One star is far to much
We have been with sgic for over 7 years and have to say the absolute worst insurance business around. 1st issue a leaking roof with water running downstairs. They sent a tech out who did test and confirmed the water was a leaky hot water tap and confirmed this with a heat gun. Got our own plumber out who confirmed sgic had tested the actual hot water pipe, our plumber got on the roof repaired the roof, fixed the leak and the water leak stopped. Complained of to sgic and after declining the claim based on their inferior report they cash settled ...us. 2nd issue our fence blew down in the storm last year behind us is vacant land. Sgic sent a doc out accepting the claim with an offer to fix the entire fence signed it. Next day they call my partner and claim it isn’t signed and changed the acceptance of the claim and demanded he sign it. He didn’t now sgic have reduced the acceptance and the claim amount with an offer of just over 200 dollars to replace 11 meters of fence line now dealing with AFCA and the incompetent staff in customer relations. Avoid at all costs it honestly isn’t worth it. If you are dealing with a complaint with them I highly recommend ACFA or CBA for your complaint
abysmal service, and double talk
Hi we are in adelaide (andrews farm) and have been insured with SGIC 11 years
When the hail storm hit on the 28th of october we were left with our Verandah roof (Fibreglass) looking like swiss cheese. It was complete devastation.
So we rang SGIC who told us they would send out an assessor.
Finally after calling 20+ times an assessor shows up 5 weeks later
dosn't bother even looking at the roof just asks us to email him the pictures, takes a few details and leave's
then with it getting closer to christmas we want our verandah roof fixed, so we c...
SGIC terrible Service, Was asked to prove hail storm happened in adelaide on the 28th of October ALSO!
I have a virtually Identical story to shafted, accept after approving my claim, they then turned around and said ' We are not accepting your claim because, our specialist appointed has recommended against it, mind you this was after 1 and a half months, that they sent out this specialist. Tried to tell me that the original builders report wasn't detailed enough and they couldn't go off it! But it was there builder. By the time they had finally sent somebody out I had cobbled up patches all over the roof. Non of the patches were long term, and y...et because I saved them a huge payout by patching it up myself; temporary, and keeping the water out my roof, I now get no repairs done. Have been with them 17 years, and every time I called which was daily at the end, I would get a different story, Even there own staff at SGIC started telling me they were disgusted in the way my claim had been handled. When they send somebody out 6 weeks after the storm It is pretty much a dead giveaway that an 'Independant Assessor' paid and appointed by them, is going to write a report in there favor. The Appointed Builder "Pa******ns insurabuild" were less than helpful also, Did not lift a finger, At one point SGIC told me they wern't doing there job, and that I could have another builder but it would require the whole inspection process done again, when I declined then they sent out the so called Independant Specialist, who was some old geyser who's first words were "ok so this happened on the 28 of october right! can you show me evidence of the hail storm on that day" I just said "MAN! where you been living! Even SGIC Had it listed as a major weather event on there site Under legal advise I am now going to contact Australian Financial Complaints Authority. I would suggest others do too! I know lots of other people SGIC are trying this trick on, and if enough people complain It may lead to a class action! Total Scumbags using dirty tricks, to get out of claims.
asked to prove there was a hail storm on the 28/10/2021 in adelaide
Has been a complete muck around, took 2 weeks for builders to inspect my damaged roof from the hail storm.
They write a report and say no maintenance issues, damage is consistent with hail, then 2 more weeks for approval.
They approve the repairs, then send out after another person, near 4 weeks later to look at my roof again who asks me to prove it was hail damage.
By this time I had made the roof as secure as I could with silicone, jigsawing bits of tiles back together and placing them on the bottom course.
Now, 2 months have passed, any n...
Buyer beware. Repetitive bad service from SGIC.
Hail storm in Adelaide 28/10/21. Damaged house and vehicle. Terrible service from SGIC. Major stress from vehicle claim which is now finalised but not to my satisfaction. Still waiting for an assessor to visit my house which has significant damage to it's ceilings. Cannot wait for this claim to be over so I can cancel, this being the last of my 6 policies with SGIC. SGIC do not care about their customers!! Worst experience as a customer in a very long time!!
PDS on Caravan Ins
Hi, It seems Iam not alone with getting bad service and complicated PDS, I read my PDS of June 2020 for Touring Caravan cover, On pg16 titled Liability Exclusions it states (1) will not cover an incident caused by an Animal, (2) not covered while attached to motor vehicle, (3) not covered if it becomes detached from a motor vehicle while in use, so not covered if a Roo hopes into the side of your van but your not covered any way because you had the van attached to a motor vehicle. ????. Then when I tried to sort this out I got the complete run a round. 3 phone calls, chat and Email. I now have my 7 policies of around10yrs with SGIC looking for a new home. Jeff
I have been with SGIC for about 20 years. Having read such horror reviews and about to take out home insurance on a new property I am now not so sure. I think I will shop around for a 100% Australian company with a better review rating.
I find it hard to believe this Co.! After months of stress from their refusal to honour our claim for the collapsed ceiling, they had the audacity to write to me demanding the name of the Co. that repaired the ceiling that they refused cover on!!. As if they would ever get any more money from me or my family.. Good manners stops me from describing just how bad this Co. and its assessors are. I took my custom to another Insurance Co. and saved myself over $700.
A tip for long time users of one Co,. as we were, I believe if you have had the same policy for over five years you are paying almost double what you should be paying because of automatic increases. It's worth checking out.
Cannot express enough just how wonderful the service was
Joanne whom I spoke with was friendly and very helpful
Went out of her way to follow up on a damage report for me
Received my payment with no fuss
Wont pay our claim
Our fence was damaged by workers next door. Although helpful at first, after months of nothing their assessor later determined that we were lying about how it was damaged. And refused to repair it. We are now looking for a new insurer.
Check your PDS, they will look for any excuse to not honour your policy. Save your money and go elsewhere. You won’t see a single dollar from these modern day thieves when the time comes to pay out a claim.
Shockingly poor communication and offering settlement for a fraction of claim amount despite evidence
I made a claim in late April 2020 following a house burglary. SGIC was prompt in arranging to get my house secured and locks fixed. The day after the theft a claims agent rang, asking me to estimate losses, acknowledging that I would not have had time to check yet exactly what had been stolen. I provided some very rough estimates on a few of the items I had noticed were missing. Soon after, I get a call asking for my bank account details so that they could make a deposit and settle the claim. I advised that I had not yet had a chance to c...heck what was missing, let alone research values and make a detailed police report. Approximately two weeks later, I provided a detailed list of stolen items, accompanied by receipts and pictures where available. I provided e-mail updates when I noticed anything else that had been stolen and sent a number of e-mails and phoned requesting a status updates. I received no response to any of my e-mails (other than automated messages stating that they wold attempt to respond within 10 business days) until 3.5 months after the burglary. SGIC then sent a brief e-mail offering compensation for about a quarter of the amount claimed (and even less than what they were willing to pay a day after the event, at which time they included compensation for items they are now not including in their settlement offer despite being provided with evidence!). They ignored all claims for anything other than one bag and its contents, including jewellery, despite receipts and pictures for some items being provided. They never requested any additional evidence/information, nor did they provide any explanation for ignoring most of my claim. This has not yet been resolved. I have been paying insurance premiums to SGIC for over five years and this is my first claim - and a small one at that! An insurance policy is only of value if the company honours it when a claim is made. It appears this company has no intention of making a fair assessment and pay out, rendering my policy virtually useless!
SGIC is not the company it used to be
We have been customers with SGIC for over ten years with multiple policies. We have recently put in a claim due to dampness entering our house from the edge of our slab. SGIC had a representative come into our home and assess it who promised us that the carpets are deemed non restorable and will be replaced. They cut out half of our homes carpets. Since then SGIC have refused to cover us for any damages, they claim the slab edge dampness issue is due to the builders error (from their building inspection report) and that the carpets will no long...er be replaced. Since this time I have rung multiple times asking for a copy of the building inspection report and of an apparent document we signed that said we agree to the carpets being removed and not being replaced. Both my husband and I have not signed any such documentation. After a week of asking for these documents I am still yet to see them. How can a company come in and remove half our homes carpets and then say they will no longer replace them. We are walking around on half concrete half cut up carpet. The customer service representatives do not speak very good english making it harder to communicate and they certainly are not sending the documentation that apparently supports their case. This has been going on for weeks now and as long term customers we are devastated for the lack of support. I will be moving every single policy away from this company and will be seeking legal advice.
- 13 reviews
- 17 likes
Sorry has no meaning, it become just a word!!!!
Been with them about 10 years, had to make a claim, when sgic asked me who they should speak to regarding a current claim. I advised them to contact myself "the policy holder" I was advised that a supplier will contact me within 24hrs. After a few days I had not heard from the supplier so I decided to call them. The supplier told me that sgic gave them my former partners details for contacting. Sgic neglected that I am the policy holder and that we discussed who to call. They are a joke. And this is just the tip of it. No Stars!!!!! Now to do...uble check that I requested my former partner to be removed. Seem to muck people around with smaller claims hoping people haven't suffered enough and give in because it's too hard. I have spent hours on hold waiting to speak to a claims office and today I spent 90mins waiting only to be told that they are too busy and won't be able to talk to me. Unbelievable considering I was try to fix their fkup. Well sgic, you can bash it where the sun don't shine. How many more times do I want to listen to a voice script or sales person say sorry! The one and probably only thing your good for! Saying sorry!!!!!!
The most hopeless people I have ever dealt with. They do not have a clue how to handle a claim. So many mistakes and they don't understand the basics of what needs to be done. I was shocked how bad they are since this is the first time I have made a claim.
Questions & Answers
Good Luck dealing with these people If my claim was for a substantial amount I would start the claim process by ringing the AFCA to begin with -10 on the score
I would be ashamed to work for such a company, who give constant double talk, and will do anything to avoid paying a claim, Avoid at all cost! there isn't a negative star rating or they would be in the minus, am going to AFCA claim manager is useless.
AFCA a fair course of action.
Feel your pain. They tend to kick into action when AFCA on board.
After reading reviews , disappointing
Hi Eaglejo, we acknowledge we don't always get things right first go and immediately but we are always trying to improve and right any wrongs we can. Unfortunately on review websites like this you are...more likely to hear the negative stories rather then the positive. Have you been a customer with us before? ~ Jono
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