was 1/10

Terrible service – We had planned our trip out meticulously. Since we booked it so early the full payment was due 8 months later. We thought it was going to be auto debited but it was not. We were sent no reminder emails and had a call but were on another call so asked them to call back, they did not. We assumed all was good but realised it was not paid for. We… Read more

called to query and were told it was cancelled and bad luck, nothing to do. Asked to speak to a supervisor and waited over an hour and could not wait any longer, tried to call many times and eventually got through to be told it was completely booked out so bad luck again. We were quite upset and tried to organise another cruse and move our flights only to be told they would not transfer the deposit even though the boat was full and the rooms were now booked and paid for by someone else. We will not use Royal Caribbean. Terrible service

Last minute change of itinerary due to mis-calculation of weather change - December 6 2023 – Just read Colleen's review for this cruise, I agreed 100%. On December 5th Royal Carribbean RCL notified us by email that the ship sailing tomorrow to Sydney due to emerging Cyclone from Solomon surely going to impact the arrival dates of Airlie Beach on Friday December 8th and Cairns on Saturday December 9th. In reality the cyclone arrived Cairns… Read more

on Tuesday December 12th. How can RCL got things so wrong??? There is a 4 days difference of mis-calculation, totally ruined all the guest expectations. RCL should have reviewed most guests are from NSW and nearby states. Sending the guests back to Sydney for them to go home having a quick nap - HA HA HA! No compensation and no apology at all. Pathetic RCL.

Unhelpful Customer Service – I paid for a 12 can package of San Benedetto water $29.72 AUD. I didn’t receive the water at all, it was not in my cabin waiting as stated. The cabin stewart couldn’t help me, line up on the ship for customer service was hugh. I rang customer services once home, thinking all would be good and they would sort this with me. After ringing multiple… Read more

times, and then waiting for over a week while they checked with the ship, I was told they would not Honour my refund. Not happy with this service at all! Keeping my money when I did not receive the water! They have lost me as a future customer, not a large amount of money to lose, but it’s their unhelpful attitude that has completely bewildered me.

Very bad customer service – I spent three hours for two days arranging a booking with the Royal Caribbean. Finalised the booking and paid the fee and sent a copy of the remittance advice as per instructions from the customer service representative. To my surprise, I received an email two days later, the Royal Caribbean cancelling my booking. I sent 5 emails, to which I did… Read more

not receive a response to not one email. After waiting another two hours to speak to a customer service representative, the reason I was provided was that the payment was not made, despite the remittance advice being sent and the money being deducted that same day from my bank account. The customer service representative did not offer any compassion, take responsibility or offer any other suggestion to rebook this cruise. I was only told to provide my bank details and I will receive the refund in 30 days. I told the customer service that this was not acceptable as I was not at fault and if I cancelled, I would not have received my deposit back. I requested to speak to the supervisor, who informed me that I would receive my refund in 7 business days. Imagine to my surprise, that the customer service representative said no 3 bedroom rooms were available, yet on the Black Friday Sale- surprise surprise- 3 bedroom rooms were available. Unfortunately, as I did not have my refund, I could not book the rooms. Today, is the 7th business day and I still have not received my refund. Again, I contact the Royal Caribbean, only to be told, that the refund was transferred and there is an issue with my bank. I spoke to my bank who confirmed no payment has been received and I sent an email again with a copy of my bank statement showing no refund has been received. As I did not receive yet another response- which is no surprise, I called the Royal Caribbean again to which I am now told by a different representative that I have to wait until 8 December to receive my refund. Absolutely shocking customer service by an international company, who is probably gaining interest from my money. If the customer cancels, the refund is automatically lost and credited to Royal Caribbean but if the Royal Caribbean cancels the customer has to wait.

No answers and family traveling apart – I am currently pregnant with three young children. Our family has been assigned different rooms at different levels. How can that be? Contacted them a million time without any answer. I am terribly anxious. We are cancelling as no one answers or the phones or emails. Our family isn't even on the same deck. What sort of holiday is that?. Show details

Don't trust them – Had courtesy hold until the 12th of Nov at 3pm EST. When I went to pay that morning at 9.30am EST wasn't able to. Called the number and waited for 35min where I was told they had cancelled the booking. Operator didn't know why and tried booking me on the same size room with larger balcony and tried charging me $500. more. When I question him the phone went dead. First time booking a cruise and Royal Caribbean have missed this up. Show details

Terrible customer service so we didn’t book – Reserved an accessibility room as my mum uses a wheelchair, told us they would send paperwork as my mums disability has to get “approved” by them. Didn’t email the forms and cancelled us because we hadn’t paid deposit but didn’t pay it yet as we received nothing from them or an “approval” for the disabled room. Called back and got an incredibly… Read more

rude guy called Cesar who blamed me for his colleagues screw up. And said to look on the app for it. How was I meant to pay deposit that day when it takes 24 hours to “approve” my mothers disability. Then when I tried to start the booking all over again they jacked up the price! If anything we should’ve received a discount for their incompetence so we will be booking a cruise and taking our money elsewhere as getting info from them is like pulling teeth. We dodged a bullet here. If you have special needs or any kind of help with anything avoid like the plague. Discrimination against disabled and elderly et it’s finest!