Royal Caribbean Voyager of the Seas

Would NOT recommend Royal Caribbean for younger kids. Pretty poorly catered towards kids under three. You have to pay by the hour for kids under three to be supervised in the Tots area, which isn't a huge issue, however the evening session doesn't commence until 7pm, which is also what time the evening show starts, basically making it impossible… Read more

for a parent with a child that age to see a show. We are happy to bring a screaming child to a show and will do so, but others won't be so happy. Intentional, poor communication between departments or just not thought of, not great either way. All we could smell in pool on deck 11 where our kids were swimming was cigarette smoke. Disgusting! Have a designated area for smokers away from families. Poor form Royal Caribbean. Kids need to be toilet trained to be in the pool which is fine, however they would rather risk a kid po*p in the pool than to wear a nappy (as a just in case). Now maybe you would say that a cruise is for all to enjoy, but this cruise has been marketed as a Wiggles cruise, so you'd think they'd cater towards that demographic. Clearly not. Plus, their website states : 'No one does kid-friendly cruises better than Royal Caribbean'. I'd hate to see what others are like then.

Amazing unforgettable experience – The cruise was above my expectations. Amazing kids club where you never stress about the kids and you can never get bored there is always something to do from rock climbing to ice skating to even surfing. Show details

Voyage the graceful Lady – From booking online to customer service RCI is brilliant. Every sailing has been perfect. The food incredible and the cabins spectacular. Onboard activities cater for everyone. Main Dining Room experience and interaction with crew is great. Shore excursions offer plenty of variety. Show details

Extremely misleading and borderline deceptive. I specifically checked whether a drinks package was available for a 3-night cruise, was led to believe it was, booked the cruise, and only after booking was told by phone that drinks packages are not available on 3-night cruises. This crucial restriction is buried deep in obscure FAQs and not made… Read more

clear at all upfront. Because it was a last-minute booking, we can’t get a refund — and everything is charged in USD on an Australian booking. Our “short break” has now become outrageously expensive just to have a few drinks. If I could give less than one star, I would.

Booked a cruise through the advertising that appeared on my phone anyway, didn't realise, but it was in the US after see my bank account and they refuse to cancel and refund me my money so I can book with the Australian website, it will cost me alot more going through the us, and they will keep my deposit Show details

Just returned from a 7 Nights cruise out of Brisbane to Mystery Island and Vanuatu on the Voyager of the Seas with my son. It was a drop of the hat decision but was well worth the money. Our stop at Mystery Island was cancelled due to unfavorable sea conditions and any one that had excursions planned were refunded the same day. The food was very… Read more

good, the service brilliant and thoroughly enjoyed the whole experience. I read some person complaining about the teas and coffee available at no charge in the buffet. The tea was Twinings and the coffee was Lavazza! If they weren't happy with the coffee they could buy alternatives at the bar or cafes. The customer service side both onboard and at the terminal was fantastic with more staff than required on embarkation at the and also disembarkation.

I've read a lot of the not so good reviews and am gobsmacked at their comments. Almost all of them are truly out of ignorance, lack of reading details and/or stupidity. An example of the customer service provided, my son signed up for the Internet on Board but then almost immediately realized it was too expensive, especially being in USD. He went to the Guest Services Desk and was immediately refunded. No drama.

This is my third cruise in some 20 years and it was by far the best. Must admit the cruise company and the company I bought the tickets from, Ozcruising Australia were excellent.

Suspended All Ports Of Call. No Refund! Unprofessional – Rc suspended all port calls, refused refund except for a $53 credit. Threatened guests to be expelled from ship if you continue to complain about refunds. Dishonest and unprofessional. Don’t ever take this brand Show details

ROYAL DON'T REFUND YOUR SUSPENDED CRUISES – Paid for a cruise on Voyager of the Seas for 30th March, 2020. Unfortunately Royal had to suspend this cruise due to COVID-19. They promised a FULL REFUND within 45 days. I call them each fortnight to check on the refund. It is now 105 days and NO REFUND has been given. Also pre-paid drinks package is not being refunded (now at 50 days).

24/6/2020, still waiting for my full cash refund since 18/3/2020 – Today is 24/6/2020. Still waiting for my full cash refund since 18/3/2020. Bad experience with Cruiseaway & Royal Caribbean Int for my cash refund. Both companies had dozens of excuses. I want full cash refund as offered & promised by RCI in March 2020 and not 125% future credit. Pls refund ASAP. Thanks Show details

Bad communication – Booked directly through RCI as a repeat customer. Covid-19 cancelled our 30th March honeymoon cruise. We were initially told 14 days refund, then 30 days refund, then 45 days for a refund, then 45 business days. We are fast approaching 45 business days and have had drinks packages refunded but no evidence of when the actual cruise will be refunded. RCI has consistently delayed and deceived us. We won’t travel with such a dishonest company again. Show details

No more Royal Caribbean – I expected better from Royal Caribbean as the prices are much higher than other companies. The biggest problem for me was the food lacking taste nutrition and presentation was very bad, especially main dinning. Interior promenade view cabin was so noisy, music continued all night, I asked to be moved to another cabin and I was which was good.… Read more

Walking down the Promenade was crowded noisy bands extremely loud and hard to do shopping with all the noise,but the shops weren't much anyway. Windjammer eating was poor quality also loud music singing washie washie songs I have no problem washing hands, but to be sung songs like we are children was embarrassing and annoying. Deck 11 full of drunks, couldn't watch outdoor movie but that happens on lots of cruises. Was very hard to find a quiet place, library was always full of people. Ship very cold.

Unfairly Banned from Sailing with Royal Caribbean – Prior to our cruise with Royal Caribbean in 2019 my husband posted some statistical facts on the Facebook Voyage Group page, someone was offended and the post taken down. 5 days into the cruise we were booking another cruise for 2020 and my husband was called to guest services and was very vaigley questioned about his post. Nothing else come of… Read more

it, until we paid the balance of our 2020 cruise, i received a phone call from Royal Caribbean wanting to speak to my husband, he was advised that he is banned from Sailing with Royal Caribbean or Celebrity. When questioned why, they said he breached Royal Caribbean Policy we read the policy and cannot see where he would have breached it. When we asked Royal Caribbean to clarify what the breach was, we were advised the decision had come from a higher authority and they won't change their mind. We have lodged a complaint with NSW Fair Trading and upon their investigation was advised the same. I think my husband has been unfairly treated, we would like clarification why he was banned, the reason they have given us i s not a justifiable reason to be banned from Cruising with them. He has had no formal notification after our 2019 cruise advising he was banned from cruising with them. He did not cause any problems on our 2019 cruise and got along well with crew and passengers. We were in shock and in disbelief of their decision, we were looking forward to our April 2020 cruise, we have also had to cancel our hotel and tour bookings in Singapore which will not be refunded.

Worst cruise I have ever been on – We booked of two adults four kids, it was 9pm at night when complained for the third time that there was only a double bed in the room. Activities ran once per cruise, this means that if you miss laser tag it won’t be on again. Not to mention that you need to be five depite being advised prior to goING on that my kids could do everything My… Read more

four children 4 6 8 9 were too small for the slides or wave rider, again they didn’t share this information until you are on board

They were not able to go on any rides

Absolutely no kids activities by the pool The 5pm kids movie was played and the band played underneath with the movie on mute.

The bathroom In room no toilet paper no soap, depite asking housekeeping several times No house keeping provided and no fancy towels, no stateroom attendant

The food was terrible, the dining room just served the buffet food

The show were terrible 1920 music and the laser tag and ice skating rink are in the theatre so most nights there is no Entertainent

The kids hated kids club and the activities are for adults only or above 12 why can’t the kids play soccer or have a belly flop comp?

Wait 40mins for a drink only 1 bar by the pool Up to 60min waits to get into the bistro for lunch and dinner, and good luck getting a table. The bistro is only open certain hours so you are all jammed in

The formal dining room, I was seated seperate to my kids and the service was what you would expect at McDonald’s

There is always a 20 min wait for coffee

The gym is a small room and now they charge you to do the classes, they have deleted the spa and sauna

The pool is small there is only 1 pool area (other than adults) where you can’t get a seat and the pool is always at capacity

I have previously traveled with carnival and p&o and could not fault these companies Stay away from royal Caribbean The redo is nothing more than budget cuts

If we could I would of got off this boat and several guests said the same

Unsafe and terrible security! – I was assaulted on board and the security refused to take me seriously. I demanded to have a medical examination where they then found multiple cuts/bruises etc. They did not punish the assaulter at all - they let him walk free. Royal Carribbean clearly do not care about the safety of their guests - I would not recommend this cruise line to anyone!

Travelling with a child with Disability – The cruise experience was satisfactory but some things are worth mentioning as they stood out in an otherwise ordinary experience. in the Saphire Restaurant top floor dining our waitress Fe Mercado was exceptional and made up for the ordinary meals. Meat was very poor quality. The ice skating show was excellent but the crew review and other… Read more

shows ordinary. All optional extras on the cruise such as drinks and shore excursions were overpriced....but not sure if more so than other cruises.

Good cabin service provided.

would not choose a Royal Caribbean company cruise again, – Cruise from Singapore 4 nights to Phuket and Malaysia 24th September 2018. Family of 4 ( 2 adults and 2 kids aged 14 and 7) Please take time to read my experience as I am sure it would help you to make a diction. We are an active family and this was a second cruise being the 1st with the Royal Caribbean company -voyager of the sea. We decided… Read more

to go on a cruise again as our first experience with the carnival cruise line was the best holiday we have ever had.

Getting in to the ship from Singapore

Please do an online chick-in and have passport photocopied of all passengers as there are long lings to get your sea pass card at the counter. The staff do not speak good English and seam rude so be organised. It took us 20 min to get sea pass and then we went through immigration and we were onboard.

The ship

The ship seams a bit old but feels glamorous and some areas need lots of maintenance. I feel Royal Caribbean dos not want to spend any money but keep the ship going. I say this as some areas seam closed up permanently, pant has come off and furniture feel old and rundown.

Our inside cabin was comfortable and the public areas elegant; the Sapphire dining room looks like something from the Titanic. It's a big ship, guessing a quarter of a mile from end to end, and the lifts are centred so if your cabin is at the back.

The Food

The experience was marred by uninteresting food, Windjammer, however, is like an enormous school canteen and I found the food uninteresting. Meats were tough and salads plain. Same menu for all days all meals. To get a place to sit would take 15 min as we do not know if people are eating or gone as plates are not cleaned. I had to ask many times if a table could be cleaned before someone did it. The body language and tone of the Waiters were tribal as I feel they were flat out working on a roster. The waiters did not care about the passengers but just did their JOB. No smiles at all from any one. Did not seam passionate about the job they were doing but just got the job done, the attitude of all staff on the ship was so sad.

I liked the range of food offered in the Sapphire dining room, but plates were small and Just enough. the Waiters only wanted a good review as they asked me to give them one and I had to do it as he was standing near my mobile until I finished and gave 10 points for his service. I did give this as I felt unconfutable to say anything was wrong.

High prices on board. The basic soda package worked out at $10 a day + tax and then the only drinks available were Sprite or Coke.

All drinks and speciality food purchased are subject to an 18% service charge, on top of the daily gratuity added to each person's account ( arpox 14.50 USD$ per day per passenger )

You are allowed to take two bottles of wine or champagne on board for cabin use but no other alcohol.

Stopes

Klang so I turned back, The ship drops people off in an very far from anything. Bad location. It would take 45 min one way to a shopping area. Phuket same thing long taxi trip to a beach and would cost 3000 BTT aprox . These locations are selected by Royal Caribbean to promote the show excursions offered by the company as there is nothing to do if you get off the ship.

The Entertainment

The ice skating show was the best and I would say 5 star, all other shows were of poor quality and boring, Many walked away halfway as the shows did not have anything interesting. It felt like the performers wanted to get it done with soon.

All of the main shows were stating at 8 or 8 .30 pm and this clashed with the dinner time we had set at the main dining room so we had to skip dinner to go for the shows and when it was finished the Windjammer was closed and we had to pay and buy dinner. I felt this was a big setback

Hardly any activities for kids. The rock clubbing wall and surfing pool had times that were limited and not convenient. If you paid for classes it was available. We went and we were informed that it would be a one hour wait to do the surfing and after the pool was closing so it was not worth staying in line.

Guest Services

Long Lings as many passengers are overcharged and the statements can not be viewed at the cabin TV as the system does not work effectively. Even at 1 am we see lings and I had to wake up at 2am to go inline to settle my invoices, even then their was around 10 people in line before me.

Medical Facility

I had a bit of diarrhea on the third day by drinking some tea with milk, I had to go to the medical facility and the service was good, I was given medication and they called to see if I was doing ok. Was happy with the service. Avoid the milk in the main areas as they are in big containers and may only be refiled.

I would not choose a Royal Caribbean company cruise again, nor would I recommend the company to others. I feel its not worth that they add a daily gratuity and if possible, I would ask them to refund it back to me. Hope Royal Caribbean company would take some action to improve the service and get the staff some training on hospitality and manners.

If your a smoker don’t go here – All the paper work they sent us stated that there were several smoking areas on the the ship. On board is a different matter you are treated like crap with only two places one on deck 4 (closed most of the time due to weather) and the other on deck 11.due to bad weather you are forced onto deck11 with gale force winds and sea spray were it was… Read more

hard enough to light a cig little loan enjoy it.it's a funny thing that they have a smoking room on this ship but couldn’t open it for smokers or provide a weather proof area anywhere .1st cruise with RCC and the last.ship old and tired food just ok but service good

Excellent experience, love it so much – Wonderful 10 days cruise to south pacific islands with Royal Caibbean. It was over my expectation. Booking process is smooth and easy. Accommodation area on board were small. But activities and food on-board are excellent. High standard western food provided on-board is impressive.

Family Holiday – Boarding was very easy, cabin on deck 7 was very clean and spacious. Csbin steward was very helpful with our only request. Meals were very enjoyable and the whole famy could only make kind remarks on how much they all enjoyed it. This was only a 4 day cruise and everything eent and we were surprised on jow good it wad. Would take a longer cruise with this cruise company.

New Year Cruise out of Sydney – This was a great Cruise for all age Groups. We booked 4 cabins & our group was aged 16, 19, 20, 22, 38 & 3 parents aged in early 50’s. We tried all the restaurants including the 4 Specialty ones. Food was great. Entertainment was fine. Very enjoyable 2 weeks had by all. The Crew were professional, courteous & friendly. We were very happy with our Balcony Cabins.

Terrible Everything – We normally cruise with Carnival Spirit and Carnival Legend. After a family member suggested that the Royal Caribbean "Voyager of the Seas" is a ship and cruise not to be missed, we thought, well, lets try it out. Well, the ship is a bit bigger and a few more activities for the young ones, but that's where it stops. The food was not that crash… Read more

hot. It was o.k. We had 6 cabins in total (big family holiday), 3 of the cabins had sheets and towels that were dirty, (don't know if they didn't get washed properly or they just didn't get changed. Once we complained they changed them straight away to some clean ones. The main pool area is nice BUT doesn't have a large stage where shows, functions, dj's can use for everyone around the pool area to see what is going on. Furthermore Carnival has refreshment stations at every corner of around the pool area (water, tea, coffee, soft serve ice cream) Voyager of the Seas had nothing.

Also another very disappointing problem was: we left 5 pool towels with our thongs and a walking stick, (tables right next to the pool towel station), upon our return, our towels were gone, all the chairs placed in neatly and our thongs and walking stick placed neatly on the chairs, so obviously someone tidied up and returned the towels. When we exited the ship and checked our account, we didn't notice anything wrong, while on the train going home, we noticed that our credit card was charged for 5 pool towels, (even though it wasn't on the statement), we rang them when we got home and got the usual run around, then next day more money was taken out of our credit card, again we rang and they told us that the account should correct itself in 7-14 days, Really, this is terrible, why take the money out in the first place, at the moment it's about $450.00 of unauthorised withdrawals. Crappy cruise, would never suggest it to anyone, one cruise liner that I can suggest without reservation is the carnival company.

Very disappointing – Booking process was easy enough and smooth. We did not have any expectations, having sailed with several different cruise lines, much smaller than this ship. Just thought we would give it a try on a much larger ship. Would not go again. The ship itself is lovely but the food and service was deplorable. Cold overcooked breakfast in the dining… Read more

room with staff that did not seem to be coping that well and consequently the service was lacking. But that is not confined to the breakfast only, also dinner. Children gambling in the casino on a number of occasions and even though smokers are now in a minority, smoking is still permitted in the casino. Used to get daily bottled water in a balcony suite, not any more...have to pay for it along with just about everything else including any services. Seems to be not about valuing potential return customers with good food and service but more about serving substandard food and what you can gouge from them while they are on board.

Fantastic Voyage – We decided to do a 13 night cruise out of Sydney not our usual port as we try to avoid the extra expense of airfares. But as Voyage only leaves from here we made the effort as we had only heard great things and were keen to take our son 11 on this beauty. The trip to Sydney and the boarding process was effortless, much smoother than the Brisbane… Read more

port from the airport to sittling on-board we were no longer than 40mins. This ship is truely majestic and has a great style, we were blown away by the 15 levels with everything from a "Pig N Whistle" english pub to Ben & Jerry's icecream and specialty restaurants that certainly impress the tastebuds. Food is certainly something you won't go short of from the Windjamer (buffet style) Sapphire Dining room (sit down dining) the Promenade Cafe (casual 24hr dining) these are all included in the price you pay. They have lots of entertainment around the ship from bingo, trivia, dance classes, movies, cards, flowrider, basketball, rock climbing and mini golf you shouldn't be bored. The rooms are lovely and spacious we had an Aft Junior suite on deck 6 which was nice and quite and the view while being partially obstructed by railings etc was still worth it. As usual the staff are wonderful ensuring everything was up to standard and we were always happy. The only thing I find hard to swollow is the US dollar which everything on-board is charged in, I did actually find that if you booked and paid for drink packages, tours and even coffee cards & in-suite water in advance you did so in Aussie dollars so worth considering for sure. The disembarment process at the ports eith on dock or by tender was hassell free and disembarment in Sydney was the easiest I have ever seen off in like 20mins in a cab to the airport.

Now i have heard the Voyager isn't returning to Australia but will be stationed in Asis so i may not get to experience her again but would highly recommend.

OK, but too $$ focussed – Included food was generally good, although surprisingly food in the bistro tended to be tastier than that in the dining room. 'Pay-extra' restaurants - japanese, italian, steakhouse - great food, worth the extra fee. Bar prices are disturbing. Particularly wine - marked up about 400% on Australian retail prices generally. good thing though… Read more

is you can take on two bottles per cabin and use in restaurants. Drinks package is not an alternative unless you're an alcoholic and looking to be one! Even at their high prices you need to drink about 8 or standard drinks a day to break even, although it does include softies and coffee. Beers $7USD.

Excursions are costly. Best to just get off early at ports and do a local tour - much cheaper.

Stage shows were not as good at those on Carnival. Queen show was lame - singers maxing out vocal strength with no regard for the songs. No costumes - looks like the came from the office! No sets. Rock band was way better, an excellent group of performers doing great covers. One good comedian, one so-so.

All pricing in $US but not explicitly stated, so be mindful.

Amusing disclaimer for back of house tour - covers them "front the beginning of the world until the end of time"! I'm not a lawyer, but that seems a bit of an overkill for a 3 hour tour!

Don't get your hair done – I'm actually rating the hair salon, not the ship or the cruise itself, they were fine. I went on a 3 day cruise out of Sydney on Voyager 16/03/17 to 19/03/17. The cruise was fine but I got my hair done, and wish I hadn't. The hairdresser said my foils were faded, and she would do them a bit darker, which I agreed to, but I have gone from blonde to… Read more

a mid to dark brown. I wanted the same style, and she said she would cut off the dry ends, but from being all the one length, my hair is now feathered, and really short on top. I wasn't overjoyed with the result, but only realised how bad it was when I got home. My style has gone, I can't have it smooth and straight, as I like it, it will take 2 years to get rid of this cut. I look 5 years older, and am devastated by the what has been done to me. I would not advise anyone to use the salon on Voyager.

Unhappy – The dining in main dining room was wonderful very enjoyable. The windjammer was very repetitive. Tried to book another cruise but the guy was very rude and not interested. Staff elsewhere were great

Took 1.45 hours just for our bags to arrive at our stateroom… do not recommend if you want to wait for your bags to arrive Show details