Samsung 450L Bottom Mount SRL449EW / SRL450ELS Series

Been a great fridge and freezer over the years – Served us very well / efficient to run and never missed a beat - only complaint is ice tray not ideal but I’d buy another one if I had to Show details ·  1

bad experienced with Samsung refrigerator – it's being 10th year and freezer start leaking and our floor is damaged bcz of this my other friends have same issue I think samsung designed their fridge that can't working more than 10 years. Show details

Good first fridge – Maintains temperature well after 3+ years of use. It is quiet enough so as not to be noticeable. It is easy to clean. Freezer drawer broke due to overloading. Replacement drawer is too expensive at around $90-110. Good for a first fridge for a young professional couple. Surface is susceptible to fingerprint marks.  Show details

nice and big – nice and spacing, good enough for a small family, easy to maintain. bottom freezer has two drawers plus ice tray. very quiet fridge, easy to clean stainless steel doors. led light inside on both side wall, glass shelving, egg trays can fit about two dozens eggs got it at Harvey Normal with 50 months interest free.  Show details

Best Fridge I have ever owned – Cannot hear it - its quiet as a mouse, looks great and works really well. I have owned many fridges over time and found that most of them have little problems that bug you. This fridge has no issues that I can think of apart from the very bottom draw of the freezer doesn't open quite as far as I feel it should! But other than that - Brilliant and stays really cold!  Show details

Ice cube tray – We haven't had an issue with this fridge apart from some items (cucumbers, etc) occasionally freezing up when the fridge is either overloaded or too empty!!!! My main issue however is with the design of the ice cube tray. Who on earth designed it????!!!!! They need to find a different job, as this one isn't for them!! On most occasions this tray… Read more

is too difficult to extract and I'm concerned that the handle and trays are going to break. It gets clogged with ice drips that then prevent the tray from slipping out properly. This tray design needs a major overhaul immediately.

One Month Followup – Well it is a month since I dismantled the freezer covers and removed the ice blocking the drain. Today I see water leaking again! So I will need to spend a couple of hours defrosting it again. No wonder this Samsung fridge was discontinued. Show details

Samsung shouldn't make fridges – Purchased this fridge in late 2013 delivered 2014. We've always had issues with the fridge whether it's a knocking sound, which we have never been able to recapitulate for a technician to diagnose. But more so, it constantly gets ice build up in the freezer to the point where I am shovelling ice from the base at least once a week. I always check… Read more

to see that there isn't any dust etc build up in the air vent at the back and this checks out. I've attemped to unscrew the back to defrost as suggest on this forum which hasn't resolved the issue either. Each time I call Samsung about this, I am always told 'it's out of warranty so if a technician comes out and can't find an issue you'll be slugged with a call-out fee'. In hindsight, I wish we had never bought this fridge but went with my experience with their phones and televisions which are mostly good. This was my first Samsung kitchen appliance and it's just as a bad as the old freezers in the 80s where you'd need a hair dryer and ice pick.

Another Samsung dud .... Fridge – I purchased this fridge in 2013 based on energy star rating. It has never lived up to this because the thermostat does not work appropriately, not being able to maintain a consistent and reliable temp in fridge and freezer compartments. The design is faulty in the freezer section, especially and the plastic draws break and go off rails. The draws… Read more

don't open out and the number of times have had ice build up and water leaking, and had to manually defrost Fridge is considerable. My Fischer and Pykel lasted over 20 years. This is the second Samsung product that I have purchased which does not live up to Australian standards. I will never purchase another Samsung product... what I have learnt is that these problems are universal in this fridge and now they have stopped producing it I would not recommend any Samsung product and they do anything to not take responsibility

Like all Samsung products its designed to break down – This fridge is no longer frost free I find it amazing that I have a 20 year old Fisher and Paykel fridge and a 5 year old Samsung fridge Guess which one still works? you're right its not the Samsung. I honestly believe they think that if they design their products to break down that people will buy more of them. Well twice bitten thrice shy! i am officially ANTI SAMSUNG now rubbish microwaves, fridges and overpriced phones. Stay away! Show details

Fridge cannot keep a consistent temperature – Fridge never keeps the right temperature in the fridge section. Set at 3 degrees but would sit between 5-8 degrees even after waiting 24 hours. Freezer section ok but would appear it is work in the exact opposite of the fridge. Food is frozen solid eg Tub of icecream is rock hard.  Show details

Wouldn't Touch Another Samsung White Goods! – Awful, cheap product that is a very poor reflection on the manufacturer. The internal drawers in the fridge are brittle and break often. The replacement costs are high - I will have to stick with the trusty Fisher Paykel. This was my first purchase of Samsung homeware product and my feedback would be never again!  Show details

Full of problems! – We arrived home after 5 days away, to find that the entire freezer compartment had defrosted (everything had to be thrown out!) and the fridge wasn't as cool as it should be. The temperature gauge was flashing for both. I tried to reset it, but it doesn't stay at the selected temperature. The freezer is currently 21 degrees! I went downstairs to… Read more

find the water had leaked while we were away. Not happy at all. We are just in warranty, luckily, but the annoying thing is we are without a fridge for a week as the only Samsung technician is on holidays until the new year. A real inconvenience! This is not something you expect with a fridge that was only purchased last year!

Satisfaction and relief from Samsung – One day I noticed a "river" on the floor in front of the SRL459ELS and my heart sank,Its warranty had expired. I contacted Samsung went through basic fault finding ie made sure freezer gutters were clear - reset freezer to -18 and monitored closely after soaking up the leak.No use still leaking after a week. I cleared the ice completely but… Read more

found it would ice up within 24 hours and leak within 48 hours.Followed up with Samsung and with advice mentioned on this helpful review site, I decided to get a technician to assess. The fridge has not been going through the leaking/freezing cycle for a week today very relieved.The technician spent 10 minutes to put it right.He told me it was not an issue that I would have been able to correct.Samsung were tremendous they waived the technician's

fee relating to the age of the fridge and being just out of warranty.Thank you to all the Samsung representatives I spoke to especially the New Zealand Albany Service Centre technician who gave me the confidence that there was a solution.

Terrible product...above and beyond customer service..well done Samsung – Two year old refrigerator, simply ceased to function without warning. Worked well enough until then although noiser than our current fridge. We can not speak highly enough of Samsung after sales service. Once we had a case manager in the Australian office she has gone well above and beyond our expectations to help and rectify things for us. Fabulous customer service ..Well done Samsung.  Show details

Great after service from Samsung – Very noisy fridge. Easy to keep clean..loved it until it up and stopped working without warning... Only 2 years old. Rang Samsung lots of messing around and Buck passing initially but ended up having the most loveliest of people help us. Can't talk highly enough of the assistance we received. Above and beyond. Refreshing to see a big company work so hard to help a customer...well done Samsung.  Show details

Mostly good all round fridge – The build quality and finish are pretty good on this fridge. It is reasonably quiet when running. The only downside I have experienced is the coolness of the fridge compartment does not go down as low as I set it. I set it to the minimum it will go which is 1 degree C. With a digital working thermometre put inside the fridge all afternoon and… Read more

overnight and on separate occasions, I keep getting a solid reading of between 4-5 degrees, depending on when the compressor kicks in. It never dropped below 4 degrees. The freezer compartment stayed a constant -18 degrees which is great. I had a Samsung tech come out and replace a control board in the back but I got the exact same results after the fix as I did before the fix.

Pretty good fridge – I bought this fridge in person from a store. Had it for a year and works just fine. I haven't had any issues with it. It's got enough room inside. Has the option of digitally controlling fridge and freezer's temperature. The only negative is that it's occasionally a bit loud but not enough to be annoying. Overall, I'm satisfied with it.

Absolute numerous headaches – I bought this fridge 450els under the impression it was a good solid unit. Within less then 5 months these thoughts had gone to this is a right joke. Problems that have occurred 1) seals on freezer door all fallen away 2) fridge freezer total frozen leaving our contents ruined 3) stopped cooling 4) fan so loud our new born was awake… Read more

constantly

5) now it's simply doing nothing

I have dealt with Samsung 30 plus times to be so amused by there lack off ownership to there warranty and full of excuses.

I have gone to consumer affairs

Useless fridge, appalling service. Don't buy one – Have only had the fridge for 6 months. Purchased from Appliances Online. It stopped working a week ago, on Wednesday. The technician came on Friday morning, had to order a part (fan), came back on Monday and installed it and said it was fixed. It's still not working. Apparently, it now needs a new Board (surprise! they have to order one in). He's… Read more

coming back on Wednesday to install it. All the time off work, I don't get paid for as I'm a contractor, but they don't care. Not to mention, I still don't have a fridge! I'm appalled. Don't even think about buying one of these fridges.

Don't buy one. Freezer frosting up, Samsung service appalling – I have had the fridge/freezer for 3 months and over that time the frosting/icing up has gotten to a stage where there's ice all over the freezer drawers & food has frost on it. I am trying to get it sorted but knowing Samsung customer service (or complete lack of it), it's going to be a battle. Obviously it's a fault with this refrigerator/freezer… Read more

and they have not or will not rectify it. I have just seen the same problem reported in a review 2 years ago on the same model..wish I'd seen it before I purchased one. I spoke to a service person at Appliancesonline who completely discredited Samsung and said they were the worst company to deal with for after sales service..I then asked why would you sell their products because all they do is bring your company into disrepute..answer, people still want to buy them. Well, Applicancesonline I won't be buying from you again, because, I want to know that the retailer has faith in the products they are selling.

First impression not good – Fridge just arrived. Samsung logo on door not on straight. Hope things improve when it gets turned on. Rang Samsung. They are not interested sent me back to retailer.

Loud Humming – I just had this delivered today and I have a headache. The loud humming motor sound is doing my head in. My last fridge was silent. I'll be calling The Good Guys tomorrow to ask for an exchange or refund. What a waste a time and effort.

Should I prepare for the worst?? – Ive had this fridge for 6 weeks and the freezer has stopped working and the fridge itself is not great either. Service man said can't be repaired and that it needs to be replaced. I contacted Samsung to find out when this would happen and I was essentially just brushed off. It has been a week and soon I will have no fridge at all. I bought it from appliances online who were great so I may contact them. Not at all happy.

Worst fridge ever owned, worst service ever seen – I bought this fridge on 17/08/2014. It is under 60 days and I have a third technician visiting my house to look at the fridge. The issue is my freezer is in Arctic circle and fridge sits in Temperate zone..... effectively frozen things have so much extra ice depositing on it and the fresh veges go bad and moldy in 3 - 5 days. I will see if this is not fixed today I might just raise a case with Consumer Affairs.

Excellent family fridge and excellent energy rating – I purchased this fridge about 3 weeks ago from Harvey Norman. We got it for about $950 delivered which I thought was a great price. I was attracted to the size, bottom freezer and energy rating. The first week after installation it made a really really loud humming noise. I was a bit worried at that point that I had bought a dud. So I called… Read more

Harvey Norman and asked if this was normal. They said if it lasts for more than a week, probably not. Well after 6 days the noise stopped. Very occasionally it makes a humming sound (perhaps when the door is left open for too long), but 95% of the time it is perfectly silent. I love this fridge. The size is perfect, the freezer draws are great, the ice dispenser is awesome. I can't wait to see how it changes my energy bill. I would definitely recommend this fridge. Hopefully I will be able to give the same review in 2 years time!

Freezer has never worked and service is dreadful – I bought this fridge in November 2013 for a holiday rental house which is 500 kms away from where I live. Freezer has never worked since Day One but unfortunately, only a few guests have stayed in the house and so I don't get told the status of the freezer very often. I have made two warranty calls, and the repairer finally came out after 6 weeks,… Read more

said he couldnt find anything wrong, replaced some parts anyway and left. That was 2 months ago, and just now I have had guests again who have reported that the freezer does not freeze. Samsung are now saying that the delay in reporting it still didnt work means that another service call will have to be made. Again, I will probably have to wait 2 months for the service man to turn up (he does have to come from 90kms away). Reporting the problem is very difficult with the overseas call centre; they have no idea of the distances in regional Australia, nor of the special circumstances of a holiday rental house. I have lots of Samsung appliances, and all bar this fridge have been reliable. I have just never had a lemon before, and had to deal with the Service Centre. The fridge section works fine The freezer has never worked, and the service is dreadful

Strange Sounds – I bought this fridge 10 days ago and from the day 1 I noticed strange rattling sound coming from the fridge every time door is closed and also randomly during operation. This sound always lasts 3-5 seconds and it's always the same no matter how hard/gentle you close the door. Just to add that fridge is balanced. I called service and they sent a… Read more

guy who said it's all normal.

Also, since yesterday fridge started to produce new sound - vacuum-cleaner-like or sirens-like sound, right after that rattling sound I mentioned. This sound lasts 2-4 seconds.

I am quite disappointed with the fridge so far, especially seeing all the comments here saying it should be quite fridge. Also, I asked a friend who has same model and he can't hear all these sounds. Big, nice design, bright interior strange sounds

Good fridge at a decent price – Purchased this fridge almost a year ago. I didn't have any technical issues with it as mentioned in some other reviews. It's a good looking fridge for it's price. Does it's main functionality of keeping things cold well and hasn't been noisy for me. One of the only complaints that I have is that I feel that the veggies section might be a bit too… Read more

cold (from what i researched this is a common problem with bottom mount fridges though).

I also don't see the point of the egg tray, if someone can it explain to me that would be great. Functionality, looks, price Veggies (maybe) get cooled too much

What a great family fridge! – Bought this after much consideration as wanted a fridge/freezer with lots of space, intelligent spacing solutions, but not too big either. This one is just fantastic for our needs. We are a family of 3, but would easily suit a bigger family as well. I love the way you can store bottles lying down, the different storage option/solutions I have and… Read more

I find that I don't spend my time rummaging through the fridge as before trying to find stuff. The freezer compartments are big enough for our needs, I find the lower one a bit difficult to handle, but it's fine as I just use it for the bigger items like ice cream that are easily to locate. I like the little ice cube maker in the freezer compartment, intelligent solution to have a number of ice cubes always ready.