Dont use the service and you’ll save your nerves.
We have approached Twice in the last few months and both times we ended up with nothing done and being left with a very negative and angry feeling.
First time - they came and gave a quote for drainage cleaning. Very expensive but we agreed as it had to be done. Booked the day, i had to stay back from work and ... they never turned up. I called twice to rebook and ask for what happened but never got any calls back and no apologies.
As they were local i tried one more time a couple of weeks ago. Asked for a connection of a gas cooktop. [name ...removed] came surprisingly quick, and told that his office will call us next day as it was a quick job. Not only we got no calls but i called the office three times since and each time was told “we are to busy now and will have to call you back later”. Finally when i called a week later and asked about the appointment, the front desk lady quite abruptly said, they were too busy with other jobs and i should be looking elsewhere and dropped the phone. Never ever again with them. It took me 1 hour to get another guy from Sydney who did the job the next day, no fuss and with a very reasonable price.
excellent and prompt service
My hot water tap wouldn't stop running, even after turning off the hot water system. After calling another company who said they couldn't come out until tomorrow I called Scott and Sons, Craig answered and, although he was very busy, he was able to come over within an hour and a half and fixed the problem efficiently. He also provided a lot of useful advice in regards to renovating our bathroom. I highly recommend this company!
- Verified customer
Cunning and very costly
A small problem of a leaking toilet due to old washer and parts.
Called to get a quote, said "It's hard to tell until I see it."
Came and fixed within 10 minutes. Charged $305.8, and said already had a 10% discount on the labor.
What a rip-off.
Should avoid this company.
Avoid at all cost
We hired Scott and Sons for a leak. After 4 1/2 hours they still could not detect where the water came from. We got charged $750, this included the worker waiting for 30 minutes for his boss to come and 20 minutes to write up the bill. We contacted our insurance and they sent out another plumber who detected the fault within 10 minutes. We were charged $140 and the leak was fixed.
Avoid this company
I engaged Scott & Sons to locate and repair a leak in the cavity of the wall. They made me pay for equipment they needed to do the job, for which I was overcharged and they refused to give me the receipts. They didn't provide me with a quote, so it was like giving them a blank cheque. They take advantage of other people's mishap. The final bill was excessive. My advice is to avoid this company at all costs.
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