I pay in excess of $3000 per year house and contents -an increase of 15.1% since last year .We are home 90% of the time and are well prepared for fires and emergencies . One claim for accidental damage to a toilet, only to be told we are not covered . (if we were tenants, we would be .). It appears it is all take and very little give .I now realise who is paying for the catastrophic fires of 19/20. The way the premium is calculated with FSL then GST and Stamp Duty is tax upon tax . I really would dread making a significant claim . Just shut up and pay .

Trying to contact them on phone is nigh impossible have tried 3 times today each time waiting 30 / 40 minutes claim not resolved have been with Shannon’s 10 years a possible change will be considered.

The policy is good value but they choose to cover nil
It seems they can’t deliver on the pds, they want to only partially repair a third of a ground wooden floorboards from water damage don’t they realise mould get worse with time. Do not use this company bunch of corrupted incompetents

We have had our Contents Insurance with Shannons for a few years and this is the first claim we've needed to lodge (thank goodness).
Everything went very smoothly with our recent claim. We were given advice on the process, what is required etc., to ensure there were no problems.
Yes, they did ask for the excess to be paid at the time of lodgement - but we expected that!
Our claim was settled within one (1) week! Can't do much better than that!
We would highly recommend Shannons for Contents Insurance.

They are quick to demand you pay your excess before they do anything else. Then they employ cowboys to do the work. You get no communication from them as to what is happening. You wait ages only the phone only to get someone who can't answer your questions. You have to go through multiple assessments to get anywhere. Then it takes months to get a pay out. Not happy Jan barely covers it. Will be changing companies as soon as all the mess is sorted and definitely will not recommend to anyone.

My claim was rejected they say due to maintenance not storm damage been with you guys for years I didn’t want much a few thousand $ but your accessor never returned my calls and I just got passed from one to another

Why would you have a contents policy without accidental breakage. Why would this be an optional extra that you have to add to a policy?
You'd think it would included with the basics . Even if it was extra on the premium each month ... no they wait till you want to claim to tell you you don't have the cover...

So i pay around $100 a month and Im telling you its the best value. i have made 2 claims in the last year. they totally rebuilt my dinning room and lounge from the ceiling down due to rain damage and then last week our son burnt down our kitchen and the total is coming up to $50k and we are in a nice hotel while we get it all fixed.

Thank you Shannon's you guys rock!!!!

Rang to find out about a claim on some antiques that were accidentally broken, shocking response, after being with them for 4 years and paying high premium, only to be told we didn't take out accidental coverage, which was an added extra...don't go there.

Needed to cancel a policy, arranged for a call back, when they called back, was still put on hold for a few minutes hearing advertising etc.
The idea of a call back is an operator is available now to take your call, not to be out on hold again.

I am still with Shannons and have had no problems with the insurance policies so far for our house contents and vehicles

We had to make a claim and has been nothing but trouble from the time there unqualified trades came to fix it has been over 3 months and the issue is not sorted do yourself a favour and go elsewhere once I finally get my claim sorted I will be gone the staff are rude and unhelpful

Unfortunately had to make another claim for theft of contents this time, could not have asked for an easier experience this time no jumping through hoops, no red tape straight into it, had the assessment done within 48 hours, claim was being acted on within a week of incident, very happy with there service this time, if it was only this easy all the time well done Shannon's.

Home insurance claim, so had local builder look at issue. Shannons assessor agreed on site with builders findings, then provided different findings to Shannons , allowing them to disallow claim. Then spent over 110 minutes on numerous telephone calls trying to get them to return my calls, hasn't happened. They are obviously either incompetent or corrupt in how they deal with their assessor and claims. I believe they pay assessors to deny claims and save the company money.