Powerland

Powerland have been terrible to deal with. I have made two separate orders in a month. First order was for a Puretec font. The incorrect font was sent out. They have told me the font must be returned prior to the correct font being sent out. This would be fine if I had a way of returning the font. The internet sales rep will not return calls. This… Read more

is holding up gaining certification on our project.

Second order for a Stiebel Eltron hot water unit was stalled for two weeks. We are now told the item is damaged and will be another two weeks. Again cannot get rep to respond and am struggling to get a resolution. Worst purchasing experience I have ever had with terrible customer supprt.

Recommend not to use this company. Ordered an split system, they then sent me some vents. 8 weeks ago we were told they would ship our order in 7 days, 8 weeks later still now split system nor an update.

I purchased through the website. It said to choose a date for delivery. I chose Thursday. They replied and said, we don’t deliver on Thurs. Please choose Wed or Fri. I chose Friday. The delivery truck was 1.5 hours late. The Husky 130L glass door fridge was not on the truck. They did take away the old fridge. They said Powerland could deliver on… Read more

Saturday. I phoned their office to make sure a delivery could be booked for Saturday. They asked if they could call me back. They did not call me back. Saturday at 8:30am the drivers called. They said they could deliver that Saturday between 2pm and 3pm. Or on Monday or Tuesday if that is better. I said today, is good for delivery. They arrived. Pulled off the packaging. I could see a dent in one side. They turned that side away from me. I got them to bring it in and slide it into the under counter position. I pulled the plug through the hole at the back to ready it to be plugged in. The delivery person left a small A5 booklet. Not many pages. That was my user instructions. He said not to turn it on for 2 hours. I put on a timer and waited. After 2 hours, I turned it on. 4 days later, I realised the light inside was not turning off and the fridge, that I’d set at 3 out of 7 was not cold. This is in a cold corner of an air conditioned house. I changed the setting to 4. Items were still not cold. I found a light switch half way to the back of the fridge. It only turned the light off and on. I’d read on a website that the light should turn on when the door was opened. I called the suppliers on the A5 booklet. They said they could not help me unless it was 15 days after delivery. So I must call Powerland to resolve the light and temperature. I called Powerland. They said I must call the distributors listed on the booklet. I told them I had spoken to the distributor, and since it has only been five days since delivery, they said I must call you. After being put on hold several times, this was the out come. - The internal light only turns on and off manually. The light will not automatically turn on, when the door is opened. So I must choose to leave it on or off. If I leave it on, then the bulb will have to be changed more often. - to have the temperature checked, I must fill out the Powerland online form and they will then forward it to the distributor. The distributor will then decide if they will send someone to check the internal temperature. I have turned the temperature up to 5 out of 7 inside an air conditioned home, in a cold corner. The booklet says 5 is a summertime setting for hot days. It is an average temperature of 20 degrees Celsius outside. The inside of the house temperature for that corner is 21 degrees. I still feel that the setting at 5 out of 7 is abnormally high for the placement of the fridge. But I must wait for 10 more days to speak to a technician.

⭐⭐⭐⭐⭐ Exceptional Price, Service & Delivery I recently purchased a fridge freezer from Powerland.com.au, a company I had never used before. Normally, I stick with the bigger retailers, but Powerland had the best price – I paid $849, which was cheaper than the major stores ($892). On top of that, they included free next-day delivery, whereas the… Read more

bigger names were charging $59 for delivery – a significant saving.

I placed my order late on a Friday afternoon, and to my surprise, the fridge was delivered by 9:15 AM on Saturday morning. The delivery experience was outstanding – the driver (unfortunately, I didn’t catch his name) was professional, courteous, and kept me informed. He called ahead to confirm the time slot and again when he was 20 minutes away, ensuring a smooth and stress-free experience. Nothing was too much trouble for him.

Powerland has won me over with their great prices, fast and free delivery, and excellent customer service. I’ll definitely be shopping with them again when I need electrical appliances. Highly recommended!

Cherish customers, Serve sincerely – I saw an unbelievable review score of Powerland, but I couldn't feel it was real. However, I realised why the review score was such high since I had experienced their excellent service. Honestly, my first impression of Powerland was average because I felt their phone response was not particular. She answered clearly about what I wanted to know… Read more

when I asked something confused about extending the warranty. A few minutes later, I ordered a new TV from Powerland via eBay because her explanation helped me decide to make a purchase, and its price was fantastic. Of course, another decisive reason was their review score.

After ordering, I wondered if it was going on a process correctly because I paid for my extended warranty via a special temporary payment method I hadn't experienced. She understood my request even though I didn't explain it in detail and told me what she would do in the next step. After a few minutes, she sent me a receipt email that included an eBay payment and a special one. Her swift processing and clear understanding impressed me because such processes were generally slow and complicated.

Surprisingly, my order arrived a week earlier than I expected, and my family were excited about thinking about watching a new TV. However, unfortunately, we had to face a weird situation. We were very embarrassed and disappointed because there were no remote, screws, or manuals. I phoned them quickly and claimed out my abnormal situation with a slightly irritated voice. She said firstly very sorry about it, and tried to understand my status and told me calmly and kindly that she would send those things as soon as possible, and also asked me a favour to wait some days. I felt that she tried to understand sincerely how customers were annoying.

We were desperate to watch our new TV quickly, so we tried to find places that included the accessories via watching YouTube. Eventually, we found those on the very top of the box that we had skipped opening that part as we thought it was an empty place. I apologised for this happening, and they were pleased for me to find those.

Significantly, the front person's role in facing customers is undoubtedly essential. I thank them again for their quick, safe delivery and attitude to resolving the customer's inconvenience.

Extremely happy with service. The delivery of my washing machine was prompt and Brendan, the delivery guy efficiently installed the new machine and removed the old one as requested. Very professional! Recommended!

OUTSTANDING! I ordered a new hot water system and had it delivered to my home address. From order to delivery 1 business day. I can't praise them enough. Great price, great service, fast delivery. Can't fault them. "Betta" than buying direct from the manufactuer.

Recently purchased a fridge and freezer pair. We found Powerland by doing a search to get the best price on the products we were looking for. They were considerably cheaper than the nearest competitor. The communication was clear from the beginning. We knew the product was on back order and would take a couple of weeks - it took one week. The… Read more

emails to organise delivery were clear. The delivery driver was very good and careful with bringing the appliances in - it was an easy delivery. Regarding after-sales service, we had an issue where our bank made a mistake on the transaction. Powerland were extremely helpful while I was trying to get to the bottom of that. Will buy from them again because of good prices, delivery and communication.

Biggest liars and cheaters!!! Save yourself the headache of chasing them up and order from somewhere else! Btw ignore the other reviews, it was most probably from themselves! I was waiting a year for my items!!!

Very poor service. Would not recommend them to anyone. I ordered a Samsung TV it never arrived. The TV was off the shelf at another store so not a hard item to get a hold of. Again very disappointing and I’d advise to stay clear of this company Troy

I agree with the reviewers who had poor after sales service. I placed a large order and to start with, I called a few separate times to query/clarify things and left messages but didn't get a call back. Delivery was today as the new kitchen gets installed tomorrow. I also stressed that all of the products had to be delivered today and they… Read more

confirmed they would. I had to drive a long way to the house. I then got a message to say the delivery window was between 3.00pm to 5.00pm. I called at 4.50pm as it appeared it would be late or cancelled,only to be told they would be delivered within an hour. I was not impressed because they should be advising if the driver is running late. This put me in a difficult position as it was getting late and I had a 1hr 20 min drive back to my current home probably in the dark and I don't see well in the dark. When the items were delivered, the kitchen tap was missing. I asked the driver who said he didn't have it and that it was crossed off the list. No-one bothered to call me and advise that so again, it's up to me to chase it up tomorrow to ask why it was crossed off, why didn't they tell me and advise a solution, and ask where the hell is the tap which I paid for. This is extremely poor after sales service. I was thinking about replacing 2 more appliances before my move to the other house which is getting renovated but I'm not going to after this experience and I'll never buy from them again.

Had the cheapest price for a Beko heat pump dryer in the Sydney region with delivery within 3 days. Each area around Sydney has its own days of the weeks to run deliveries. Emails sent through promptly after purchasing online with the delivery details. Has a phone number which they answered to confirm the delivery times, checked with the driver… Read more

and called back to let me know. Now the dryer is in and running loads after 3 days for the lowest price around.

Great experience for me – My experience was really good with our westinghouse dishwasher. came on time, no issues, delivery guy was careful and professional. Cheaper than most places, I would definitely use again

Money refunded quickly – I purchased a wall box air conditioner from Powerland, unfortunately the manufacturer didn't have any available. Powerland said I could wait until stock was available around the end of March or I could have my money refunded. My $1300 was in my account about 4 days later. Very good service and I wouldn't hesitate to purchase another item from them.

Great Extended Warranty service – Fantastic extended warranty service! Even after 5 years Powerland were able to organise my Samsung 75" TV to be fixed and it's working perfectly again. Highly recommended.

Value for Money and Very Quick Service – We recently purchased an Omega 'Underhood' Rangehood from Powerland. The transaction went very smoothly, with the order processed within a couple of business days (as per their advertised T&C), and free delivery to our home in Batemans Bay a couple of days after that. Worth noting though is that, according to 'Dr Google', the Powerland price was… Read more

by far the cheapest on the internet, with several stores asking for nearly double what Powerland were charging!

Beware of Factory second – Beware of Factory second. Always check from manufacturer from series number. It happened when I bought a LG Washing Machine from Powerland.

GREAT SERVICE GREAT PRODUCT – Tv arrived within a week of purchase, the delivery driver was well manner and polite, TV has been used for 2 weeks now, i love it thank you, ....... TV still working perfectly after a year Show details

Delivery time issues – We recently purchased a 75-inch Samsung TV from Powerland, eagerly anticipating its arrival today after a week of anticipation (as notified by email yesterday). To ensure a smooth setup and peace of mind, we even cancelled our weekend trip plans. However, our excitement was dampened when we received a call this morning, revealing that the item… Read more

they intended to send us arrived severely damaged. They informed us that they expect new stocks from Samsung in the next week, but uncertainty looms over the actual timeline. As a result, our plans are now in disarray, and we find ourselves facing a TV-less weekend.

Avoid at all costs – We ordered a fridge from here, and the delivery person damaged our apartment and the fridge (which for some reason had zero packaging or protection) while attempting to deliver it. It has been a month and Powerland have offered zero resolution and barely acknowledged our concerns. I am left with a damaged fridge, holes in my walls, and thousands out of pocket.

Hisense 55U7HAU ULED 4K TV 2022 Model – I had been looking for this particular TV model for a couple of weeks as I had missed out on the mid year sales. Came across Powerland website and wasn’t sure what to think of it until I had carefully looked through some reviews. After deciding that it was legit and I had found this exact model TV, I pulled the trigger and bought it at a very good… Read more

price. Bonus points for $0 delivery so the price was a set price. Email received straight away and information on delivery confirmation was on point. You will receive an sms within 5 business days of purchase (mine took 3 days) and delivery within 5 days (2 days from receiving sms). I’m pretty happy with the purchase and communication was good I highly recommend.

Poor customer service – Product was cheaper compared to other sites selling, but with the poor communication and false delivery date promise, I wont be dealing with them again. Would have appreciated a simple courtesy notification to let me know that there was going to be a delay, rather than keeping me waiting in the dark and have myself needing to chase them up on it.… Read more

That would've alleviated the issue and this poor review

Timeline Monday 17th July - order placed and paid in the afternoon. Invoice received on the same day stating that it aim to dispatch within 1-5 days and be delivered 1-5 days from then.

Friday 21st July - called in the afternoon, the lady who answered was pretty rude stating something along the lines of "...well you placed the order on Monday, and our policy is within 1-5 days to dispatch, so it'll be dispatched at the end of the today or next Monday." like I was in the wrong for not reading their policy first before asking what's going on. No reason given to me to why it hasn't been dispatched though

Monday 24th July - no updates or notifications given

Tuesday 25th July - called in the afternoon, and the guy said it will be dispatched either tonight or tomorrow morning and I'll receive a notification.

Wednesday 26th July - called again in the afternoon after no notification, and the guy said its getting dispatched tonight. Received notification in the evening from the courier (rather than Powerland that it has been dispatched) that they have picked up my package.

Friday 28th July - update from courier that it will arrive roughly 2nd August next Wednesday, over 2 weeks after I placed the order.

Quick and fast delivery ++++ – Never heard of Powerland and being a new seller in the market, I was a bit cautious. But great pricing and range of product and prompt delivery, couldn't be happier. Keep up the great service !! Show details

Samsung 65" – Got Samsung 65". Very good price and great quality. The delivery was so fast, next day and the delivery guy brought it all the way to my apartment. The best customer services . Show details

Sensational delivery – Ordered a rangehood over the phone on Tuesday and it arrived in Victoria on Wednesday. Not only were they the cheapest by at least 10%, the delivery was sensational and the girl taking my order was just great. Thank you Powerland.

Great Price – Excellent buying experience, from the time I placed my order to delivery was 3 working days (Sydney to Central coast) Price was much better than the Big names PLUS I got free delivery. Do yourself a favour and contact Powerland before you buy. Show details

Only too4 days from online order to actual delivery/ fantastic – First time ordering from Powerland n will definitely recommend to other friends about this company . Excellent price . Delivery by FedEx was very professional n very friendly driver . Thanks Show details