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Sleepyhead Sanctuary Range

Sleepyhead Sanctuary Range

 Verified
Sleepyhead Sanctuary Range
1.8

21 reviews

Positive vs Negative
14%9%77%
Sleeping Position
  • Side
  •  · 
  • Back
  •  · 
  • Front
Pre-existing Neck / Back Issues ?Yes · No
Value for Money
1.6
devmark
devmark2 posts
  Verified Sanctuary Range

Too hot to get a good sleep – We upgraded our bed last year with a new Sleepyhead Sanctuary Queen from Farmers. The bed is very comfortable and supportive but it is so hot that our sleep is disrupted. The bed is supposed to come with temperature regulation but we regularly wake up sweaty and you can feel the heat from the mattress. I will often move to another room with a… Read more

different mattress which never has this problem. We always have the air conditioning on at 19 degrees so the room feels cold at night.

It was a very expensive bed and I am disappointed with the quality of sleep. My wife finds it comfortable but we are now looking for a new mattress and will not buy Sleepyhead Sanctuary again.

Chris
Chris
  Cannes Queen

Too Hot – There was no option above for Corfu so had to select Cannes…Lovely and soft to sleep on but wake up burning hot where my body connects with the mattress, so I end up sleeping on the edge of the bed and now have moved into the spare bed where I have no problems. Sleepyhead have added something to the mattress layer that is not doing what it should!… Read more

We brought the bed because it said it regulated and even cooled hot sleepers…this is not true! My husband finds it fine though and loves the bed. Date of purchase and price are approximate.

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Eli
Eli2 posts
  Sanctuary Range

Sleepyhead mattress absolutely appalling and disgusting. Un-sleepable – Absolutely disgusting and appalling. Ripping people off. Their mattresses causes such back issues and kidney issues neck issues. They refuse a refund and a new replacement and give a temporary thin mattress that is worth 200$ if that with the springs that stick out. I would never recommend sleepy head to anyone!! When people complain about a fault… Read more

they pick up the mattress and state no fault has been inspected!! This company needs to be held accountable. DO NOT BUY FROM THEM!!

Sag, to hot, dips, mattress inside bunches up like a cheap doona!!! Neck back issues

Sleepyhead
Sleepyhead    

Hi there, We have pm’d you

SH

Nic
Nic2 posts
  Cannes

Comfy with issues – Over all its a very comfortable bed, however the dipping where you sleep and the big hump in the middle doesn't help my back pain and I found turning the mattress every week helped or sleeping across the bed the wrong way was far more comfortable!! Maybe this one is just faulty??

Hayley
Hayley8 posts
  Verified Sanctuary Range

Bed is hot – Mattress is comfortable BUT on the other hand its so hot. My last mattress we never had this. I actually run cold (so i thought!) ive been waking up having nightmares as im so hot. 10mins off the bed and i cool down, then i have to go back for more. So far no sagging of mattress as reported on here but its only been a week. Wish i could take… Read more

back.- Its been months since purchase now and still hate our bed. Its hot even on cool nights. Sleepyhead have offered no remedy. Please dont buy anything in this range. Also dont believe the claims of kulkote cooling technology. We use tencel mattress protector and bamboo sheets. Believe everyone on this review of this range of bed. Most ppl saying too hot then it is too hot. We are out of a lot of money now and have to buy a new bed. Dont know if id trust memory foam again after this but could just be sleepyhead as have seen good reviews of other memory foam beds but this bed is not it

Hayley
Hayley   

We followed up with sleepyhead but they wanted nothing to do with us, most expensive bed and no… Read more

Kimberley Ramsay
Kimberley Ramsay2 posts
  Verified Sanctuary Range

Terrible sagging bed, NOT SUPPORTIVE!! – This bed is not supportive, if you have back issues it makes it worse I am unable to sleep at night. Within a few months of purchase the bed sags & dips and your back is left unsupported. I complained they took the bed away and it said it is normal body contouring and they allow for 3cm of sagging. They also charge to look at it. It is not durable, it does not maintain its shape. Show details

Karen
Karen
  Cannes Queen

Its so hot – We have had this bed/mattress for a few years now, and comfortable to lie on yes, but we wake up sweating hot, its crazy, its like you have left the electric blanket on and wake up thinking that.... but we do not have an electric blanket on this bed at all... why is it so hot. In the middle of winter we are throwing off the covers its so… Read more

uncomfortable... then you put a light cotton sheet back over top as its winter and really cold air, only to wake up again sweating hot with just a cotton sheet. I dont understand it. How can we rectify this. please

Sleepyhead
Sleepyhead    

Hi Karen, Please contact our team via one of the… Read more

Daria
Daria7 posts
  Hera

Horrible – Waste of money! 2500 mattress generate so my heat it is impossible to sleep even with light duvet..if only I knew that this brand is such a cheap crap. I will contact retailer and see what they can do Show details

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Rae
Rae
  Sanctuary Range

Worst bed ever – When the mattress was purchased thought it would be brand spanking new but found out at delivery it was floor stock and had been carted around various sale destinations. It sags and dips has roll together and when we get out of bed we are bend with sore mid and lower back and need to stretch to correct so we can walk straight Show details

Pearl
Pearl4 posts
  Sanctuary Range

Worst bed we have ever slept on we wake up with sore backs – The bed dips like sleeping in a trench. They have tried sorting out three time. But has not improved. Have asked for someone to come out to have a look as then they would understand. Quite agree with the other complaints  Show details

John
JohnNSW
  Sanctuary Range

Sleepyhead beds are the worst – Worst mattress I have ever slept in. After traveling a lot of world I come home to buy a new bed and my partner and I would wake up practically like cripples our back was so sore. The bed dipped in the middle so we were lying uneven but you only notice it after a few hours of being in bed. Sleepyhead have refused to find fault but clearly they are a cheaply made bed not fit for purpose. I would stay clear of this brand. Show details

Unhappy customer
Unhappy customerNSW
  Sanctuary Range

Waste of a lot of money – Both my husband and I have had back backs and necks since purchasing this bed. Even though we rotate it regularly, it develops a ridge line in the middle and you feel like you are sleeping in a gully. I highly recommend buying something to support your back and neck, I have just spent hundreds on the osteo trying to get my neck, back to normal. Show details

Angel
AngelQLD2 posts
  Cannes Queen

Can't wait to fall into Bed! – Two years on and this bed still feels the same as when we bought it. Love how comfy it is and even better not feeling hubby get in and out of bed. Show details ·  1

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StefJ
StefJ
  Verified Sanctuary Range

What Are they made out of?? – Well my husband and I have suffered with this HOT mattress for over a year now and it’s getting worse, I am wondering what materials they make the “pillowtop” out of because it feels like it collects all the body heat and throws it right back at you. We have a/c and a ceiling fan in our bedroom and it still gets so hot that you feel like you are… Read more

sleeping on fire. What a waste of money as this was not a cheap mattress by any means. I have read so many other complaints about these expensive mattresses and feel like so many people are being ripped off. As a comparison we can both shift to a spare bed with cheap old mattresses on and sleep better, also when we holiday elsewhere we are fine so it isn’t just us. Do not purchase unless you love feeling hot at night.

Sleepyhead
Sleepyhead    

Hi there

Have you been in touch with our customer care team at all?

Thanks

Sleepyhead

Duggy
Duggy3 posts
  Cannes

This is pure quality – Mattress is amazing in the sleepyhead Sanctuary Cannes range not sure why all the crap reviews on the cheaper ones but best nights sleep ever. Great support does take a bit to break in but worth it in the end  Show details

Unhappy Camper
Unhappy Camper
  Milan

Developed Back and Neck Problems as a result of this bed – We bought a Sleepyhead Milan, ignoring what I had read on the internet and from friends and relatives about problems with them. 6 months after getting it we started developing neck and back pain which progressively got worse and the bed had hollows and a ridge in the middle. At 2 years we bought another brand mattress which cost $1,000 and is a… Read more

foam mattress. Our back problems almost completely resolved overnight.

Sleepyhead tell us that a 35mm dip (or 'Body Contour') is acceptable. I'm unable to find any medical literature stating that this is acceptable, ideal or recommended for good healthy sleep, and good body posture, so unsure where this acceptability was created from.

I would seriously suggest anyone really carefully looks around before buying one of these.

Leanne Priestley
Leanne Priestley
  Verified Cannes

Hot even in winter – The mattress was comfortable but generated excessive heat under your body. Needed to move every hour to keep cool. A sheet or blanket in winter generated even more heat . Submitted a warrantee claim but received a standard reply email from the manufacturer. No attempt was made to examine the product. After one month of sleepless nights in winter… Read more

due to excessive heat, Beds-R-Us exchanged our mattress. Thank you Bed-R-Us for your excellent service dealing with this problem.

Lux
Lux2 posts
  Verified Hera

Very comfortable but heat issues – The Sleepyhead Sanctuary Hera has so far proven to be a very comfortable bed. However the products that all manufacturers are adding to the memory foam layer (in this case “fusion graphene”) to try to manage the heat issues seems to be ineffective in my experience. I get very hot where my body touches the bed (it’s like the heat is trapped) when… Read more

the rest of me is comfortable/cool. Means a lot of flip flopping. I am a hot sleeper. I don’t think they’ve gotten this technology working effectively yet. But aside from this issue, the bed is very very comfortable, just the right amount of softness and support. No issues with mattress depressions or contouring yet. Currently selling at $6500 for king size mattress and base.

Susan
Susan3 posts
  Rome

Horrible mattress – It is so hard that it is like sleeping on concrete. EVEN a mattress topper doesn't improve the sleep quality of this bed. Very uncomfortable. Do not buy this bed.  Show details

Mike
Mike
  Milan

Scared to go to bed – Most uncomfortabe bed. Sagged a lot in the middle. Roll together. Edges moved inside. Both Sleepyhead and retailer don't want to listen anything. I won't recommend to anyone. Total waste of money.

Maureen
Maureen
  Palermo

This is the worst mattress we have ever owned – This is a memory foam mattress. You sink into it and therefore it is nearly impossible to turn over (like sleeping in a hollow). We have been complaining to Sleepyhead about the problem for a year since we bought it, but they tell us that it needs rotating every month, but this makes absolutely no difference. We paid over $4000 for this mattress.

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