I find the Koala a very comfortable and supportive mattress! So much so I purchased another entire unit including a Bed Base, for my spare bedroom. Many thanks for such a wonderful product!

I have struggled with a chronic back injury for the past couple of years and I have always struggled with falling asleep. I got the Koala Mattress last year and I haven't had any issue with sleeping. I wake up with no pain and now and can get on with my day and complete all my responsibilities.

Kola living seem to be on of the leading mattress company although there are thing that can be improved with their service. Product quality is up to the standard that was expected.

The smell of the mattress when we unpacked it was so toxic and gave us both minor headaches and we’re not people particularly sensitive to smells. We’ve been airing it for 6 days, spread bicarbonate soda for 24 hrs on the mattress as advised by koala and sprayed with eucalyptus oil and the mattress is still has a toxic VOC smell. We’ve emailed Koala to hopefully address this issue for its future customers and we’ve sadly been really disappointed by the whole experience due to the smell.

I purchased a double mattress in April 2021. Firstly the mattress arrive much faster than expected, secondly, this is by far the most restful nights sleep I’ve had in years. The Koala is soft yet firm, so hard to describe the feeling. I can’t wait to get back into it every night. I’m comforted by the 10 year replacement warranty. Awesome mattress, I would recommend.

Purchased our queen sized koala mattress in January 2017. Chose koala due to positive reviews, especially as I am prone to lower back pain. Found it very comfortable and supportive, arrived quickly as advertised. My husband and I both enjoyed sleeping on it. However, after 3 and a half years the mattress really sagged where each of us sleeps, to the point where my husband was experiencing neck pain. It was next to impossible to sleep in the middle of the bed as you would be laying on a mound in the mattress. For a thousand dollar mattress I would expect far more durability.
Update:
Koala replaced our mattress under warranty. We will wait and see how mattress number 2 fares!

My mattress arrived in only 2 days to regional Victoria the mattress was the perfect comfort for me with my job i do a lot off travelling and stay in many different hotels around Australia Without doubt the Koala mattress is the most Comfortable Mattresses ive slept on thanks koals

Absolutely amazed this godsend product, (queen size koala) came in a box straight to my door within 4 days and we in the country. I would highly recommend even if you think your current mattress is amazing I strongly urge to upgrade to this amazing company not only do they treat you like your a princess with customer service there true to there word. Very very very happy mumma !

We bought a KING koala mattress 4 years ago. Loved it. Very comfortable. But after a year I noticed hollows in each side where we sleep. They just got deeper. My back started to get sore and in the mornings it was dreadful... I tried turning it and trying to lie in different areas but no. After 4 years it was so bad ( and my back) we turfed it. Bought a "normal mattress " again. Viola...my back aches have gone.!
Then I read a review from another woman who had exactly same problem.
These are no better...or worse than any memory foam mattress. Sorry.

We are currently between two houses & two consecutive nights in the new house with our old custom made mattress and I immediately purchased our second koala mattress & frame. No more aches and pains, only quality sleep. My partner & I suffer from spinal pain, but not sleeping on our Koala! We will never sleep on any other mattress/frame! Highly recommend!!!

The most comfortable mattress ever. It’s now over a month since I purchased this mattress and my nights sleep is much better, also feel refreshed on waking.
I strongly recommend the quality and comfort.

I purchased a queen mattress because our king single mattress was so comfortable.
Koala sent a topper which did not improve comfort level. I ended up buying a sealy and requested a credit towards a sofa bed. The best the customer service could do was send me another queen mattress with topper. That I can not use because I already purchased a comfy one from sealy. Computer says no customer service was very irritating to deal with. Now I have a in the box mattress and topper that I have to try and sell. Frustrating customer service model.

We’ve owned a koala for 5 years now and still love it. Right from out of the box we felt it had an unexplainable feel...it was firm and supportive, yet we couldn’t feel any pressure points on our body, I was able to sleep on my tummy as a female, which was painful and uncomfortable on previous mattresses. The koala almost moulds to your shape but continues to support. 5 years later, when we are away we still can’t wait to get home to our bed. We recently bought a competitors mattress in a box for our caravan and wished we had of stuck with the...

I did alot of researching reviews before buying. We actually loved the comfortable feel of the mattress but the measurements are shorter than stated by about 3 or 4 cms. We were sent a second mattress and it was still a little short, and the design had also changed making this mattress a bit softer, which we didn't want. Customer service very good, but unfortunately the mattresses didn't work for us. On further reading of reviews I also worried about future sagging and some saying theirs got mouldy? Maybe why a new design..

So so disappointed. We saved for a very long time to finally upgrade our mattress.
Read so many reviews, but it seems the majority of the reviews here are only reviewed after a week or so. I initially loved the mattress at the start also and raves about it so much that 2 different sets of friends also brought the mattress. Now our mattress has started to sag after 4 months. I’m only 60kg so it’s ridiculous to think I’m sleeping in what feels like a huge hole.
I’m waking every morning with terrible neck and shoulder pain so much so that’s it’s c...

We have had our mattress for nearly a week, while comfortable in the middle the sides sag very badly when you sit even for 1 second and I found this to be concerning so soon. More concerning is the fact that we do not feel this mattress is true king size and have been left with what seems to be quite a large gap (approx 3inch)while fitted on our existing base. We live chatted with the customer service team and were informed to give it 10 days to fully expand! So far no growth in length has occurred with the expansion process. Will keep you updated.

I was impressed by the positive reviews on Koala's website and liked that there was only one option and that the website said it was halfway between firm and soft. It arrived quickly and I was so excited that I jumped on it - only to find it was as hard as a rock. I can sleep on almost any mattress and my partner prefers a firmer one so I thought I'd give it a go. After three weeks I was still uncomfortable and his back was so sore he had started sleeping on the couch halfway through the night half the time. The return policy is great but doesn...

After excitedly buying a koala mattress in 2017 we suffered terribly from the mattress sag that seemed to have played the earlier generation. Koala offered to send us a replacement mattress three years after buying the first one. Unfortunately after only three months the new mattress started to show signs of sagging terribly on one side also. They again offered to replace it but instead I opted for a refund. Terribly sad that the koala couldn’t make our dreams come true. It was comfortable to sleep on till the soft sagging started. And I loved ...

Great mattress, so comfy, and truly the most excellent customer service of any company I’ve ever bought anything off. Legends! Great quality, gorgeous bed base and super helpful and friendly. Love it :)

It’s been exactly 1 year since I started sleeping on my koala mattress and I decided it’s time to write a well overdue review.

I’ll start of by saying I love the mattress because it ticks the most important boxes, it’s made well, it’s comfortable and when you wake up on a koala mattress you’re reluctant to get up.