Paid for items, did not receive them, no refund - dont risk this website
After Australia Post lost the item, after 3 weeks they expect me to just wait indefinitely until the Police conducts an investigation apparently. The Police has better things to do. The tracking history shows as not delivered to right address, just resend the items and you deal with Australia Post. Ridiculous stand, if I pay for items i expect to receive them!
Buy directly from brand - skip this website
It is surprisingly good
I shopped online at rushfaster and I am impressed by its super efficiency. I live in Melbourne. The bag was dispatched the next day of my order, and it arrived the day after!! Plus I got a very good deal for my bag compared to other stores. Careful packaging and quick online response too. One of the best online experience so far. I hope they can keep up the good work.
Excellent Customer Service
Had an issue with the first product I ordered (manufacturers fault, not theirs) and John from their customer support team was excellent. Ended up ordering a new bag and receiving a refund for the old one to put towards it. Couldn't be happier with the level or service provided. Well done.
The reviewer stated that an incentive was offered for this review
My first choice for bags and work accessories
Whenever I need a bag, iPad case or even a keep cup, I check rushfaster first. I love their review/unboxing videos. The communication and delivery is also spot on. Their customer service has also been great when I am waiting for stock to come in or have questions about products.
Tried to cancel order even though it was still in wharehouse they said I can’t, they said I could return it for full refund after It arrived, then when it took 10 days to arrive they blamed busy wharehouse and Australia post. Then I find out they won’t refund the original postage plus I paid the return, so am out of pocket $18 for something I don’t have and they wouldn’t cancel in the beginning.
Never again rushfaster.
- Verified customer
Tardy on delivery
Still waiting for an order done on Sunday. They didn't ship until Tuesday night. Now it is Thursday and I am still waiting. No contact number on website. Nobody on the chat on website either. Anyway. Maybe two stars is a bit harsh. But I really want my delivery and it should have been here on Wednesday at the latest. I am in Brisbane city.
- Verified customer
Cool products, fast delivery, real service
I've bought from Rushfaster six times. Each time the product was even nicer in my hands than it looked on the website.
My last purchase was a gift. Turned out, I picked poorly. It was a nice bag but she already had two similar ones. I thought the return might be a hassle but no, the people at Rushfaster were friendly and helpful and made it dead-easy to send it back for a refund. (I ordered a replacement gift for my wife and fortunately, that one was a hit.)
Excellent customer service and great products
Ordered exactly the gift I wanted, but then wanted to change the colour. I contacted Garance, who was professional, polite, and efficient. He checked and the order was processed within a couple of hours, so it was too late to modify it. Garance sent me a separate order in the correct colour, which arrived in 2 days. I returned the incorrect order unopened. Garance promptly sent me a full refund on it, although my change of mind wasn't Rushfaster's fault. Hubby was thrilled with the quality, professional look, and colour of the A4 business folio..., key carry, and card wallet. Everyone comments on how good they look when he takes them to meetings and general business. An excellent online shopping experience, and a high standard of customer service I've not experienced anywhere else. Rushfaster, and especially Garance, are highly recommended.
Rushfaster never disappoints
I am a repeat customer to Rushfaster. Love their products, great quality, shopping is easy and shipment is quick. Highly reccomended, I have purchased for myself and as gifts and am never disappointed.
Big Shout out to Garance from Rushfaster!
I tried to order an item from the Rushfaster website however was having (user) issues and was unable to finalise the purchase. I was contacted by Garance the next day and he assisted me with the purchase and ensured that it was sent that day so I was able to receive it in time before my trip! What a superstar. Service above and beyond can't ask for much more.
Thanks again Garance.
I made my first purchase from Rushfaster for a number of reusable cups for Christmas presents (over a number of different brands and designs). The site was easy to navigate and made my gift selection easy (I like the gift (for Her/Him) suggestions page). I was given good tracking notification, the products arrived within a few days, and haven't been hassled with unwanted direct mail since the purchase.
- Verified customer
Fantastic experience including warranty return
I ordered a number of Twelve South products from Rushfaster. My order was packed & posted same day and received the next (Next Business Day shipping selected). One of the products had a manufacturing fault, so I followed the online warranty returns instructions and received a replacement free of charge within a week of commencing the return process. A fantastic experience all round.
- Verified customer
Excellent value & very fast service
Not only was Rushfaster the cheapest I got a deal for free postage. Very happy with the service. The website was easy to navigate & they had a good selection of branded products. They kept me updated with postage information & within 3 days my backpack arrived. Love the new backpack & very happy with Rushfasters service,definitely would buy from them again
5-Star Service & Range of Products
Have been buying from Rushfaster for many, many years and they've never failed me - they do customer care better than some high-end hotels - i've once done a warranty return and it was super painless, as was a recent special order which had been upgraded to free express shipping to ensure I had my purchase on my holiday. Makes me proud that they're an Aussie company.
Great company and fantastic Status Anxiety products
I highly recommend using this company - they are reliable, have great service, very reasonable prices with regular discounts offered and fast traced and signature required delivery. Peace of mind for security of my purchase.
Thank you for a pleasant experience!
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Questions & Answers
I received an alert from Australia post that the item had been delivered. I was home all day and no post office slip in mail box although it said it just be signed for. I also received a Fraud notification from the bank. Freaking out and no-one is getting back to me.
Hi Chanelle.. how have you contacted us? The best bet is to live chat with us, just leave us a message if we're offline, and then we'll get back to you. Please let us know if the fraud notification relates to us in anyway. Otherwise, we just need your email address or order number to track your parcel.
The fraud notification was from the bank regarding the transaction to yourselves. I have e-mailed and text this afternoon and lodged an inquiry with Australian post. Your attention would be appreciated.
Chanelle... we dont seem to have an email from you. Can you please email care (at) teamrushfaster.com.au or live chat us.
Hoping you can assist me.
I am wanting to purchase 50+ wireless, noise cancelling/muffle noise headphones for staff,
Can you please assist with some offers.
Sorry... we don't sell headphones.
Hi, may i know how long does it take for my order to be delivered? I am in Launceston, Tasmania
Shipping takes about 3 days to Tasmania.
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