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I purchased this book from Amazon.com.au through *** ShopAbroad *** and I received it from *** Fishpond ***, 5/7 Julian Close, Banksmeadow, NSW.
I paid ($46.07) for a new copy of the book, "Sketch Every Day" but received a secondhand copy. Someone deliberately defaced/damaged this book prior to shipping. Photo poof can be provided. To elaborate, all four corners of the book were cut off and made rounded, which started to split during shipping. I requested a full refund as I will not accept a replacement as I do not trust the seller to provide ...an undamaged and unaltered book as a replacement. But no, they want me to pay for the shipping back to them, which will be $15.75. If I do that, I lose OVER a quarter of the price I will be refunded. UPDATE (8 July at 13.57): [Name Removed] from Customer Service, ShopAbroad/Fishpond promised me they would refund my shipping, but have not! UPDATE (12 July at 18.52): I have finally received a refund for the postage I paid to get this book back to ShopAbroad Fishpond. Thank you, Madel and Katrina, much appreciated! I would suggest you are very sure about buying from this shop before forking out your hard-earned money. Although, they did deliver what I wanted in the end, I did not appreciate the hassle and experience I had to get my refund.
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