27,967 reviews
AI reviews summary
Kogan receives a high volume of positive feedback for its competitive pricing, extensive product variety, and efficient delivery times. However, a significant segment of users reports severe dissatisfaction regarding unauthorised "Kogan First" membership charges and a difficult customer service experience when issues arise.
Pros
Cons
Verdict
Kogan is a strong choice for budget-conscious shoppers seeking fast delivery on a wide range of goods, provided the transaction is straightforward. However, consumers should remain highly vigilant during checkout to avoid unwanted membership subscriptions and be aware that resolving technical faults or shipping errors can be an arduous, automated process.
My Kogan Mobile eSIM voucher arrived super quickly, was easy to activate and has great service when I'm travelling, even in regional and remote areas. I knew what I needed to buy but wasn't sure how easy it would be to get started. I got it at a good price too, which is even more satisfying!
Kogan prices are very competitive, and for the items that I have purchased, they have been good quality. I found their Web site easy to navigate and find what I needed. Show details · 1
Ordered a pair of bamboo socks from Kogan and within days was hit with an unauthorised $129 charge for their “Kogan First” subscription that I never knowingly signed up for. There is a phone number that you can call for customer service but it’s not connected I contacted their customer service through a chat window within the app and they… Read more
promised to refund me immediately, but it didn’t come through, I contact them again through their chat box, and I was told again that they would issue me with a refund immediately & it has now been 2 weeks of correspondence with them just repeating themselves saying they will check and get back to me. Please be aware of this as it’s a scam within the Kogan company and I have a friend that it happened to as well just recently. On top of that, almost immediately after this purchase I started receiving scam/phishing emails impersonating Kogan. Feels like a huge coincidence that this started right after I handed over my details to them. Between the sneaky subscription charge, the useless customer service, and the scam emails that followed, I won’t be shopping here again and wouldn’t recommend it to anyone else. Also .. I have noticed with other 1star reviews that they will comment and ask for you to contact them to resolve the issue.. but it’s just a automated response.. Like I said their customer service may as well be non existent
Reviews with attachments
Great from start to finish. Quick delivery. WONDERFUL tv. I’ve told my family & friends how great it is. Highly recommended. Show details · 2
For a basic foodie like me, the functions are more than enough to do my pizzas and lamb roast. I was sold on the digital clock display and the overall appearance that matches the previous kitchen finish, replacing the 30 year old oven that retired recently. Installation was fun and took only a few minutes. Show details · 1
At first when I came across the site I thought it was too good to be true and a possible hack. But I read the other reviews check if the site was legitimate or not and then preordered a Kogan brand massage chair worth $800 vs the rrp being $1k+. But sure enough I got a notification that it would be dispatched and the chair arrived fairly quick.… Read more · 1
The chair was as described from the site, the function was very good and really helps with relaxing after a long day, I was very happy with the purchase and relived that it came and was as shown/described. Ever since I have been purchasing items from Kogan.com and Kogan-branded items, I always received the item I bought, no complications and always delivered very quickly.
Easy ordering and description and easy payment and free delivery Show details · 1
Very easy to find and compare similar units, good range with clear pros, sizes and reviews easy to see. Very happy with final result as it’s perfect for what I needed, small, cheap and cheerful as well as easy to set up and learn to use. Given the drier it replaced was from the 90’s I may have outdated expectations about durability but so far very pleased. Show details · 1
Saw this beaut deal for Kogan 50" Smart TV for under $400 and ordered, without a problem on the Kogan website. Ordering was easy and payment confirm came through almost immediately. So looking forward to receiving, unpacking, installing and using this TV. We already own a 50" Kogan television and have done so for the last 6 years or more, so… Read more · 2
using the remote shouldn't be that difficult to use.
This is an edit to my original review above! So, I thought that using the remote would be easy...how wrong could I be? The ONE thing I wanted to do was remove was the subtitles on all free-to-air channels. I have spent hours and hours going through everything. In a nutshell the supplied remote does not have enough buttons on it to do an efficient and painless job. In the end I used my old remote (from Kogan TV) and was able to delete the subtitles. Not good enough Kogan to supply a good enough remote do the job. I have ordered a new one from another source which will do all (and more) for this new Smart TV. User be aware as even the Kogan Help Centre were not very helpful. Pics show smaller remote provided by Kogan and larger remote sourced from a third party/.
Recently I purchased a Saucony woman's runners from Kogan at a great price. Delivery was quick and product was beautifully packaged. I love Kogan and Saucony. I have 3 pairs of Saucony extra-wide as they are roomy and comfortable for my problematic feet. I will definitely shop at Kogan again and highly recommend them. I give them a 5-star rating!!! Thank you Kogan. Show details · 1
I have been looking for a black Rangehood and didn't realise how hard it would be to find, especially one that did not need to be vented. Kogan came through, not only with the perfect replacement but the right colour and a fantastic price. I installed it today, very easy. It looks great, very happy with my purchase. Show reply
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Outdoor concrete side table, excellent quality and arrived very quickly without damage. Highly recommended seller and product. Show details · 1
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$399 best price and 24 hr delivery an amazing tv 4K ai google tv Show 2 replies
Good customer services and fast delivery and excellent products. Thanks! Show reply
Good pricing, clear description, timely update with parcel tracking and fast delivery. Overall good buying experience Show reply
Good service fast delivery and very pleased with the goods Show details · 1
Bought treadmill and crosstrainer/bike for new indoor gym which has been repurposed from our granddaughters playroom. Great machines, quick delivery and best prices. Show reply
I bought a black lord treadmill love it heavy duty easy to assemble and use Also bought resistance bands. All good prices gotta love Kogan Show reply
Latest follow-ups
Renewing mobile phone plan – Renewed phone plan. Excellant rates, easy to choose plan, great service. Show 2 replies
Follow-up · Just renewed my mobile plan for another 12 months with Kogan. Have not had any problems all year so am very happy to continue with Kogan. I received an extra bonus as well this year. My husband is also on a Kogan plan. Easy to deal with & very helpful company.
just what i wanted great product good price quick delivery happy Show reply
Follow-up · product still great happy to buy from kogan anytime
Very good product and excellent service. Delivery in three days of ordering Show details · 1
Follow-up · Packaging fine, not too much or too little, we bought a 2400 w panel heater, we actually have bought 3 as they are so good. Tracking spot on, delivered to our door ( live on a farm) in 3 days. Very happy with purchase
Find out how Kogan.com compares to other General Merchandise Shops
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Positive reviews
Ordering experience was good. Easy online process and order arrived as expected. I heard Kogan's return process was not good but I have returned a few items due to not being suitable and found the online returns process easy and had no issues receiving credit as soon as item was received back. Show details · 1
Ordered Tuesday and had it delivered Thursday!! Very quick and easy to put together. Absolutely in love with my new bed and for my fellow sensory issues people’s it feels good to the fingertip touch! No squirming after the feels! Overall completely obsessed and in love with it :) Show reply
Googled Filorga meso mask & Kogan was the best price. Took 9 days to come. In original packaging so genuine product. Well packaged. Kept updated on progress of package. Show details · 1
Negative reviews
Utterly bad company. No humans for help, emails ignored, never a return or so much as a thanks - they will however take your money for the most part and its a FU attitude from there. Poorly run company, not to be trusted. Show details
Hi Nate, we'd be more than happy to help. Could you please… Read more
Purchased a watch at 8pm on a Friday night accidentally used an old po box for delivery that I thought had been removed from PayPal account. Immediately reached out to the seller for help updating the delivery address. Received a reply on the Sunday advising they couldn’t update the address as I paid by PayPal. Got told they would ask the shipping… Read more
company to return the parcel but there was no guarantee. The item hadn’t even shipped yet. I replied asking to cancel and submitted a cancellation request through their portal. Received a reply that it was too late on Monday evening but I am yet to receive any shipping information so why can’t it be cancelled if it hasn’t shipped yet. No customer service or help whatsoever. They don’t care if you get your goods or not they just want your money. Do not order from this site.
Hi there, we'd be more than happy to help. Could you please… Read more (+5 replies)
Kogan has refused to credit the cost in installing two TV's which they agreed were faulty and their own web page states that any reasonable out of pocket costs will be reimbursed. The complaint has now been lodged with Consumer Affairs C2026/07/007386
Hi John, we'd be more than happy to look into this for you.… Read more (+1 reply)
Recent reviews
I was looking for some Sydney Roosters Merchandise as a last minute birthday gift and was pleased to find a good range on Kogan. I purchased a travel jacket at a great price and was extremely pleased when it arrived in just two days. The jacket was good quality and genuine NRL merchandise. Show details · 1
Bargain price and surprisingly efficient for the delivery which arrive my home in 2 days. Since it is a heavy item, the delivery also offer to move the item inside. Show reply
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Hi Leah, we'd be more than happy to help. Could you please… Read more (+3 replies)