I find it hard to believe this Co.! After months of stress from their refusal to honour our claim for the collapsed ceiling, they had the audacity to write to me demanding the name of the Co. that repaired the ceiling that they refused cover on!!. As if they would ever get any more money from me or my family.. Good manners stops me from describing just how bad this Co. and its assessors are. I took my custom to another Insurance Co. and saved myself over $700.
A tip for long time users of one Co,. as we were, I believe if you have had the same policy for over five years you are paying almost double what you should be paying because of automatic increases. It's worth checking out.
Cannot express enough just how wonderful the service was
Joanne whom I spoke with was friendly and very helpful
Went out of her way to follow up on a damage report for me
Received my payment with no fuss
Wont pay our claim
Our fence was damaged by workers next door. Although helpful at first, after months of nothing their assessor later determined that we were lying about how it was damaged. And refused to repair it. We are now looking for a new insurer.
Check your PDS, they will look for any excuse to not honour your policy. Save your money and go elsewhere. You won’t see a single dollar from these modern day thieves when the time comes to pay out a claim.
Shockingly poor communication and offering settlement for a fraction of claim amount despite evidence
I made a claim in late April 2020 following a house burglary. SGIC was prompt in arranging to get my house secured and locks fixed. The day after the theft a claims agent rang, asking me to estimate losses, acknowledging that I would not have had time to check yet exactly what had been stolen. I provided some very rough estimates on a few of the items I had noticed were missing. Soon after, I get a call asking for my bank account details so that they could make a deposit and settle the claim. I advised that I had not yet had a chance to c...heck what was missing, let alone research values and make a detailed police report. Approximately two weeks later, I provided a detailed list of stolen items, accompanied by receipts and pictures where available. I provided e-mail updates when I noticed anything else that had been stolen and sent a number of e-mails and phoned requesting a status updates. I received no response to any of my e-mails (other than automated messages stating that they wold attempt to respond within 10 business days) until 3.5 months after the burglary. SGIC then sent a brief e-mail offering compensation for about a quarter of the amount claimed (and even less than what they were willing to pay a day after the event, at which time they included compensation for items they are now not including in their settlement offer despite being provided with evidence!). They ignored all claims for anything other than one bag and its contents, including jewellery, despite receipts and pictures for some items being provided. They never requested any additional evidence/information, nor did they provide any explanation for ignoring most of my claim. This has not yet been resolved. I have been paying insurance premiums to SGIC for over five years and this is my first claim - and a small one at that! An insurance policy is only of value if the company honours it when a claim is made. It appears this company has no intention of making a fair assessment and pay out, rendering my policy virtually useless!
SGIC is not the company it used to be
We have been customers with SGIC for over ten years with multiple policies. We have recently put in a claim due to dampness entering our house from the edge of our slab. SGIC had a representative come into our home and assess it who promised us that the carpets are deemed non restorable and will be replaced. They cut out half of our homes carpets. Since then SGIC have refused to cover us for any damages, they claim the slab edge dampness issue is due to the builders error (from their building inspection report) and that the carpets will no long...er be replaced. Since this time I have rung multiple times asking for a copy of the building inspection report and of an apparent document we signed that said we agree to the carpets being removed and not being replaced. Both my husband and I have not signed any such documentation. After a week of asking for these documents I am still yet to see them. How can a company come in and remove half our homes carpets and then say they will no longer replace them. We are walking around on half concrete half cut up carpet. The customer service representatives do not speak very good english making it harder to communicate and they certainly are not sending the documentation that apparently supports their case. This has been going on for weeks now and as long term customers we are devastated for the lack of support. I will be moving every single policy away from this company and will be seeking legal advice.
Sorry has no meaning, it become just a word!!!!
Been with them about 10 years, had to make a claim, when sgic asked me who they should speak to regarding a current claim. I advised them to contact myself "the policy holder" I was advised that a supplier will contact me within 24hrs. After a few days I had not heard from the supplier so I decided to call them. The supplier told me that sgic gave them my former partners details for contacting. Sgic neglected that I am the policy holder and that we discussed who to call. They are a joke. And this is just the tip of it. No Stars!!!!! Now to do...uble check that I requested my former partner to be removed. Seem to muck people around with smaller claims hoping people haven't suffered enough and give in because it's too hard. I have spent hours on hold waiting to speak to a claims office and today I spent 90mins waiting only to be told that they are too busy and won't be able to talk to me. Unbelievable considering I was try to fix their fkup. Well sgic, you can bash it where the sun don't shine. How many more times do I want to listen to a voice script or sales person say sorry! The one and probably only thing your good for! Saying sorry!!!!!!
The most hopeless people I have ever dealt with. They do not have a clue how to handle a claim. So many mistakes and they don't understand the basics of what needs to be done. I was shocked how bad they are since this is the first time I have made a claim.
Not fast to settle claims.. still waiting
Provided the required documentation requested for accidental damage to A laptop... have rung numerous times over the last 3 weeks... to be told I'm sorry... the last person didn't get the payment approved.. but I will do that now and the money will be in your bank account 5-7days. The last 3 people I have spoken to have given me the same spill... least one admitted that the person I spoke to the time before didn't do what they said they would do.. my patience is wearing very thin now. I just want this claim finalised!
Don’t use SGIC I would give minus stars if possible (L.AM)
Customer for 27 years previously 2 minor from 6 policies I had to go to ombudsman as my claim was refused by SGIC for damage to my home in dec2016 from a storm. the engineer SGIC sent tried to say no water entered the sub floor. A moisture reading of the subfloor some 6 months later was too high to get an accurate reading. the machine didn’t show a moisture reading as high as the sub floor was, The ombudsman agreed I have a legitimate claim. Sgic agreed to fix the damage but I am still waiting nearing 3 years later (dec2016 now Oct2019)for e...xtensive damage to be repaired.( over 100k)I urge you not to use SGIC) so you don’t suffer like I have. Damage is increasing I am finding new damage all the time. My health has declined as a result of the stress. I was forced into early retirement as a result of the stress it has caused. I required 36 medical visits ie GP, various specialists and tests to get blood pressure under control. Sgic are doing all they can to get out of proceeding with repairs. I am left waiting months at a time with no contact. Beware of who you use as an advocate as I was hugely disadvantaged by who I used. The guy I chose expected me to take29k plus GST when I was told by an engineer and builder it is over a 100k job. I complained that engineers were giving inaccurate details eg floor boards were unable to be sanded as not enough timber is left to sand according to person laying floor the boards I told the engineer this he still wrote in scope of work to sand floors. I Complained I wanted a different engineer report that was complete but of course they stuck with guy recommended by the advocate I chose. I have written as well as told SGIC and numerous people that have come to assess things at my house that the roof of the pagola was completely lifted ie all nails removed by wind but still no one has actually acknowledged or looked at that part of the pagoda. I went to my local M P to try for some resolution he wrote to CEO of SGIC who didn’t give the courtesy of a reply. If I go back to the ombudsmen I have to start the case all over again it is a joke. SGIC keep changing the person handling my case. I liked one only as she seemed to actually listen to me so they moved her on from my case. I have a folder containing 35 sections of reports and correspondence. I strongly urge you to have nothing to do with SGIC if you expect to have coverage for what you pay for. In my opinion The insurance industry needs an overhaul and royal commission. The number of people who tell me I am not the only one experiencing problems with insurance is a true indication and sad reflection of how poorly a lot of insurance companies treat their clients.
- Verified customer
Excellent and Fast Service
Did a lot of shopping for Home Insurance. I was already with SGIC for auto insurance and recently purchased a new car. The changeover was super easy and it was actually a reduction in cost. He offered home insurance. i didn't take it on the spot. I wanted to do my research. I found the price to be very good compared to others, and although I haven't had to make a claim, the service is fantastic. Just took care of a mistake I made online and the guy on SGIC webchat came up straight away, without having to wait at all, and fixed my error in no time. Happy so far!
Terrible to not insure with SGIC!
We have been with SGIC for 29 years but as soon as we settle a car insurance claim we will be moving all 6 of our insurances. A car reversed into my car at a petrol station so not my fault and from the very beginning we have received wrong information, wrong directives, unhelpful assistants ,been told the money would be in our account then its not and delays after delays. Very dissatisfied and quite stressful. Overseas call centres that have a script and do not deter from that. Would not recommend to anyone!!!
- Verified customer
Mixed experience after a break in
I'll start with the good! House got broken into on the Thursday, house made safe with great repairs on the Friday.
The items that were stolen were all replaced. It took 5 weeks and about 10 phone calls from me but the 2 items were replaced properly, so I was happy with that.
However the broken back screen door replacement has been horrible. I've had them out twice but they keep blaming a twisted frame, or the weather. The previous screen door worked perfectly for 5 years. It was a bad 'new' door, the door doesn't fit, and the actual locking mec...
Taken for granted
Joined them 5 or 6 years ago as i wanted to support local, no claims and no issues. 6 weeks ago i contacted them (as i sold the property they were insuring and bought another ) to simply change the insurance from 1 property to another and thats when all the trouble started. When i contacted them they seemed helpful and thanked me for being a loyal customer and for having additional policies etc. When the monthly amount fell due they failed to deduct the amount from my bank account (same account as before) and then sent me an email TELLING ME th...at i failed to pay my account so being worried my home and contents weren't covered i quickly rang to sort it all out .... and i was told that they would deduct the amount in the next 24-48 hours. The time passed and they didn't deduct the money, they then sent me an email telling me they were now canceling my 2 policys. At this point after all these years being a loyal customer i decided to go elsewhere as i thought if they cant even take the money out of my account whats it going to be like dealing with them if i ever have to make a claim!! So bye bye sgic and ill now be looking to change my car insurance to another company as well. I sent them correspondence under there complaints section, i received an immediate email telling me they would contact me ASAP...... im still waiting... haha
They are happy to accept your yearly payments but will avoid paying out when the time comes
I have several policies with SGIC and we have had two rental issues where a hot water pipe broke under ground damaging the Linen press cabinet with steam damaging the cabinet etc. When they came to fix it they fixed the Cabinet and need to cut the cornise away to get the cabinet in. You would think they would fix it, well the carpenter turned around and blamed the damage of the cornise on the tile roof. i complained yet nothings been done to fix it 5 years on.
Would not recommend SGIC to anyone. Have been with them for years. Very difficult to communicate with. Have changed our insurance to an Australian Company not a company based in SOUTH AFRICA. Staff were rude and had no idea what the were talking about. Don't insure with them. Doesn't even deserve 1 star
Tried to get out of paying.
Been with SGIC for 16 years. Never missed a payment or was late paying. Always thought they would do the right thing, especially with long standing, loyal customers. When it came time to pay for the damages, they wriggled and twisted and ended up paying a fraction of the losses. Very disappointing when they were quick to take the premiums but reluctant to give the required services. And had a few rude people on the phone.
Not worth the paper it is written on
After over 40 years of insurance I have never encountered anything like this foreign company. Not sure if deliberately obtuse or simply give the run around so that you give up. Congrats I gave up and I'm not easily dissuaded but life's too short and it was a small claim so I cancelled. Imagine if it was a significant claim you wouldn't stand a chance. Look elsewhere preferably Australian owned. Also, I believe their assessors are rorting the system.
Long term Customer of 20+ yrs but feeling disappointed
I have been a long term customer for 20+ years, with only one claim made, so what is more important than value for money was their customer service and ability to accommodate my needs, my policy was easy to set up and over the years i have updated it with no problems, but unfortunately recently when i contacted SGIC to place a claim i did not receive the customer service i had previously had, i found i was having to call to see how my claim was progressing the service consultant was very hard to understand and seemed not to really understand the problem when the assessor attended my property a carpenter was sent not an electrician very frustrating! and to top it off i'm still in limbo. Currently looking for a new provider.
Lodging and progressing a claim via their Offshore Call centre is Not Good
Whilst the actual Home Policy is reasonably good value and dealing with the Australian based staff and their Assessors is good, getting you claim underway and progressing it with any further information or any ongoing questions is really difficult.
This was also witnessed first hand when visiting the SGIC 'Shopfront' in Adelaide South Australia recently. Their own staff were re-routed to South Africa and put on hold for ages whilst trying to provide me with face to face customer service. They too appeared really frustrated.
Whatever happened to good local customer service?
Questions & Answers
After reading reviews , disappointing
Care TeamSGIC Insurance
Hi Eaglejo, we acknowledge we don't always get things right first go and immediately but we are always trying to improve and right any wrongs we can. Unfortunately on review websites like this you are more likely to hear the negative stories rather then the positive. Have you been a customer with us before? ~ Jono
Do you get a concession in your insurance cover if you have a pension card.
Care TeamSGIC Insurance
Hi Dianna F, there is no discount for pension cards, but the premium would be set based on the risk factors of the policy ie. age, surbub etc - feel free to give us a call on 133 233 and we can look into your premium for you ~Renae
What is the minimum amount for insuring home contents
Care TeamSGIC Insurance
Hi Ursula C, we would need to do a quotation using your individual information regarding who resides at the property and the size of the property etc. You can give us a call on 133 233 or quote online using this link https://www.insuranceonline.nrma.com.au/oss/GTConnect/UnifiedAcceptor/Portal.Quote/RW1466560601424?product=Home_Contents&brandId=sgic.
Please let us know if there is anything else we can assist with ~Renae
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