Customer service left a lot to be desired
Well where do i start. First of all the products that did arrive were great but then I always use that particular brand so I already knew that. I ordered a brush but it didn't arrive. Now instead of saying we are very sorry for the inconvenience it was suggested I was dishonest and I was told that i would receive half a refund in good faith. Now why would you provide a customer with half the cost of an item that didn't arrive wouldn't you provide a full refund. I am talking about a brush worth under $25. When I replied and said forget the refun...d and I suggested i was being accussed of being dishonest they denied it. Unbelievable. Pretty sure I did not receive any refund at all in the end. So I paid for an item i didn't receive hmmmm now that is a Consumer Affair isuse if ever there was one. Truth is i cannot be bothered, I simply I wont order from the company again. Dozens of companies sell the same products so it really isn't my loss.
After one and half month waiting to receive my colours pack they not even responded to my phone call or emails .
Very poor service even 0 star is too much for their scaming site.
I wasted my money and my time which I ordered one and half month ago to start my own business so I ordered my colours from them about month an half ago . But still no receiving my order . I called them to get my refund so I could order from another warehouse which is responsible at least they told they will following up my parcel and will contact me . After 3 days no...
Having purchased a product from the manufacturer and not receiving the order (in the process of paypal claim) I found the same product on salonshop online. I contacted Salonshop to see if the product was in fact available and was informed that they had the product in stock and could be delivered in 2 days. I purchased the item in question and true to their word the parcel arrived in the 2 days. So in future I will give the manufacturer a big miss and purchase from Salonshop because of their excellent service.
Questions & Answers
Hi, using the sensitive refectoCil light brown, it does not last very long on my eyebrows. I probably should use the medium brown. Has this been a revenue you have had discussed before. Maree
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