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8 reviews
Lizzy P.
Lizzy P.
  Verified

I could no longer afford to buy my Dachshund Royal Canin Hypoallergenic for his stomach sensitivity. I was very hesitant to try Scratch as I didn't want to deal with runny poos! The Scratch website made a great recommendation for his issues and customer service advised that if my Pup couldn't eat it I could keep it and give it away and get a… Read more

refund. Thankfully there was no need for this. The delivery arrived quickly and he loved it from the get go and he's a VERY fussy boy. It smells so fresh too. He transitioned over a week and no tummy upsets. It works out to $12.50 a kilo and I was paying $20 a kilo for R.C. I love that it's locally made to a very high standard. Highly recommend. You can use this first order code for a $20 discount if you want to give it a go REFBKN2K8HPW6.

Jackie
Jackie4 posts
 

Quick to take your money but unreliable with deliveries. My dog liked the food, but I won’t return as I can’t keep changing his diet.

Christine J.
Christine J.VIC2 posts
 

Our old pooches digestive system was in great health after eating Scratch for about 3 years. This is a top quality mixture of only goodness, also an Australian company. You can tell by the structure of yes, the poos!. No loose stools!. Healthy coat, healthy doggo. The Scratch team are great communicators and genuinely care about your dogs needs. … Read more

Our dear old boy died last week. On cancelling our subscription they refunded 1 unopened bag of Scratch and did not want it returned. I will be donating it to our local dog shelter. Today, I received a gift box of sweet goodies and a handwritten condolences card. That's a caring organisation not just driven by profits. Unheard of in this day and age. I highly recommend Scratch.

Emma D
Emma DNSW3 posts
  Verified

I switched to Scratch for my dog because I want to buy Aussie. I thought I’d give it a try? My super fussy dog loves it. Truly LOVES it. There was no transition period required, she went straight into it without complaint. She’s happy with their serving size and adores the treats I purchased too. Compares fairly well price wise with the canned food she would deign to eat. Can’t recommend this enough when I see my very happy dog.

Andrea F.
Andrea F.NSW2 posts
 

Great Company & Product highly recommend – Had my Italian Greyhound on Scratch kibble since was a puppy and after struggling to find the right wet too to complete his diet, scratch brought out their Raw Diet which he has been on since it was released and he loves, this complete solution has his coat glowing, teeth pearly white and strong gut health. Even their freeze dried treats are his favourite! Cannot recommend this great company or their outstanding service and products enough.

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Selah C.
Selah C.3 posts
 

Terrible delivery service – Terrible delivery service for $165 premium dog food price tag! First time: I had no one ringing the doorbell to notify delivery is here, I simply got a text it was delivered. They even delivered to the wrong building and I had to search up and down all my neighbourhood to find it and sneak in when people were coming in and out to retrieve the… Read more

boxes. I was able to retrieve 4 hours later from delivery it was all thawed, I emailed them for replacement, which they graciously were responsive and kind enough to sent another box out with specific instructions that reads deliver to the correct building x and ring the doorbell bell. Second time: Again delivery guys left on the street where anybody could have taken it, WRONG BUILDING AGAIN!!! This time I quickly went down within 5-10minutes receiving text and found that food arrived all THAWED and mushed up AGAIN!! Their propaganda makes it look like easy to scoop it out etc but if you refreeze it, it will get all stuck together and plus you are risking bacteria to grow. They were very sorry for the stuff up and gave me a refund but it was disappointing experience…

Cara
CaraVIC2 posts
 

Wonderful company – We started using Sratch for my older dog (who rarly ate dry food) and my new puppy over a year ago. They both loved it. I recently had to take the old boy off the account due to his passing. Today I got a lovely care package delivered from the Sratch team. What a beautiful gesture from a fantastic company. Thankyou so much. It put a smile on my face that a company has such a genuine and professional care policy.

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Marsha
MarshaNSW134 posts
  Verified

Excellent Kibble, Products and Service – Highly recommend Scratch. Australian made. Australian ingredients What they say is in it - is what you get. They have a referral system where the 1st order gets $20 off 1st order - by entering a referral number REFAEFPK92MSS QUALITY of these Aussie products is excellent. I have a smaller dog as well as a GSD. I bought the slow feeder for… Read more

little Charlie. He's a miniature DACHSHUND.

He now takes approximately 7 minutes on his dinner instead of 7 seconds. Charlie and the slow feeder dish are in photos. It looks like a lot of food, but it's not. It's just how the photo was taken Slow feeder was $25 and I believe this will be a saving on possible Vet bills in the future. Gulping food down can cause problems This is an amazing device

The service, products and the fact this is AUSTRALIAN is brilliant.

Highly recommend SCRATCH

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