Koala Mattress
Queen, King, Double, etc... · See All
- ✓ Verified company
- Award Winner 2023
1,138 reviews · Statistics
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- Side (782)
- Back (292)
- Front (205)
- Days (933)
- Weeks (65)
- Months (3)
- I never got used to it! (20)
- Very Soft (14)
- Soft (68)
- Medium (742)
- Hard (160)
- Very Hard (18)
Koala Mattress is a ProductReview.com.au Awards Winner for 2023. Learn more
Official material from Koala.
LOVE IT
Koala Mattress QueenMe and my partner bought this mattress last weekend and have slept so well this week! It was great to have the 2 firmness levels to choose from depending on how you flip the comfort layer. We also love the fact that we can barely notice when the other shifts around in their sleep. Would definitely recommend this mattress!
Purchased in .
- Sleeping Position: Back and Side
- Caused Discomfort: No
- Sagging: No
Terrible customer service, do not order if you live outside of a metro area
Koala Mattress QueenWould never buy from this company again, only giving one star because there isn't an option to give zero. I have bought Koala products in the past, however my recent purchase has put me off buying from this company ever again. I live outside a metro area (Canberra) and was provided 4 different delivery dates and bed failed to arrive on any off them. Despite leaving my mobile phone with the order details the courier never called me. After the fourth failed delivery I tried to speak with someone at Koala multiple times but my calls were not retu
... Read morerned. I sent emails which were not responded to. I called the local courier who advised that my order was never in their system. When I finally spoke with Koala they advised that the courier had attempted delivery and I had advised the courier that I was not home. This explanation is a complete nonsense as I made arrangements to work from home on all delivery dates. Koala advised that they had sent the bed back to Sydney so it would be another 10-15 business days before I got my bed (7 weeks in total from initial order date). Would recommend a Zenna mattress instead. Zenna have fantastic customer service and the bed is pure latex with no harmful fillers.Purchased in .
- Adjustment Period: Days
Sorry but the parcel wasn’t “caught up in delays” it was never sent to the local courier. When your “customer service legends” finally spoke with me they just told me complete lies about speaking with
... Read more the local courier who had told them I refused to accept delivery. I contacted the local courier who advised me that 1) my order number had never made it to their system 2) nobody had called me or delivered to my address because they didn’t have my details on their system to do so 3) they had not spoken to anyone at Koala and 4) they had been unable to get onto Koala by phone and had sent emails which had not been responded to. Nothing my terrible experience with Koala customer service I tend to believe the local courier. I will not be buying from Koala again. I’ve purchased a Zenna latex mattress and the team at Zenna have been amazing. You can speak with them on the phone and your orders are confirmed with personalised emails that confirm delivery details and provide tracking numbers and contact details for the courier. Will recommend Zenna to absolutely anyone I hear contemplating your products. Will never buy from Koala again and can’t wait to get my money back!
Best mattress! Like sleeping on a supportive firm cloud.
Koala Mattress QueenSo so glad we bought this mattress and wish I did so sooner! From the first night, it was such a noticeable improvement from our last and has only gotten better from there. We have also recommended it to family since who also love it as much as we do!
Feels like great quality that will last and the partner disturbance is a real thing!!! Can’t even feel each other get in the bed let alone move around at night.
Purchased in at Koala for $900.
- Sleeping Position: Back and Side
- Adjustment Period: Days
- Pre-existing Neck / Back Issues: No
- Caused Discomfort: No
- Heat Retention: No
- Sagging: No
- Perceived Firmness: Medium
Author stated being incentivised for this review
Even better than the original
Koala Mattress QueenWe bought a Koala mattress a few years ago (and love it--it's our favourite mattress--at least it was). We needed a new mattress for our town house, so got a new one from Koala. As expected, it's comfortable and gives great support. Actually, it's even better than the original. We now have a new favourite.
Purchased in .
- Sleeping Position: Side
- Adjustment Period: Days
- Pre-existing Neck / Back Issues: Yes
- Caused Discomfort: No
- Heat Retention: No
- Sagging: No
- Perceived Firmness: Hard
Author stated being incentivised for this review
Perfect nights sleep!
Koala Mattress QueenSo far so good! I’ve slept so well since we switched to the Koala mattress!
Purchased for $800.
- Sleeping Position: Side
- Adjustment Period: Days
- Pre-existing Neck / Back Issues: No
- Heat Retention: No
Author stated being incentivised for this review
Find out how Koala Mattress compares to other Mattresses
Know better, choose better.
Amazing quality and perfect customer service
Mattress King SingleThe easiest bed to assemble, the best packaging and delivery and super comfortable first bed for my daughter.
Author stated being incentivised for this review
Excellent Mattress
Koala Mattress QueenPurchased a koala Queen Mattress
So very comfortable
My back is very grateful, very supportive and doesn’t disturb sleeping partner when move , vice versa
Purchased in at Koala Living Online Store for $1,020.
- Sleeping Position: Back
- Adjustment Period: Days
- Pre-existing Neck / Back Issues: Yes
- Caused Discomfort: No
- Heat Retention: No
- Sagging: No
- Perceived Firmness: Medium
Super Firm, Uncomfortable, Brick- like foam.
Koala Mattress QueenPlease don't believe the hype people!
Appears shorter, narrower and thinner than a queen matteress should be and it looks odd sitting on a standard queen bed. It also smells like a chemical factory.
Worst part is, its just really uncomfortable. There is no soft cushioning or body support and its a very unforgiving sleep. Its just hard, dead and uncomfortable.
I best describe it like a bad camping mattress. Good enough to get you through a few nights, but you're sore and crave getting back to a proper comfortable mattress when your done with it.
After a few months of "adjusting" I relagated it to the guest room and I've had non-stop complaints about how hard and uncomfortable it is, described as " a hard brick of foam".
Purchased in for $840.
- Sleeping Position: Back, Front and Side
- Adjustment Period: I never got used to it!
- Pre-existing Neck / Back Issues: No
- Caused Discomfort: Yes
- Heat Retention: No
- Sagging: No
- Perceived Firmness: Very Hard
Hi there TechMan,
We're so sorry your mattress hasn't been your perfectly comfy fit - it's truly disappointing to hear.
... Read more We offer a 120-night trial which gives you almost four months to see if the mattress is a good fit, and although we're here to help, we're unable to accept 120-night trial returns several months after the trial period is over. In saying that, Our Customer Care team were delighted to speak with you earlier this year and offer some solutions to help with your mattress, but we're sorry you're still not loving it. Sometimes the mattress can have a slight smell, which we like to think of a bit like a new car smell. It's the smell that comes with brand new foam and will usually dissipate quickly. We find that sprinkling some bi-carb soda on the mattress, letting it sit for a day or so and giving it a light vacuum off can help get that smell moving. In terms of our reviews, we do incentivise our reviews from time to time to thank our customers for sharing their feedback, but we can assure you there's nothing fishy about it - we're an honest bunch here at Koala. Our Mattresses are made from CertiPUR-US certified foam, and we only use the best manufacturers so we can deliver a high quality product to all of our customers. As well as being the only Australian mattress and furniture brand that supports 1% for the planet, we're also a B-Corp business and we donate a portion of all mattress and sofa sales to WWF to help protect our Aussie habitats, so you can rest easy knowing you're doing good for the planet when you purchase with us. If you'd like to chat further about your mattress, we're all ears and we'd love to hear from you. You can either send a reply over to our last email, send a new one over to support@koala.com or give us a buzz on 1800 575 337 if you'd prefer to chat over the phone. Cheers, The Koala Dream Team PS. We've popped some links below so you can read more about what it means to be CertiPUR-US and B-Corp certified, and a little more about how we contribute to supporting Australian wildlife, too. CertiPur-US: https://certipur.us/ B-Corp: https://www.bcorporation.net/en-us/find-a-b-corp/company/koala/ WWF: https://koala.com/en-au/our-mission
Koala Mattress: Amazing, Comfortable and the Best Night's Sleep!
Koala Mattress QueenLast week I purchased the Koala Mattress QS (replacing a very disappointing Sherman Full Body Hug mattress that had significantly deteriorated after only 2.5 years of light use).
After researching many brands, the Koala customer reviews seemed to resonate with a genuine enthusiasm which indicated to me a very high percentage of happy and delighted customers. I was wary of purchasing another mattress sight unseen, after being burnt by the previous Sherman purchase, however, I mustered my courage and placed my order online with Koala.
The pur
... Read morechase process with Koala was smooth and the delivery process was prompt and efficient. The Koala website provides you with such a lot of information, so by the time your product arrives, you are confident you have purchased the right product and you already feel very familiar with it. Unpacking and assembly of the two Koala Mattress parts - the mattress itself and the zip-in comfort topper which enables you a choice of Medium/Firm or Firm - was easy and enjoyable, with full instructions, useful information and tips provided. Koala provides you with information on how to acclimatise to your new mattress and what to expect, so I was prepared for some restless nights ahead as I became accustomed to my new mattress. Here is what I experienced - Night 1 - From the first point of contact, the difference between this new, medium-firm and very supportive Koala mattress and the sagging, deteriorated Sherman mattress was astonishing. Admittedly, I was a bit restless, adjusting to the difference on that first night, which is to be expected, but I knew this purchase was a good decision.Purchased in at Koala Living Online Store for $1,080.
- Sleeping Position: Front and Side
- Adjustment Period: Days
- Pre-existing Neck / Back Issues: Yes
- Caused Discomfort: No
- Heat Retention: No
- Sagging: No
- Perceived Firmness: Medium
Great purchase
Koala Mattress QueenLove it! It’s so comfortable And supportive. I don’t wake up with headaches and a sore back anymore.
Purchased in for $945.
- Sleeping Position: Back and Side
- Adjustment Period: Days
- Pre-existing Neck / Back Issues: Yes
- Caused Discomfort: No
- Sagging: No
- Perceived Firmness: Medium
Author stated being incentivised for this review
Find out how Koala Mattress compares to other Mattresses
Know better, choose better.
So so happy!!
Koala Mattress KingSo glad we finally made the decision to purchase! I have a bad back and since sleeping on the koala mattress my back is so much better & I have been sleeping so well! It’s super easy to put together and the delivery was quick and really easy! Overall an amazing experience!
Purchased in at Koala for $1,100.
- Sleeping Position: Back and Side
- Adjustment Period: Days
- Pre-existing Neck / Back Issues: Yes
- Caused Discomfort: No
- Heat Retention: No
- Sagging: No
- Perceived Firmness: Medium
Author stated being incentivised for this review
Really something else!
Koala Mattress KingThe Koala mattress arrived in tassie in exceptional time, and so well packed. Was recommended to unpack within a few days of receiving however couldn't unpack for a few weeks and were worried about the integrity of the mattress. We were pleasantly surprised when we finally unwrapped it that there were no unwavering faults! So very happy!
The Kirribilli Bed base arrived a few weeks later and once built we were so happy with the quality and how solid it is!
Would definitely be buying from Koala again!
Purchased in for $2,600.
- Sleeping Position: Front
- Adjustment Period: Days
- Pre-existing Neck / Back Issues: Yes
- Caused Discomfort: No
- Heat Retention: No
- Sagging: No
- Perceived Firmness: Medium
Author stated being incentivised for this review
The Best Mattress We Have Slept On
Koala Mattress QueenWe bought a Koala Mattress and have just received the base. We absolutely love the base and so so easy to assemble with no tools and no Allen keys which was a relief. Such a great piece of engineering. The Mattress is so comfortable and has an option to flip the top and zips on. Both of us are long term nurses and our old Mattress from Sealy ( not old but newish) had sunk and our backs were getting worse. Enter Koala Mattress and it’s like sleeping on a cloud. Not spongy or fluffy but just supportive and comfy. Backs feeling much better. You ca
... Read moren’t notice your partner if they move or get out of bed. We just love it so much and even better with the Koala Base which looks so smart in our bedroom. I also like that it is a good height. The Sealy was way too high on their ensemble base. We took a punt with Koala buying online but we had been burned by store bought mattresses being duds . Koala has a 120 day return policy and we thought this was fool proof. Anyhow after 2 nights sleeping on it we thought this is a keeper. Also the service is fantastic ( can’t say the same for Sealy) and the delivery of the Mattress super quick like days. Even better they donate some of the proceeds to real Koalas ! Thanks Koala .- Sleeping Position: Side
- Adjustment Period: Days
- Pre-existing Neck / Back Issues: Yes
- Caused Discomfort: No
- Heat Retention: No
- Sagging: No
- Perceived Firmness: Medium
Find out how Koala Mattress compares to other Mattresses
Know better, choose better.
Very happy with our new mattress
Koala Mattress KingKoala has provided a great product. Delivery was seamless and we found set up easy. We are very happy with the comfort provided by our Koala at what we feel is a fair price point. We have definitely found our quality of sleep has improved.
Purchased in .
- Sleeping Position: Side
- Adjustment Period: Days
- Pre-existing Neck / Back Issues: No
- Caused Discomfort: No
- Heat Retention: No
- Sagging: No
- Perceived Firmness: Medium
Author stated being incentivised for this review
Super Comfy, Very Affordable, Amazing Service
Koala Mattress Queen1) Amazing service- Ability to select date and time of delivery, responsive customer support, ability to change the delivery date and time - all online
2) Mattress is very very comfortable with perfect balance between firmness and comfort
3) Also its not very pricy as compared to similar products in the market. Its quite affordable, specially if you buy during sales like EOFY.
4) Packaging is nice as well
Author stated being incentivised for this review
Super comfy bed
Koala Mattress KingFirst of all, the bed frame was super easy to assemble. Secondly, the mattress itself was super comfy. The firmness (medium firm) was just exactly what we were looking for.
Purchased in .
- Sleeping Position: Back and Side
- Adjustment Period: Days
- Pre-existing Neck / Back Issues: No
- Caused Discomfort: No
- Heat Retention: No
- Sagging: No
- Perceived Firmness: Soft
Author stated being incentivised for this review
Questions & Answers
We have had our Koala mattress for almost 3 years and I believe that it is the older original type of mattress. We find that it doesn’t seem to breathe at all and causes us to get very hot at night. Has anyone found a similar issue? We are thinking of replacing it and going back to a spring type of mattress.
G'day christopher t.,
We're stoked to hear you've been snoozing on your matty for 3 years, but it should be keeping you cool as a cucumber!
We're keen to chat with you to see how we can help and make sure you're having a great night's sleep every night, so we'd love it if you could get in touch with our team on 1800 575 337 or at support@koala.com so we can see what we can do to help :)
The Koala Dream Team
Hi, can you use a koala mattress on a boat? Can they be cut to size by the cistomer?
G'day David,
Sorry for the delay in getting back to you here!
You can absolutely use our mattresses on a boat, but we wouldn't recommend cutting them to size as this could disrupt the integrity of the mattress and will void your warranty.
If you have any more questions or need a hand with anything at all, feel free to get in touch with our Customer Care legends on 1800 575 337 or at support@koala.com, we're here to help, always!
The Koala Dream Team
Can these mattresses be used on wooden slats? We already have a wooden slat base.
You could ask the Koala company as they are great at getting back to you. We had it on an ensemble slat base before the Koala base came and it was fine.
G'day Natalie S,
Thanks so much for reaching out with your question! We love that you're checking so that you can prolong the life of your mattress and your bed base.
As long as your bed base has adequate support and ventilation, it'll work with our Koala mattress range. If it's a slat base, the slats should be no more than 7.5cm apart to avoid sagging. While posture slats can be used, they can make the mattress feel considerably softer than it actually is, so for the best comfort we recommend that they are straight (flat) slats.
We hope that helps you make the best decision for your family!
If there’s anything more we can do, please don’t hesitate to get in touch anytime on 1800 575 337 or at support@koala.com - we’re here to help, always!
The Koala Dream Team
Get an answer from our members and Koala representatives
Details
Features
- The top fabric materials are made from 65% polyester and a 35% (or 7cm-thick) Tencel™ Lyocell comfort layer. Tencel™ fibres are smooth, soft and gentle on skin. They’re also able to absorb and release moisture, improving breathability.
- The comfort layer is double-sided and customisable. One side provides medium-firm support, and the other provides firm support.
- The base fabric is 100% polyester with PVC dot. The mattress also contains polyurethane foam.
- A firm support base prevents hips from sinking uncomfortably into the mattress, and maintaining the integrity of your posture overnight.
- A design that minimises partner disturbance allows for a more peaceful sleep throughout the night. An anti-slip bottom also means the mattress stays in place on the bed frame.
- Anti-bacterial treatment means that antimicrobial additives help foster a cleaner, more hygienic sleep surface.
- A CertiPUR-US certification ensures the foam used in the New Koala Mattress is free of harmful ingredients such as formaldehyde, ozone depleters, mercury and lead, and that it has low VOC (Volatile Organic Compound) emissions.
- A GECA certification means that this mattress is eco-friendly and has been ethically made.
- Available in single, king single, double, queen and king sizes.
- Comes with a 120-night trial and a 10-year warranty.
Points of praise
Reviewers were exceptionally pleased with their investment in a Koala Mattress. The unanimous opinion was that it was extremely comfortable, while remaining supportive.
The mattress was easy to adjust to, even at the beginning stages of reviewers transitioning to a new mattress. A noticeable difference in sleep quality was also observed. Reviewers commented that they felt more well-rested the morning after sleeping on this mattress.
The adjustable settings, which provided the choice of either a medium or medium-firm comfort level, were appreciated.
Lastly, reviewers cited good customer service as another reason for high ratings, and this consideration included quick delivery and helpful staff.
The Koala Mattress won a ProductReview.com.au Award for Best Mattress this year, winning because of its supportive build and ability to improve sleep.
 |  |  |  | |
|---|---|---|---|---|
| Category | Mattresses | Mattresses | Mattresses | Mattresses |
| Price (RRP) | $1,099 | $1,299 | $999 | $759 |
| Type | HD Polyurethane Foam | HD Polyurethane Foam | HD Polyurethane Foam | HD Polyurethane Foam |
| Firmness | Medium Firm | Medium Firm | Medium Firm | Medium Firm |
| Size | Queen | King | Double | Single |
| Country of Manufacture | China | China | China | China |
| Material Name | Top Fabric: 65% Polyester, 35% TENCEL™ Lyocell | Top Fabric: 65% Polyester, 35% TENCEL™ Lyocell | Top Fabric: 65% Polyester, 35% TENCEL™ Lyocell | Top Fabric: 65% Polyester, 35% TENCEL™ Lyocell |
| Thickness | 25 cm | 25 cm | 25 cm | 25 cm |
| Manufacturer Warranty | 10 year(s) | 10 year(s) | 10 year(s) | 10 year(s) |
| Release date |
Contact info for Koala Mattress
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G’day RCM42,
We truly appreciate the time you’ve taken to give us your honest feedback. Hearing about your experience is so disappointing - it’s not the one we want for any of our customers.
... Read more Although we always try our very best to get your new Koala gear to you as quickly as we can, sometimes it needs to travel a fair distance to arrive at its new home - especially when their new home is in a regional area. This means that your delivery can be caught up in any delays there may be across the courier network and considering this time of the year, there have been many delays we are all working through as best as we can. We’re so sorry you were kept waiting, and we’re happy that our Customer Service legends were able to get this fixed up for you in the end. We have passed your experience and feedback along to our greater team so that we can learn from our mistakes and strive for a much more seamless delivery experience for all of our future customers. If there’s anything more we can do for you, please don’t hesitate to get in touch anytime on support@koala.com. Or you can feel free to give us a buzz on 1800 575 337 if you’d prefer a chat - we’d love to hear from you and we hope that one day, you’ll be comfortable with buying from us again soon! The Koala Dream Team