Samsung BubbleWash Smart AI WW85T504DAE (8.5kg)
VerifiedMPNs: 818496, WW85T504DAE and WW85T504DAE/SA39 reviews
Usual family use for a bit over 3 years and then drainage impeller suddenly died. We cleaned filter regularly. Samsung were easily contactable and helpful over phone for some initial troubleshooting but ultimately said there was no warranty and that we were on our own. I think less than 3 years of regular use for a relatively premium priced washer is poor. I think I will buy a new Bosch machine as hopefully they will be more durable. Show details
I had a Samsung WW85T504DAE/SA front‑load washer that worked well for several years, but recently the water inlet valve stuck open after a cycle finished. When I opened the door, water continued flowing into the drum and flooded the laundry floor- by the time water was turned off and pipes had emptied there was a a couple of cm on the floor and up… Read more
walls. Technician diagnosis pointed to a failed inlet valve. Given the cost and the flood risk, I replaced it rather than repaired. Wash performance was good while it lasted. Why bother with the cute melodies to start and stop a cycle, and AI integration .. just make a washing machine that lasts.
This washer cost $771 and was purchased in 2022, by 2026 it had to be replaced. 4yrs old and ready for the tip. The repairs were going to cost nearly as much as a new machine. The repair man called stated it was a common problem with new machines not lasting. It had hardly done any work. On average two loads per week for a couple. Have replaced… Read more
with a Bosch, hopefully it will last. If they could just make these machines simpler without all the bells and whistles, maybe there wouldn't so many issues.
Reviews with attachments
Love it – I love my front loader washing machine and love the brand Samsung. I have had many brands fail over the years and this is the only one I haven’t had issues with. It is easy to clean and use. Next time I will upgrade to a delay start so I can keep on track with my washing Show details
Extremely Disappointed, Major Failure Just Out of Warranty I am beyond disappointed with this washing machine. A part that was clearly faulty had to be replaced twice during the warranty period, and now, just one year out of warranty, the machine has completely failed in a much more severe way. The damage is so significant it has literally torn… Read more
the drum apart from the inside, this isn’t normal wear and tear, it’s a serious mechanical failure.
For a product at this price point, you expect durability, reliability, and proper engineering instead I ended up with recurring faults that eventually led to catastrophic damage. This machine clearly had an underlying issue from the start, and it should have been resolved properly the first time.
I strongly believe this situation warrants a proper resolution from the manufacturer, as no appliance should self-destruct shortly after warranty expires, especially one that has already shown the same fault multiple times.
Not recommended, and I will be reconsidering this brand entirely moving forward.
Positive reviews
Very happy with washing machine – I've had this machine for about 10 months. It is a 'smart machine' so occasionally it tells me that it needs a software update or that it's time for a drum clean. I'm not used to this kind of thing because my previous washing machine was bought 15 years ago. I like the various different settings, and it's convenient that the machine remembers my… Read more
favourite settings. I run the every day settings, as well as delicate and towel settings. The high spin rate is a real advantage. It reduces the time taken to dry the clothes, either on the drying rack or in the dryer. I also like the short cycle. It's called a 15-minute cycle, but the shortest I've managed to get was 26 minutes. Still, it's a quick load and it cleans well. The settings I use are generally pretty quiet, with a cute little song that plays when it's finished. I'm satisfied with this machine.
Super easy to use and quiet – Love the many many different wash/time options, best washing machine I’ve owned so far. Washes really well and even tells me when the drum needs cleaning and has a wash cycle for that too. I have used all the different wash cycles, temperatures, spin rpm’s and honestly, I couldn’t be happier. Great washing machine. Really happy I purchased this one. Show details · 1
User friendly to use – The washing new machine is easy to use, efficient and quiet. There are many cycle options. Quick wash works well although it takes longer than expected. Ensure you get the installer to check the machine does not leak and work well for the first few minutes. Show reply
Negative reviews
My Samsung WD85K6, has been nothing but trouble. I have had the technician look at it on at least three occasions. Most recently when the plastic triangles (2 out of 3) broke away from the drum. Then, it literally chewed holes in /ate our clothes. Got it back from the tech, now the door has a waterfall function all over my laundry floor. In… Read more
addition the dry function leaves washing damp after hours of electricity use. Of course the extended warranty I purchased ran out in December 2024. Do not buy these machines
This machine is a bit of a con. Despite being rated as a 8.5 kilo machine, this capacity is only possible on one of the machines (many) wash cycles. It should have been built in the 50's as all it does is rock 'n roll. Doubles as a home security alarm. It is a noisy banger. Show details
We appreciate you sharing your experience with us, Pete… Read more
Samsung rubbish – Big mistake, Samsung are the worst brand for washing machines and they are breaking down in 9 months and what’s worse they are ringing from numbers that register this call cannot be connected then blaming customer for their rubbish product. Do yourself a favour stay away you will regret it if you don’t Show details
Hi Terri, We're disappointed to hear about the poor… Read more
Recent reviews
We purchased the Samsung BubbleWash Smart AI WW85T504DAE (8.5kg) expecting a reliable washing machine from a global brand. Unfortunately, the experience has been nothing short of disappointing. Not long into using the machine, the internal paddle came off during a wash cycle. This wasn’t just a small inconvenience — it tore multiple items of… Read more
clothing and left the machine essentially unusable. For something as essential as a washing machine, this is a serious design and build flaw.
When I contacted Samsung support, I was told they would not cover the issue because the unit was one year out of warranty. The frustrating part is that the machine had barely been used during the actual warranty period — we were building and it sat unused for much of that time. In practice, the machine had not even been in service for a full year.
I raised the issue of duty of care and product responsibility, especially considering the premium price point at which Samsung sells these machines. Unfortunately, there was no acknowledgement of fault or willingness to provide assistance. It feels like once the warranty lapses, Samsung completely washes its hands of any responsibility.
Do not buy this machine. Expensive up front, cheaply built, and backed by a company that walks away from obvious faults once the warranty ticks over.
Catastrophic failure of the plastic outer casing, causing water to flood the laundry while the machine was still running, major safety and electrocution hazard in a machine barely over 2 years old. Manufacturing defect, I cannot recommend this machine. Show details
Hey Nicole, we're sorry to hear that this has happened! We've sent you a PM.
Find out how Samsung BubbleWash Smart AI WW85T504DAE (8.5kg) compares to other Front Loading Washing Machines
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Awful customer support! – Washing machine only just over 12mths ago when I started a warranty claim. I continually had small balls of lint on my linens & my whites were slowly turning off white to grey. Some washing cycles it would leak as the floor around the machine was wet. My 1st front loader and I've never had any of these issues with top… Read more
loaders. The Samsung “Care” team was not helpful resolving the issue, I got asked over & over to provide proof of purchase which I had done 3 times. Really poor experience!
Awful customer support! – Washing seal broke 6 months after buying and Samsung refused to fix under the warranty stating we had “used it incorrectly” although we had been using a similar LG model for 15 years with no issues. The Samsung “Care” team was not helpful resolving the issue, constantly talking us in circles, blaming us for using it incorrectly! Really poor experience! Show details
Hi Trav, Thank you for sharing your recent experience… Read more
Not happy about product quality and costumer service – I bought the machine 2.5 years ago and twice broken. First issues was coins getting in the metal barrel and making some damage, I think it is poor design issue. Now the water pump is not working and I need to wait for 2 week to get someone to check it if it is a warranty issue or not. I will never buy again a Samsung washing machine. Show details
Hi Jorge. We're disappointed to hear that this has been… Read more
Samsung Call Centre customer service – Worst Customer Service. I’ve had a different branded machine previously never had any problems. I purchased a Samsung front loader washing machine 2 years ago until this week the washing machine was leaking water After multiple attempts to get through to a representative to book a technician someone came out and advised the issue is not… Read more
covered under warranty as a coin was found.
I understand if it’s multiple coins but it was 1 coin. Why did this coin not stay in the door or filter as it’s a front loader?
I was also advised the technician is free of charge and I confirmed this maritime times with the consult at from Samsung he said yes now to be advised I need to pay $200 for a call out fee. Horrible experience to encounter and customer service is terrible
Disappointing – My machine is still under warranty and it began to leak water after washing a towel. A technician came out the next day and found the plastic drum had physical damage which he claimed was caused by a coin getting in between the drums. To me this seems like a design fault and this machine is not fit for purpose. The technician did not find… Read more
anything that actually could have caused it nor did he inspect the pump filter. Samsung tell me this is my problem and they refuse to repair it. Not happy and will wash my hands of samsung
Hey, please refer to our private messages.
Kind Regards,
Brian Samsung AU
Hopes dashed with Samsung brand – Edited: Samsung rep has been in touch today and now have edited the date of purchase now that have found the origianl receipt and my notes. Bought Samsung frontloader in March 2020 from Goodguys after AOL refunded our $ for dud Electrolux as they couldnt supply the suggested Samsung machine (AOL offer a fantastic service.) However we had to have… Read more
the rep out on 21st jan 2021 as it was rattling and something was "off" with the spin and it appeared to be off balance. The guy came and repalced something to do with drum I think? and thought he had balanced it. It worked ok for a couple of months and then started the follwoing problems in close succession * soap dispenser rattles like crazy and the only way to stop that noise is to stand with your hand on it The metal around the saop dispenser has started rusting in the last 12 months It seems to never stay "balanced" due to the vibration/s, my husband, the Samsung rep, another applicance repair guy and even my electrician tried to remedy the "leveling" or balancing. It is SUPER noisy. I have on 2 occassions sat for HOURS on hold, so much so that my phone went flat!!, to Samsung, with not even getting through to anyone. Overall happy with the wash and am now used to the programmes but the ongoing rattles and vibrating and constantly trying to level this machine is just too much. I am a accomplished house keeper and the machine is in our large laundry that actually forms part of our kitchen and there isnt a drier to be blamed for the rusting. So I'd say dont buy Samsung due to the problems I have had and their poor ( well lack of = answering the phone to even report any faults) customer service. I am sure it is out of wty now, but was still in wty when I tried one of the 2 marathon phone calls with no answer at all! Always been happy with our Samsung TVs and phones, so perhaps they best stick to what they are good at, although am soured by this wm experience so may even look at other brands in future for phones and TVs given this tainting our opinion of Samsung. Like they'd care right??
Hey Bronnie, I am so sorry to hear about the poor… Read more (+1 reply)
Samsung are swindlers – Washing machine drum exploded and samsung won't cover it under warranty because they claimed it is my fault. Samsung are swindlers and will play with the fine print so they don't have to replace a faulty product. Show details
Hey Peter, I'm so sorry to hear about the poor experience… Read more (+1 reply)
Unreliable machine – Have had this Bubblewash machine for 18mths. Throughout this time it has consistently come up with error msgs (4C - Check water supply). I have to turn the machine off and on and leave for a while before turning it back on to get the machine working. On one occasion I couldn't get the machine to work again and it took 2 weeks for a technician to… Read more
come out - they ended up replacing a valve but the machine showed the error msg again 2 weeks later. Customer service has been appalling (both Appliances Online and Samsung Technical). Appliances Online refuse to have any involvement and palm me off to Samsung Service which take a week to get back to me. Unfortunately because I can get the machine working I am not entitled to a refund or replacement (I've been advised that if a technician comes out and the machine is working I will be charged). Buyer Beware!!!
Hey, I'm so sorry to hear about the issues you're… Read more
- +1
Spins insane and knocked off the dryer on top of it – Not just unhappy how detergent window doesn’t shut properly. It brew my mind when first used. It spins way crazy!!!!! Do not buy this product!! Look what it does when spinning in the videos. My dryer I put on top of it was smashed to the ground and broken. I’ve never seen any washing machine spins this crazy and moved nearly a half a meter away… Read more
from where it was. Wasted $700 in a bin as well as my dryer. Extremely unhappy. Now I really hope I can get my money back!
Hey Tomo, I am so sorry to hear about the poor experience… Read more
Find out how Samsung BubbleWash Smart AI WW85T504DAE (8.5kg) compares to other Front Loading Washing Machines
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worst washing machine i have bought in my life – bought a samsung fridge and washing machine since i moved to new house thought its good brand and good quality now the fridge is not working under the process of repair and the washing machine is too too too noisy feel like its rocking the world Show details
Hi fan, is your machine currently in repairs?
Gilbert Samsung AU
Samsung bubble wash 8.5kg washer/dryer – 3 years old but has been repaired twice already, door is now locked despite all troubleshooting efforts to unlock, washer leaks and dryer doesn’t dry even after 2 hours- I haven’t been satisfied. Inside of door has deteriorated Show details
Hey Laura, since the time of your post, has there been any updates regarding your situation?
Gilbert Samsung AU
Bad customer service and washing machine broke after 10 months – Washing machine broke after 10 months. Leaking water. Customer care would not even repair under warranty. Communication was bad. From: xxxxxx@partner.samsung.com" Sent: Tuesday, 18 April 2023 at 12:43:44 pm AEST Subject: SAMSUNG REFERENCE: Xxxxxxxx Good morning xxx, Thank you for taking the time to discuss this outstanding matter with… Read more
Samsung.
Our Authorised Repair Centre has now had the opportunity to assess your Washing machine- WW85T504DAE/SA. The technician’s assessment found that your unit has signs of physical damage. Therefore, please note that:
Samsung’s express manufacturer’s warranty provided with the unit does not cover physical damage caused by, among other things misuse, incorrect operation or not following instructions as stated in the Product Operation’s Manual or manufacturer’s instructions provided with Samsung consumer product. For Warranty Exclusion, please refer to Samsung Warranty Card VI.
Given the assessment findings, Samsung is not prepared to offer a remedy under either the express manufacturer’s warranty or the Australian Consumer Law consumer guarantees.
Awesome Machine – I love the features of this washing machine. It learns how you like to use it and adapts. For example: to chose which cycle you want the user turns the dial until the desired cycle is reached, for example 'Daily Wash'. That option was several clicks down option list however after using it several times in a row the system recognised that and now… Read more · 1
when turn the machine on it defaults to the daily wash setting.
Futher, we like to add an additional rinse cycle. After a few times of doing so the machine remembers that as well and automatically includes our preferred amount of rinses.
The machine also can link to your phone that lets you know when it's finished which is handy if you don't hear it finish.
That all might sound trivial but the simplicity really helps.
Oh yeah, and the machine works perfectly and after almost a year of use has never given us any trouble.
Worst customer service! – My washing machine broke after 8 month, when I contacted customer service they asked for a serial number to put the claim thru for a replacement. When I tried to follow it up their answer was - we didn’t receive your email! I’ve sent it over and over again from a multiple email addresses, they kept saying hey havnt received anything. My washing machine is still under warranty and this in unacceptable! Show details
Hi Chloe, We're sorry to hear you're experiencing these… Read more
Still waiting on delivery since April 2022 – Samsung is clearly not intending on delivery their product to their customer. I purchased this washing machine along with a heat pump dryer from the Samsung online store in April 2022. It took 1 month for a date of delivery to be provided to me initially. However Samsung did not handover the items to the courier. After numerous back and fort… Read more
between Samsung, their courier and Samsung call centre, I still have not received my items that I paid for. They kept promising to get back to me within 5 business days but this has never happened. They kept promising that the items will be delivered and of course this didn't happen.
My experience purchasing from Samsung has been worse than imaginable. Who would want to buy things from Samsung anymore after this?
At the time of writing I still not have received any concrete delivery date or even an update of what has gone wrong.
Hi Duong Q, We're sorry to hear that this has been your… Read more (+2 replies)
Low quality assurance, prewash cycle don't work as it should be and samsung don't agree their fault – The detergent drawer don't hold liquid for main wash cycle so when prewash function is selected all liquid are used in prewash cycle and main cycle is only with water which is a big issue for laundry wash. It seems as design issue with samsung and they don't agree on it. Logically it doesn't make sense to have two different compartment for detergent if detergent dispenses at all once.
Hi Zyoti, Thank you for your feedback and we'll be sure… Read more (+10 replies)
8.5Kg Capacity! Is it? – I bought this a couple of months ago. This washing machine has several wash options and 90% of them are for a maximum 4.5kg wash capacity. Some of them are only limited to 2.5kg. Only the "Cotton" wash option (which I never use due to high washing temperature) has and unknown limit. I believe this is misleading and deceptive advertising. I called… Read more
my closest store before writing this review, but they said: The capacity is 8.5 even if it applies to only one washing option :( By the way the quality is bad. The detergent box has been replaced three times so far, and the drum keeps pushing the door as if it want to break it. Strangely, the service person advised that it is normal. The issue is that Samsung would not agree that these are major defects, and would not agree with a full refund.
Hi there Sam, Thank you for taking the time to share… Read more
This is the best decision I made – All my blacks remain black. No lint or fuzz. I use it for my beddings and towels as well . They all come out so fresh and clean. Can’t do without it. Show details
Love this washing machine – Obsessed! New to Samsung but so glad I swapped over to this machine!! I wash so much these days with a baby & it treats the little clothes so delicately & love the 15 min option also for when I quickly need to get through a few loads of washing! It also tells you when it needs a clean which it does itself on the drum clean cycle, very clever. My… Read more
favourite setting is the cloudy day one where the clothes spin so much they almost feel dry when the cycle finishes which is perfect in winter because usually washing takes so much longer to dry when it’s really wet out of the machine but with this setting they dry quickly
Zero issues with this machine
Noisy & vibrates on spin since new – Reported fault within 1 week of installed, to date Samsung have tried to charge me the call out as they say no fault, rubbish I have videos of it vibration & noise which my old machine did not do. They have to date ignored the faults & video and say I have no claim. DO NOT DEAL WITH APPLIANCES ONLINE THE HAVE NO LEGENDARY SERVICE.
Do not buy Samsung Products – 8 months old and not covered under warranty. Even charged me $165 just for a technician to come out Show details
Hey Allison, what was the issue with your washing machine?
Gilbert Samsung AU
No complaints – Has been working flawlessly since I got it. No complaints at all. Love the AI touch Show reply
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Hi Nora, thank you for taking the time to leave a review.… Read more