Silver Asset Services

Account – Not being tech savvy I kept losing or deleting my email of my account so kept reaching out to staff to send again and not once did I get negative response but helpful assistance so a big thank you to all Show reply

Excellent service – Great customer service ready to help with payment plan options, which is a great help in these times. Thank you Shania for fast, professional, and friendly customer service most appreciated. Show reply

excellent customer service – Excellent customer service, shoutout to Emma! She was really helpful and prompt and helped me resolve billing issues that were my fault. One of my best customer service experiences ever. Show reply

Went above and beyond – Fiona went above and beyond to chase up and incorrect payment (which was my fault). After weeks of chasing banks and tracking down the money Fiona was able to successfully recover the money and refund it to me. Very grateful and would recommend Silver Asset, in particular Fiona for her extra level of dedication. Show reply

Excellent service – Emma was very nice,end very helpful.Replay to my email straight away.Very happy with the service and I will recommend Silver Asset service to my friends and relatives.Thanks once again for friendly service. Show reply

Great Customer Service – It is so nice these days to have someone answer the phone straight away. Emma was very helpful and a lovey young lady to talk to. It was also amazing how quickly I received an email to confirm that my paperwork had been received and all had been processed. It’s just great old fashioned service and it is very easy to say that I definitely recommend Silver Asset Services. Show reply

Thank you Silver Asset - Awesome Team – Amazing staff especially Fiona. I was fortunate to deal with Fiona for over a year regarding our account. Fiona was so understanding, accommodating regarding reasonable payments and just in constant communication with me as I with Fiona. Quick service, email responses within the 1/2 hour, just an amazing team of great customer service representatives. I would recommend Silver Asset to anyone. Show reply

Excellent customer service – Thank you Silver Asset Services and in particular Fiona for her excellent customer service experience. Once my account details were verified, Fiona's knowledge and assistance with my concerns were fantastic. Fiona guided me to a positive outcome. Thanks once again and would not hesitate in recommending their services. Show reply

VERY PLEASED CUSTOMER – The Staff at Silver Asset Services are always very helpful. They are happy to talk over the phone and assist when there are problems with your account and are happy to negotiate payment plans or offer any other government help that is out there for you. From my recent experiences speaking with Vanessa and Fiona at length and sometimes late on a… Read more ·  1

Friday afternoon, I have only good things to say about Silver Asset. Nothing was a problem for them and they even helped me fill out a Government Form. The last couple of months have been very trying for me with a very unwell mum and a lot of my bills were piling up and the girls from Silver Asset were only too happy to be there to help out and offer suggestions with my electricity account. . I have no problem recommending Silver Asset for anyone to use.

Customer service - brilliant – Queries responded to in less than 24 hours. Most issues resolved with one email. Sets the standard for customer service and shames many other organisations. A breath of fresh air to deal with. Show reply

Terrible service – They didnt send us a bill for 3 months. Send an email one day before the disconnection date that the electricity will be cut off. We paid the $700 bill then still cut the electricity the next day! They also charge us now disconnection and reconnection fee. On too of this they slid a paper copy of the disconnection notice after reconnecting it. After being on the phone to have it reconnected. Still keen to have their service?

Fantastic Customer Service – Fiona was fantastic. I rang about a query for a on site reading. Within 10-15 mins after call Fiona had investigated, spoken to the contractor and emailed me back with a great outcome/response. Very efficient and polite. Show reply

Always there to help – Silver Asset Service (SAS) have been excellent in providing Pandanus Pocket owners with the best and most cost-effective energy service. Fiona is always helpful, and supports the Body Corporate in a timely and friendly manner. She always available to answers my queries in a detailed and professional manner. I would highly recommend SAS for your energy needs. Show reply

Silver Assets Service staff are magnificent – I have received the best help from three staff members of SAS. FIONA, SARAH and REBECCA. Let me tell you these Ladies are intelligent,organized,highly competent and are excellent communicators. It was my experience to receive an honest, patient and courteous response from these ladies. They responded quickly to my emails and were extremely… Read more ·  1

professional with my phone calls. I highly recommend them and know they will go far.

Paul McLaughlin Treasurer Riviera Body Corporate 17/7/2019

Long Standing Issue Resolved – I have had reason to question the validity of my account for over 12 months. Considerable investigations have taken place within my building involving the Body Corporate. When to matter could go no further I was put in contact with Sarah at SAS resulting in a mutually agreed and satisfactory outcome. All this was conducted in a friendly and professional manner. Show reply

Exemplary Service – I recently required assistance from Fiona at Silver Asset services. I found her attentive and able to correct my payment error professionally and with minimal delays. Fiona was a pleasure do deal with and a credit to the firm she works for. Regards Justin Ciana Apts Show reply

Great and prompt service – Had the pleasure of dealing with Fiona, Rebecca and most of the team for over a year and they are wonderful company to deal with. Very efficient, polite and professional. Show reply

it's electricity and gas – I was encouraged to use this service as I would get discounted electricity within in a new apartment building- I don't know how much I have saved but it seems pretty good. I didn't have to pay a deposit, and seems efficient. Monthly billing. For my first bill I used 814kWH over 36 days and paid $102.3 and my second I used 804kWH over 30 days… Read more

and paid $68.4. I don't know what these numbers mean but for 1 bedroom apartment living by myself I feel not bad. I have the TV on probably 2-3 hours which I think uses the most.

It was all online set up via email. I haven't had any issues.

0 stars – If there's any chance to use another company, I will. Reasons - ridiculous deposit & terrible payment system & high price & always plus charge $25 maybe more.

Silver Assets are price gougers, avoid, stay away. Uncompetitive – Silver Assets Services is a terrible utility provider and I recommend to any person to stay away if possible. Unfortunately the developer made a deal/contract with this provider for a new complex and it givers us NO opportunity to select another service provider. Using this as their uncompetitive position they demand a $150 bond when you commence… Read more

and a further $25 joining fee. In my opinion this is third line forcing from the developer/body corporate. On top of this they do not allow quarterly billing only monthly and if you are late charge a 15% equivalent (in my case) late fee. This business should be avoided and if you have to deal with them I encourage complaints to the Energy and Water Ombudsman (QLD) or Department of Energy and Water. I contacted Silver Assets and they informed that I should have called prior to being away to avoid late fees and seek an extension. I asked where this information exists in the contract and they said it does not. They said I should know this already. Nice try Silver Assets, I have made a complaint to the appropriate Gov Dept.