Simply Big

I purchased one of the Simply Big large mobile phones, but on receipt realised that it didn't include internet access, which I need. I contacted the company and I can't praise them highly enough for their excellent customer service. Everything was handled quickly and efficiently, including the refund, and in a kind and friendly way. I certainly recommend them highly if you need any of their products. Show details ·  1

I purchased a Big Button M from Simply Big. The site was easy to navigate, it was easy to communicate and clarify questions. The backup support was superb. Reputable company. Highly recommend dealing with them Show details ·  1

Well, blow me down. We went out this morning and came home to a large postal bag on the front step, You probably can't understand my surprise when we opened it. Here was our hot water dispenser, the very same one we had ordered just two days earlier. I was in total disbelief that here it was in the flesh, so to speak. When dealing with a new… Read more ·  1

retailer for the first time and living in another state, one does wonder what will happen. Additionally, it appears that I made a mistake when ordering. all this led to wondering if I would get a hot water dispenser, or had I just donated to the cyber gods

Well, the unit is set up in our breakfast bar and has produced its very first mug of hot water all under the watchful eyes of the domestic manager and her assistant.

I guess the above is a long-winded way of saying thank you for fantastic service. If the product is even half as good as the service, we will be very happy indeed.

Thank you, and sincere wishes for a happy and prosperous future.

Gloria and Mike P

I had a wonderful experience with Simply Big. We love our phone, after a year it had an issue. I contacted them and got prompt responses, excellent customer service from Mel, a new phone. Recommend this company to anyone. This phone is simple and easy to use. Jo Show reply

New phone under warranty. No problems – Simply Big senior phone was replaced after 1 1/2 years when the charger/battery was faulty. Great warranty and service. My dad loves his phone. Peace of mind with the SOS button. Show details ·  1

Friendly Mobile – Phone completely as advertised and worked better than expected for the price, Show reply

Friendly and courteous people and company to deal with – The ordering process was easy, and the delivery was quick. The Simply Big website was easy to navigate. The products were well boxed and protected. The quality of the products that was ordered were well made and put together. The range of products were more than I had expected, impressive. Very good company that deals with the older generation as… Read more ·  1

well as the general public. The pricing of the products was well within my budget. Will definitely buy again in the future.

Perfect Clock for Alzheimer patients – What a difference this clock has made for my Alzheimers partner. He used to struggle with the day date & time previously & would ask me repeatedly throughout the day. Now all that information is readily available for him. He also uses it as a night light instead of turning on lights if he gets out of bed during the evening. We haven’t set up any… Read more ·  1

reminders at this stage but it’s reassuring to know the options are available in the future when required. I have recommended this clock on the Alzheimers Facebook page.

Simply Big Phone Set Up Issues – I bought a senior phone from Simply Big in March 2024. It disappoints me to write a bad review for the product of an Australian company but it is a purchase that I deeply regret making. I bought the phone to replace my old 3G phone flip phone. I still prefer to use a feature/dumb phone as my daily phone, and the selection available for these… Read more

type of phones isn't very impressive.

I did extensive research online and checked what was available in store and thought the Simply Big phone seemed like one of the better choices.

It is quite a nice phone. The raised buttons are great, the screen is clear and easy to read, and the sound quality of calls is good. There are some things I don't like. The instructions are inadequate and the ring tone when making a call sounds like an engaged signal. The issue with the phone is that I am only able to receive calls and texts from one family member who is on the same household account.

The phone is not receiving calls or texts from anyone else, it does not receive one time pass codes, medical reminder texts or 2FA codes.

I have wasted hours communicating with Telstra with no resolve. The suggested doing a sim swap which hasn't made any difference.

Simply Big were polite and responded to my requests/complaints but conceded they couldn't help and refunded the full purchase amount. They were very slow however in the way they handled support and drip fed follow up questions over several days. I found this delay very frustrating and any information they required to follow up the issues should have requested in one email.

Ultimately I wasted a lot of time, gave up on the Simply Big phone and bought another brand of phone.

Simply Big appear to have a lot of happy customers. Shortly after purchase (and before I had a chance to properly road test the phone) they sent me an email inviting me to review the phone. I'm wary of reviews published on company websites where they are the sellers of the products or services, especially when all of the reviews are "good", so hence I'm posting my review on here.

Update: After wasting several hours of contact with Telstra, I finally got the phone to work. Telstra did some tweaks their end but ultimately what got the phone to work correctly was after putting in the new sim, it needed a factory reset. That was a suggestion made by one of the Telstra staff (there was nothing in the instructions). I'm using another phone which was working immediately after putting in the sim. It shouldn't have been that hard to get the phone to work as it should.

Another update May 2024 In fairness to Simply Big, they have treated me very well. I received a lengthy email from the [Name Removed] with an apology and explanation of what went wrong. It was never my intention to discredit this company. The issues I went through were awful but it seems there were some misunderstandings when I lodged my request for help. The company thought I had taken out one of their plans (it's not) and weren't able to locate my ph number in their system which caused a delay. Plus because I wasn't able to get the phone to work properly, I was getting concerned about not having a phone and I asked to return the phone. This mean that the SB didn't follow up with a resolve as they refunded me. Hopefully this is an isolated incident but if anyone has similar issues, when you contact SB help, let them know if your service is provided by them or not. I also trust that SB help will be better equipped to ask the right questions.