Reviewer Photos & Videos
GREAT VALUE - HIGHLY EFFECTIVE
Ive purchased multiple goods from Kogan over several years now ...
(x6 Asic Kayano runners, x3 Casio Mens G-Shock watches, x2 Sony speakers, x2 pedestal fans ...)
I am yet to be dissapointed on any level ... GREAT SITE
Excellent e-communication and delivery updates ...
All products have been as advertised and high quality
English language (not English US) restored with b.t. key board
Kogan, you know me too well often selecting items before I even knew what I wanted. I don't care that you have spy links with Dr Google, he who knows everything? and accept this as part of modern technology that works both ways allowing me to research products, prices and availability. So, the 'blue tooth' key board works! wouldn't accept anything else. I often use my Mobile phone whilst at home to send SMS to family and friends as an immediate contact method faster than using E-mails. Having hands with fingers like a bunch of bananas often has the phone key pad bringing up completely, and often miss appropriate words, however, this is negated by linking the b.t. keyboard. Thankfully clarity and sanity of messages restored/
Doe snot work as well as I had hoped to deter Possiums
Ordering was very simple, Kogan has a very good platform for online ordering and follow up. Kogan has a very good range of products. Some products I have bought are very good but there has been 2 products that were disappointing.
Dad loves his airfryer “birthday gift”
My 94 yr old father was looking for ages to find the right Airfryer. I looked on Kogan though the 12 litre was perfect so I got one for me and one for Dad.
Could not be happier with how easy to operate and then I told my Auntie so she also purchased one.
The product was perfect and was exactly as I ordered
I have used the Kogan site many times and always find it easy to navigate. The product was exactly as described and I am more than satisfied with the quality of the product.
Terrible....$500 down and nothing to show
I purchased a ‘ex display’ iphone for almost $500. When it finally arrived it was dead and didn’t work. I sent it back and have not received a replacement.....nearly 8 weeks ago!
Great product and a must-have in the workshop
Extremely easy to search, order and pay for the Certa Step Drills. The container holding them was like a miniature hinged equipment case (hard plastic exterior and foam lined inside) and all well packed for postage. The step drills themselves (four) all very sharp and obviously suitable for the type of material they are intended to drill. Thoroughly recommend.
- Verified customer
Usually great value, often frustrating customer experience
I often find myself ordering from Kogan as they consistently have the best price for products that I am looking for. However, I have had negative experiences when ordering items from presale, and when contacting customer service for faulty products. The items ordered from presale were both delayed, with little to no contact or information from customer support. It was also difficult to get a replacement for a faulty iPhone, and required me to visit an apple store myself to secure a diagnostic report.
Questions & Answers
Does Equipmed Mobility scooter electric motor have reverse gearing. Price $909
Oh, please don't buy mobility equipment from Kogan!
The quality, safety, and customer service deficit is bad enough at the best of times. I purchased a simple kitchen appliance and the safety information was 'updated' after purchase - making the appliance impossible to use for intended purpose. I wouldn't be taking that risk with the health & safety of an already vulnerable person.
If the item is unsuitable/unsafe etc, you are unlikely to get any satisfaction from Kogan's abysmal customer service - even if you are legally entitled to a refund.
Check out the ACCC actions against Kogan for false & mishandled conduct, and the Shonky award from Choice for their failures to provide refunds under ACL.
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