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SIPTalk

SIPTalk

4.1 from 15 reviews · View Statistics

Reviews

  • Transparency
    4.5 (8)
  • Customer Service
    4.1 (9)
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warkus
warkusPerth, WA
  • 7 reviews
  • 11 likes
  • Verified

SipTalk are definitely 5 star! Very happy with my new service

published
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Customer Service
Incentivised ReviewNo
Blue Duck
Blue Duck
  • 5 reviews
  • Verified

Top service, thank you

published

I chose Siptalk after comparing a few providers with my typical usage.
Joining was straight forward, but configuring my voip soft phone was not.

Graeme from Siptalk service and I spent almost an afternoon trying to figure out what was wrong. I think he got more pictures (screenshots) from me than my girlfriend.
But after installing the voip app he had recommended, and finally unticking the "SIP ALG" setting in my router, it worked! Thanks so much. Service is essential, and this one was exemplary.

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Customer Service
Incentivised ReviewNo
David J.
David J.Greater Melbourne (Metropolitan), VIC
  • 3 reviews

Sadly, it seems they have not learned lessons from their past...

published

Was ported to them over Christmas. Received no notification when my numbers were ported. No response and not even a holidays shutdown notice on their support number/email/Web site/social media.

Vague apologies fro "dropping the ball" is all I've received since.

Seems their services get decent reviews for reliability but they appear to not be learning lessons and improving on the customer service side, which is really not ideal for something as critical as your telephone services.

Transparency
Customer Service
Incentivised ReviewNo
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Andrew
AndrewGreater Melbourne (Outer), VIC
  • 3 reviews
  • 1 like

Excellent service

published

We've been with Siptalk since their Telecube days and apart from that bumpy time a while back, all settled down to the point where it's just fire and forget.

Support is local which is great during miscellaneous crises and resolution is quick.
Only very minor issues from time to time which are resolved quickly.

Highly recommended.

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Customer Service
Incentivised ReviewNo
Tom
Tom
  • 2 reviews

So far so good!

published

At first, I found it a little confusing with all the settings. I wished there was more information on the site to explain all the terminology. I am new to VOIP and was hesitant at first to jump straight in. But now things are running, i am very pleased so far with how it works.

Will recommend.

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Customer Service
Incentivised ReviewNo
1 comment
SIPTalk
John M.SIPTalk

Cheers Tom, thanks for taking the time to post a review. Please don't hesitate to contact support if you have any issues.

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Wendy Z.
Wendy Z.22 Nov 2019
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  • Verified

Perfect service, very intuitive interface, highly recommended

published

I wanted a DID number in emergency and this company made it possible to have a working number in less than 5 minutes. Website has a very smooth intuitive interface. Everything worked perfectly. The phone is installed in 2spiceguru restaurant in Perth.

Transparency
Customer Service
Incentivised ReviewNo
1 comment
SIPTalk
John M.SIPTalk

Thanks for you feedback, it's appreciated. Don't hesitate to reach out to support if you have any issues.

Pacman
PacmanSydney, NSW
  • 9 reviews
  • 1 like

Don't pay mega bucks for a comprehensive office VOIP solution

published

Have been with Siptalk for a few years. Has the occasional hiccup - but the service is effectively free. If you want to run an office with satellite locations then this is an ideal solution. Comprehensive enough to manage your business. With everyone moving to NBN port your main number to the cloud and you never require an actual land line again. Own Phone numbers, Incoming / Outgoing services, Fax service, Redirection, Line Hunt. Have as many extensions you want and no cost. Even an SMS service, would be good if they could expand this service - currently single use. Was their when is went from Telecube to Siptalk (not sure what happened here)

Transparency
Customer Service
Incentivised ReviewNo
1 comment
SIPTalk
John M.SIPTalk

Expanding the SMS service is definitely on the todo list, lot's of updates coming in the new year.

Len1010
Len1010South East Queensland, QLD
  • 54 reviews
  • 83 likes
  • Verified

Years On & still HAPPY

published
Transparency
Customer Service
Incentivised ReviewNo
1 comment
SIPTalk
John M.SIPTalk

Cheers Len, appreciate the feedback. We've recently added call filters as a setting option now so you can block those annoying spam callers too if you want to.

Siptalk does NOT ever deliver

published

rubbish company, spoke with [Name Removed] every week for a month. he was useless, never replied to emails. always promised i would get an update in next few days, and never actually updated me
after a month of waiting. i got fed up, and joined a different provider. siptalk still has still NOT submitted a request to port my number.

Customer Service
Incentivised ReviewNo
1 comment
SIPTalk
John M.SIPTalk
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Lee M
Lee MAlexandria
  • Verified

Product works but zero customer service

published
Andre
AndreCanberra

Out of business? Website doesn't work. Phone support hangs up.

published

I'm wondering if SIPTALK is out of business. Their website lets me create an account, but I can't create any services. I've called the support line, but once you choose from the first top-level menu, it hangs up.

jeremy
jeremyCanberra
  • 12 reviews
  • 9 likes
  • Verified

great customer service

published

after the frustrations of dealing with the likes of iinet and internode, it's such a terrific change to deal with a provider who responds to support emails almost straightaway. Product (VOIP phone) is good and cheap

J S
J STaree
  • 2 reviews

Great VSP

published

Very cheap line rental for DID & excellent price on calls. Local technical support. It has an annoying "one time password" feature, requiring you to send a token to your email account every time you want to log in to certain parts of your account.

ozimarco
ozimarcoWheatbelt, WA
  • 22 reviews
  • 7 likes
  • Verified

Great VSP with excellent customer service!

published
anonymouse
anonymouseTownsville
  • 10 reviews
  • 9 likes

Excellent support and response times

published
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Details

CategoryHome Phone Service Providers
Phone Services Offered1300 & 1800 Numbers
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