Salon Shop

The product I was hunting seemed to be sold out but Salon Shop had this product. Most reviews I found were fairly old and fairly ordinary but I have been more than happy with the service. The product was well priced. Purchase emails were quick with delivery within a week. I couldn’t be happier. I will definitely use Salon Shop again. They even threw in 4 samples for my hair type. Show details

Amazing Customer Service – Salonshop was so amazing to deal with! I needed a product ASAP that was originally sold out online and they managed to secure one and get it sent to me in 1 Business day. The staff were so friendly and helpful! Show details

quick shipping – all my orders are always fast and reliable each time

Hair in my new purchase – Opening the box I noticed the clippers and a few accessories were not inside their sealed packaging, then I noticed short hairs in the clipper blades which was a substantial amount after using the brush to get it all out. Show details

Great service – I made a mistake on my order and the team were so helpful in fixing the situation

Terrible! – The photos they have on their website were of 1 ltr bottles of shampoo and conditioner. HUGE pictures along side the description blurb. So that's what I ordered...or so I thought. Turns out they have a little drop down menu over on the right hand side, for more information, like for the "ACTUAL" size of the product which is 400ml - right down the… Read more

bottom (I mean really, who needs to read more in depth information about shampoo and conditioner??) What's worse is they don't even stock the 1 ltr bottles in that brand. So disappointed with the whole thing and the customer service guy was like "well it was an error... sorry, what do you want me to do"??. I want you to not have a bad attitude, that's what. Wont be ordering from them ever again.

Customer service left a lot to be desired – Well where do i start. First of all the products that did arrive were great but then I always use that particular brand so I already knew that. I ordered a brush but it didn't arrive. Now instead of saying we are very sorry for the inconvenience it was suggested I was dishonest and I was told that i would receive half a refund in good faith. Now… Read more

why would you provide a customer with half the cost of an item that didn't arrive wouldn't you provide a full refund. I am talking about a brush worth under $25. When I replied and said forget the refund and I suggested i was being accussed of being dishonest they denied it. Unbelievable. Pretty sure I did not receive any refund at all in the end. So I paid for an item i didn't receive hmmmm now that is a Consumer Affair isuse if ever there was one. Truth is i cannot be bothered, I simply I wont order from the company again. Dozens of companies sell the same products so it really isn't my loss.

Bad service – After one and half month waiting to receive my colours pack they not even responded to my phone call or emails . Very poor service even 0 star is too much for their scaming site. I wasted my money and my time which I ordered one and half month ago to start my own business so I ordered my colours from them about month an half ago . But still no… Read more

receiving my order . I called them to get my refund so I could order from another warehouse which is responsible at least they told they will following up my parcel and will contact me . After 3 days no call , I called them couple of times and no one picked up the phone so I left massage for them to call me . Nothing happened. I emailed them ,unfortunately no response. Please people don't waste your money and time on their scam site. Very angry with poor service .

Exceptional Service – Having purchased a product from the manufacturer and not receiving the order (in the process of paypal claim) I found the same product on salonshop online. I contacted Salonshop to see if the product was in fact available and was informed that they had the product in stock and could be delivered in 2 days. I purchased the item in question and true… Read more

to their word the parcel arrived in the 2 days. So in future I will give the manufacturer a big miss and purchase from Salonshop because of their excellent service.