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I would give it and Samsung customer service 0 if it was an option.
A little over a year ago we purchased a Samsung add wash washing machine item number WW85K54E0UW.
The washer has been broken and unusable for over two weeks.
We made contact with Samsung over two weeks ago as the washer had begun to leak water and had left rubber shavings all over the clean clothes. It was also vibrating excessively and when drawing in water sounded like a diesel truck. So incredibly loud!
With every call we made to Samsung, the representatives would threaten that if their tech could not find a fault we would pay an atte...ndance fee! An attendance fee on a broken washer within the manufacturer warranty period! It took over two weeks for a technician to attend our home all this time not being able to wash any clothes.
Don't waste your money
We purchased this machine less than a year ago, and use it for general household washing for two adults. A few weeks ago it started leaking every wash, with water coming out of the door. When I looked closer I noticed a tear in the rubber seal. I contacted Samsung who requested photos. TWO WEEKS LATER and after multiple emails following them up, I was advised they wouldn't assist as this was "accidental damage" and I would have to pay for a repair myself. So if you're looking for a product that falls apart in under a year from general usage, and terrible customer service, then I can recommend this Samsung washing machine. Otherwise, don't waste your money!
Purchased in March 2020 at The Good Guys.
Awful seal, overpriced and samsung don't honour the warranty
Design wise the Samsung is pretty nice and the add features works well, but thats where the positive part of the review ends for this washing machine, i had it 2 weeks before the seal started to tear, I left it as it was bad but over the course of a couple of months it became much worse, still well within my warranty period i contact samsung asking them to simple send a replacement seal for me to install but they wouldnt, i explained my last Samsung washing machine lasted 7 years with no issues with the seal or anything else really, the door ha...ndle fell off after 5 years but never leaked or had issues. Comparing the feel of the 2 seals on both my old and new washing machines the new one feels much more fragile so i decided to do a search and it seems like im not the only one having issues, theres a long list of people having the same issue in identical spots. bottom of the door, some have replaced it only to find the same thing happend again only a few weeks later. Anyway it looks like i will be out of pocket this time but hopefully this review helps someone else make an informed decision do your research before you buy this it wont last.
Purchased at The Good Guys for $800.00.
Poor Pump and Filter Design - Avoid
We bought this machine from the good guys in Brighton, VIC seven months ago. It is used daily for towels, underwear and small clothing items. The machine failed a week ago with a draining problem indicated. The filter was reasonably clean and the drain pipe clear. Finally after several calls to Samsung, a repair tech called today and found the pump blocked with lint debris. The pump was ok but would not operate due to the debris. What is the point of a filter if it fails to prevent this happening. This is very poor design and after light use fo...r only seven months it should not happen. I was also asked to pay $160 callout charge for something we could not prevent. Last Samsung that we buy. Postscript - After various messages being exchanged with Samsung in ‘mediation’ for this problem, we have got precisely nowhere. Samsung have not acknowledged there is a continuing problem in spite of the engineer saying ours was not the first Samsung machine with this problem that he had attended. Our next stop will be to request a full refund as per the ACCC website on the grounds that the washing machine is not fit for purpose and we would not have bought it had we known of this problem. Moral of the story, DON’T BUY A SAMSUNG WASHING MACHINE AS THERE IS NO CUSTOMER SERVICE WHATSOEVER.
Purchased in February 2020 at The Good Guys Physical store for $820.00.
This is noisiest washing machine ever!!!!!!
If your looking for a machine that would wake the entire house then this is for you
It’s constant spraying of water throughout the wash cycle is so ridiculously noisy it’s unbearable. There must better quieter machines out there but be warned this is a very noisy machine
Purchased in August 2020 at The Good Guys for $1,100.00.
Received this machine as a replacement for my last machine that was recalled. Was great initially better wash than the top loader, although since receiving in 2018 I have now had to get in touch with Samsung for mechanical issues x 2!! My last machine lasted years without one repair, this one hasn’t lasted its warranty period! SO ANNOYED with a busy house of 5!! Almost wonder if this model is faulty also??
Purchased in October 2018.
Poor Build Quality, Sounds like a diesel truck when in rinse cycle
Purchased Samsung WW95N64FRPW Washer from Appliances Online, this in May 2020, immediately noticed it was quite loud when in high spin, so I completed the following:
- Used a spirit level to make sure the washer is flat, I also checked the floor level too..
- Washer is on wooden floor boards, I purchase some specifically designed rubber legs QuietFeet - Less -b --- Washing Machine Noise (i've also tried without the rubber feet, it's even worse)
- checked level again in all directions
- Washer has nothing stacked on it or any objects around it...
Purchased in May 2020 at Appliances Online for $1,050.00.
No issues with the washing machine and into my 20th wash. It is quiet, and I absolutely LOVE the 'add-wash' feature. Definitely recommend this one to anyone looking for a front loader
Purchased in June 2020.
Wonderful washing machine
I'm so pleased with this purchase. It's great to be able to add forgotten pieces of laundry during the cycle without pausing the machine. The washing results have been excellent.
Purchased in March 2020 at Appliances Online for $789.00.
Really liking my new washing machine. Plenty of programs that I can choose from. I like the 15 min quick wash option and also the fact I can add clothes into the cycle. Overall a good sound machine.
Do Not recommend
we always used front loader with no issues , less than 2 months after purchase the machine started to leak through the front door, contacted the manufacturer who appointed a local technician to fix the issue , they came around and advised the 2 year manufacturer warranty would not cover the door seal, so we had to pay $240 to be fixed. we tried to contact Samsung customer service/ warranty again to dispute and no response. now 6 months after the purchase the machine doesn't seem to rinse or drain properly, we are a busy family of 3 (1 newborn), don't have time to chase warranty/ bad service again - we just gave up on Samsung, won't be buying their products again :(
Purchased in December 2019 at Appliances Online for $900.00.
Very nice and quiet!
I use this washing machine for daily wear and linen..It is pretty good at handling and Is not that loud when washing...
The add wash feature is pretty handy when I forget to put the last t-shirt hiding behind the door! Thus, saves water and time both as I don’t have to wait for another cycle for my tshirt!
Purchased in May 2020 at Appliances Online for $924.00.
good machine for the price
Bought the Samsung front loading washer WW85K54E0UW for my elderly parents as I have the higher model ( WW85M74GNOR) and have found the add-wash door very useful so wanted to get them something similar without all the whizz bang wi-fi features.
Product wise, the washer is very quiet during wash and spin cycles which is great for those that live in smaller and have bedroom next to the laundry. Although sometimes the spin cycle does not remove all the water and clothes still feel more wet than normal (especially when compared the my newer model...of this machine), it is still a great machine and parents are very happy with the purchase. The only downside of this washer like many have noted is the strong chemical smell of the seal and internals of the machine. We did a few empty all hot (60 c) washes with added vinegar and baking soda to try and remove the smell and it took about a week of use before the machine and laundry room was odour-free.
Purchased in March 2020 at Winning Appliances for $733.00.
An GREAT machine that washes clothes incredibly well. I love the bubble soak and steam wash cycles, especially for bedding. I also enjoy the 15 min cycle for small loads, and the add function tp add a few items once the cycle has begun.
I don't find that it's loud at all, we have it in our ensuite-style laundry right near the bed and I can hardly hear it.
In reference to the smell that others noted, after the first wash there was a faint plastic-like smell which I attributed to the heat of the cycle coming in contact with the internal seal material. It smelt like that "new" smell that a plastic cover might impart on a new sheet set for example. It was gone after the second wash so its negligible to me.
Purchased in April 2020 at Appliances Online for $706.00.
Quick Clean Is Great
The quick clean 15min option is great for energy saving, esp for items such as delicates that dont require a long 1 hour clean.
Bubble wash option has been great to remove sweat from gym clothes that our last machine struggled to do.
Only con is that its a little noisier than i expected it to be.
Purchased in February 2020 at The Good Guys for $713.00.
Unbelievable smell from day 1
My washing machine was recently recalled and replaced with this model. I was initially very excited until I used the machine which seemed amazing until the first load finished. I cannot believe to pungent smell coming from it. My clothes smell disgusting and the smell is seeping through my whole house. A repairer is being sent out to change parts but cancelled and I have not heard from them since . Have had to call and chase it up myself. No one can tell me where the repair part is.....It's a brand new machine?? Online reviews confirm repair does not fix problem. No amount of air freshener is helping this smell and im getting headaches. Very disappointed I accepted this replacement.
Purchased in October 2019.
Its a great machine, my previous one was Samsung too. Lasted me 9 years. The beauty of this is you have a lid where you can pause the Machine while in operation and put some clothes which I believe is great as compared to others which locks after starting operation.
Purchased at Bing Lee Online store for $1,099.00.
The reviewer stated that an incentive was offered for this review
This is a very smartly designed machine. It's great being able to add the odd forgotten sock once I've already started a load off. The slot is big enough to put a towel through which is handy.
The daily wash function runs for just an hour - great for water and electricity. You have the option to add steam cycles and easy iron which saves me a lot of ironing effort for my office wear.
I use the machine once a week and it worked perfectly for the first six months. Recently, though it hasn't been finishing off the washing cycle in the allotted time. It gets stuck , and I've got to reset the cycle in order to get the load completed.
Purchased in October 2018.
Used to be a good machine
I have this machine for over 2 years,with the good brand you will be expecting pay more right? Missus is very happy when we first got this but not after the drain motor /pump playing up.Sometimes its working but most of the time not.We have done the research about troubleshooting and we believe we've done all of this but still we have no luck.Call few technician asking for a quote to do the repair and we're surprised the cost, almost the same amount when we bought it.It could be happier if it last at least 5 years at least we've used it longer to cover the cost.But thats my thought anyway
Excellent easy to use front loader
This machine is clever in design and features. Being able to add an item to an already commenced wash is just one of the clever innovations. It offers a wash for black fabrics generating extra rinsing so no soap residue is left on clothes. It has a capacity of 8.5kg making it ideal for washing larger items or for bigger families. It has a steam cycle for baby wear and bedding, along with a bubble cycle for extra cleaning. Easy ironing option makes clothes less bunched up and crinkled. Every 40 washes it prompts you to initiate its quick self cleaning cycle. This machine lives up to its promises. My only negative would be there is a small lever that you use for liquid detergent but take out for powder. I’m hoping I don’t misplace it!
Purchased in July 2019 at David Jones Online Store for $899.00.
Questions & Answers
Ok. All setup and calibrated. A few things that got me in the setup process.
1. Machine is bigger than advertised. 550mm is more like 580 - 590mm Definitely measures 550 on the top and from the back panel to the door but it does not include the overhang that makes it wider. Made difference when trying to squeeze it through the gap.
2. Need to adjust the feet halfway before putting it in place. This will give you a chance to lower one side if the other side is against the wall.
3. Clearly state that it only uses one inlet hose.
4. And lastly, a different coloured tape would be a help. Took a while to figure out why the detergent drawer wouldn't open. Maybe that was more sweat in the eyes.
So the question is, what determines highly-enriched agents?
my old samsung lasted for over 10 years ,wf0754w7v, this modil had a '"my cycle"" program that i coud select my optuns as i like to wash in cold water. dose the new ww75k54eouw, have a program that will let me wash in cold water ???
|Category||Front Loading Washing Machines||Front Loading Washing Machines||Front Loading Washing Machines|
|Capacity||7.5 kg||8.5 kg|
|Household Size||2-3 people||3-4 people|
|Features||Door/Lid Lock (Child-proof), Reload/Add Wash and Steam Function||Door/Lid Lock (Child-proof), Reload/Add Wash and Steam Function||Door/Lid Lock (Child-proof), Reload/Add Wash and Steam Function|
|Energy Rating||4 star(s)||4 star(s)||4 star(s)|
|Water Rating||4.5 star(s)||4.5 star(s)||4.5 star(s)|
|Colour / Finish||White||White||White|
|Dimensions||850 x 600 x 660 mm||850 x 600 x 660 mm||850 x 600 x 660 mm|
|Max Spin Speed||1,400 rpm||1,400 rpm||1,400 rpm|
|Number of Wash Cycles||12||12||12|
|Weight||63 kg||63 kg||63 kg|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)|
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