28,293 reviews
AI reviews summary
Pros
Cons
Verdict
Kogan provides competitive pricing and efficient delivery for a wide variety of goods, making it a reliable choice for straightforward purchases. However, the experience becomes complicated when issues arise, as the support system is heavily automated and difficult to navigate. Challenges with automatic membership subscriptions and after-sales support for faulty items are recurring points of friction.
The products I've been buying over the years now have been better than I expected, there not top of the range but they are good enough and have been lasting so far up till , my TV has a great picture full of colour and is sharp, my vacuum cleaner with the connecting bin is a real good vacuum cleaner strong suction and empties when you put the… Read more
vacuum back automatically only thing with the vacuum is having to change bags but apart from that it is so as well,
Been buying from kogan for many years and all the products I received were of very good quality. All appliances i buy from kogan all at a very good price. Keep up the good work Kogan I will keep buying from your online store. Thanks ivan Show details
I purchased 3 x Serenita European Wooden Modern bar stools. When I received the stools one was completely different to the other two. It came in different packaging (looked like returned item) L, it was missing screws, the back screws are a different colour and the foot rest is a different shape. What a joke! I can attach other photos however when… Read more
you think you have ordered three of the same bar stools, this picture of the foot rest is enough to annoy you.
Reviews with attachments
I ordered one day and one item was delivered next day . Happy with price and the quickness what i wasnt happy with is where the item was left . It was left in full view where anyone walking past could see where it could have been hidden from view on my porch Show details · 1
Very pleased with the TV it’s great and easy to install. Show reply
Great price for the drawers I got also they look exactly as the picture so that’s great Show details · 1
The product arrived earlier than scheduled. We were informed all the way. The ad said easy assembly and it was fairly easy to assemble. The screws were a bit difficult to get to grip at first but I managed and we are very happy with them. Show details · 1
Great product's, great prices and quick delivery. Thanks again Kogan. Show details · 1
I am happy with this products!thanks you and have a good day !bye bye Show reply
Bought the Kogan SmarterHome™ 3.5kW Portable Air Conditioner (12,000 BTU), turned it on for the first time, then woke up in the middle of the night with a loud beeping noise. Was broken. Reached out to the customer care and they responded promptly and sent me a replacement while the repair team should reach out soon to grab the other old. The new one was similar price and came somewhat fast, works great for a small room. Show details · 1
I ordered the VEVOR Hitch Mount Cargo Carrier 50x29.5x8.7in 500lb Folding Ramp. This is a reasonably large item and it was delivered within 2 days of making the order. The box came with everything needed and putting together was reminiscent of a "Mechano set" from childhood. The carrier will allow me to transport mowers and other items without having to lift them into the back of a vehicle. Show reply
Didn’t encounter any problem with my order and experience. I am pleased. The bed frame I ordered though came in 3 different days (3 boxes) they arrived in best condition. Very happy. Thanks! Show reply
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Am very impressed, delivered in 2 days , phone in great condition, as stated on your site . Would highly recommend your company. Thanking you .i will definitely be using your company again. N Cook . Show reply
For a basic foodie like me, the functions are more than enough to do my pizzas and lamb roast. I was sold on the digital clock display and the overall appearance that matches the previous kitchen finish, replacing the 30 year old oven that retired recently. Installation was fun and took only a few minutes. Show details · 1
At first when I came across the site I thought it was too good to be true and a possible hack. But I read the other reviews check if the site was legitimate or not and then preordered a Kogan brand massage chair worth $800 vs the rrp being $1k+. But sure enough I got a notification that it would be dispatched and the chair arrived fairly quick.… Read more · 1
The chair was as described from the site, the function was very good and really helps with relaxing after a long day, I was very happy with the purchase and relived that it came and was as shown/described. Ever since I have been purchasing items from Kogan.com and Kogan-branded items, I always received the item I bought, no complications and always delivered very quickly.
Easy ordering and description and easy payment and free delivery Show details · 1
Very easy to find and compare similar units, good range with clear pros, sizes and reviews easy to see. Very happy with final result as it’s perfect for what I needed, small, cheap and cheerful as well as easy to set up and learn to use. Given the drier it replaced was from the 90’s I may have outdated expectations about durability but so far very pleased. Show details · 1
Saw this beaut deal for Kogan 50" Smart TV for under $400 and ordered, without a problem on the Kogan website. Ordering was easy and payment confirm came through almost immediately. So looking forward to receiving, unpacking, installing and using this TV. We already own a 50" Kogan television and have done so for the last 6 years or more, so… Read more · 2
using the remote shouldn't be that difficult to use.
This is an edit to my original review above! So, I thought that using the remote would be easy...how wrong could I be? The ONE thing I wanted to do was remove was the subtitles on all free-to-air channels. I have spent hours and hours going through everything. In a nutshell the supplied remote does not have enough buttons on it to do an efficient and painless job. In the end I used my old remote (from Kogan TV) and was able to delete the subtitles. Not good enough Kogan to supply a good enough remote do the job. I have ordered a new one from another source which will do all (and more) for this new Smart TV. User be aware as even the Kogan Help Centre were not very helpful. Pics show smaller remote provided by Kogan and larger remote sourced from a third party/.
Latest follow-ups
I purchase quite a few items from Kogan. I admire the founder’s beginnings. That it is founded in Australia. The service and value for money has always been good. Show details · 1
Follow-up · Bought a Tapo RV30 robot vacuum. Plus an Apple 14 mobile phone. These items were delivered on time.
Well; in this instance it really is What You Pay For! I thought I could get a KOGAN STEAM IRON KAIRNSTN25A for under a $100 including delivery. The box was delivered. (Strangely, NOT sealed with any sort of tape - the Sole Plate has no static… Read more
cover on it) (My husband thinks someone else has sent it back & it's been shovelled back to us) Turn it on, do everything I'm supposed to do, before I use it & Nothing happens. Sorry, the iron by itself gets hot - but no sound of steam being made! And now, I have to send videos of it NOT WORKING. I WANT MY $20 delivery back! This is the SECOND thing we've bought from KOGAN that has been absolute Rubbish
Follow-up · We got a Total Refund. Including shipping. Still too many hoops to jump thru with Customer Service. The iron was DOA. It's the SECOND item we've bought from KOGAN that was absolutely useless. I don't know if we'll ever buy anything from them again. Even their Mobile Phone Service - is second best.
1 x 4-in-1 Cheese Cutter Set - Slicers for Block Cheese and Cheese Plates Still waiting for it to be delivered I'm excited I'll be able to cut block cheese I always wanted I proper Cheese cutter / Grater to cut block cheese Just enough for what I… Read more · 1
need and not have to buy sliced cheese that tastes like flyspray or precut bega cheese that goes off in 3 days I can just cut what I need and put the block back plus I won't have to grate the cheese and cut my knuckles and fingers because it looks as though it has a latch to keep the cheese in place, So this will be my goto from now on.
Follow-up · Finally got it It cut well it was easy to use delivery took FOREVER though.
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Positive reviews
Super fast delivery, driver was fabulous as always, thank you. TV is fantastic you can't go wrong, my only qualm is I really wanted the 65" smart tv but it doesn't get delivered to my area.. overall I am super pleased now with my 3rd Kogan smart tv ... Thanks Show reply
Found what I wanted, payed, on its way to me , no problem all information I needed was there to read, easy to pay, even I could do it I'm near 80years old thankyou. Show reply
I am so impressed with the responsive amd prompt service provided to me with regarsa to returning a product. Outstanding guys! Its so refreshing to get quality service within a few hours. Love uour products as well looking forward to receiving products i ordered!!! One very happy customer here im sold and will recommend you yp family and friends.Have a great rest of your weeo guys. Show reply
Negative reviews
Warning their delivery is hopeless. The courier they use does give indication of when during day product will be delivered. If no signature will not leave in a safe place. THERE IS NO WHERE CAN GO TO PICK UP DELIVERY. Twice have stayed home all day waiting . You are completely in the hands of an incompetent company. You can usually buy same… Read more
product from Amazon and they know how to manage delivery . If kogan want to respond to me do it here on this site so other consumers know how you operate
Hi Fiwian, we'd be more than happy to help. Could you… Read more (+7 replies)
They sent a damaged freezer then replaced it with another damaged freezer. They obviously don't have any quality control and dishonest deliveryman who knowingly deliver damaged boxes without checking contents. They expect an 86yo to repackage unit for return. Update:- they sent a third replacement freezer which was also damaged when it arrived.… Read more
Both Kogan and delivery driver blame the other as it wasn't them. Kogan now want to give up and give a refund. Perhaps they are admitting they are incapable of delivering undamaged goods after three failed attempts? They didn't offer any compensation or to keep a dented freezer for all the inconvenience. Obviously the lesson is don't buy big items in future.
Hi Peter, we'd be more than happy to help. Could you please… Read more
27 emails and still an exhausting experience! I am incredibly disappointed with my experience with Kogan and the way my complaint regarding a faulty television has been handled. Since first contacting Kogan about the fault, there have been 27 emails exchanged. Let that sink in. Twenty-seven emails just to try to resolve an issue with a faulty… Read more
television. What should have been a straightforward customer service matter has turned into an unnecessarily stressful, time-consuming and frustrating ordeal.
My television has a serious display issue involving severe backlight bleeding, which has made it essentially unusable. I have provided evidence, explained the problem repeatedly and spent an unreasonable amount of time going back and forth with customer service, yet I continue to feel unheard and as though I am going around in circles.
The communication has been inconsistent and disappointing. I have received different information regarding the proposed resolution, including an advance replacement offer and subsequent correspondence about refund arrangements that did not align with what had previously been discussed. Instead of providing clarity and reassurance, these interactions have created further frustration and uncertainty.
What makes this experience particularly upsetting is the complete lack of consideration for the impact this drawn-out process has had on me personally. I am already navigating significant personal circumstances and financial hardship, yet I have been forced to dedicate additional time, energy and emotional capacity to repeatedly explain myself and chase a resolution that should not require this much effort.
I understand that issues can arise with products. What distinguishes good customer service from poor customer service is how a company responds when something goes wrong. Customers should feel listened to, respected and confident that their concerns are being taken seriously. Unfortunately, that has not been my experience with Kogan.
Twenty-seven emails demonstrate just how drawn out this process has become. I should not have to repeatedly advocate for myself, clarify previous discussions and endure unnecessary stress simply to have a legitimate complaint addressed.
I purchased this television expecting a functioning product and reasonable after-sales support. Instead, this experience has left me frustrated, disappointed and questioning whether I would ever purchase from Kogan again.
Kogan, customers are not just order numbers. There is a real person on the other end of every email, and the way you handle complaints has a genuine impact on people’s time, wellbeing and trust in your business.
I hope Kogan takes responsibility for the way this matter has been handled, communicates consistently and finally provides a fair resolution. Based on my experience, I would urge other consumers to think carefully before purchasing from Kogan.
Hi Sarah, thanks for reaching out. We've gotten back to you… Read more
Recent reviews
I use Kogan mobile as long as you investigate Kogan Mobile plans before you use Kogan’s mobile App where recharging through the App I have continually noticed buying a voucher is better value. Show details · 1
I have purchased multiple times from Kogan and have not been disappointed with ease of purchase, price/value and delivery as indicated on their website. Happy shopping customer, John. Show reply
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Hi there, we'd be more than happy to help. Could you please… Read more (+2 replies)