Samsung AddWash Steam Front Loader

Terrible washing machine – This would have to be the worst purchase ever. Purchased in 2020 just under a year later the words were almost unable to be seen on the front part of the machine where you select cycles. How on earth do they just come off? Anyhow as under warranty they came and replaced but now they have almost disappeared again. No cleaning on this just wipe over… Read more

with a cloth with water every now and then. Then to top it off in the last couple of weeks only the 15 minute cycle will work. Comes up with error message 4c. I rang a local repair company who said oh no those machines are terrible it could be the mother board or it could be multiple things we prob won’t bother to fix it. So 4 years for a washing machine! Who has money for that. Very disappointed!

Fantastic Machine! – Loving my new washing machine! After my previous washing machine of 8 years stopped working, I was on the hunt for a new washing machine that offered similar features. After much research I came across the "Samsung 7.5kg AddWash Front Load Washing Machine with Steam" and was blown away with the extend of features it offered for a low price too! … Read more

Since purchasing I have loved using it. I especially appreciate the bonus features such as the steam setting, bubble soak and easy iron. Its made doing laundry a breeze with such a fantastic piece of equipment!

For great service and very quick turn around I recommend purchasing from "Appliances online". They also installed the washer, removed my old washing machine and the packaging of the new for no additional price!

Highly recommend, fantastic!

Perfect – No issues with the washing machine and into my 20th wash. It is quiet, and I absolutely LOVE the 'add-wash' feature. Definitely recommend this one to anyone looking for a front loader Show details ·  1

Wonderful washing machine – I'm so pleased with this purchase. It's great to be able to add forgotten pieces of laundry during the cycle without pausing the machine. The washing results have been excellent. Show details ·  1

This machine has caused me nothing but trouble – In the three years i have owned this machine i have had so many problems with this washing machine. When in warranty i had the door fixed twice during warranty and the seal needed fixing. Then when the washing machine is two months out of warranty the spin cycle wouldn't spin so i had to get a sensor fixed. The last thing was the spinning cycle… Read more

being so loud and vibrating everywhere that its broken tiles from backwall and ground went through wall and busted pipe, this caused concrete inside to break the barrel inside and the invertor and caused it to leak from the bottom. That was the last thing that happened and i got told it was rubbish from a technician, its only three years old i see washing machines from facebook and gumtree for sale that are over 10 years old still working. What a problem washing machine, I have always purchased samsung products but after this i wont be anymore.

Broke down 2 months out of warranty – I'm a big fan of samsung products & I loved this machine when I got it. I enjoyed the fact that it had an in built heater so I didn't have to worry about using all the hot water and it always cleaned our clothes well. We had noticed the machine started sounding loud when on spin cycle at only 25months old. It started to get much worse (almost… Read more

unbearable to run on spin) after a couple of weeks so I decided to call a technician come out to look at the machine. The tech advised that the motor bearings were worn but I could continue to use the machine while I waited for the repair quote. The very next day, the machine stopped spinning altogether. I'm not happy! 26 month old machine (2 months out of warranty) that has been quoted at over $1000 to repair!!

FYI - Technician who came out advised us that he sees a lot of problems with samsung washing machines.

Very disappointing samsung.

Pump failure twice within 2 years – Machine broken within a month and samsung replaced the pump. Now again after 1.5 years this problem persist. The only remedy provided was to repair and its nearly 2 week past, since the problem arose and no good resolution yet, we have had to use laundry shop entire time while waiting for the resolution, Since it is the same problem again and also… Read more

the first repairer from the samsung had mentioned that "this model machines are having problem with the pump, now the pump i am replacing is the upgraded one, it should be fine" and we have the pump failure again, if only i had known that this machine would have pump failure twice within two years i wouldn't have bought it. According to consumers affairs Victoria - "Major problems with products If there is a major problem with a product, the consumer is entitled to return it and seek a remedy, A reasonable consumer had known about the problem, they would never have bought the product". Now the problem still remains and i have had a huge hassle twice, still waiting and I am entitled to replacement or a full Refund as even if the pump is repaired it is likely to happen again, I might never buy a samsung washer again unless there is a decent one.

Seal broken and less than 3 months later coming away from drum. Awful customer service – Owned this machine about 8 months when it starts leaking seal is broken. Repaired by samsung after threatening consumer law. Less than 3 months later seal comes away from the drum - again samsung blames me for what is clearly a design fault. Now they want $300 to fix it - disgusting considering it was nearly $1000 less than a year old Show details

Seal Issue – Similar as other users reported, we have the same issues with a tear in the seal of the machine causing it to leak profusely and increasing the washing time and wasting a tonne of water Show details

Poor quality, noisy and leaks due to a flimsy seal – Avoid this machine at all costs. It's really noisy and does not perform anywhere near to its price point. Add to this the fact that the Addwash Door seal is super flimsy and has recently broken causing the machine to leak badly during every wash. Samsung refuse to offer even the slightest bit of assistance claiming it's not covered by their… Read more

warranty. I can see this is a very common issue with this machine making their complete lack of accountability even more unacceptable. They just fobbed me off to a local repairer/dealer. Looking online a replacement seal by itself is over $65!!! For flimsy piece of rubber that will inevitably break again! Avoid this product and stay away from Samsung in general!

Good Samsung Service but worry about this machines longevity – This machine was bought in December 2019 for $790 from the Good Guys to replace a 13 year old Whirlpool front loader. It has been a good machine and had no issues with it. However, last week, I got the dread 4C error during a wash. It kept stopping and I starred it up to finish the load. I then did an empty load and it stopped and started… Read more

buzzing.

I promptly called Samsung Care and the Service Agent advised they are ordering the parts and pretty quickly. However they had the wrong part but came back again today to fix it.

In the end, the pump, control unit and door locking mechanism was replaced.

When I reported the issue to Samsung they didnt argue and accepted it. To me , it seems like this is a common issue.

The 2 year warranty expires in December for the internals.

It's a bit disappointing that it has failed but the Samsung service and Service Agent were great.

If the machine fails next time, I will just throw it out. Since I have solar power and a 5000 litre water tank, I will just buy a cheaper top loader machine and be done with that.

I would give it and Samsung customer service 0 if it was an option – A little over a year ago we purchased a Samsung add wash washing machine item number WW85K54E0UW.  The washer has been broken and unusable for over two weeks.  We made contact with Samsung over two weeks ago as the washer had begun to leak water and had left rubber shavings all over the clean clothes. It was also vibrating excessively and when… Read more

drawing in water sounded like a diesel truck. So incredibly loud!

With every call we made to Samsung, the representatives would threaten that if their tech could not find a fault we would pay an attendance fee!  An attendance fee on a broken washer within the manufacturer warranty period! 

It took over two weeks for a technician to attend our home all this time not being able to wash any clothes.

Just today two Samsung technicians picked up our machine stating the bearings had gone and that it was leaking from not only the door but from underneath. They mentioned that if they deemed these faults to be a result of our misuse the machine would not be covered under its warranty. 

Faults of this nature are totally unacceptable for a machine of this age. The appliance is used mostly on a time delay and has never been overloaded. We have totally lost faith in the samsung product and the poor customer service have left a sour taste. 

We have zero confidence to run any Samsung product in our home especially on a time delay when we are not able to observe or intervene if it breaks, leaks water or worse still catches fire. 

Please, please do not buy this appliance. It is far more trouble than it's worth and when, not if you start having issues with it there will be no customer service.

Don't waste your money – We purchased this machine less than a year ago, and use it for general household washing for two adults. A few weeks ago it started leaking every wash, with water coming out of the door. When I looked closer I noticed a tear in the rubber seal. I contacted Samsung who requested photos. TWO WEEKS LATER and after multiple emails following them up, I… Read more

was advised they wouldn't assist as this was "accidental damage" and I would have to pay for a repair myself. So if you're looking for a product that falls apart in under a year from general usage, and terrible customer service, then I can recommend this Samsung washing machine. Otherwise, don't waste your money!

Poor Pump and Filter Design - Avoid – We bought this machine from the good guys in Brighton, VIC seven months ago. It is used daily for towels, underwear and small clothing items. The machine failed a week ago with a draining problem indicated. The filter was reasonably clean and the drain pipe clear. Finally after several calls to Samsung, a repair tech called today and found the… Read more

pump blocked with lint debris. The pump was ok but would not operate due to the debris. What is the point of a filter if it fails to prevent this happening. This is very poor design and after light use for only seven months it should not happen. I was also asked to pay $160 callout charge for something we could not prevent. Last Samsung that we buy. Postscript - After various messages being exchanged with Samsung in ‘mediation’ for this problem, we have got precisely nowhere. Samsung have not acknowledged there is a continuing problem in spite of the engineer saying ours was not the first Samsung machine with this problem that he had attended. Our next stop will be to request a full refund as per the ACCC website on the grounds that the washing machine is not fit for purpose and we would not have bought it had we known of this problem. Moral of the story, DON’T BUY A SAMSUNG WASHING MACHINE AS THERE IS NO CUSTOMER SERVICE WHATSOEVER.

Annoyed! – Received this machine as a replacement for my last machine that was recalled. Was great initially better wash than the top loader, although since receiving in 2018 I have now had to get in touch with Samsung for mechanical issues x 2!! My last machine lasted years without one repair, this one hasn’t lasted its warranty period! SO ANNOYED with a busy house of 5!! Almost wonder if this model is faulty also?? Show details

Poor Build Quality, Sounds like a diesel truck when in rinse cycle – Purchased Samsung WW95N64FRPW Washer from Appliances Online, this in May 2020, immediately noticed it was quite loud when in high spin, so I completed the following: - Used a spirit level to make sure the washer is flat, I also checked the floor level too.. - Washer is on wooden floor boards, I purchase some specifically designed rubber legs… Read more

QuietFeet - Less -b --- Washing Machine Noise (i've also tried without the rubber feet, it's even worse) - checked level again in all directions - Washer has nothing stacked on it or any objects around it - Ran the calibration on the Samsung mode after completing the above - Ran a empty load of washing

Samsung sent out a technician, they said this was normal for a washer to be this level of noise, the washer on its own shakes itself so badly that the metal side walls shake - very normally apparently

Samsung will not take this back, Appliances online will not refund either, I'm now pursuing via CAV & ACCC - buyer beware purchasing large items online, you can't simply take these back to the store.

nice machine – Really liking my new washing machine. Plenty of programs that I can choose from. I like the 15 min quick wash option and also the fact I can add clothes into the cycle. Overall a good sound machine.

Very nice and quiet! – I use this washing machine for daily wear and linen..It is pretty good at handling and Is not that loud when washing... The add wash feature is pretty handy when I forget to put the last t-shirt hiding behind the door! Thus, saves water and time both as I don’t have to wait for another cycle for my tshirt! Show details ·  1

good machine for the price – Bought the Samsung front loading washer WW85K54E0UW for my elderly parents as I have the higher model ( WW85M74GNOR) and have found the add-wash door very useful so wanted to get them something similar without all the whizz bang wi-fi features. Product wise, the washer is very quiet during wash and spin cycles which is great for those that live… Read more

in smaller and have bedroom next to the laundry. Although sometimes the spin cycle does not remove all the water and clothes still feel more wet than normal (especially when compared the my newer model of this machine), it is still a great machine and parents are very happy with the purchase.

The only downside of this washer like many have noted is the strong chemical smell of the seal and internals of the machine. We did a few empty all hot (60 c) washes with added vinegar and baking soda to try and remove the smell and it took about a week of use before the machine and laundry room was odour-free.

Amazing machine – An GREAT machine that washes clothes incredibly well. I love the bubble soak and steam wash cycles, especially for bedding. I also enjoy the 15 min cycle for small loads, and the add function tp add a few items once the cycle has begun. I don't find that it's loud at all, we have it in our ensuite-style laundry right near the bed and I can hardly… Read more ·  1

hear it. In reference to the smell that others noted, after the first wash there was a faint plastic-like smell which I attributed to the heat of the cycle coming in contact with the internal seal material. It smelt like that "new" smell that a plastic cover might impart on a new sheet set for example. It was gone after the second wash so its negligible to me.

Unbelievable smell from day 1 – My washing machine was recently recalled and replaced with this model. I was initially very excited until I used the machine which seemed amazing until the first load finished. I cannot believe to pungent smell coming from it. My clothes smell disgusting and the smell is seeping through my whole house. A repairer is being sent out to change parts… Read more

but cancelled and I have not heard from them since . Have had to call and chase it up myself. No one can tell me where the repair part is.....It's a brand new machine?? Online reviews confirm repair does not fix problem. No amount of air freshener is helping this smell and im getting headaches. Very disappointed I accepted this replacement.

Great – Its a great machine, my previous one was Samsung too. Lasted me 9 years. The beauty of this is you have a lid where you can pause the Machine while in operation and put some clothes which I believe is great as compared to others which locks after starting operation. Show details

Fantastic Design! – This is a very smartly designed machine. It's great being able to add the odd forgotten sock once I've already started a load off. The slot is big enough to put a towel through which is handy. The daily wash function runs for just an hour - great for water and electricity. You have the option to add steam cycles and easy iron which saves me a… Read more

lot of ironing effort for my office wear.

I use the machine once a week and it worked perfectly for the first six months. Recently, though it hasn't been finishing off the washing cycle in the allotted time. It gets stuck , and I've got to reset the cycle in order to get the load completed.

Used to be a good machine – I have this machine for over 2 years,with the good brand you will be expecting pay more right? Missus is very happy when we first got this but not after the drain motor /pump playing up.Sometimes its working but most of the time not.We have done the research about troubleshooting and we believe we've done all of this but still we have no… Read more

luck.Call few technician asking for a quote to do the repair and we're surprised the cost, almost the same amount when we bought it.It could be happier if it last at least 5 years at least we've used it longer to cover the cost.But thats my thought anyway