I cannot fault Powerland, the product (cooktop) was half the price of other online and local stores, shipping costs were less than I could post a parcel, and then there was the service … on the phone it was friendly, informed and prompt, and after ordering online I was not only kept updated but I appreciated the attention to detail. Correspondence was professional, yet very friendly, and delivery time was extremely quick.
The store could not be any easier to navigate and it had a vast range of cooktops. I am extremely happy with my choice, and with this outstanding company.
Great company to deal with
Came across this store when looking for a kitchen sink for a renovation. Great range of products and I saved myself a couple hundred dollars on the unit I wanted. Ordered on the Friday and received on the Monday, which is impressive for these covid times.
Highly recommend and will be purchasing again.
Excellent range of products and outstanding service.
The online site is easy to navigate and moving between screens was also easy knowing you were not going to lose the original screen. Each screen showed detailed descriptions of all the products shown, excellent.
I would have liked to have more details on exactly where the products were manufactured.
The man who delivered the dryer was excellent and this impacts on my overall rating of the whole process.
excellent product Sound Bar Excellent Delivery time
I ordered a sound bar on line on Sunday PM. Was collected on Monday PM and delivered to Qld Sunshine coast on Tuesday PM. Excellent product and equally excellent courier service by TNT. My rating is 11/10 for service and delivery. Extremely happy all round.
I wish they used a better courier!
They use TNT to courier their products including televisions.
TNT are terrible, their tracking doesn't work and they said they would be here on two days but didn't turn up.
When I contacted Powerland they only offered a refund, rather than committing to finding a better courier service.
They have cheaped out on the courier, and subsequently lost my business.
Better executive choices lead to a better customer experience.
- Verified customer
Not the smoothest system
Fixed: they made the delivery on Saturday (so I am changing this rating).
I have placed an order with this guys around 20 days ago (to be delivered in Sydney, not far way: Sydney). Initially they picked me for random payment checking, charged my card with some amount and asked me to quote it in the email. After getting that over with, I was promised on Monday a delivery on Friday (details to be finalized on Thursday through phone). It is 9 pm on Thursday and no calls. I have called them at least four times by now and more that 5 emails sent. With weekend coming, we are looking at over 20 days since my order.
Poor delivery service
I ordered a dryer from Powerland, with free installation and removal of the old item. On the day, I was told it would be delivered between 1:30pm and 3:30pm. At 5:30 the delivery driver finally arrived with the item, and said that it was dark and he was late for his next appointment so he couldn't come round the side of the house and install it. After arguing he eventually said he'd bring it down, but then didn't want to come the long way to the large rear door, and instead left it inside the house next to a door it wouldn't fit though and he left.
If the purchase doesn't include free installation, don't advertise it as such!
What a great company!
This is by far the best company I have dealt with in a long time. Great customers service, excellent prices on their products (I’ve just purchased a Rinnai heater and couldn’t find a cheaper price anywhere). No charge for delivery, and product was delivered within 2 days of ordering. I will go straight to Powerland from now on.
Great delivery service
I just wanted to give you some positive feedback about our delivery of electrical goods to Kiama Downs on Saturday. The driver Fred was on his own and didn't know that he needed to take a fridge up a flight of stairs but was happy to proceed with our help. Throughout the process, Fred was obliging and courteous.
He even rang after he left to let us know about the transportation bolts at the back of the washing machine that need to be removed before installing.
And it was an added bonus that he arrived 3 1/2 hours earlier than what we were advised previously.
- Verified customer
I called on Monday to enquire about a Dishlex dishwasher, was given excellent attention, paid a deposit. The next day, Tuesday, I paid the remainder and the Dishlex dishwasher was delivered the next day, Wednesday. I cannot speak more highly of the attention, service and friendly attitude of the staff of Powerland.
One very happy customer!
I ordered at 7.5 kg Haier front load washing machine on Monday night last week and it was delivered and installed the following Wednesday morning. The delivery man was such a nice person. He took away the old machine. This was at no cost to me and the delivery and installation were free. By far the best price I could find for the Haier machine, I am very happy with the machine. All in all a very pleasant and efficient experience. Powerland will be at the top of my list for future purchases.
- Verified customer
Excellent experience! Fast Shipping!!
Bought a Paloma 18MJ Natural Gas Convection Heater online through these guys, cannot fault them, the service or the product! Paid for it late Friday afternoon and it arrived today, really only two days discounting the weekend. Shipped overnight via TNT even though the shipping cost was $16... so they have to be passing on the freight discounts they get... and thats on top of a bargain price for the heater!
Young lady answered the phone when I called them to check if they actually had it in stock and she went out of her way to get me the answer. Very happy first time customer and will be back again!
Fantastic Company to deal with, plus unbeatable prices!
I ordered a LG 6.5 kg washing machine on Thursday, it was delivered Saturday by the most helpful pleasant man. The delivery man fully installed the new machine and took away the old heavy machine, no fuss, no trouble, no extra cost for delivery or install, he was so careful and professional. The price for the machine was fantastic, better than anywhere. Will definitely use Powerland again when I need an appliance. So glad I found them on the internet.
So nice to see you can still get good service, thought it was a thing of the past.
One of the best online retailers
I paid for my item on Saturday and by Tuesday morning it had arrived. The price I paid was easily the most competitive online and the product quality exceeded expectations. Truely one of the best online shopping experiences I've had.
- Verified customer
Excellent Service - exceeded my expectations
After nearly 15 years of regular use our 5.5kg LG washing machine was ready to call it quits. We needed to quickly replace it before it stopped altogether. Although we had never previously heard of Powerland we saw they had very good reviews on Product Review.
Their site was very easy to navigate and they had the LG 7.5kg Top Load machine we wanted in stock at a competitive price.
I had a couple of questions regarding delivery during this Covid-19 crisis so phoned the store. Customer service was easy to access and all my concerns quickl...y addressed. I placed my order on the Wednesday before Easter and was expecting delivery after Easter. Imagine my surprise when they phoned back to tell me they could deliver next day !! Wow... We don't even live in their area. The delivery was free and on time. The packaging and the old machine was taken away - no additional charge. Our new 7.5kg Top Load Washing Machine is perfect and we wish all purchases could go as smoothly as this one. Would definitely order from Powerland again.
Shipping to a nsw mid north coast rural town.
TNT shipping info was confusing as TNT automated tracking info is based on shipments to major cities however, the product arrived within 4 days of order which was great. Product great, price great, would recommend Powerland and will use again.
2 Great TVs backed up by a good price
Very easy to find what I was looking for on the website. Delighted with the price and quality of the products.
2 x Samsung TVs. Delivery could have been improved with better communication from the courier. Couldn't blame Powerland for that
Questions & Answers
how good is the warranty on Tv's
This depends on the Brand - all models come with either, 12 months or longer Warranty (Some with 5 Years). When you have an issue we can lodge a service request direct with the brand (Such as Samsung, LG, TCL etc.), or you can call them yourself to lodge the request.
We live in HmRosanna, MELBOURNE 3084 - is there a delivery charge for purchase of a dishwasher?
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