- Verified customer
Years On & still HAPPY
OK when I first signed up it was a steep learning curve for me and I made mistakes in my settings but on the plus side every E-mail and or Chat query I made was helpfully and politely answered. With all the poor service, lies and misinformation we normally associate with TEC Company's nowadays it's wonderful when our low expectations are finally exceeded. Since switching off my landline and joining SipTalk some years ago I have never had better, cheaper and or reliable phone communication! I have seen an over tenfold reduction in my phone bill.... I have never looked back to the days of static, disconnections and weeks of outages that was the norm with Telstra. You will note I waited a long time to do this review. It was certainly time I posted about something Positive and Siptalk has exceeded all my expectations consistently now for some time. In this world of self back-patting, fake promises and misinformation I am so glad I stumbled upon Siptalk. I kept my original phone number and have now got much more control over many more options. I even still get those nuisance calls and those foreign con artists with poor English but they have never sounded so clear. Finally don't take my word you can give them a try for almost nothing. I saved over $37 a month just on line RENTAL, I have no contract, it's all prepaid and I top up yearly about what I used to pay monthly.
Siptalk does NOT ever deliver
rubbish company, spoke with [Name Removed] every week for a month. he was useless, never replied to emails. always promised i would get an update in next few days, and never actually updated me
after a month of waiting. i got fed up, and joined a different provider. siptalk still has still NOT submitted a request to port my number.
- Verified customer
Product works but zero customer service
- Siptalk appears a rebrand of Telecube. we use the toll free number and redirection services
- No notification was given of the date of change over from Telecube to Siptalk and only one email was sent regarding the change. that email said "At this point there's nothing for you to do, we will take care of the move for you". That statement was wrong.
- the result was our service (and our business phone number which is exclusively used for customer support) was disconnected
- i wrote to advise of the issue with a/. communication of the change ...
- Verified customer
Great VSP with excellent customer service!
Since Telecube took over Siptalk from PCRange, it has had a bit of a make-over. Specifically, it is now cheaper than ever to make VoIP calls with Siptalk. To get the cheapest rates, sign up via the Siptalk Whirlpool Offer (google it!). Make sure to read the instructions carefully in the first post by John If there is anything you are not sure about, just ask in that thread. Users will be all too happy to assist you.
If you do get stuck and cannot work it out with help from the Whirlpool forum, you will find that the Siptalk guys will do their...
Excellent support and response times
I was looking for a new provider due to my earlier provider not replying to calls, emails and complaint.
Siptalk was one of several providers I emailed for some information. The Siptalk sales rep replied within only a few hours (on a weekend at that) to my email with detailed answers, and when I had the inevitable problems with the initial setup/configuration, their tech support responded within minutes on the 2 occasions I needed them. I only had the service for a bit more than a week now, so I lack long-term experience, but to me serv...ices like phone and internet are only as good as their support. What use is a cheap provider when you are without a functioning phone for days because of support problems? By the way, Siptalk rates are good value as well.
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