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SGIC Home Insurance

SGIC Home Insurance

1.9 from 45 reviews · View Statistics

Reviews

1.9

45 reviews
  • Value for Money
    1.7 (15)
  • Transparency
    1.6 (11)
  • Customer Service
    1.7 (15)
  • Claim Resolution Time
    • 2-4 weeks (2)
    • 1-2 months (1)
    • 3+ months (4)
  • Claim ApprovedYes (3) · No (6)
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Jeff S.

Jeff S.Metropolitan Adelaide, SA

PDS on Caravan Ins

published

Hi, It seems Iam not alone with getting bad service and complicated PDS, I read my PDS of June 2020 for Touring Caravan cover, On pg16 titled Liability Exclusions it states (1) will not cover an incident caused by an Animal, (2) not covered while attached to motor vehicle, (3) not covered if it becomes detached from a motor vehicle while in use, so not covered if a Roo hopes into the side of your van but your not covered any way because you had the van attached to a motor vehicle. ????. Then when I tried to sort this out I got the complete run a round. 3 phone calls, chat and Email. I now have my 7 policies of around10yrs with SGIC looking for a new home. Jeff

Value for Money
Transparency
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4 comments
SGIC Insurance
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Jeff S.
Jeff S.
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Unsure now

published

I have been with SGIC for about 20 years. Having read such horror reviews and about to take out home insurance on a new property I am now not so sure. I think I will shop around for a 100% Australian company with a better review rating.

Incentivised ReviewNo
Coverage TypeHome & Contents
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1 comment
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Rob

Robadelaide sa

  • 13 reviews
  • 6 likes

audacity

published

I find it hard to believe this Co.! After months of stress from their refusal to honour our claim for the collapsed ceiling, they had the audacity to write to me demanding the name of the Co. that repaired the ceiling that they refused cover on!!. As if they would ever get any more money from me or my family.. Good manners stops me from describing just how bad this Co. and its assessors are. I took my custom to another Insurance Co. and saved myself over $700.
A tip for long time users of one Co,. as we were, I believe if you have had the same policy for over five years you are paying almost double what you should be paying because of automatic increases. It's worth checking out.

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2 comments
SGIC Insurance
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Rob
Rob

Where we come from your reply is called a "Fur coat & No knickers" reply, in other words, all talk and no substance. I'm so glad we moved on from SGIC, it saved us heaps..

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Chris

ChrisSoutheast, SA

  • 2 reviews

Great Service

published

Cannot express enough just how wonderful the service was
Joanne whom I spoke with was friendly and very helpful
Went out of her way to follow up on a damage report for me
Received my payment with no fuss
Excellent Service...

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1 comment
SGIC Insurance
Care TeamSGIC Insurance

Hi Chris, thanks for the great review! Glad we were able to meet your needs and we will continue to provide this service. ~Natalie

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Andrew Dumas

Andrew Dumas

  • 2 reviews

Wont pay our claim

published

Our fence was damaged by workers next door. Although helpful at first, after months of nothing their assessor later determined that we were lying about how it was damaged. And refused to repair it. We are now looking for a new insurer.

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1 comment
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TSH

TSHSouth Australia

Thieves

published

Check your PDS, they will look for any excuse to not honour your policy. Save your money and go elsewhere. You won’t see a single dollar from these modern day thieves when the time comes to pay out a claim.

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2 comments
SGIC Insurance
Care TeamSGIC Insurance

Hi Tsh, thanks for your review. If you are unhappy with your claims decision you can follow our complaints process at this link https://www.sgic.com.au/help-information/complaints-resolutions Hope this helps. ~Kaz

TSH
TSH

Have already submitted a request for a review. Thanks.

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Shockingly poor communication and offering settlement for a fraction of claim amount despite evidence

published
Value for Money
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2 comments
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Here is our Facebook link - https://go.sgic.com.au/2m59ChY. ~Natalie

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Katie W.

Katie W.Metropolitan Adelaide, SA

  • 2 reviews

SGIC is not the company it used to be

published
Value for Money
Transparency
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1 comment
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calais

calaisPerth, WA

  • 13 reviews
  • 12 likes

Sorry has no meaning, it become just a word!!!!

published
Value for Money
Customer Service
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3 comments
calais
calais
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Unbelievably bad

published

The most hopeless people I have ever dealt with. They do not have a clue how to handle a claim. So many mistakes and they don't understand the basics of what needs to be done. I was shocked how bad they are since this is the first time I have made a claim.

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1 comment
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Not fast to settle claims.. still waiting

published

Provided the required documentation requested for accidental damage to A laptop... have rung numerous times over the last 3 weeks... to be told I'm sorry... the last person didn't get the payment approved.. but I will do that now and the money will be in your bank account 5-7days. The last 3 people I have spoken to have given me the same spill... least one admitted that the person I spoke to the time before didn't do what they said they would do.. my patience is wearing very thin now. I just want this claim finalised!

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1 comment
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Lyn M

Lyn MAdelaide

  • 5 reviews
  • 4 likes

Don’t use SGIC I would give minus stars if possible (L.AM)

published
Value for Money
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3 comments
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Lyn M
Lyn M

You have access to policy number here so what is the need to go to your face book page. The runaround as usual.

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SJW

SJWSouth Australia

  • Verified

Excellent and Fast Service

published

Did a lot of shopping for Home Insurance. I was already with SGIC for auto insurance and recently purchased a new car. The changeover was super easy and it was actually a reduction in cost. He offered home insurance. i didn't take it on the spot. I wanted to do my research. I found the price to be very good compared to others, and although I haven't had to make a claim, the service is fantastic. Just took care of a mistake I made online and the guy on SGIC webchat came up straight away, without having to wait at all, and fixed my error in no time. Happy so far!

Customer Service
Incentivised ReviewNo
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1 comment
SGIC Insurance
Care TeamSGIC Insurance

Hi SJW, Thanks for the positive review! Glad to hear you found our premiums competitive and I hope we continue to provide great service. ~Natalie

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Terrible to not insure with SGIC!

published

We have been with SGIC for 29 years but as soon as we settle a car insurance claim we will be moving all 6 of our insurances. A car reversed into my car at a petrol station so not my fault and from the very beginning we have received wrong information, wrong directives, unhelpful assistants ,been told the money would be in our account then its not and delays after delays. Very dissatisfied and quite stressful. Overseas call centres that have a script and do not deter from that. Would not recommend to anyone!!!

Incentivised ReviewNo
Claim MadeYes
1 comment
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Donna P

Donna PAdelaide

  • 2 reviews
  • 1 like
  • Verified

Mixed experience after a break in

published
Value for Money
Transparency
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1 comment
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Mario D.

Mario D.Metropolitan Adelaide, SA

  • 2 reviews
  • 2 likes

Taken for granted

published
Value for Money
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1 comment
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Jason

JasonMetropolitan Adelaide, SA

  • 2 reviews

They are happy to accept your yearly payments but will avoid paying out when the time comes

published

I have several policies with SGIC and we have had two rental issues where a hot water pipe broke under ground damaging the Linen press cabinet with steam damaging the cabinet etc. When they came to fix it they fixed the Cabinet and need to cut the cornise away to get the cabinet in. You would think they would fix it, well the carpenter turned around and blamed the damage of the cornise on the tile roof. i complained yet nothings been done to fix it 5 years on.

Value for Money
Incentivised ReviewNo
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1 comment
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Terrible

published

Would not recommend SGIC to anyone. Have been with them for years. Very difficult to communicate with. Have changed our insurance to an Australian Company not a company based in SOUTH AFRICA. Staff were rude and had no idea what the were talking about. Don't insure with them. Doesn't even deserve 1 star

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Pete

Peteadalelaide

Tried to get out of paying.

published

Been with SGIC for 16 years. Never missed a payment or was late paying. Always thought they would do the right thing, especially with long standing, loyal customers. When it came time to pay for the damages, they wriggled and twisted and ended up paying a fraction of the losses. Very disappointing when they were quick to take the premiums but reluctant to give the required services. And had a few rude people on the phone.

Insurance claim madeYes
1 comment
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Not worth the paper it is written on

published

After over 40 years of insurance I have never encountered anything like this foreign company. Not sure if deliberately obtuse or simply give the run around so that you give up. Congrats I gave up and I'm not easily dissuaded but life's too short and it was a small claim so I cancelled. Imagine if it was a significant claim you wouldn't stand a chance. Look elsewhere preferably Australian owned. Also, I believe their assessors are rorting the system.

Insurance claim madeYes
1 comment
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Questions & Answers

Eaglejo

Eaglejoasked

After reading reviews , disappointing

1 answer
SGIC Insurance
Care TeamSGIC Insurance

Hi Eaglejo, we acknowledge we don't always get things right first go and immediately but we are always trying to improve and right any wrongs we can. Unfortunately on review websites like this you are more likely to hear the negative stories rather then the positive. Have you been a customer with us before? ~ Jono

Dianna F.

Dianna F.asked

Do you get a concession in your insurance cover if you have a pension card.

1 answer
SGIC Insurance
Care TeamSGIC Insurance

Hi Dianna F, there is no discount for pension cards, but the premium would be set based on the risk factors of the policy ie. age, surbub etc - feel free to give us a call on 133 233 and we can look into your premium for you ~Renae

Ursula C.

Ursula C.asked

What is the minimum amount for insuring home contents

1 answer
SGIC Insurance
Care TeamSGIC Insurance

Hi Ursula C, we would need to do a quotation using your individual information regarding who resides at the property and the size of the property etc. You can give us a call on 133 233 or quote online using this link https://www.insuranceonline.nrma.com.au/oss/GTConnect/UnifiedAcceptor/Portal.Quote/RW1466560601424?product=Home_Contents&brandId=sgic.
Please let us know if there is anything else we can assist with ~Renae

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Details

CategoryHome and Contents Insurance
Other Insurance Types Offered Business, Car, Home and Contents, Motorcycle and Travel

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