- Verified customer
Do not believe in their Warranties SCAM
I purchased a Woll pan at an Expo and the pan could not even render bacon without damaging itself. I contacted customer service for assistance and they simply turned me down doing a full diagnosis using a picture I sent them and saying they cant help me after paying $230 for a fry pan!!!!
Do no buy from them!!!
- Verified customer
Poor product and extremely poor service, AVOID
I purchased a WindowWow window cleaner which leaves streaks on the window and is totally unsatisfactory. The extendable pole also does not stay extended. The company refuses to provide a refund. They keep fobbing me off. They obviously care zip for their reputation. I am taking them to the Dept Fair Trading. If I could give a lower star rating I would. Do not buy from this company.
Horrible horrible experience. Please don't get involved
Forget all that was advertised, their products is scraps!!!!!
I just brought debt and sorrows upon my self.
I feel so sad and the seller or whatever they are called are the worst. They push you and harass you to buy their scraps.
Please be warned.
Customer service so bad
I will never deal with these people again I made a purchase wanted to return because husband did not want his birthday present very upset crying ect but I kept on getting offers said yes in the end and problems with these guys ever since customer service is appalling everyone I spoke to, will escalate the problem useless and very unsatisfying cause myself so much stress never again and I used to be a long time customer
I called the company before my 30 day trial was over and organised to get it sent back... I packed it in its original packaging and still got charged a percentage on the credit card. I called and they said that they received it damaged, I tried to calmly explain that I packaged the product in the original packaging and there was really nothing else I could do than that, if they received it damaged that they should have informed me at least so I know what's going on. I asked to dispute this claim with a manager and the girl put me on hold, the s...ame girl came back on and lied that she actually is the manager and the only person who would deal with me on this (I guess she had to place me on hold and take a minute to remember that she was the manager??? Not sure....seems suspect). She said they would not refund and that they apparently sent me an email regarding the damaged goods which surprisingly I never received... After expressing my disappointment she over exaggerated saying that she will not respond to threats, at no time did I raise my voice or say anything rude or disrespectful other than say I'm disappointed with the way the company is handling this. Really unreasonable company and from the other reviews I've read these responses seem quite common. I will be asking my credit card company to dispute this issue.
AIRFRYER OVER PRICED AND CHEAPLY PRODUCED PRODUCT
After purchasing this product at great expense $369.95 we used it 4 times before our son accidently broke the lid.After speaking with staff in NZ I was given a contact email address in Australia to contact and send photos to.I explained what had happened and enquired re getting the product fixed or relaced.An email was sent to me advising quote "unfortunatly as your son has broken the machine by misuse it is not covered under warranty" I was then offered a used ex demo machine to purchase from between $90-$200 What a joke.
My recomendation to ...
FRY AIR poor quality UNUSABLE WEAK NO WARRANTY ON THERE FAULTY CHEAP PRODUCT
My fry air arrived i unpacked it and opened the lid, trying to close it and with very little force the lid snapped...
going to consumer affairs with this , there customer service is appalling and there warranty is a joke.
NIGHTMARE BUYERS BEWARE - MELBOURNE OFFICE RUDE & NO HELP
I ordered one of their "wonderful" window cleaning sets 2 weeks ago and haven't heard a word from them since! After making payment I got an automatic email confirming my order and saying I'd receive it within 10-15 business days PLUS I'd get a notification email with tracking details once sent. Unfortunately it has now been 10 business days and obviously the item hasn't even been sent as I've never received any tracking so I called them today - what a waste of time! A suspect answer of "sorry I can't find your order details so I'll have to g...et back to you", think this whole selling system is a scam and now I've read other reviews I wish I'd looked on here first before ordering! After extremely RUDE messages from [Name Removed] in Melbourne (don't deal with her) I phoned their head office and asked for a manager but they don't seem to have one. The gentleman I spoke to (clearly from NZ) was polite but still couldn't help me as it seems he claims item has been sent but they have no tracking number, suggested I contact Aus Post with my name and address and see if they could help me and provide me with tracking details - sorry isn't it up to the sender to provide tracking and chase things up? Something very suspect here, providing a tracking number isn't that difficult and should be mandatory for internet purchases just so you know you're not dealing with a fraud! Don't expect to receive quality goods if I get anything at all so I wouldn't recommend anyone use these people especially when they don't accept PayPal payments (probably don't accept these as it would make it easier for buyers to get their money back). I'm contacting my bank now and seeing if I can get the payment reversed as they are refusing to give me tracking details and also refuse to give a refund as they say you can't "change your mind" even though they can't provide you with the item or even tracking for the parcel - definitely WON'T use them again! Never experienced anything like this from a so-called professional internet selling company that advertises on TV morning program - honestly thought Australia had higher internet selling standards!
Do not deal with this company!
My wife ordered the FryAir from ShopTV as a gift for me and it arrived fairly quickly. We carefully unpacked it and it was immediately obvious the FryAIr was too large for our counter space, so we called the company and after a great deal of haggling we were told to write the order number on the parcel. We posted it at our expense to the address we were given by the operator and according to the AusPost tracking number it was delivered a few days later. A refund was made shortly thereafter to my wife's credit card, so we thought that was the en...d of the story, and if it had been so, we would have rated this company with 5 stars. But ohhh no. A couple weeks later we start getting payment due notices, so we called several times to sort it out and one operator who sounded like a Kiwi and was very cordial (kiwis tend to be polite) told us she would sort it out. End of drama? ohhh no! More notices arrived in our email inbox, this time threatening debt collection action if we didn't pay up immediately. FOR WHAT, for god's sake? ShowTV needs to pull its finger out and get it's administration sorted out. What started as a kind thoughtful gift for my birthday has turned into a frustrating, time wasting experience for both of us, but now we will fight to the end for our rights as consumers.
Nightmare to deal with
Ordered my product over the phone have had so much trouble, first product was not available, then sent to wrong address, second order placed and again sending to the wrong address. Customer service is terrible. This company is terrible to deal with misleading and incorrect information given each time you call them. This whole experience has been a nightmare from the initial ordering of product to the cancelling of my order. Will certainly not be buying from ever again.
"DECEIVING AND TERRIBLE COMPANY TO DEAL WITH"
I ordered a air fryer after watching the advertisement on the TV. Upon placing the order I was promised a payment plan which was a lie as they attempted full payment after that but luckily I had a limit on my card and payment didn't go through, they started sending threatening emails after that stating the account is overdue not accepting their mistake of attempting wrong amount - Upon my numerous emails and phone calls I was advised that accounts dept will be notified and my account will be updated to monthly repayments. Woke up today with an...other threatening email'called their contact centre to pay the account in full cause I was sick and tired of their ruthless dramas, spoke with A female who terminated the call when I requested for manager, called back and spoke with a male who claimed himself to be manager, he had no idea as how their system works and couldn't even assist me processing the full payment - was unprofessional- had no courtesy at all assisting his customers- definitely he wasn't a manager - was rebellious and arrogant- definitely needs training - this company misleads their customers by offering payment plan and attempts payments whenever and whatever they like - doesn't have access to process payment when asked to - useless company - claims they are based in nz - highly unlikely - they are hiding somewhere to avoid ACCC & NCC of Australia - was promised a callback from their accounts department on Monday so I can pay the account in full and get them out of my mind - stressful & ruthless company to deal with - 000 stars.
Air Fryer is a SCAM! All company products are part of this Scam
I saw their Air fryer add on TV and called them and was advised to buy online. The product is low grade crap and when I wanted to return, i was told I am out of trial period. The product was sent to me after approx.4 weeks of order. Now having spent 40 dollars including shipping, a month later I was charged another 350 dollars, whole price of the product. I spoke to their manager who yelled at me and says she know the law and is well within the rights. I was finally offered to send back at my own cost and provide 20% re-stocking charge. So in the end I am loosing 150 dollars for nothing. A terrible experience and I would stay away from this company for any product.
- Verified customer
their "30 day risk free trial" is a scam & very poor customer service over the phone
I saw this product on tv and online saying its available for a 30 day risk free trial after paying $15 and $20 for postage. But, when I got the product only, I saw in their return policy document, that customers are not getting full 30 days for trial the product. Their 30 days are inclusive of the days the product is on transit and delivery. How can a person trial the product while its on transit of post. Its a shame that they are publishing lies on national TV and online. Customer is in total disadvantage due to poor policies like these!!!! Also, when I asked for specific postage instructions for return, the service personnel refused to give information, saying that its up-to me to decide how to return it!!!!
- Verified customer
A Terrible Retail Experience
I purchased a Humidew (Humidifier/Aromatherapy Lamp) at the Herald Sun Home Show in Melbourne in 2015. I thought I would be taking it home from the show but was told it would be sent to me on the Monday following the Show. I later received an email that there were not enough and mine would be arriving in about 4 weeks (sent from Canada). When it finally arrived about 6 weeks later, there was a very slight crack in the upper part. Gradually the upper lip where the crack was broke off and the product started leaking. I sent it back to Show TV in Australia but they claimed it was not defective. I will now be taking the matter to VCAT. One of my worst retail experiences ever!
Like the idea
I purchased the Miracle Whisk because, well, it looked like a fantastic product that I, as a one handed person, could make good use of. It was a two for one offer.
After receiving the whisk in the post i excitedly opened it and went to work in the kitchen.
I did everything the guy in the promo did, nada! When he did it he whisked milk in 5-6 pumps of his hand. He even whisked water to a gluey mass. Right THERE I should have known better than to be so gullible.
So after all of my trying, as per instructions on the tv because copyi...ng the tv guy wasn't working, I was still not able to get either of the whisks to perform as described. After contacting customer support to complain that the product was faulty, the two for one offer, I was told by the supervisor/manager that it was "highly unlikely that TWO of the whisks could possibly be faulty and in the same delivery", a thinly veiled accusation that I was lying!
excellent service on warranty
I wish to offer my congratulation for the service I received concerning a warranty claim.
I purchased a Shark Navigator V/Cleaner but after 2 years the turbo brush stopped working I explained the problem and was told it was a blockage this was not the case as the canister alone worked perfectly. When this fact was explained I received a new turbo head under their 5 year warranty within the 7 days as promised.
I would suggest that the direct Melbourne number be used rather than the 1800 should you have a warranty claim as everyone at tha...
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