They are happy to accept your yearly payments but will avoid paying out when the time comes
I have several policies with SGIC and we have had two rental issues where a hot water pipe broke under ground damaging the Linen press cabinet with steam damaging the cabinet etc. When they came to fix it they fixed the Cabinet and need to cut the cornise away to get the cabinet in. You would think they would fix it, well the carpenter turned around and blamed the damage of the cornise on the tile roof. i complained yet nothings been done to fix it 5 years on.
Would not recommend SGIC to anyone. Have been with them for years. Very difficult to communicate with. Have changed our insurance to an Australian Company not a company based in SOUTH AFRICA. Staff were rude and had no idea what the were talking about. Don't insure with them. Doesn't even deserve 1 star
Tried to get out of paying.
Been with SGIC for 16 years. Never missed a payment or was late paying. Always thought they would do the right thing, especially with long standing, loyal customers. When it came time to pay for the damages, they wriggled and twisted and ended up paying a fraction of the losses. Very disappointing when they were quick to take the premiums but reluctant to give the required services. And had a few rude people on the phone.
Not worth the paper it is written on
After over 40 years of insurance I have never encountered anything like this foreign company. Not sure if deliberately obtuse or simply give the run around so that you give up. Congrats I gave up and I'm not easily dissuaded but life's too short and it was a small claim so I cancelled. Imagine if it was a significant claim you wouldn't stand a chance. Look elsewhere preferably Australian owned. Also, I believe their assessors are rorting the system.
Long term Customer of 20+ yrs but feeling disappointed
I have been a long term customer for 20+ years, with only one claim made, so what is more important than value for money was their customer service and ability to accommodate my needs, my policy was easy to set up and over the years i have updated it with no problems, but unfortunately recently when i contacted SGIC to place a claim i did not receive the customer service i had previously had, i found i was having to call to see how my claim was progressing the service consultant was very hard to understand and seemed not to really understand the problem when the assessor attended my property a carpenter was sent not an electrician very frustrating! and to top it off i'm still in limbo. Currently looking for a new provider.
Lodging and progressing a claim via their Offshore Call centre is Not Good
Whilst the actual Home Policy is reasonably good value and dealing with the Australian based staff and their Assessors is good, getting you claim underway and progressing it with any further information or any ongoing questions is really difficult.
This was also witnessed first hand when visiting the SGIC 'Shopfront' in Adelaide South Australia recently. Their own staff were re-routed to South Africa and put on hold for ages whilst trying to provide me with face to face customer service. They too appeared really frustrated.
Whatever happened to good local customer service?
do not use this company
rude dismissive and unhelpful staff obviously trained to make claiming extremely difficult.
do not use this company as they will prove to be unreliable and difficult to deal with .I have been a customer for 14 years and will be taking my business elsewhere
Shocking customer service
Tried to change policy & address online and requested a call back - automated response and sent another certificate with no changes. Call centre doesn't answer after holding for 20mins. Cannot cancel policy online in self-help. Call centre using "cheap labour" in Umhlanga, Durban, who quote according to a set of tables!! Utterly useless!! I cannot imagine what making a claim must be like??
Claim for a stolen bicycle knocked backed
I've been a customer for 22 years with 7 policies I've just had my bike stolen and have been told that my claim is not valid so i will be taking my business elsewhere very upset ex customer lift your game sgic.
Poor Claim Experience- Property left unsafe
Everything goes well until you need to make a claim, advised property would be made safe as soon as possible, no action for 24 hrs, complete lack of communication. Staff unfriendly.
I made a claim 8 days ago and despite being promised a call to clarify what will be covered I have not received any contact. I have called again and promised someone would contact me. This has not happened. We are still unsure if they are going to repair the damages from a fallen tree.
Burst water pipe in the kitchen an shorted out electricity. Rang SGIC. I was told they were to busy to talk to me and so took my details and was told they would ring back shortly. RIGHT! All I can hear are crickets chirping.. No call back! HOW SLACK. Will be looking elsewhere for renewing our insurance. Multiple policies. Next question " Did you make a claim?" Bit hard when I can't talk to anyone as SGIC!
Wonderful I just Love it
Every year it goes up, but stop & read what I did. I have the car, house, contents. With all 3 I get a discount, every year they go up, but take the time to go through it over the phone with them, & discuss your concerns & everytime I have done so, they drop or discount the price of the renewal... You must be clear & write down everything first before you phone them, they are great to deal with. Good value yes. Set up was easy. Support is wonderful. A few years ago I lost a ring, they were wonderful, because I had the extra insurance I have an extra $1500 for personal items lost or stolen & they paid me to replace the ring of $1500 as agreed in the policy, & the following year it did not go up due to my claim. Thanks lexie..Xxx
Poor Customer Service
Disappointed in SGIC in that I found a cheaper policy elsewhere and that SGIC wouldn’t price match. When cancelling my policy after 4yrs, the lady was extremely rude. Got to the stage where I’m reviewing partners SGIC policy and will make the switch. I cancelled my car policy recently also due to cheaper elsewhere but the SGIC male staff member was nice and understanding about it.
Very good to deal with
A little surprised by all the bad reviews here. I have now had two claims through SGIC (one home, water damage - the other contents, theft) and both have been handled really well & fast.
Lodged my claim for theft on Monday online, had a claims assessor on the phone the next day, and issued with a replacement voucher the following day. Could not have expected any more.
just adding to the list of 'terrible experiences'
HAVE 7 POLICIES WITH SGIC BUT NONE CONSIDERED AT THE TIME OF CLAIM. Its shame how much grief have they given us over our home insurance. its been two months and matter is still pending to be resolved.
Will but will not pay legitimate claims
A wall in our house failed. Our expert structural engineer determined the cause to be an earth tremor and this was reinforced by an independent assessor. They ignored the engineers opinion and went with what I assume is no more that an unqualified report from a building company who they partner. SGIC used to stand for State Government Insurance Commission. They should change their name to Mumbai Insurance refuse all claims commission.
Have been with them for 6 years, 1 house and 2 cars.
-Had to fight them for making me pay excess on a non at fault accident because I " didn't identify the driver" of the truck that lost some of his load on my bonnet while driving on a 110km per hour highway.
-Cannot get the true value of my car correctly comprehensively insured.
-Being made to pay over a quarter of the cars insured value in annual policy premium.
-Dealing with incompetent off shore consultants who have yet to master the english language.
Absolute sharks...stay well clear, would go to a negative number if system would accept it.
One star is too many!!!!..maybe minus 10..
Worst treatment i ever imagined a customer of 30 years plus would recieve..but i surely got it...the royal runaround.first ever claim...but guess what SGIC my renewals are all due in MAY..house contents & 2 cars..I will be as loyal to you as you were to me.....NOT....your house &contents policy is a huge joke...And its all over a fridge that your staff made the huge mistake over..!!!is she still employed...
Dont touch SGIC for home and contents.
I have been with SGIC for 13 years. They take the money quick smart but when it comes to claiming its a different story. In a recent storm the top of my pergola shade cloth was ripped and some of the wood separated from the pergola as it was bowed due to the strong wind. SGIC sent a so called builder to check it out and his report was disgusting. He made rude comments about the pergola not being maintained and some rotten wood. There is some rotten wood but this has nothing to do with the part of the pergola that was being claimed. The shade cloth had been replaced approx. two years ago and anyone with skill should be able to see that and the clips that got ripped off still look like new. Also my son and I have painted the pergola so there goes the theory that it has not been maintained. So what next? if the house burns down does that mean they will say its old and not cover that also? The pergola is part of the house ! Anyway stay away and don't trust them. They ripped me off approx. 12 months ago with my car claim too. I will be changing ASAP. They wont get another cent.
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