Have had our Koala mattress for two years and it’s still going strong. Has been super comfortable and supportive, but also easy to move. We’ve had the sheets for the same amount of time and they are still as soft as they say we bought them! In addition, when needing to return a mattress (for financial reasons) their customer service was quick to act, sensitive and personable.

We purchased a king size Koala mattress in August 2017. It seemed fine for the first two years but now has terrible indentations, or 'troughs' as my partner and I like to call them.

This is despite us following all the care and handling instructions.

Clearly these are not made to last and the foam used must be of a poor quality to loose it's firmness so quickly.

We are very disappointed. Buyer beware!

We are based in NZ and Koala no longer trades here. I have emailed them to check whether we are under warranty but still waiting to hear back. Their phone number for NZ doesn't work, it dials then cuts out.

Super comfy and supportive. Sometimes a bit too hard, but overall the best thing I have ever slept on! No sagging after almost a year. Super quick delivery. I do recommend 2 people to set it up-a bit heavy!

We love our Koala mattress! It did take a few weeks to adjust to from our old firm spring one, but now it’s the most comfortable mattress! I love that I no longer feel my partner roll over in the night. Also, go someone who suffers from joint pain, it’s amazing! The mattress doesn’t push against my joints and cause pain - now to find a blanket that doesn’t cause downward pressure... We’re very happy with our mattress.

Fantastic design and an exceptional customer experience from purchase all the way through to the support team. Sarah from support was an absolute legend in getting things organized for us. 5/5

While it took a little while to get used to a foam mattress (after sleeping on innerspring our whole lives) we love it. It is super comfortable and supportive and we feel like we are sleeping better!

Hey guys!

I was super excited to get my king size koala mattress and I’ve had it for about 3 years now.

Pretty quickly within starting to use it it began to sink in the middle (I’m a smol person lol). It’s also not very comfortable- a bit like sleeping on hard foam.

Weirdly- (maybe I’m crazy?!) none of my king fitted sheets will fit my king koala- which is crazy frustrating as well.

I haven’t contacted koala for a return because I’ve been busy and don’t really want another one of these. While the service and delivery is exceptional with this company- I wouldn’t recommend the mattresses.

I suffer from back problems and every other mattress I have had did not ease it.... Now with Koala I look forward to going to bed at night as I know I will have a good nights rest and not toss and turn.Thank you for your product and I imagine this is what cuddling a Kisla would be like

So easy to put together, I got the bed frame and mattress. It was as simple as LEGO. The mattress is so easy to move when putting in fitted sheets. The comfort level is five stars, just enough support covered in softness.

Easy & speedy delivery.
Mattress going well, keeping shape. Using as part of first toddler bed, plan to use for awhile. Perfect softness and firmness for our kids. Sister has one too.

I am loving my new koala bed. It's been over a month now and it's a dream. It's very comfortable. The base is super handy for storing. you can actually fit more than you realise underneath. I also purchased the sheets which are great as well.
The customer service was amazing as well. So friendly and helpful. I also had my old mattress and base taken away which was fantastic! Highly recommend!

Sides collapse and already sagging at 7months old. Not good for bad backs. I feel like the mattress is abit smaller than a standard queen size?
They ask for reviews in the first week of purchase for a reason.
I don't recommend it.

As soon as I started sleeping on this mattress I stopped noticing it was there—which is a win. I know that when I have slept on terrible or not-quite-right mattresses I couldn't stop noticing them. I am a terrible sleeper in general, but on this mattress I have slept uninterrupted through the night more frequently than I have done ever in my adult life. I rarely wake up with a sore back (my back is generally sore from sitting with my face in a computer all day).

The delivery is fast and the mattress is very supportive and comfortable for both back and side sleepers. We just had a newborn and my wife used to sleep with the baby and the previous mattress was too soft.

Ordering process and delivery was easy, fast and reliable. Mattress doesn't gass out too much initially, which is nice.
The mattress is very soft. That's of course subjective. The sides are too soft and its easy to slide off or roll off the edges.
The mattress DOES SAG. Do not believe fancy marketing slogans. It does sink in and sag. Eventually ended up returning the mattress after 80 days. Return process was easy and without any concerns. Refund came in same day. Excellent customer service.

We have just ordered our 3rd Onebed mattress. So comfortable and so easy to place on the base. Ordering is a simple process and delivery is fast
Thanks for a great nights sleep. Now all our visitors can sleep well too!

My old mattress did not help my back, always wakened up stiff and sore. Now, since getting my koala mattress, I am having no back issues like I did before, the mattress is very supportive but extremely comfortable. I am so happy with it.

The Koala mattress is the best purchase I’ve made. It is so comfortable. I no longer wake up with sore shoulders and I’m finally sleeping better than I ever have.

Ive had a bad back as my spine had moved forwards changing to this mattress was part of helping me fix my back. I was less stiff in the mornings and it helped maintain the work I had done at the chiropractors and pilates.