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Kogan.com

Kogan.com

3.5 from 12,900 reviews · View Statistics

Reviews

3.5

12,900 reviews
5
(6,626)
4
(1,604)
3
(399)
2
(511)
1
(3,760)
  • Product Quality
    3.6 (4,193)
  • Return Claim MadeYes (741) · No (3,981)
  • Shipping
    3.8 (3,251)
  • Warranty Claim MadeYes (566) · No (3,768)
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GREAT VALUE - HIGHLY EFFECTIVE

published

Ive purchased multiple goods from Kogan over several years now ...
(x6 Asic Kayano runners, x3 Casio Mens G-Shock watches, x2 Sony speakers, x2 pedestal fans ...)

I am yet to be dissapointed on any level ... GREAT SITE
Excellent e-communication and delivery updates ...
All products have been as advertised and high quality

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Lovell

LovellSouth East Queensland, QLD

  • 3 reviews

Easy Shopping

published

A very easy site to find what you want, has a good range of products and very satisfied with products

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
See all answers
Longfellow

LongfellowSouth East Queensland, QLD

  • 2 reviews

English language (not English US) restored with b.t. key board

published

Kogan, you know me too well often selecting items before I even knew what I wanted. I don't care that you have spy links with Dr Google, he who knows everything? and accept this as part of modern technology that works both ways allowing me to research products, prices and availability. So, the 'blue tooth' key board works! wouldn't accept anything else. I often use my Mobile phone whilst at home to send SMS to family and friends as an immediate contact method faster than using E-mails. Having hands with fingers like a bunch of bananas often has the phone key pad bringing up completely, and often miss appropriate words, however, this is negated by linking the b.t. keyboard. Thankfully clarity and sanity of messages restored/

Incentivised ReviewNo
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Bruce Newman

Bruce NewmanSouth East Queensland, QLD

excellent product

published

I found the range of cards to be very good and the purchase process was straight forward. the product is as described and expected. I am very happy.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSD card
See all answers
Doug B.

Doug B.South East Queensland, QLD

as advertised - works well

published

works well and good price satisfied 1 ! ! 1111111 1 2 3 4 5 1 1 55 5 6 7 8

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Elaine Wallace

Elaine WallaceGoulburn Valley, VIC

This is great ,use it all the time.

published

I am very satisfied with what i have bought from Kogan. I also have a hose reel witch is used every day .

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
sam

samSydney, NSW

Doe snot work as well as I had hoped to deter Possiums

published

Ordering was very simple, Kogan has a very good platform for online ordering and follow up. Kogan has a very good range of products. Some products I have bought are very good but there has been 2 products that were disappointing.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Kylie  L.

Kylie L.Murrumbidgee Region, NSW

Awesome, cant live without

published

I was really greatly suprised by the range and price, really wasnt expectin to get what i did. Go guys

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSherwood SW-10
See all answers
Karen W.

Karen W.Victoria

Dad loves his airfryer “birthday gift”

published

My 94 yr old father was looking for ages to find the right Airfryer. I looked on Kogan though the 12 litre was perfect so I got one for me and one for Dad.
Could not be happier with how easy to operate and then I told my Auntie so she also purchased one.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Carmel Muggeridge

Carmel MuggeridgeSouth East Queensland, QLD

Great products, excellent delivery service

published

Kogan is so reliable. Great range of products and good quality - I have never had to return anything. Pricing appropriate to the product.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Bill

BillNortheast, VIC

  • 2 reviews

The product was perfect and was exactly as I ordered

published

I have used the Kogan site many times and always find it easy to navigate. The product was exactly as described and I am more than satisfied with the quality of the product.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Terrible....$500 down and nothing to show

published

I purchased a ‘ex display’ iphone for almost $500. When it finally arrived it was dead and didn’t work. I sent it back and have not received a replacement.....nearly 8 weeks ago!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
Nancy Howlett

Nancy HowlettSouth East Queensland, QLD

Can't live without it

published

Kogan have such a variety of products. I have bought a number of Items and they were in excellent
condition and arrived within a few days

Incentivised ReviewNo
Dave B

Dave BNorth-East, TAS

Great product and a must-have in the workshop

published

Extremely easy to search, order and pay for the Certa Step Drills. The container holding them was like a miniature hinged equipment case (hard plastic exterior and foam lined inside) and all well packed for postage. The step drills themselves (four) all very sharp and obviously suitable for the type of material they are intended to drill. Thoroughly recommend.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedCerta Step drill set
See all answers
Gail M.

Gail M.South East Queensland, QLD

awesome

published

I think they are awesome but they are a little big for my daughter,I ordered them too big but she will grow into them

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product Purchasedschool shoes
See all answers
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Deborah

Deborah Sydney Surrounds, NSW

Air fryer

published

kogan website was good to use.

Can you tell me if you can purchase replacement parts. The basket is hard to keep clean and is going brown . I do wash it after each use.

Thankyou
Deborah Marshall

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Hally

HallySydney

  • 4 reviews
  • 2 likes
  • Verified customer

Usually great value, often frustrating customer experience

published

I often find myself ordering from Kogan as they consistently have the best price for products that I am looking for. However, I have had negative experiences when ordering items from presale, and when contacting customer service for faulty products. The items ordered from presale were both delayed, with little to no contact or information from customer support. It was also difficult to get a replacement for a faulty iPhone, and required me to visit an apple store myself to secure a diagnostic report.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
See all answers
luc carver

luc carverGreater Melbourne (Metropolitan), VIC

Perfect

published

The product is as expected and item received as required and in working condition , finding the product online was easy.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy Buds
See all answers
Gwen N.

Gwen N.Perth, WA

Delayed shipping

published

Long delayed waits. Bad service and not true to shipping dates. Lots of inbox spams. Would not buy again don't bother

Shipping
Incentivised ReviewNo
Warranty Claim MadeNo
1 comment
Kogan
RossKogan
Gale

GaleSouth West, WA

Great site to navigate

published

It was Super easy to navigate and buy my item on the site. I ordered from an ad in my Inbox.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Page 1 of 500

Questions & Answers

Geoffrey

Geoffreyasked

Does Equipmed Mobility scooter electric motor have reverse gearing. Price $909

2 answers
Miriam M.
Miriam M.

Oh, please don't buy mobility equipment from Kogan!

The quality, safety, and customer service deficit is bad enough at the best of times. I purchased a simple kitchen appliance and the safety information was 'updated' after purchase - making the appliance impossible to use for intended purpose. I wouldn't be taking that risk with the health & safety of an already vulnerable person.

If the item is unsuitable/unsafe etc, you are unlikely to get any satisfaction from Kogan's abysmal customer service - even if you are legally entitled to a refund.
Check out the ACCC actions against Kogan for false & mishandled conduct, and the Shonky award from Choice for their failures to provide refunds under ACL.

Reviewer R.
Reviewer R.

Suggest you contact them directly rather than rely on the public

Perthboy

Perthboyasked

How do I contact Kogan to tell them their prices are way too high for a specific product?
Or do I just not bother and buy elsewhere?

3 answers
Richard
Richard

https://help.kogan.com/hc/en-us

Tony
Tony

Please contact Kogan help desk by clicking the link below .
https://help.kogan.com/hc/en-us

Reviewer R.
Reviewer R.

Logically I would buy elsewhere

Ian S.

Ian S.asked

A warranty prepaid return was posted 1 month ago and still no update other than blaming Australia Post for not returning it, worst customer serviced ever experienced, won’t bother using this poorly managed company again Buyer Beware as customer service is ZERO

1 answer
Reviewer R.
Reviewer R.

So... not a question

Get an answer from our members and Kogan representatives

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