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Simply Travel Insurance

Simply Travel Insurance

Domestic, International
3.2 from 17 reviews

Reviews

3.2

17 reviews
5
(9)
4
(0)
3
(1)
2
(0)
1
(7)
  • Value for Money
    2.8 (11)
  • Transparency
    2.0 (8)
  • Customer Service
    2.8 (10)
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Karen Dumma

Karen Dumma

  • 3 reviews

Very disappointed

published

Booked holiday travel insurance prior to pandemic and due to travel ban unable to take holiday
Simply Travel Insurance would not refund
Many other companies have refunded their customers
Would never recommend and very disappointed at paying for a service unable to use

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers

Shocking service - never use this company

published

This was hopeless, I paid comp insurance but wilth the pandemic nothing was covered. I have been trying by phone, email and website to contact Simply Travel Insurance to get a refund but I have not been able to make contact at all. They will not cover my travel cancellation but refuse to even communicate and have a discussion about the premium despite giving zero insurance. Ultimately useless insurance, useless communication and do not use this company

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover ForAdult
See all answers

Legal Action

published

Imagine being an insurance company that completely ignores every single phone call and email to their policy holders. The fact they believe they could get away with this is comical. Ombudsman is going to have a field day with this and I'll have my $365 back.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
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Missing in Action

published

Poor, poor, poor service. This company have actually stolen my money. They basically stopped answering calls during the COVID-19 pandemic. I paid for a travel policy and due to COVID-19 I was not longer able to travel, I have tried to cancel my policy and get a refund by calling but they were MIA (missing in action) not answering calls. I also emailed them and still did not get a response. It appears they have received my email as I included a read receipt, and today I received a "not read" response. This is a very poor response. They are THIEVES. Do not get a policy with this company they will take your money, they don't care about anyone but themselves. My next step is to go to the insurance ombudsman.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
Peter

PeterFar North Queensland, QLD

Fighting to get my claim paid

published
Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time1-2 weeks
Claim DateDecember 2019
Claim ApprovedNo
Insurance Cover ForAdult
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nbmoller

nbmollerAU

  • 38 reviews
  • 1 like

I've made 3 claims over 3 years , never the slightest problem with payment

published

I buy a frequent traveler policy each year, I have made 2 small claims, one delayed luggage, one damaged luggage and one trip cancellation. The 2 small claims were paid within a week the trip cancellation took a fortnight. Easy to deal with. Definitely not the cheapest policy on the market, but when I needed to make a claim they were very quick to respond

Transparency
Customer Service
Value for Money
DestinationAntarctica, East Asia (e.g. China, Japan, South Korea), North America (inc. Hawaii) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimOther and Travel Delays/Cancellations
Claim Resolution Time1-2 weeks
Claim ApprovedYes
Insurance Cover ForAdult
See all answers
2 comments
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Customer Service R.Simply Travel Insurance
nbmoller
nbmoller
ben

benSouth East Queensland, QLD

Sneaky

published

I felt it was good value at the time of purchase. That was until I had to make a claim. They seem to have a clause for everything to avoid paying you, which is not easily accessible when purchasing the insurance. Denied a claim when my camera was stolen out of my checked in bag, because guess what? They have a clause for that! Thanks for nothing!

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time<1 week
Claim DateAugust 2019
Claim ApprovedNo
Insurance Cover ForAdult
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1 comment
Simply Travel Insurance
Customer Service R.Simply Travel Insurance
Brie L

Brie L

  • 5 reviews

Excellent service and quick claims process

published

Very happy with this company. Premiums are very competitive and we recently had to make a claim which was a very painless process and paid quickly into our account. Would definitely use this company again and recommend to others

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 weeks
Claim DateJuly 2019
Claim ApprovedYes
Insurance Cover ForAdult and Child
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1 comment
Simply Travel Insurance
Customer Service R.Simply Travel Insurance
Flower Lady

Flower LadySouth East Queensland, QLD

  • 3 reviews

A Really Positive Experience

published

This was the second time we have used Simply Travel Insurance and the first time in many trips that we have had to make a claim on travel insurance. The process was very easy and at a time when many things were not going well this was such a positive experience that we will keep coming back. The major bonus was that this was the best insurance price available.

Value for Money
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time<1 week
Insurance Cover ForAdult and Senior
1 comment
Simply Travel Insurance
Customer Service R.Simply Travel Insurance
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pdc

pdcSouth East Queensland, QLD

A happy customer!

published

I have been using Simply Travel Insurance for all overseas travel over the past 5 years (7 trips). It is product and price competitive and simple to sign up for. Their on line help desk has been prompt and informative when responding to destination/insurance queries. Fortunately, I have not had to make any claims, but am confident that these would be dealt with in the same professional and expedient manner. I continue to recommend this insurance to friends traveling OS.

Customer Service
Value for Money
DestinationAfrica, Australia, Europe, North America (inc. Hawaii) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
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1 comment
Simply Travel Insurance
Customer Service R.Simply Travel Insurance

Would recommend to everyone!

published

Great value, I’ve used this company twice now and couldn’t go travelling without it! I felt extremely supported and looked after with STI’s great customer service. Highly recommend to anyone planning a holiday big or small.

Customer Service
Value for Money
DestinationEurope and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Simply Travel Insurance
Customer Service R.Simply Travel Insurance
Sacco

SaccoMelbourne

Very good service

published

Selected this company after looking at reviews, travel was in Europe’s and involved a cruise. Unfortunately became ill on the cruise and required on ship hospitalisation and subsequently a hefty bill. Submitted my claim in the morning and had an email approving same that afternoon. Excellent service, will use again.

Insurance claim madeYes
Pip

PipHobart, TAS

  • 7 reviews
  • 1 like

Who fills in paper forms these days?

published

I went through the long process of providing personal and travel details. Got to the pre-existing medical conditions to discover I needed to complete a paper form and submit it for assessment. This is so old hat. These days assessments are mostly done online.

Insurance claim madeNo
Max

MaxBrisbane

  • 2 reviews
  • 9 likes

Fast efficient cover, excellent for multiple trips. Very fast claims service

published

I purchase the multi trip policy, it is one of the few that covers you for up to 90 days per trip. Secondly it's one of the few polices that includes everything, ie sking, cruising, a good level of hire vehicle excessively. I guess the test of any policy is at claim time, I made a small claim for damaged luggage from a cruise I was recently on in Northern Europe, from submitting the claim it took 4 days to pay with out any hassles.
I think these folk want to provide a genuine product at a fair price

Insurance claim madeYes
Arko

ArkoBeecroft

  • 2 reviews

The proof is when you have to claim.

published

We unfortunately had to cancel our cruise due to my wife contracting viral gastroenteritis on the morning of departure.
I was able to submit our claim on line together with the required documentation including our doctor's report.
Simply Travel handled the claim professionally and were easy to deal with.
Our full costs were refunded, less the small excess.
The real test of an insurance company is how they handle your claims.
The policy was easy to set up and the customer support was excellent.

Insurance claim madeYes
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aussietaff

aussietaffWide Bay-Burnett, QLD

  • 23 reviews
  • 1 like

Good Communication

published

Very helpful. good information. Unfortunitley a bit expensive for oldies.
We would have gone with them as they covered everything that we were looking for. As we were going to be on the Indian Pacific train, then a 19 day cruise around Northern Australia, with a visit of 10 hours in Bali, our ages put the price up substancially.
Good commication and advice
A bit expensive for olies compared with Insure and Go

Insurance claim madeNo
Merle

MerleDubbo

Really Impressed by Great Service

published

I have some special needs and had to shop around for insurance cover for a cruise last year. I spoke to many companies and found that this company was by far the most helpful. One young man I spoke to named Jim really was wonderful, he took the time to explain everything clearly and simply, and the price was right too. Another insurance supposedly for seniors quoted almost twice the amount of the simply travel insurance website.
Good Price, honest and clear advice, great help

Insurance claim madeNo

Questions & Answers

John

Johnasked

Simply Travel Insurance

Am I covered if the airline changes schedule or cancels the flight due to Virus issues?

2 answers
Peter
Peter

If you have travel insurance prior to being declared a travel warning but if you take out after may not be covered

John
John

Thanks for clarification!

Graham Y

Graham Yasked

Simply Travel Insurance

Do you have a multi-trip policy that covers overseas and domestic travel - e.g. a walking trip in Spain coupled with a private tour in Algeria and another trip on the Ghan to Darwin and aship to Broome with connecting flights

1 answer
nbmoller
nbmoller

Yes I take an annual policy without the ski optiom, world wide cover

Carmel Campbell

Carmel Campbellasked

Simply Travel Insurance

In the case of illness, is it possible to have a companion travel with me?

No answers

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