Excellent and Fast Service
Did a lot of shopping for Home Insurance. I was already with SGIC for auto insurance and recently purchased a new car. The changeover was super easy and it was actually a reduction in cost. He offered home insurance. i didn't take it on the spot. I wanted to do my research. I found the price to be very good compared to others, and although I haven't had to make a claim, the service is fantastic. Just took care of a mistake I made online and the guy on SGIC webchat came up straight away, without having to wait at all, and fixed my error in no time. Happy so far!
Terrible to not insure with SGIC!
We have been with SGIC for 29 years but as soon as we settle a car insurance claim we will be moving all 6 of our insurances. A car reversed into my car at a petrol station so not my fault and from the very beginning we have received wrong information, wrong directives, unhelpful assistants ,been told the money would be in our account then its not and delays after delays. Very dissatisfied and quite stressful. Overseas call centres that have a script and do not deter from that. Would not recommend to anyone!!!
Mixed experience after a break in
I'll start with the good! House got broken into on the Thursday, house made safe with great repairs on the Friday.
The items that were stolen were all replaced. It took 5 weeks and about 10 phone calls from me but the 2 items were replaced properly, so I was happy with that.
However the broken back screen door replacement has been horrible. I've had them out twice but they keep blaming a twisted frame, or the weather. The previous screen door worked perfectly for 5 years. It was a bad 'new' door, the door doesn't fit, and the actual locking mechanism is dodgy! The top lock is loose, and I got locked out last night when i went outside and the lock slipped shut. Also I never got a insect strip on the bottom of the door. It's supposed to be like for like. I will be replacing the dodgy door out of my own pocket.
I think SGIC are hiring cheap dodgy tradies. I will not be renewing with SGIC, and I'll move my car insurance too.
Taken for granted
Joined them 5 or 6 years ago as i wanted to support local, no claims and no issues. 6 weeks ago i contacted them (as i sold the property they were insuring and bought another ) to simply change the insurance from 1 property to another and thats when all the trouble started. When i contacted them they seemed helpful and thanked me for being a loyal customer and for having additional policies etc. When the monthly amount fell due they failed to deduct the amount from my bank account (same account as before) and then sent me an email TELLING ME that i failed to pay my account so being worried my home and contents weren't covered i quickly rang to sort it all out .... and i was told that they would deduct the amount in the next 24-48 hours. The time passed and they didn't deduct the money, they then sent me an email telling me they were now canceling my 2 policys. At this point after all these years being a loyal customer i decided to go elsewhere as i thought if they cant even take the money out of my account whats it going to be like dealing with them if i ever have to make a claim!! So bye bye sgic and ill now be looking to change my car insurance to another company as well. I sent them correspondence under there complaints section, i received an immediate email telling me they would contact me ASAP...... im still waiting... haha
They are happy to accept your yearly payments but will avoid paying out when the time comes
I have several policies with SGIC and we have had two rental issues where a hot water pipe broke under ground damaging the Linen press cabinet with steam damaging the cabinet etc. When they came to fix it they fixed the Cabinet and need to cut the cornise away to get the cabinet in. You would think they would fix it, well the carpenter turned around and blamed the damage of the cornise on the tile roof. i complained yet nothings been done to fix it 5 years on.
Would not recommend SGIC to anyone. Have been with them for years. Very difficult to communicate with. Have changed our insurance to an Australian Company not a company based in SOUTH AFRICA. Staff were rude and had no idea what the were talking about. Don't insure with them. Doesn't even deserve 1 star
Tried to get out of paying.
Been with SGIC for 16 years. Never missed a payment or was late paying. Always thought they would do the right thing, especially with long standing, loyal customers. When it came time to pay for the damages, they wriggled and twisted and ended up paying a fraction of the losses. Very disappointing when they were quick to take the premiums but reluctant to give the required services. And had a few rude people on the phone.
Not worth the paper it is written on
After over 40 years of insurance I have never encountered anything like this foreign company. Not sure if deliberately obtuse or simply give the run around so that you give up. Congrats I gave up and I'm not easily dissuaded but life's too short and it was a small claim so I cancelled. Imagine if it was a significant claim you wouldn't stand a chance. Look elsewhere preferably Australian owned. Also, I believe their assessors are rorting the system.
Long term Customer of 20+ yrs but feeling disappointed
I have been a long term customer for 20+ years, with only one claim made, so what is more important than value for money was their customer service and ability to accommodate my needs, my policy was easy to set up and over the years i have updated it with no problems, but unfortunately recently when i contacted SGIC to place a claim i did not receive the customer service i had previously had, i found i was having to call to see how my claim was progressing the service consultant was very hard to understand and seemed not to really understand the problem when the assessor attended my property a carpenter was sent not an electrician very frustrating! and to top it off i'm still in limbo. Currently looking for a new provider.
Lodging and progressing a claim via their Offshore Call centre is Not Good
Whilst the actual Home Policy is reasonably good value and dealing with the Australian based staff and their Assessors is good, getting you claim underway and progressing it with any further information or any ongoing questions is really difficult.
This was also witnessed first hand when visiting the SGIC 'Shopfront' in Adelaide South Australia recently. Their own staff were re-routed to South Africa and put on hold for ages whilst trying to provide me with face to face customer service. They too appeared really frustrated.
Whatever happened to good local customer service?
do not use this company
rude dismissive and unhelpful staff obviously trained to make claiming extremely difficult.
do not use this company as they will prove to be unreliable and difficult to deal with .I have been a customer for 14 years and will be taking my business elsewhere
Shocking customer service
Tried to change policy & address online and requested a call back - automated response and sent another certificate with no changes. Call centre doesn't answer after holding for 20mins. Cannot cancel policy online in self-help. Call centre using "cheap labour" in Umhlanga, Durban, who quote according to a set of tables!! Utterly useless!! I cannot imagine what making a claim must be like??
Claim for a stolen bicycle knocked backed
I've been a customer for 22 years with 7 policies I've just had my bike stolen and have been told that my claim is not valid so i will be taking my business elsewhere very upset ex customer lift your game sgic.
Poor Claim Experience- Property left unsafe
Everything goes well until you need to make a claim, advised property would be made safe as soon as possible, no action for 24 hrs, complete lack of communication. Staff unfriendly.
I made a claim 8 days ago and despite being promised a call to clarify what will be covered I have not received any contact. I have called again and promised someone would contact me. This has not happened. We are still unsure if they are going to repair the damages from a fallen tree.
Burst water pipe in the kitchen an shorted out electricity. Rang SGIC. I was told they were to busy to talk to me and so took my details and was told they would ring back shortly. RIGHT! All I can hear are crickets chirping.. No call back! HOW SLACK. Will be looking elsewhere for renewing our insurance. Multiple policies. Next question " Did you make a claim?" Bit hard when I can't talk to anyone as SGIC!
Wonderful I just Love it
Every year it goes up, but stop & read what I did. I have the car, house, contents. With all 3 I get a discount, every year they go up, but take the time to go through it over the phone with them, & discuss your concerns & everytime I have done so, they drop or discount the price of the renewal... You must be clear & write down everything first before you phone them, they are great to deal with. Good value yes. Set up was easy. Support is wonderful. A few years ago I lost a ring, they were wonderful, because I had the extra insurance I have an extra $1500 for personal items lost or stolen & they paid me to replace the ring of $1500 as agreed in the policy, & the following year it did not go up due to my claim. Thanks lexie..Xxx
Poor Customer Service
Disappointed in SGIC in that I found a cheaper policy elsewhere and that SGIC wouldn’t price match. When cancelling my policy after 4yrs, the lady was extremely rude. Got to the stage where I’m reviewing partners SGIC policy and will make the switch. I cancelled my car policy recently also due to cheaper elsewhere but the SGIC male staff member was nice and understanding about it.
Very good to deal with
A little surprised by all the bad reviews here. I have now had two claims through SGIC (one home, water damage - the other contents, theft) and both have been handled really well & fast.
Lodged my claim for theft on Monday online, had a claims assessor on the phone the next day, and issued with a replacement voucher the following day. Could not have expected any more.
just adding to the list of 'terrible experiences'
HAVE 7 POLICIES WITH SGIC BUT NONE CONSIDERED AT THE TIME OF CLAIM. Its shame how much grief have they given us over our home insurance. its been two months and matter is still pending to be resolved.
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