Koala Mattress

The customer service - 5/5. It's a comfortable mattress, the back/neck issues seem to have stayed albeit not gone worse,too early I suppose.
Durability comes with time hope other reviews are wrong

The mattress was too firm . Koala responded quickly, the solution being a free topper . The bag says “Australian owned and made”, the label attached to the topper “Made in China”. Koala have chosen not to post my feedback on their website so here it is.

The delivery of the mattress is very convenient and at first it is great. I’ve now owned it for 2.5-3 years, though, and I have to say that is hasn’t lasted very well. The mattress is sagging in some parts and has lost a lot of its firmness. I am now looking to replace it.

Customer service is amazing but it is unfortunately let down by the product. Our original mattress sagged and was replace free of charge and now our mattress has sagged again. Maybe best as a spare mattress that’s rarely slept on rather than an everyday mattress. Disappointed with product.

Have had the mattress for a week and it is so comfortable. Waking up feeling a lot more rested. I would recommend the mattresses to anyone. Easy to order, got a great deal and delivered right on time.

The customer service side of purchasing is excellent. Which is likely why Koala gets so many positive reviews. But the quality of the mattress itself is pretty poor. I purchased a Koala mattress a little under a year ago. The mattress now has two compressed foam indentations where we lie. In fact it's quite uncomfortable to roll out of these divots as they are now so deep int the mattress. So less than a year later I'm looking for a new king mattress again. Unlikely I'll do the boxed mattress thing again as clearly they just don't last.

Very easy to set up.
Comfortable mattress. Medium firmness.
Sleep has been good since getting this mattress.
The koala mattress feels durable, it hasn’t developed any depressions.
I am able to sleep comfortably even though I can get a sore back from work.

My sleep quality has been greatly improved. The mattress has no sagging after 2 months use, and is still nice and firm. It is also very comfortable, have added a topper.

We have had our Koala mattress for 2.5 years and I’m disappointed to report it has been showing signs of indentations and loss of shape for quite a few months.

Both my husband and I are waking up with stiff necks and jaws and my husband is now getting pins and needles in his hands. We have tried multiple different pillows hoping that would be a solution.

Beware the slick marketing campaign that encourages people to review the delivery service etc within the period in which this mattress does not sag. If you want a mattress for 6months then this is the one for you. Otherwise stay away and find another. Don’t be sucked in by the influencers and the Instagram account. It is cheap junk and the support is sub par.

I had to get this mattress replaced due to sagging and it’s also happened with the replacement, causing me significant back pain. I will be asking for a refund now.

Great mattress but when you sleep near the edge it collapses and I nearly fall out of bed. Strange it does not do this on my wifes side? We bought the bed just after christmas 2019 and bought the bed base two days ago in the hope this would stop the sagging at the edge. Unfortunately it did not. I have noticed a significant pain relief in my back though.

Owned for 9 months or so. Queen size.

There is no support if you like sleeping closer to the edge.

Half of the mattress has collapsed in the past few weeks. Now have to go buy another new mattress in under a year.

Absolute junk. Don't waste your money.

Great mattress when you get use to it!
No sagging noticed
Easy hassle free delivery with updates!
Honestly makes it easier to buy with the trial instead of wasting time checking stores all day!

My old mattress gave me severe back issues so I decided it was time to try something new! A koala mattress! At first I didn’t like it much it was low profile and felt completely different compared to my old pillow top ! ( which was only 7 months old ) I tossed and turned the first night and abit on the second night too after 4 days I thought no this bed is not for me! So I called koala to come pick it up! Booked pick up was a week away so I ordered another brand mattress slept on that for 1 night pulled it off my bed and put my koala straight back! Cancelled my Koala pick up I absolutely love going to bed ! I wake up with zero back pain I have the best most comfortable sleep now ! Highly recommend a koala

After years of poor sleep I've finally been able to get a good 8 hours sleep every night since my Koala mattress arrived. The mattress is supportive without being too firm and yet soft enough to avoid pressure on my hips and shoulders.
The ordering and delivery process was efficient and smooth, being able to order online with same day delivery was fantastic.
I would highly recommend Koala mattresses to all my friends and family.

We have been very satisfied with the whole Koala experience the order and delivery were hassle free and on time.
We have found the mattress to be comfortable and supportive, to date it cannot be faulted and we are very happy with our purchase.

My back is feeling much better. This mattress is the same where ever you lay .
No signs of sagging .At first i thought it was just too hard , but now i am used to it i am feeling way better in the morning !!!

We have been using the KS mattress for 4 weeks. No hot spots. Light and easy to make. This is a mattress for sleeping - can't feel partner moves, and VERY comfortable, right mix between soft and firm. Although it is not a mattress for sitting on the sides - as it is not as firmly SUPPORTED OR CONSTRUCTED as other mattresses, we bought it for sleep improvement - no hot spots- and we have that. GREAT.
Service, delivery and follow up is EXCELLENT. Packaging is superb and the sheets come in delightful boxes - but a tad over done as usually the boxes are recycled....although it is recommended to use for storing other things.