Koala Mattress

We ordered and received our Mattress in October. The order and delivery process was easy. It took us a month to start using it. It feels great to sit on the bed and to lay down but unfortunately I'm waking up with a sore lower back. I went away and slept on different beds and the pain went away. So I know for sure it is the mattress as it came back as soon as I returned to my own bed. Now I'm going to have to buy a pillow topper and see if that helps as I don't want to purchase a whole new mattress.

we bought this mattress from the time we ordered to delivery and even after delivery was true to their word the service was fast, friendly , and professional so all this on top of an amazing product comfort and the surprise we got when we opened our box was 5 star service.

Koala are very fast at deliverying their product but i just sleep soo hot in this mattress. I should have sent it back before the end of the trial. Just be careful purchasing this mattress if your a hot sleeper.

Although I have only had the mattress for a fairly short time I can feel that I am getting a better sleep already. The mattress retains it's shape. I am satisfied with it

The mattress is very comfortable, my husband and I are sleeping better now than we have in years! I no longer feel his restless legs and no longer feels me tossing all night because of it. It initially feels so soft and luxurious then when I lay down it is supportive and so comfortable. Very happy with my choice to go with Koala.

Bought this mattress after reading all the positive reviews. I could only sleep on it for 4 nights before going back to my old mattress. I am small framed so found the koala mattress to be way too firm and woke up with aches and pains. The smell of the mattress is also quite strong and gave me headaches after sleeping on it. The mattress would probably be ok for a heavier larger person but for me did not work at all.

Best mattress I have owned.
No more neck pain.
First slept on a Koala mattress in and air b n b.
The owner of the house is a chiropractor that convinced me to buy my first Koala.
I recently purchased my second Koala mattress.
They are brilliant!
Very supportive and comfortable.

Purchased one year ago, received quickly, 6 months it had a sag/dip “this isn’t something normal and is something we would like to correct for you”. This was replaced with no issues. Six and a half months having the replacement the same thing has happened! I don’t want to be getting replacements every 6 months.

My Koala mattress was extremely easy to order, quick to arrive and exceptionally comfortable to sleep on. The mattress itself has a lot of the traits you look for in an ongoing relationship: firm support, attractive looks, easy to be with and always around when needed. It was great to know that we were also sponsoring a koala - that was a thoughtful touch.

This mattress is incredible! I ordered it at 12.30pm arrived at 2.30pm on the SAME day! Not only has my back pain disappeared but I also sleep alot cooler and according to my sleep monitor on my fitness watch I'm getting DOUBLE the amount of deep sleep that I normally get! Koala is such a consumer friendly company. Pillows arriving tomorrow!

I recently purchased a Koala Mattress. It is very supportive for my bad back and firm but most comfortable. It keeps its shape and I don't feel my wife move if she does during the night. It has been easy to sleep on during these hot nights and it is very reasonably priced for the quality of it. It was delivered quickly and efficiently and there is a 120 return policy. Quite amazing really - but I won't be using it as my and I are very please with the mattress

We loved our mattress for the first year.. Then it started to sag.... (see pictures). I have tried to lodge a warranty claim with Koala, but it seems to take forever.

Be warned..... This pictures show the final outcom...

We really loved the mattress when it first came! However it seems there's a problem with ours as it also went yellow and sagged slightly in a certain spot. It seems to be a constant on and off issue though?

these is great mattress! quality product without the price tag. Comfortable, supportive and great for my neck. what I also love is that when my husband tosses and turns he doesn't disturb me. Hooray!

Excellent mattress good support and easy to set up
Delivery was extremely quick
Quite firm to lay on but does ensure a very good nights sleep

Like a lot of people I spoke to, I find the Koala mattress too firm. Plus it’s already a bit misshapen. The worst thing was the delivery - Driver dumped the mattress on the road and refused to bring inside (and swearing the whole time). Not a great experience. Since it’s a home delivery service at it’s core, I’d call that a pretty major failure. Going to persist with it and see what it’s like, but I suspect this one will be a return. There are lots of other mattress-in-a-box services, I’d recommend looking elsewhere first.

Only had it for 3 weeks and have already had improved sleep comfort, no waking up during the night feeling uncomfortable, no longer getting up in the morning with sore hips and back, early days but very happy.

The mattress is firmer than other mattress I’ve had but still very comfortable. I do not have neck/back issues so cannot comment on improvement using this mattress. My sleep quality has always been good, so again no comment on improvement or worsening. I have not had the mattress long enough to maintain on durability or it maintaining shape, but no issues after the first couple weeks.

At last I am able to sleep well with my new Koala mattress. This mattress moulds to my body while still offering great support and comfort.

The customer service on arranging a date for delivery and deliver is OUTSTANDING. I could literally track the delivery van - this is better than any other furniture I've purchased. I'm literally blown away. The mattress is comfortable. We purchased a king sized and it's just a wee bit short for our frame but honestly I do not care it's a great mattress.

I'm still honestly shocked by the smoothness of the delivery. Big companies don't get it right the way the Koala gets it right. We haven't had the mattress too long so apologies I cannot offer much on the longevity, but the customer service alone deserves this 5 stars.