- Verified customer
Excellent warranty service!
I bought an Xiaomi Roborock S50 about 9 months ago from Shopro (Gearbite on eBay), and was very happy with the performance. A few weeks ago, I faced some issues with the device not charging properly and I went online looking for answers.
What worried me about the online responses, was that a lot of people mentioned that when they reached out to Xiaomi for repair, they were asked to take the device to the seller they bought from, and in case the seller was not authorized they would be unable to repair it and now you were stuck with a dead devi...ce. Thankfully, Shopro (Gearbite on eBay) is an authorized Xiaomi seller and they honored my warranty within the one year period. I mailed the device to VIC using the Auspost return label they sent. Communication was flawless even during the Covid-19 crisis in March/April. My device came back as good as new. Very impressed!
- Verified customer
Don’t expect your order to be shipped
Order for one temperature sensor was placed on 9/12/19. Site claimed it was in stock in Melbourne and delivery was to Tasmania. It was supposed to be a Christmas present being delivered directly to the recipient. As she didn’t know it was arriving, it took until after Christmas to realise the sensor didn’t arrive.
Checking the website revealed that the order was marked as Ready to Ship but wasn’t shipped.
Messages using the websites message service during the first week of January 2020 were ignored, chat service never worked. During a phone c...
Excellent service where they went above and beyond to get the item I needed ASAP
Canberra is under significant smoke and with a baby in the house, we needed an air purifier stat! The Shopro staff were great at trying to figure out a way to get the item to me ASAP even liaising with Australia Post. Item arrived in a timely manner and its such a great piece of mind to have clean air in the house again.
Have bought a lot of Xiaomi stuff from them over the past few years and they sell top notch gear.
These people are not based in Sydney only the warehouse it. It seems there customer services is offshore and that is why when there is a problem with the order they can't do anything about it. I have been charged for a 4 hour turn around they delivered the parcel 6 hours later to an address i was no longer at after me contacting them telling them they will need to redirect the order to the warehouse. IF they try to charge me for any of it I will be contacting department of fair trading. I have been asking to have the details of the person i...n charge and they are ignoring my emails. Do not deal with these people I will be putting this all over my social media to warn all my friends who did actually use them to no longer have anything to do with them. When i order something from Australia i expect to be served in Australia. Absolutely disgusting , Department of fair trading need to look into this mob.
Terrible customer service
They are good until you don't have an issue with your order. I placed many successful orders, recently ordered a power bank and it was lost by Australia Post, I have contacted them 4 times and every time some representative with very poor English answers, takes my details and ask me to wait for them to call back. Its been 26 days now and luckily I used PayPal so I will be contacting them for a refund and will try not to use shopro again.
The reviewer stated that an incentive was offered for this review
Shopro is starting to become a favourite of mine
I’d never bought from Shopro before. I want a power bank before flying overseas last month. I found a decent deal on the site at a fantastic price. They claim it is Melbourne stock so I ordered one immediately. It arrived three days later as promised. Good job! Thank you shopro.
These guys advertise they ship from Melbourne but they ship from China.
In my case, my item was supposed to be delivered in 3 days. Tracking was not progressing since the very first day. Australia post revealed these guys are sending from overseas even though they made it look like is from AU.
9 days later they contact me saying the item I ordered is out of stock.
Are you for real?!?!
- Verified customer
Products not stocked locally
Be wary when purchasing from the website, the products are advertised as in Melbourne but my order was delivered from overseas, order was placed 11-9-18 item location Melbourne, my address was Brisbane, to be delivered 27-9-18, I have tried contacting this supplier and web site and cant get a response.
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