Scoot Questions & Answers

??? According the majority of these review, who knows they don't communicate with the public.

they want to weigh all of your bags first to make sure you're within their restrictions

You can’t check in online if you have a connecting flight

I don’t have a connecting flight unless there’s something i’m not aware of. I’m flying straight to Singapore

Sorry about late answer if you don’t have a connecting flight only other stop on the online check in is if you book through an agent if that isn’t the case sorry I cannot see any reason for non online check in

That must be it. I bought my ticket through the flight centre website. What a pain

Exactly I have flown many times with other airlines and booked through agents and never had any issues with online check in.

yes you can. go to scoot app on your phone and select manage my booking option, than enter your booking reference no and from there onwards next screen will show you options to add luggage for different prices.

Hi Chris.C dont be terrified, what ever you do just keep in mine Scoot got very bad customer service and if they over charge you for something dont even bother trying to get the money back. Their staff in Singapore will tell you to ring call centre. Call centre will pass the buck on if they pick up, and you just go around in circles. Scoot is own by Air Singapore but work nothing like air Singapore. You wont be able to bring bottled water pass custom so dont waste your time. You can buy water once you clear custom and yes you can bring snacks also bring a neck pillow for your own comfort. Next time try flying jetstar customer service is much better. Dont eat Scoot food on the plan is cheap. I fly business class with them last trip because I needed the flight and promise not to fly with them ever again. Hope you have a great holidays.

Thanks so much for answering me Sparky. It is greatly appreciated. Thank goodness we are only flying one way, 2 sectors but with a stop over in between, so all good. The reviews are soooo bad!! how do they keep in business??? They already cancelled me once and I fought it, then they have changed time & day of flight twice, but I have just adjusted oir holiday to suit. We will have a great holiday, Thankyou.

Scoot was fine. It's not Singapore Airlines, but it was extremely affordable. You get what you pay for and I thought they did a good job

Hi Cisco I totally agree. I should stop reading reviews. We have had both our trips now and found everything to be good (except maybe the toilet) but staff etc were lovely.

Cisco I agree. We found nothing wrong at all. I found 90% of staff were nice. Our whole trip, two flights were great. The only thing I would say is the toilets on the plane from Singapore to Berlin were disgusting. But other than that no complaints from me.

Before coming to productreview.com I was feeling good for scoring flights so cheap but now I am horrified. I have booked returns from Melbourne-Singapore-Amritsar with my partner. Chris C you mentioned you were traveling on scoot few weeks ago, do you mind sharing your experience please?

Jashan Randhawa. I was so worried about travelling with Scoot I sent myself crazy reading reviews. But we had 2 great flights with them from Melbourne to Singapore then Singapore to Berlin. I found nothing wrong with the staff other than maybe they were a little young therefore not as much experience maybe, but friendly and smiling. The only thing I was concerned about from Melb to Sing was the toilets closest to our seats were disgusting,but I was travelling with stuff to clean them before I used them. But other than that the seats were spacious and comfortable and we had a pleasant trip. Just set your self up with something to occupy yourself with, I downloaded stuff to watch on my phone and packed alot of nibbles to eat and we had bottled water in our bags ( you have to have empty bottles and fill them at the water fountain at the boarding gate), We also booked and paid for the seats we wanted which was expensive but soooo worth it. We booked seats in the quiet area and we chose the middle isle, we booked a seat either end and kept the seat free in between us hoping no one would fill it and we were lucky enough no one did so we had plenty of space. Easy really, Have a great trip!!

I suggest you visit external link 

Write to the Australian ombudsmen for aviation however if it was flight for Greece to Singapore you could try the EU one. Singapore ombudsmen is toothless

Thank you, James. I'll follow your advice and fill you in on any developments.

Singapore Dollars or Aud (better rate SGD)

Hi Rita, normally with most airlines stroller should not be considered as a luggage. As you can push it all the way till you board the plane. But I would double check with Scoot as they are a budget airline.

Regards,

Chris

Hi DT, not sure about it better check with airline.

Regards,

Chris

Hi chris, i think scoots only interested in selling seats but not when it comes to having to pay out.....no reply or whatever from the department xoncerned.....rubbish dept

Choose another airline

You can travel into Thailand on a one way Ticket yes ! i did it few months back no hassle ,

they will refund to you with really big cut from original payment you have made, and you can use your refund as a voucher, a voucher that you can only use it in flyscoot.com, not to mention you need to follow their T&C for using the voucher, heed my advice, stay away from scoot, they are pure scammer

most budget airlines will punish you for any changes you make. Rule no.1 never use budget airline if you are trying to make a tight time line, i.e connecting flights. and second make sure you get your details of your booking reviewed before buying like making sure you have the right names

requirements (baggage and meals) and lastly that you get your dates right.

Don't ever use their insurance and make sure to check that its not automatically included.

As for cancelling you will lose out.