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4.5 from 123 reviews

Cool products, fast delivery, real service

I've bought from Rushfaster six times. Each time the product was even nicer in my hands than it looked on the website.
My last purchase was a gift. Turned out, I picked poorly. It was a nice bag but she already had two similar ones. I thought the return might be a hassle but no, the people at Rushfaster were friendly and helpful and made it dead-easy to send it back for a refund. (I ordered a replacement gift for my wife and fortunately, that one was a hit.)

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo

Excellent customer service and great products

Ordered exactly the gift I wanted, but then wanted to change the colour. I contacted Garance, who was professional, polite, and efficient. He checked and the order was processed within a couple of hours, so it was too late to modify it. Garance sent me a separate order in the correct colour, which arrived in 2 days. I returned the incorrect order unopened. Garance promptly sent me a full refund on it, although my change of mind wasn't Rushfaster's fault. Hubby was thrilled with the quality, professional look, and colour of the A4 business folio, key carry, and card wallet. Everyone comments on how good they look when he takes them to meetings and general business. An excellent online shopping experience, and a high standard of customer service I've not experienced anywhere else. Rushfaster, and especially Garance, are highly recommended.

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo

Rushfaster never disappoints

I am a repeat customer to Rushfaster. Love their products, great quality, shopping is easy and shipment is quick. Highly reccomended, I have purchased for myself and as gifts and am never disappointed.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Big Shout out to Garance from Rushfaster!

I tried to order an item from the Rushfaster website however was having (user) issues and was unable to finalise the purchase. I was contacted by Garance the next day and he assisted me with the purchase and ensured that it was sent that day so I was able to receive it in time before my trip! What a superstar. Service above and beyond can't ask for much more.

Thanks again Garance.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Great service.

Ordered my Topo trip backpack two days ago and it has already arrived. No issue with product. Would definitely recommend to friends if they ask about rushfaster. Very pleased indeed.

Return Claim MadeNo
Warranty Claim MadeNo


Had a live chat before purchasing and excellent response and service. Made the order yesterday morning; received bags today! Packed in recyclable materials and bags are awesome. Love it; will return to buy more :)

Great bag and fast postage

Found this website after looking for the bag online and showing it cheaper than other sites. Bag was sent and arrived super quick and exactly as described. Would definitely use them again.

Great product and good service

Excellent range of items. Ordered a laptop sleeve and it was even nicer than it looked on the site. Was sent the next day and arrived quickly

Reusable Cups

I made my first purchase from Rushfaster for a number of reusable cups for Christmas presents (over a number of different brands and designs). The site was easy to navigate and made my gift selection easy (I like the gift (for Her/Him) suggestions page). I was given good tracking notification, the products arrived within a few days, and haven't been hassled with unwanted direct mail since the purchase.

Fantastic experience including warranty return

I ordered a number of Twelve South products from Rushfaster. My order was packed & posted same day and received the next (Next Business Day shipping selected). One of the products had a manufacturing fault, so I followed the online warranty returns instructions and received a replacement free of charge within a week of commencing the return process. A fantastic experience all round.

Excellent value & very fast service

Not only was Rushfaster the cheapest I got a deal for free postage. Very happy with the service. The website was easy to navigate & they had a good selection of branded products. They kept me updated with postage information & within 3 days my backpack arrived. Love the new backpack & very happy with Rushfasters service,definitely would buy from them again


First time from the is company! very straight forward and quick delivery. I'll be using them again for sure :)

5-Star Service & Range of Products

Have been buying from Rushfaster for many, many years and they've never failed me - they do customer care better than some high-end hotels - i've once done a warranty return and it was super painless, as was a recent special order which had been upgraded to free express shipping to ensure I had my purchase on my holiday. Makes me proud that they're an Aussie company.

Great company and fantastic Status Anxiety products

I highly recommend using this company - they are reliable, have great service, very reasonable prices with regular discounts offered and fast traced and signature required delivery. Peace of mind for security of my purchase.

Thank you for a pleasant experience!

Late delivery and failure to send express as promised

Delayed delivery times due to a 'warehouse move' meant a birthday present for my husband arrived 10 days after ordering. As moving premises is a foreseeable problematic time for a company, there should have been much greater transparency on their website to inform customers of possible delays so they could make an informed decision about whether or not to proceed with the purchase. After calling, I was told that once my order was proceeded at their end, they would upgrade the delivery of my item to express. They did not. It arrived a full week after the item had supposedly 'left' their new warehouse. Though the item came as expected in excellent condition, there were a series of problems that suggest thus company is more unreliable, or at least, disorganised, than the website suggests.

Great Products & Fast delivery

Bought two bags online from them. The process was quick and easy. Delivery was super fast and the products were top quality! Highly recommend.

The Patagonia Sling bag

I made my purchase online and the process was quick and easy. Delivery was fast. I highly recommend Rushfaster and will recommend them to my friends.

Blistering speed

Bought a Keep Cup online through Rushfaster.

No doubt they lived up to their name. Hopped on my phone about half way through the day, bought the cup, then by lunch time the next day a package arrived at my doorstep.

A small and simple purchase, with absolutely nothing to complain about.

Outstanding customer service, great products, fast delivery

Bought a messenger bag, key organiser and wallet online as a present for my husband. The puchasing process was very easy. Fast delivery, outstanding customer service, amazing, unique and high quality products. The prices are much cheaper than in-store.

Very surprised to seeing very negative reviews.


Simple straight forward transaction, online.
Fast delivery.
Well done Rushfaster. Thumbs up.
Patagonia bags on discount, very happy.
Thanks again.

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Questions & Answers

Hi, may i know how long does it take for my order to be delivered? I am in Launceston, Tasmania
No answers

Hi, I am going to buy Herschel Retreat 15" Laptop Backpack - Rust, I watched the price on your website which is $109.00 however, others' web such as ebay or urban outfitters' price is only $ 69 or lower than that. I am just wondering how is this happened?
1 answer
Hey Chris. Thanks for asking. The price you're looking at at urban outfitters is a USD$ price (US$69 = AU$75). Sometimes, the price of products in Australia (or any country) vary a bit based on currency exchange rates, distribution, costs of doing business in a particular country and a variety of other reasons. In this case, we're a bit more expensive than from urban outfitters on this product. However, if you use the coupon 'herschel283' you will get a price that's pretty close to the urban outfitters price and you'll still have the local warranty. Hope that helps... any other questions just email us at buzz[at] rushfaster. com. au

Hi are you linked to Kaeho? I just received an email thanking me for my purchase and giving me tracking details and I don't understand which purchase this was for.
2 answers
Yes, Kaeho is a rushfaster company. It is clearly stated on their website: See http://kaeho.com.au/about/ for details. I am not connected to either company in any way, but have made numerous purchases from both and have been extremely happy with their level of service and they often have great sale priced items.Yups... we're the same company!

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