Scanpan

Bought a 3 stage water fill knife sharpener from Vic Basement. What a wonderful tool. Kept knives sharp, easy to use. Wonderful. I could go on all day. Sadly, the pink middle wheel reached its maximum use and could no longer be used. So I check for replacement wheel parts. No, none. So I have to throw out the whole unit. Now the reason for the… Read more

one star. Go to page 5 of their catalogue and they talk about sustainability. Really you corporate hypocrites. No replacement parts, have to throw out a whole unit and you have the audacity to talk to us about your sustainability and that there is no planet B.

Well, I bought a GLOBAL brand similar sharpener and lo and behold they have replacement parts. At least they don't display hypocrisy like scanpathetic.

Do Not Purchase – Do not purchase scanpan knives, extremely poor qualiy steel, corrode badly. Zero warranty, response from Scanpan was I placed them in the dishwasher which isn't true. The blade edge badly pit's with black coloured divots. Exspensive rubbish.

Disappointment with Scanpans' "repair" of my faulty Fry Pan – I have owned various Scanpan products for many years now, and have been mostly quite satisfied with their products. My current 32cm Fry Pan has lost it's non-stick capability, and has a loose handle. I approached Scanpan (Sheldon and Hammond) regarding their 10 year Guarantee, sent my pan away for analysis/repair, and almost 1 month later had it… Read more

returned to me with only the handle "replaced". However, the handle is still loose. I have contacted their Warranty Team via email to complain, but have had no response. Perhaps more insulting was to be told that they couldn't fault the non-stick capability, and suggested that I clean the pan better with a scouring pad in future. Not happy! The ACCC will be my next course of action.