Simply Travel Insurance

Horrendous! Avoid! – Dishonest, verging on fraudulent. I called to cancel my policy during a cooling off period and was talked out of it by a salesperson, who promised it could be applied to any other trip I took in the next 12 months. Fast forward 9 months and they won’t respond to emails or calls now that I’ve rebooked travel. When I finally got through to a claims person they told me they couldn’t help me and took a message. Surprise, no call back. Avoid!  Show details

More interest in your money than doing the right thing. Avoid! – We started booking a trip for the USA in September 2019pre all the covid drama, But only got around to paying for travel insurance in Feb 2020, but covid was only really an issue in China at that point. Our trip was for September 2020, so we didn’t think at that point covid would be an issue that’s closed down the world. Obviously we had to cancel… Read more

our plans, however the travel insurance was less than useless. Firstly we could not make a claim like many because pandemics aren’t covered, fair enough. So we didn’t therefore use our insurance, Our attempts to inquire about a refund on the policy or even get a credit for when we were able to rebook was met with radio silence. We sent several emails, tried to call. Not once did anyone ever get back to me. Other companies offered refunds or credits, we didn’t even get offered a response. To not even have the decency to respond and just to ignore you is completely unacceptable. Clearly they are more interested in making money than giving people a fair go or even giving people basic respect. Glad we didn’t go on our trip now, I can’t imagine if anything went wrong on our trip, would we have been met with the same radio silence. I’m not even particularly mad at the lack of refund, but the lack of an actual response is unforgivable! Avoid!

Very disappointed – Booked holiday travel insurance prior to pandemic and due to travel ban unable to take holiday Simply Travel Insurance would not refund Many other companies have refunded their customers Would never recommend and very disappointed at paying for a service unable to use Show details

Shocking service - never use this company – This was hopeless, I paid comp insurance but wilth the pandemic nothing was covered. I have been trying by phone, email and website to contact Simply Travel Insurance to get a refund but I have not been able to make contact at all. They will not cover my travel cancellation but refuse to even communicate and have a discussion about the premium… Read more

despite giving zero insurance. Ultimately useless insurance, useless communication and do not use this company

Missing in Action – March 2020: Poor, poor, poor service. They basically stopped answering calls during the COVID-19 pandemic. I paid for a travel policy and due to COVID-19 I was not longer able to travel, I have tried to cancel my policy and get a refund by calling but they were MIA (missing in action) not answering calls. I also emailed them and still did not get… Read more

a response. It appears they have received my email as I included a read receipt, and today I received a "not read" response. This is a very poor response. June 2020: I have since received a positive response from Simply Travel Insurance and have been dealing with a lovely person named Simon. He was unaware of the way I was treated and was very apologetic and I respect that.

I've made 3 claims over 3 years – I buy a frequent traveler policy each year, I have made 2 small claims, one delayed luggage, one damaged luggage and one trip cancellation. The 2 small claims were paid within a week the trip cancellation took a fortnight. My final claim was medical and I ended up in Hospital in London , STI did less than nothing , they spent 2 weeks trying… Read more

to prove it was pre existing and by the time they realized they had no chance on that avenue of denial I was back in Australia at my own cost in Emergency. The Medical assist team did nothing they didnt even ask what hospital in London I was in ,so I mean nothing. So being the litigious type I am , I went for the Juglar once I was out of hospital . I ended up finally with the full claim paid , the excess waivered a written apology, personal call from the head of legal with admission of fault (The evidence was over whelming) They closed their doors a month or two later (Job Done)

Sneaky – I felt it was good value at the time of purchase. That was until I had to make a claim. They seem to have a clause for everything to avoid paying you, which is not easily accessible when purchasing the insurance. Denied a claim when my camera was stolen out of my checked in bag, because guess what? They have a clause for that! Thanks for nothing! Show details

Excellent service and quick claims process – Very happy with this company. Premiums are very competitive and we recently had to make a claim which was a very painless process and paid quickly into our account. Would definitely use this company again and recommend to others Show details ·  1

A Really Positive Experience – This was the second time we have used Simply Travel Insurance and the first time in many trips that we have had to make a claim on travel insurance. The process was very easy and at a time when many things were not going well this was such a positive experience that we will keep coming back. The major bonus was that this was the best insurance price available. Show details ·  1

A happy customer! – I have been using Simply Travel Insurance for all overseas travel over the past 5 years (7 trips). It is product and price competitive and simple to sign up for. Their on line help desk has been prompt and informative when responding to destination/insurance queries. Fortunately, I have not had to make any claims, but am confident that these would… Read more ·  1

be dealt with in the same professional and expedient manner. I continue to recommend this insurance to friends traveling OS.

Would recommend to everyone! – Great value, I’ve used this company twice now and couldn’t go travelling without it! I felt extremely supported and looked after with STI’s great customer service. Highly recommend to anyone planning a holiday big or small. Show details ·  1

Very good service – Selected this company after looking at reviews, travel was in Europe’s and involved a cruise. Unfortunately became ill on the cruise and required on ship hospitalisation and subsequently a hefty bill. Submitted my claim in the morning and had an email approving same that afternoon. Excellent service, will use again.  Show details

Who fills in paper forms these days? – I went through the long process of providing personal and travel details. Got to the pre-existing medical conditions to discover I needed to complete a paper form and submit it for assessment. This is so old hat. These days assessments are mostly done online.  Show details

Fast efficient cover, excellent for multiple trips. Very fast claims service – I purchase the multi trip policy, it is one of the few that covers you for up to 90 days per trip. Secondly it's one of the few polices that includes everything, ie sking, cruising, a good level of hire vehicle excessively. I guess the test of any policy is at claim time, I made a small claim for damaged luggage from a cruise I was recently on… Read more

in Northern Europe, from submitting the claim it took 4 days to pay with out any hassles.

I think these folk want to provide a genuine product at a fair price

The proof is when you have to claim – We unfortunately had to cancel our cruise due to my wife contracting viral gastroenteritis on the morning of departure. I was able to submit our claim on line together with the required documentation including our doctor's report. Simply Travel handled the claim professionally and were easy to deal with. Our full costs were refunded, less the… Read more

small excess.

The real test of an insurance company is how they handle your claims.

The policy was easy to set up and the customer support was excellent.

Good Communication – Very helpful. good information. Unfortunitley a bit expensive for oldies. We would have gone with them as they covered everything that we were looking for. As we were going to be on the Indian Pacific train, then a 19 day cruise around Northern Australia, with a visit of 10 hours in Bali, our ages put the price up substancially. Good commication and advice A bit expensive for olies compared with Insure and Go Show details

Really Impressed by Great Service – I have some special needs and had to shop around for insurance cover for a cruise last year. I spoke to many companies and found that this company was by far the most helpful. One young man I spoke to named Jim really was wonderful, he took the time to explain everything clearly and simply, and the price was right too. Another insurance… Read more

supposedly for seniors quoted almost twice the amount of the simply travel insurance website. Good Price, honest and clear advice, great help