Samsung Galaxy Z Flip5 256GB (2023)

Phone hinges fell off, just out of nowhere, didn't even realise they were missing until screen started malfunctioning, during warranty period. Samsung said, I dropped the phone or was user fault, despite phone being in immaculate condition. Then they asked me to pay 550.00 aud to fix the screen. When I said - No, - next they they said* ' out of… Read more

good will Samsung will replace for free' LOL this is a joke, im furious. Please read my review under flip z7

Reading other reviews, I now realise class action is not too far away—and that makes this experience even more frustrating. After just 16 months of use, my Galaxy Z Flip 5 developed the same issue reported by many others: the screen protector began lifting slightly at the fold, and within two days, a black line appeared and the inner screen… Read more

started to fail.

The phone is still under warranty, so I contacted Samsung support online. After over an hour with no resolution, I took it to their authorised repairer, City Phones. It took four business days and three follow-up calls just to have the job logged with Samsung. A week later, my warranty claim was rejected—without any detailed explanation—due to alleged "physical damage."

When I called, I was told it was because of a small dent on the back panel—something I hadn’t even noticed. The phone has never been dropped, has always been kept in a case, and is otherwise in excellent condition. I asked for a second inspection from another technician but the case manager [Name Removed] denied it and was rude.

What’s most disappointing is not just the product failure, but Samsung’s extremely poor customer service. There has been no accountability or transparency in how this has been handled. I’m now in contact with consumer protection authorities in Victoria to escalate the issue.

Samsung needs to do better. This is not how customers should be treated—especially when so many are facing the same defect.

I purchased this phone last year, and it came with 2 year warranty. After just 1 year of use, a vertical line appeared on the screen, and the display stopped working entirely. Despite still being under warranty, they have labeled the issue as 'physical damage' and put it under 'ABNORMAL USE' to avoid honouring the warranty claim, which would cost… Read more

$600 to repair. I am extremely disappointed. And to send the phone back to me, they charge $66, both case it's a loss for me. This experience has left me questioning the reliability of Samsung products and especially customer service.

Jumped at last – Well I purchased the new Z flip 5 about 4 weeks ago and whilst I am not wedded to it just yet, I LOVE IT. I am not a tech head, I really just bought it for the double screen. I love using it for both work and personnel applications. It is great for reading PDF and spreadsheets for work and it is next level for playing games. I am still getting… Read more ·  1

use to the whole Google thing after being an Apple user for so long but I am getting there.

Overall, I am a happy new Google Flip 5 user. I did take up the $15 a month option with Optus which allows me to start a new plan or go back to a new Apple phone at any time, I would suggest this option if you are not 100% sure as it is a massive investment.