Not a good machine
Purchased August 2017 and has now carked it in mid load. Reading through, seems it's a common problem and absolutely should not be happening in a 3.5 yr old machine. I've followed the instructions to emergency drain but now door is still locked shut and my clothing is trapped inside. Machine has leaked from the seal regularly and seems to develop mouldy smells for no reason at all. The rubber bits that help seal the door gather all the gunge from the washing and it's really hard to clean, not to mention gross as all get out. The washing t...akes absolutely forever on most cycles. I know this seems to be the deal with front loaders these days but I wish to goodness someone would design a more practical machine for people who aren't at home all day to manage the washing. Good points (why I bought the machine) is that it's large capacity and has the ability to add clothes mid cycle. Won't be buying Samsung again, this one was a replacement for our last expensive Samsung machine that had carked it within 4 yrs.
Purchased in August 2017 for $1,269.00.
Pos waste on money
This has to be the most expensive lemon of a machine ever bought. Has constantly leaked from.front seal even after replacing once, bought extended warranty but it only covers the motor, now it doesn't dry spin properly and has become noisy. Have checked all pipes and drain pump no problems there. Have been to by an independent technician thats its cheaper to buy a new one now. This machine is like max 4yrs old. Will not buy samsung again. Considering this was a replacement machine from the last lemon samsung machine under warranty enough is enough.
Purchased for $16,000.00.
Samsung Front Loader - poor quality/unreliable washing machine
Paid over $1200 for this top of the range Samsung front loader 4 years ago. Was working ok until recently, except occasional water leak - but now very noisy, makes a loud clatter and won’t spin at all. The bearings and spindle worn out after just 4 years! Very expensive to repair. Not what you expect after 4 years of use from a reputable brand. Only gets used approx once or twice per week on average - hence very disappointed with Samsung durability. Bearings usually last approx 10+ years in a good quality washer. Previous Fisher & Paykel washe...r lasted 15 years and was still going without a problem when I changed to Samsung front loader. Big mistake. I have several Samsung TVs which are great but clearly their laundry appliances appear to be poorly made using cheap parts from what I hear. Massive inconvenience! Hoping Samsung will do the right thing. Will update. Lou
This is an bad product
This machine has had a intermittent fault of "Door Open Check" warning coming on since I bought it. This means that the machine won't work while the warning is on. The fault is intermittent and resolved itself when I rang to report it. Because there was no apparent fault I could point to, Samsung wouldn't come to fix it. Now the fault appears to be permanent and the warranty is up.
Don't buy this machine. I will not buy any Samsung product again.
UPDATE. Following my initial review, I was contacted by Samsung via ProductReview. I rang...Samsung back on 3 September 2020 and they said that they would send a technician to look at the machine and it would be free of charge provided I hadn't abused the machine in any way. An appointment was set for the following Monday, 7 September 2020 and I was told I would be send a confirmation and a copy of the work order. Nothing happened. Nothing at all. No follow-up, no work order, no technician. Not even a cancellation advice. So not only are Samsung's machines awful, so is their customer service.
Board and Seal both replaced
The board and seal both failed while under warranty. Warranty would only cover the board, not the seal which is also a common fault. This cost around $140 to replace. I hope other people are having more luck
Same as everyone else: water dripping underneath the door for 3yo machine used weekly at most
This is crazy, top of the range super expensive "intelligent" washing machine from samsung and laundry floor covered in water after every wash. Was watching closely and indeed seems to be the seal issue as water is dripping from under the door. I dont care about stupid messages "wash is over" popping on my Samsung TV i just want reliable washing machine, must previous Hitachi lasted 15(!) years with no issues until the motor died, another dodgy super expensive product from Samsung (eg 8K TV that cant play anything in 8K)
Purchased for $1,349.00.
- Verified purchase
Worked really well until 2 years and 1 month old.
The machine has performed well since I started using it sometime in April 2018. In early May 2020 it stopped mid-cycle and tripped the earth leakage breaker on my power board cutting all power to my house. I switched off the machine and removed the power cord to restore power to my house.
I contacted Samsung to see if anything could be done since it was just out of warranty. The Samsung representative said it was still within 'remedy' period and organised a technician who attended 3 days later (that was the soonest available).
The technic...ian dismantled the machine and found there had been a catastrophic failure of the pump out motor. He showed me the pump and it appeared that a part of the armature on the motor had detached and pierced the wall of the motor and pump's casing which had allowed water ingress. The resulting short circuit also destroyed the main board of the washer. All parts were replaced and the machine repaired under warranty, however I am alarmed that a relatively new and reasonably expensive machine could fail so spectacularly. If I did not have an earth leakage breaker it could have caused a fire or electrocuted anyone who touched the machine. I am concerned that I probably only have another couple of years life left given my experience and other reviews and am disappointed that I purchased this machine. The service from Samsung has been great but I wish I didn't have to call on it in the first place and just got a good decade of fuss free service out of the machine like people who buy Miele or Maytag products appear to enjoy.
Good machine, just wish it had lasted longer than 4 yrs
I bought the previous model (10kg without addwash window) in September 2015 that was replaced under warranty less than 2 years later. The replacement was the above model that was great (and used on average once a day for the almost 4 years we had it). I loved the range of cycles (including shorter washes), the add wash window and the size of the machine was a big bonus too.
It stopped spinning late last year, and not being under warranty anymore we decided to have it fixed. Turns out the bearings needed to be replaced. Only 4 months later it...'s doing the same thing again, and not spinning :( I can't justify the cost of getting it fixed again compared to just buying a new machine, so have decided to give a different brand a try. While it was working I really couldn't fault it, but just would have hoped for it to last a bit longer.
Do not buy - Dodgy machine and Dodgy parts
My wife and I puchased this machine January of 2018 and were 2 weeks outside the 2 year warranty when one day halfway through a wash cycle the machine died. No power, no display, just a drum full of water (slowly dripping out the door seal like everyone elses) and a trapped load of washing.
After finishing the emergency drain and rescuing our cloths, I called Samsung Care who at this point were kind enough to send a technician out under warranty 3 days later. The technician replaced both boards (top and bottom), and when we got the power and d...isplay back we thought we were golden... Halfway though the diagnostic test power cuts out again, and we get a burning smell from the washer. Your washing machine potentially creating an electrical fire is not a good enough reason for Samsung to replace the thing, with them now 3 weeks and countless calls later, sending out another technician from another company comes out to diagnose a problem with a main board that has already been replaced! So in short, our machine developed the very common leak with door, blew up 2 weeks outside of warranty, was fixed with brand new Samsung parts, just to blow up again. It is now 3 and a half weeks with no washer, and a truly horrific experience with Samsung Care and their warranty. We used to buy everything Samsung; phones, tv's, fridge, washer but after our experience (which still isn't over), we will not buy Samsung again.
Purchased in January 2018.
A few leaks, now board gone
The machine has been working well since we got it in August 2016 (I think). We've had a few leaks which seems to be common, but now it looks like the board has gone. Not only did it stop mid cycle and we can't turn it on, it's still full of clothes and we can't get the door open! I just read another review with the same issue and Samsung were able to fix it under their extended warranty, but unfortunately we don't have an extended warranty. Not sure how much this will cost to fix, but perhaps it's better to look at a new machine. It'd be pretty crappy to think a machine 3 years old could already need to be replaced rather than throwing money at it to fix it.
Seal Leaking, 4 months out of warranty
Thought I spend money to buy a good washing machine that would last. Machine is under 2.5 years old and seal has started leaking. Pretty disappointed as it wasn't a cheap machine. No visible damage to the deal but dripping out the bottom of the door. Seems to be a common fault.
- Verified purchase
Door seal leaks and now a board gone!
We decided to purchase this washing machine as we liked the 11kg size and the ability to add clothes through the cycle. Just over 12 months our seal started leaking and then this week it dies completely. No power to the washing machine. Powerpoint is working. It looks like a board has died. We can't even find a service man willing to come to house to have a look. They just say time for a new washing machine and this time don't get a Samsung!
All set to buy one of these....until I read the reviews.
Hey Samsung, I had my credit card out and was all set to buy one of the 11kg, until I read the reviews. Now I will look elsewhere. Your absolute lack of service with the door seal was a deal breaker with me. This is costing you sales.
- Verified purchase
Been using it for last 2 years without a problem
Picked this machine because of the Add on window in 2017. That key feature works for me every time. First thing in the morning, I go to the laundry room and empty the basket and start the machine. Then house cleaning while my daughter is eating breakfast. Guess what I have found under the sofa, bed and kitchen... towel, sockes. clothes..etc. Add them into the machine as I moving along the house. Half a hour later, my little girl finishes brekky and left me with a soiled bib. Chuck it into the machine. Gives me smile and justification about 1000 dollar machinery.
Purchased in September 2017.
- Verified purchase
Stopped working right after warranty expires, NOT met consumer expectation (solved)
About a month after the 2-year warranty period the $1,300 machine stopping draining property, it now leaves load very wet. I have to manually let water out using the emergency drain tube every time so it will spin longer and drain a bit better. Very annoying.
Certainly not any consumer would expect for a washer at this price point, very disappointed.
Update: problem solved after two home services and one workshop service. Good customer service, but still not happy with its reliability.
School Uniforms Trapped in Machine
So its Sunday and my kids school uniforms,$700 worth (mandatory school wear) along with infant clothing, are trapped ,held to ransom, inside this machine and the door is jammed locked and will not open.
Yes i have followed instructions.
Furthermore the error code AC6 is permanently on, stating communication invertor fault, call for service.
Yes i have followed instructions.
Yes i have called the customer helpline..citing warranty issue but willing to send out a technician.
But the logistics and time consumption and does our town have anyone available and in a hurry? !
Shall i take a day off work to make this happen too?!
Of course it will all be at your cost.
I have to have one after using my daughters -“amazing”!
So easy to use, quiet in operation, loads of cycle choices from the dirtiest washing to a gentle baby’s cycle. 11kg capacity, I just filled up the machine and it washed perfectly, so it saves power usage and automatically fills with the required amount of water. The mini peep door to add that left out garment is a bonus. A must have.
Door Seal Leaks
The door seal started leaking within 1 year of purchase. Samsung says it is user-error. Extended warranty claim it is user error. There are so many complaints about this issue on this page, I think a class action lawsuit is in order.
Purchased in July 2017.
Seal has gone!
Yep another seal gone! Customer care blames me as the owner for damaging a seal on a washing machine that is only 18 months old!
Disgraceful service from the well know brand.
- Verified purchase
Don't buy it!
I bought it because of ADDWASH feature and large capacity in sept17 from the Good guys (ebay) and in april19, it stopped rinsing and spinning leaving clothes full of soap and soaked. It was repaired a few weeks later and now again the same issue! I don't want it repaired anymore!
Questions & Answers
Hi, we purchase model WW11K8412OW Sin#5070799237 Front Loader and the front seal has broken and leaks dreadfully. I am unable to locate the front door seal. Can you please urgently assist.
Hi Aimee, we'd like to look into this. Would you be able to send us a message to the link below?
Could someone please tell me the door opening diameter and angle of opening? I have asked both Harvey Norman and Samsung online chat and they can't tell me! It would need to be physically measured, I guess, because these details aren't available anywhere in the manual.
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