S + S Hair & Beauty
104 reviews
Was quite specific with hair cut and what length I wanted it. Stylist half way through asked was it ok or did she cut it too short - yes she had cut too short. Above the shoulder cuts this makes a very big difference. I also told her how I needed it cut otherwise it wouldn’t sit right etc Final outcome, the far too young blowdries to create a… Read more
bob - what I had specifically said I had not wanted!
The stylist when she came back to thin it got very defensive and rude when I mentioned this. I tried to explain again I need layers or else it looks like a chunky bob and I did not want this. She said very rudely I cannot control how your hair sits - no you cannot that is right, that is why I told you what I would like done so it did sit right!
I was close to tears at the point as she had absolutely destroyed my hair style!
She continued to talk to me in a very rude tone and said “If I go home and are not happy, I can come back and they can fix it” One she is never going near my hair again and two you cannot add back the length you have cut off in the butchering of my hair.
I am beyond devastated.
Reviews with attachments
NEGATIVE 3 STARS!! APPALLING EXPERIENCE – I WILL NEVER RETURN – STAY AWAY!!! I went to S+S Hair Carindale asking for blonde foils through my brown hair. I was quoted $420. After approximately 4½ hours, I left with wet hair, dye stained on my face, missed greys and eventually paid $300. The next day I discovered significant breakage, including hair… Read more
breaking only centimetres from my scalp, greys left uncoloured and chemically BURNT hair. The foils alone took around 2½ hours, with multiple batches of bleach mixed. A trainee applied my root colour so poorly that dye ended up about 2cm onto my face and ears while grey hairs at my temples were actually missed. Worse, I am in a wheelchair. After 3 hours in the chair I explained that I desperately needed the toilet and specifically asked for someone to help wheel me there while I was covered in foils, colour, loose hair and a salon cape. I was told someone would help. Nobody did. When I complained the next day, I was told, “Well, you could have gone if you needed to.” I wasn't asking permission — I needed physical assistance! The salon itself was chaotic unclean – no one was sweeping up and dye spilt on the lino floors, towel left draped. I personally watched another booked customer wait so long that she eventually got up and walked out. Other customers were turned away. I also watched staff move clients from the front salon area to the back to continue their hair out of view. It honestly looked like naughty schoolchildren trying not to be seen. And the colour? I asked for brown hair with blonde highlights. Instead, my entire head was made substantially lighter (no technique) with virtually no discernible contrast from the foils and CHEMICALLY FRIED AFTER HOURS OF BLEACH IN THE HAIR. When I returned the next day with frizzed, breaking hair and complained, the stylist and manager insisted the colour was what I had asked for. It wasn't. I asked for my $300 back. They refused. No satisfactory resolution, no meaningful acknowledgement of the breakage (“well you had breakage before anyway”!), and my complaint about being left without bathroom assistance was diminished and dismissed. Bad colour, significant breakage, terrible customer service and, in my experience, no discernible management when something goes wrong. I will NEVER return to S+S Hair Carindale and absolutely cannot recommend them based on my experience. To the Stylist: The reason that your hands are shaking like you are on the epicentre of an earthquake, if because you have chosen to plaster your body with heavy lead inks for all over body tattoos, a face full of metal and ear studs and spacers (more metal poisoning) and chemically bleached hair so that you can colour it BRIGHT BLUE (Pssst super poisonous!) = you have early onset Parkinson’s honey.
Absolutely wonderful service from lovely Hannah. Hannah is so professional, caring and patient with me and she is so understanding with me having brain injury and Tourettes. She makes feel relaxed while having my hair done. My hair looks and feels absolutely amazing and it’s all thanks to Hannah. Managers of S & S please recognise Hannah’s… Read more
work and reward her as she sure deserves it. I’m definitely her regular ongoing now. Thank you kindly Hannah.
I recently visited Helensvale SS Hair & Beauty, and unfortunately, I am very disappointed with the result. The haircut is far from what I expected and does not reflect a professional standard. To be honest, I am quite upset — I don’t feel comfortable with how it looks and can hardly look at myself. I initially thought it might improve after a few… Read more
washes, but it has not.
Given the outcome, I find it difficult to understand how a professional hairdresser could deliver a result like this.
I ordered on line on the 4th July and after 3 emails and phone calls to head office to follow up on my order that I was supposed to be able to pick up by 7th July. Instead I received a email stating to pick up my order from Mt Gravatt S & S in QLD but on Google it states S & S in Mt Gravatt is permanently closed, I will follow up with Office… Read more
of Fair Trading and I also have email trail of communications.
I have phone call evidence that I spoke with someone on the 10th July from S & S Head Office. The following day when I tried to call after not being able to find S & S Mt Gravatt the head office apparently was closed since 3.30pm and not reopening till next business day. See the attached email received from S & S.
So 14 July I finally receive a email with the Mt Gravatt S & S address and a message left by the salon. Unfortunately I pick up my shampoo and conditioner and am very disappointed that both the shampoo and conditioner after waiting soooo long for it to be supposedly sent from Sydney NSW!!!! YET BOTH THE SHAMPOO AND CONDITIONER WERE BOTH "UNSEALED" which I didn't realise until I arrived home.
MT Ommaney S & S were staffed by a lovely manager but I have been left with a very unpleasant distasteful impression by the confusion in my communications with Head Office when both times I phoned Head Office after 8th July I was given the response that my order was not sent and the delay was due to End of Financial year??? I have the admittance of Head Office that when I phoned the Head Office had made a mistake!!!
One would think after all that, I would be provided atleast the courtesy of sealed new shampoo and conditioner - but I was NOT. DO NOT ORDER ONLINE, I ONLY ORDERED FROM S & S Because of the lovely Manager and staff from S & S Mt Ommaney.
I went in for a roots touch up, eyelash tint/ brows tint and trim. I asked them to match my roots with my blonde hair. They put the colour in only on the roots and never put anything on the rest of my long hair. That should have raised alarm bells. The cut was cursory and 5 minutes effort. In the lighting at the hairdresser, my colour looked ok.… Read more
When I got home and saw my hair my roots were dark brown. I am baffled that they didn't do something about it when I was there. I was really upset and put some feedback on their website as they were uncontactable on the Sunday. They called me on the Monday and wanted me to go in to allow them to attempt to fix the problem. I did not want to return as I had already invested too much time with them and any further colouring would further damage my hair. Once blonde hair is died dark, bleaching it makes it orange which looks worse. I requested a refund that they refused on the basis that they have the right to fix the problem. Poor customer service.
Latest follow-ups
A disappointing experience at S+S Hair & Beauty - Kippa Ring Despite booking a colour correction service with the manager for $300, the work was… Read more
performed by inexperienced apprentices with minimal supervision.
Booking the appointment, I clarified and confirmed that the person I booked with would do the work.
Apprentices need to learn and gain experience, but this should not come at the client’s expense. Charging qualified rates for unqualified workers and causing long-lasting damage is wrong and unethical. Not to mention embarrassing and upsetting.
Totally dissatisfied with the service, the quality of the work, and the lack of accountability from the salon.
Follow-up · No refund offered. I wrote to them and gave a full report of the damage and behaviour and they did not respond. Hair is totally damaged with the harsh chemicals. They promised their process is non damaging. Following is the letter I wrote them. To Whom it May Concern I am writing to bring to your attention my experience with S + S Kippa Ring.… Read more
Follow-up · The damage was fixed by going to a different hairdresser, continually cutting the ends until it’s grown out. Have not been able to wear my hair down the until recently due to the dryness and appearance of the ends. The company did not respond to any correspondence from me No testing of any kind.
Worst salon around – Don't get your extensions done here! You pay a stupid amount of money for them ti use discusting quality synthetic hair, will give you bald patches and tension sores!
Follow-up · NO FIX OFFERED DISCUSTING AND VILE MANAGERS AVOID AT ALL COSTS
Positive reviews
Abbey (Cannon Hill salon), sincere thanks for the hair-style this morning. Prompt and courteous service. I was impressed by your precision and attention to detail.
just went in to fix up my hair from a different salon and this girl hayley was the person helping me and she was the absolute best, she fixed my hair and i’ve never ever been happier, made sure i was okay with everything before proceeding and helped me decide, her and sav curled my hair and they did an amazing job, thankyou hayley xxx
I ordered MUK hair products online for collection at the Mount Gravatt store. Kristen in Customer services was friendly and helpful when a product wasn’t available when I chose to have a refund there were no issues and a refund was sorted straight away. My items arrived quickly and in good condition. The store was nice to deal with as well. Thank you.
Negative reviews
Placed an order 5+ weeks ago. Dispatched 3 days later. Nothing.... The pickup store doesn't have it. Just shrugged (not their problem). NEVER AGAIN - appalling customer service. DO NOT USE THIS STORE
Follow-up · Emailed S & S - no response. Contacted PayPal, they refunded me in an hour. Never deal with deal with S&S. It was leave in hair conditioner.
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3pm appointment for a hair cut... 24th Sept 2026. .still sitting there nearly an hour later...pissed off...whats the point of making an appointment???I go every 4 weeks for years...they were busy ..filled out the form..no acknowledgment...girls standing around chatting...fu@k this...will not be back...store...S and S Hair Browns Plains...Grand Plaza....
I placed an order 12 days ago and have received no updates whatsoever. Despite sending several emails requesting a full refund, I have not received a single response. The complete lack of communication is unacceptable. Based on my experience, I would not recommend purchasing from this business.
Recent reviews
I have no problem with haircut but the cleanliness standards leave a lot to be desired combs brushes ets not sanitized between cuts this is a lawful requirement please lift your game here
If you want a really good cut book with Zoe at Chermside. As good as you can find anywhere in any salon. Thanks again Zoe for the excellent cut yesterday, really appreciated. As long as she is there I will be going back.
Had appt booked at Cannon Hill; arrived at counter same time as a walk-in. Walk-in had her haircut before me. While waiting another walk-in arrived and was seated - she too had her hair cut before me! I walked out and won't go back.
Westfield Coomera we booked appointments for 2pm, 2 blowdrys. Waited half an hour. Staff are completely inexperienced. Had a 3rd year apprentice who should be able to wash and blow dry a basic style. The stylist had absolutely no idea of what she was doing. A photo of what was wanted was provided for guidance. Absolute waste of money
Definitely hit and miss depending on the staff member you get. Recent visit was not a good experience. Colour was wrong, didn’t cover my grey hair and in some places looked orange because the colour wasn’t dark enough. Hair cut was very poor was left with a fringe that was short and uneven which was barely acknowledged when I attempted to talk… Read more
about it. There was no checking of cut at the end to make sure both side were even. The person cutting pretty much walked off to the counter while I was still trying to talk to them. I had not realised she was not coming back to check her cut! Also with an appointment still had to wait at least 20 mins after arriving.
I did complain the next day and after having to go back into the salon for the manager to look at the colour was given a voucher for a free colour and didn’t feel like my other concerns were really given any air time. I was pretty much made to feel like you can move on now I am too busy to really take the time to listen. Anyway feedback is important if you want your business to thrive. I think they are as some have previously have said hit and miss type of salon and prices are lower. However, customer feedback should be taken seriously and not so quickly dismissed. You can’t improve unless you’re interested and I certainly felt there was little interest sadly.
I surprised my partner with a $450 cut and colour at S+S Hair, and she was really excited going in. To be fair, the haircut itself was well done. The shape, layering and overall finish were great, and it was styled nicely. However, the colour was completely off from what was requested. She asked for a cool ash tone with a soft, blended… Read more
transition through the mids and ends. Instead, she ended up with a very harsh ginger tone, visible banding, and a clear line of demarcation around her head, with darker brown still sitting through the top section.
She specifically did not want any warm or copper tones, so this was a long way off.
She was pretty upset when she got home. It’s not a cheap service, and when you walk out not feeling good about your hair, it’s frustrating.
We ended up having to go out that same night and spend another $60 on a box dye just to correct it ourselves.
For $450, you expect proper colour matching, toning and blending. This just wasn’t it.
Very disappointing experience, and we won’t be going back.
I like these salons, never really had a problem. One time a girl didn’t give me a great undercut but while I was there yesterday (19/2) the girl who did my haircut and undercut was great, very professional. The only thing I’ll say is I wasn’t aware there was a surcharge (20 cents is nothing though) but I would have been nice to be informed.
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I took my 11yo daughter to s+s in the Stafford shopping centre. My daughter is neurodivergent (nd) and can sometimes have trouble with haircuts but on this day she was positive she wanted a trim and she chose this shop due to its location to the crystal store (it’s a thing). My daughter was seated and had the cape thing placed on and then ignored… Read more
for about 15 mins while the staff cleaned and chatted to another customer being finished up. During this time my daughters nd anxiety was building and she had started to cry so I had to ask someone off we would be seen soon. When the hairdresser finally came to us, I explained my daughters neurodivergence and what she needed (a simple trim of her undercut and tidy up of the top) and the hairdresser began to thammer my daughter with questions until she was crying heavily and I was trying to keep her assured that it was okay. About half way through what should have been a very quick cut, the hairdresser explained that the other customer had been instore most of the day getting some detailed work done and she just needed to say goodbye as the woman was finished and leaving the store. So the hairdresser walked away from my crying daughter and proceeded to have a 15 minute chat to the woman at the from counter (I was aware of the timings as we were trying to get to another shop before closing). During this time my daughter was becoming more dis regulated and anxious and crying heavily. I eventually had to go and break up the conversation and ask the hairdresser to finish the haircut. The cut itself was fine (simple cut) but this was not a positive experience for a neurodivergent child. We won’t be returning.
After telling the hair stylist that I wanted my hair to be cut in line with the base of my neckline (knowing and telling her that it would my natural curl will bounce up when drying naturally, she proceeded to cut short at the back which I allowed because I'd asked for a concave cut (short at back and long at side front). However she gave me a… Read more
bob cut (not what I asked for) and cut it so short (at the base of my jawline) that I will have to wear a cap to work to flatten my hair enough to stop it curling up too short for my liking for at least 6 months, never going there again. Also unlucky enough to get placed at the front of the store, so my hairdresser had to constantly answer the phone and move to the side to let other staff pass thru narrow hallway due to shelving.
worse than 1 star. Runaway Bay S&S ...fact is they have no idea how to shampoo and condition hair. Left so much of both the above in my hair that I had to wash it out as soon as I got home. Blow-dry was horrendous! I may as well of dried my hair by opening the car window and sticking my head out of the window to dry. Do not recommend.
Visited Mount Ommaney QLD today to be met by a very rude and abrupt manager Have been a long serving customer there and the previous manager was lovely but will not be retiring or recommending mount Ommaney SS hair to anyone again
Undelivered Trimmer (Order Date: 21 May) S+S Hair and Beauty I purchased a $250 trimmer online from their website on 21st May, with the pick up option selected from one of their stores. At the time of purchase, their website clearly indicated the item was in stock and would be available for pick-up within 6 days. However, more than two weeks… Read more
have passed, and the item was never delivered. Throughout this period, I contacted them multiple times. Each time, I received vague responses, including "we don't know when it will arrive" — and most recently, after being told last week that it would arrive by Friday (6th June), I was again advised today that there is no certainty on if or when it will arrive and they have no control on this.
At no point during any of these interactions did their team offer an apology or take accountability. Instead, I was only offered a refund, which I reluctantly accepted after weeks of delay and lack of communication.
It was extremely disappointing to learn that the trimmer was never in their store’s possession, and that they were entirely reliant on an external supplier — without any confirmed delivery timeframe — despite advertising the item as available on their website.
This experience reflects poorly on their customer service and inventory practices, and I urge them to review this issue to ensure more accurate stock representation and improved communication moving forward.
Enjoyed having my hair cut by Abby, at Beenleigh store. She listened to how I wanted it cut. Skilfully cut, it highlights the curl in my hair. Relaxing head massage, also.
Abby introduced herself and was my lovely stylist today at Capalaba Park salon. She did a wonderful job of my hair. I only usually get a wash and a trim...but also got a dry off, blow dry included. The prices are very reasonable. Will definitely go back to these girls. Highly recommend.
Would give 0 starts if it was possible. Ordered a nail colour - got the complete wrong colour.. asked politely through email to return the item. I was told they don't do returns. I asked understand this but when the item you ordered and received are different, you should be able to return an item. Rang the store and spoke with an extremely rude… Read more
and ignorant manager/owner who ended up hanging up the phone on me like a child. Clearly has something to hide if he is unwilling to speak and just hang up the phone. Got onto 'gelish' themselves and they told me the images this company is using on their site is over 8 years old and that's why it is different to the website (Because the colour has now changed within the 8 years). The lady at gelish was apologetic for this retailed behaviour and sorted the issue very quickly. Save yourself the hassle and order through the gelish website as their colours and images align and are up to date so you know what you are ordering. Saves you dealing with an ignorant man also.
Mt Gravatt did not call me on the 8th and I only received a call on the 14th. Also on picking up… Read more (+4 replies)