Salon Express
Verified119 reviews
I asked for a refund or at least the treatment products I will now need to fix my hair. Just as suspected treated even worse. So i have a question Salon Express. If you want your money, you don’t want customers (now FORMER) asking for refunds, why don't you have a baseline of standards and then stick to them. What gets me is I asked, I spoke… Read more
we went over the colour, the style we did it all and still I was ignored.
If I say I want something and I am paying for it. Then that's what I want. Why do I have to pay for the awful mess your company has left simply because in the opinion of the peanut gallery want to do something else and just override you and still charge you insane prices.
You are all the equivalent of theievs
Disappointing experience at midland salon express. My curly hair was all one length past my shoulders, I asked for a layer to thin it out and what an awful job!! I looked like I had a hair hat on the top of my head! I went back after 2 days to ask them to fix it, was told I had to wait 2 hours to see the lady that did my hair, i was upset, I found a little cuts only store and the young boys fixed it for me for $25 dollars!!! I won’t be back!
Genuinely unsettling experience—do not trust Salon Express with your hair I’m actually shaking writing this, not even out of anger anymore but just pure shock at the lack of basic professional standards here. I went in a blonde with one very clear, specific rule: stay blonde, do not go brown. I even made sure they understood it. I walked out… Read more
with dark brown, muddy, chemically fried hair.
It’s the lack of care that gives you the ick. To sit in a chair and be so clear about your identity, only for a "professional" to do the exact thing you told them would ruin your self-esteem, is honestly creepy. It felt like they weren't even listening to the person in the chair.
The worst part is the damage. My hair doesn't feel like hair anymore; it feels like straw. When I tried to get them to take responsibility for ignoring the brief and trashing my hair, they just didn't want to know. It’s a total lack of integrity.
If you care about your hair’s health or actually getting the colour you pay for, stay well away. They’ve managed to make me feel completely washed out and pale, and they don't seem to care one bit that they've caused this. Absolute cowboys. Avoid at all costs.
Reviews with attachments
Great stylist – Hini is fantastic. Does what I want every time. Thankyou very much
I won’t see anyone else – I have been going to Salon Express Belmont for the last 3-4 years. I see Niamh and I won’t see anyone else I trust her implicitly she is honest with me and provides me with hair services that always get me compliments.
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I'm Traumatised – I'm absolutely traumatised by my experience today. I walked in with beautiful blonde hair, just needing a lighten with full head of foils. An guy by the name of [Name Removed] who has only been working at the salon for one week with an apparent "qualification" absolutely destroyed my hair. After the full head of foils, [Name Removed] put an… Read more
unknown product in my hair at the basin and my hair turned dark orange immediately. He then left me at the basin, and came back and proceeded to put a bleach mix over the top of the unknown product and then left me at the basin again.
[Name Removed] had messed up my hair, did not tell any other colleague and tried to "fix" what he had done. He refused to tell the manager what he had put in my hair.
They then had to immediately chemically strip my hair and [Name Removed] was allowed to work on other people's hair. One client publicly said she did not want him to touch her hair. The embarrassed colleagues had to try and fix the mess by re-bleaching, bicarb cleaning and trying to give me back a natural regrowth look.
I have a huge headache. My scalp is burnt, my hair is destroyed and looks hideous.
The owner came into the salon, had her hair curled before coming to see me to apologise. She was avoiding me. The owner was not sympathetic and eager to leave to salon to get to her party.
She offered a lousy fix and some crappy products. My hair previously matched brand new extensions that I can now not use.
If the owner wants to express genuine sympathy then she can open up her wallet and compensate me for my damaged hair, emotional trauma, stress and anxiety and the fact that I cannot wear my extensions and will take months for me to have the same hair that I originally walked into the salon with.
I see there is many other disgusting reviews. I went in to make myself feel better, and seven hours later feel crappier than ever.
Obsessed with my balayage new colour transformation ! And it’s so affordable too – My 1st experience with this salon is beyond satisfying, I am blown away with Clarissa colour correction work! She is genius I walked in to salon express Robina today with less expectation after so exhausted with random hair salon stylists that none of them capable to fix my false bleached mane end quotes me ridiculous price , until last minute… Read more · 1
decision Clarissa took that challenge fixing my mane press on from idea to execution in only 2 hours! Exactly what I want and she did a balayage colour correction and styling my patchy super long mane in express! And the result is Ahmazing Cant hardly recommend anywhere else for Clarissa and their staff for their quick, efficient and excellent job!! And they are so waaay affordable! Heaven sake doesn’t cost me arm and legs to make me feel beautiful and so happy left the salon with my new gorgeous mane!
Highly recommend salon express Robina They are quick, efficient and amazing
Latest follow-ups
Had a wash & blowdry by Salon Express, Bemont - talk about a second rate job!!! Asked for volume on top and then straight - my hair was blowdried like i had a bowl on my head!! Just horrid!! and certainly not worth anywhere what they charged me $64 (for Seniors) for hair just 2 inches below my chin - would NEVER go back there!!!!
Follow-up · My sister & I will never go back to Salon Express in Belmont, WA - 2nd rate hairdressers - I could do a better blowdry than they did - so not impressed!
Positive reviews
Violetta at Salon Express Mirrabooka WA is amazing! I thoroughly recommend her. She is professional in her work, and works quickly too. She cares for my and my mothers hair regularly, and I can vouch for her fantastic work.
Excellent – Clara at whitfords had been doing my hair for years I love how she remembers you and your stories, I get really bored and fidgety as foils take ages but the girls are good company and entertaining and I love my hair when I walk out
Another excellent experience – Yet another great service at Salon Express in Subiaco. All the staff are extremely helpful and professional. Alex and Ricardo took time to consult and advise me on my problem hair and were particularly caring and helpful when discussing a head wound which they carefully worked around. Once again I highly recommend the Salon and all the staff who work there. Thank you so much. Show reply
Negative reviews
$87 and less than 20min in total for a wash, cut and blow dry is not what I call value for money! When I told the hairdresser I have a hearing disability and if I was unable to see her I wasn’t able to hear her fully she responded with talking slowly…..I deaf not slow. During the wash I felt like my ears were being washed more than my hair and… Read more
during the cut she scraped with the comb which have left my scalp to with scratches and a bloody scalp. All in all the most disappointed hair cut I’ve even had.
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Joondalup Need to update your operating times It says 9am open I arrived at 8.55 to find out that they open at 8.30 They were full and there was a 2 hr wait Consequently didn't get my hair done I could have been there before 8.30 if the times were correct Extremely frustrating
Shameful price hike – I went with my ex for her to have a hair wash blow dry and a platt it cost a Staggering $111 Saloon Express that was way over the top A bad Business Practice
Recent reviews
Aweful humiliated – Salon express clarkson western australia..Humiliated infront of a store full of customers walked out in tears!! I just had the worst customer service experience in a hairsalon ive ever had i came in and asked if i could get my hair done she said yes i sat down and she proceeded to bombard me with questions about the cut i showed her and wether or… Read more
not i would be able to style it once she cut it i repeatedly told her i was fine to do styling she didnt seem to believe me spoke over the top of me her tone was condecending i totally understand wanting to gage what a customer wants but i felt likei was being dominated and spoken to in a condecending tone she came accross impatient i said to her im getting anxiety she said you dont have to have it done today .... i had to ask repeatedly for the price when she did finally give me a price it was 180 i was fine with that .. the last time i was in that salon i spent nearly 600 on getting highlights the moneys not an issueits the way she made mefeel and then as i walked out i said its not the mo ey its you thevmanager was giving me filthy looks and says i my god i said no stop .. if a cusstomer says shs cine with the styling shes fine with thestyling dont treat her limeshes incapableof comprehending dont humiliate her infront of other customers ive never felt so degraded in my life!!
Manager rude and didn't care – Had my hair done last week $418 half head of foils etc. Went in today, a week later to show the manager where my grey was still showing at the front. She couldn't see it, sat me down spoke so matter of fact as though it's no big deal, Still not acknowledging its wrong but she made me feel like im wasting their time but just said we can fix it. I… Read more
took her to task for making me feel like I'm wrong for coming in! No apology, no acknowledgement that it was wrong or anything. When I again asked her why she hadn't apologised she said "I said I would fix it. Needless to say it all went downhill from there. Ended up ringing head office. She shook her head and walked away. Wouldn't serve me after that. Obviously this is a brief description of a slightly longer drawn pit scenario. Whichever way you look at it, I was polite all the time and nit once did she treat me nice. Area manager hasn't rung me back yet. L ooks like I'll need to find another salon.
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Time is Money – Arrived as a walk in at around 1:50 pm and was asked to wait for 20 minutes until someone would be free. I went for a walk in ocean key’s shopping centre with my timer on 18 minutes and arrived just before my timer went off and I was asked to sit. And after 15 minutes of sitting and nobody attending I decided to take off as this was the first… Read more
time that nobody bothered in salon express but they did take two women straight in possibly having appointments, I have been a regular customer with salon express and today I am very disappointed.
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Extremely Overpriced – Was given a “quote” ($307) beforehand but it was not broken down. Unfortunately I accepted the quote in good faith. I was in the chair for almost 4 and a half hours for a full head of foils on short hair. I did not want my hair blow dryed as it was extra so she said she would just dry it off a bit. Apparently that cost me $27.50. For a walk in hairdressing salon the prices are extortionate. Will never go back
Salon Express Midland WA
So expensive for minimum service – Salon Express Whitfords- Very very over priced for the service I received. Was not offered even a glass of water for a 3 hour appointment of a hair colour. Sadly, I definitely won’t be visiting again for this service.
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LOVE MY SLIVER TONE FOILS – I would like to highly recommend Amber who is one of the managers for the Cockburn branch. It was very busy and she step up by doing by my hair. I showed her a picture of the kind of silver highlights that I wanted for me. She did a brilliant job. She was very knowledgeable about hair products and what I needed to get the desired effect. Love! Love! My hair. Great job Amber!!!! Show reply
Worst hair cut and experience ever in over 50 years – This was my second time at Salon Express Midland. The first time was great, so I thought I will return. Not only did the Asian lady today not seem to understand what I wanted but I couldn't understand what she was saying. She caught the comb in my earing and her finger slipped and poked me in my ear. I felt like I was having physio not a hair cut. She was far to rough. If she hadn't already cut the back I would have walked out. Very disappointed. Show details
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great trim – I had a great trim from Salon Express. and the lovely lady who did my hair made me feel good, and we chatted about my husband's stage 4 cancer and and gave me some helpful advise.
Great salon atmosphere and great staff – I love to go to Maddington salon in Perth WA all the staff are so welcoming. I do have my favourites Dawn especially but all the stylists are so professional and have had many of the girls cut my hair over the years. The atmosphere is always great no matter what day I go there. Cannot fault them in any way. Well done Salon Express Maddington WA your the best.
You can't be serious! – I had been going to salon express, Subiaco, every week for about 15 years, loved every hair dresser who did my hair wether cut, colour, blow wave. The new management think they are more important than the client. Try even getting in the door, ask if I come back in an hour, no sorry! Ridiculous! Will probably never go back even though the person who always cut my hair better than anyone ever, all too hard!
A haircut ♀️ – Sharon is the best stylist. Always come away feeling fantastic. Plus she has a great sense of humour. Been having my hair done for years at Salon Express.
Hayley - One of the BEST in the business – Every visit is amazing. Alway leave with a smile on my face and feeling beautiful. Hayley always gives me options and also ways makes me feel like I’m at home, salon express Mirrabooka is my number one salon.
Best hairstylist ever – Clara from Whitfords salon cuts my hair so beautifully, and her blow drys are amazing. I have been stopped by strangers over the years who asked where I get my hair done! Thank you Clara ♥️
Amazing owners/staff – A sincere thanks to Lisa for making my haircut possible at short notice. I have very thick hair and other hairdressers just can’t be bothered. Bernadette went the extra mile thinning and styling it whilst I enjoyed a coffee made by Chelsea. Can’t recommend them highly enough. Thankyou Becky Loughnan Show 2 replies
Twice the price given ended up dearer – My hair cut was fine but twice I asked the price for a trim before going in. Twice I'm told 37AUD Both times it came to 10AUD over. When I questioned it I was told that they spent a long time shaping my hair etc. so 10aud more than expected. As a visitor from England I know this could never happen. It's really bad business to quote a price and then add on. I'm shocked this is allowed to happen here. Livvy Bardoe .
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