Kogan.com

Hi Di
I am so incredibly frustrated with Kogan and one of their sellers I am literally ready to forget the refund as I've wasted enough of my time fighting them.
Customer service is very good at lip service but does not put pressure on its sellers to conduct business appropriately. My issue has gone on for months over a used phone, seriously enough is enough.
If I were you I would be putting pressure on customer service to see where your items are, but remember Kogan is simply the umbrella company like eBay, sellers are individual sellers, and if it's free postage they take forever. eBay at least fight properly for customers.
I wouldn't touch Kogan again with a barge pole.
Good luck

Hi Di, Kogan were terribly frustrating for my order. I ordered a pack of 4 lights and only received a pack of 2. For some reason they refused to send me another pack of 2. They offered a store credit of $5 as a gesture of goodwill. I cant see how they possibly see it as gesture of goodwill when they haven't supplied the goods I paid for. Anyway, they gave me store credit of $15 (which is the amount they owed me). Again, they think it was a gesture of goodwill. Unfortunately, I believe the call centre is based overseas and did not comprehend the issue. If they have the goods in stock and you receive the item all is good, but not great if you have a problem. Always look at the small print. You think it is in stock and then you may read "will be despatched in Sept". I have always eventually received my orders so I am sure yours will turn up. Just hope you get them in time for the birthday recipient.

Yes

are you a legit worker at dick smith or kogan or perfect pre-owned

It is not ‘Ross Kogan’ but Ross ...from Kogan obviously. Sounds like venting which you have already duplicated in your review. Waste of time.

It may sound like I am venting and I have every right to vent my situation. There is an old saying - If you look after your customers you business will look after itself.

But instead, Kogan make it so difficult to return goods it becomes a very frustrating journey.

The following invoice number # HHP8UVC9-1is linked to my account, open the account up and see the large amounts of money I have contributed in buying goods and also see what is in the shopping cart.
If I continue to shop I would be above the $20,000.00 mark and all I want is to return a dozen or so items that would add up to less than 10% but instead I get treated poorly.
So if you think there is nothing wrong in the way I have been treated then I am lost for words.

Below I will show you three examples of how Kogan treated me as a customer, please also remember that each request to the help desk has a traceable email and the emails will also show that I never was abrupt and always returned a polite email back to the help desk.
Read the below 3 examples, I have 11 more issues if you want me to vent all of them.

Kids' Interactive Learning Pad (Pink) Delivered to me as a second hand item or I was delivered an item that was previously returned - the item was ripped and damaged not new.

8M Multi Purpose Aluminum Folding Extension Ladder Step Scaffold - This ladder failed from day one and the help desk after many emails and photos said that we would get a refund. It has been months and I still have a faulty ladder. This ladder is poorly built and is a waiting death trap, it should be reviewed by the ACCC and removed from sale.

Milano Anti Theft Backpack with USB Port (Purple) Looked great until a week later the inner lining is falling apart.

Now you and who ever reads this can see how difficult it is to make a warranty claim.
So when I get told to supply further details knowing it will only go around in circles and not get any better frustrates me.

Sounds like you should have stopped shopping with them ages ago