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Koala Mattress
4.6 from 3,198 reviews

Mattresses Buying Guide

Our buying guide will explain which type of mattress would suit you most, how much you can expect to pay for one, and which features are worth looking out for.

Reviews

(2,640)
(200)
(82)
(121)
(155)
  • Value for Money
    4.2 (489)
  • Sleeping Position
    • Side (382)
    • Back (134)
    • Front (56)
  • Adjustment Period
    • Days (382)
    • I never got used to it! (58)
    • Weeks (34)
    • Months (2)
  • Pre-existing Neck / Back Issues Yes (47%) · No (53%)
  • Caused Discomfort Yes (19%) · No (81%)
  • Heat Retention Yes (21%) · No (79%)
  • Sagging Yes (16%) · No (84%)
  • Perceived Firmness
    • Medium (311)
    • Hard (78)
    • Soft (47)
    • Very Hard (26)
    • Very Soft (13)
  • Customer Service
    4.6 (471)

Reviewer Photos & Videos

  • More
Bailey Gresham

Bailey GreshamMetropolitan Adelaide, SA

  • 2 reviews

So comfy

published

This mattress is super comfy! Every time anyone lays on my mattress it’s hard to get up again because it’s so comfy!
Very supportive, but it would be better for back/side sleepers than stomach sleepers

Purchased in October 2019 for $800.00.

Customer Service
Value for Money
Sleeping PositionFront
Adjustment PeriodDays
Pre-existing Neck / Back Issues No
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Medium
See all answers
Maria F.

Maria F.Central Highlands and Goldfields, VIC

  • 2 reviews

Worst mattress

published

Worst mattress. No back support at all, its saggy and soft. Made my back pain worse. I tried to return it, however they wanted me to fold it in half which is impossible. Tried to replace it atleast, but they made the process so hard, as they want a ton of pictures. Wouldn't recommend this mattress to anyone.

Purchased in September 2019 for $900.00.

Customer Service
Value for Money
Adjustment PeriodI never got used to it!
Pre-existing Neck / Back Issues No
Caused Discomfort Yes
Heat Retention No
Sagging Yes
Perceived Firmness Very Soft
See all answers
1 comment
Koala
Phil O.Koala

Love this mattress!!

published

The mattress had a very slight smell when i first opened the box but this disappeared very quickly. The mattress is very comfortable and perfect for a slide sleeper. It's been about 2 weeks now and I've slept well every night. The delivery process was amazing - they really worked hard to get it to me ASAP and were so lovely to communicate with. I highly recommend!!

Purchased in March 2020.

Customer Service
Value for Money
Sleeping PositionSide
Adjustment PeriodDays
Pre-existing Neck / Back Issues No
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Medium
See all answers
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spoton

spotonNew South Wales

Winner

published

As advertised- Comfortable and supportive mattress. The quality of my sleep is improved. Rest is assured have not experienced a bad night’s sleep since purchasing. The mattress has maintained its shape and firmness.

1 comment
Koala
Phil O.Koala
Rafael Levy E.

Rafael Levy E.Sydney, NSW

  • 4 reviews

Comfortable bed

published

Very comfortable bed. I like that you cannot feel any springs because it is made with 2 different type of foam. Delivery is very quick, I ordered in the morning and came in the afternoon.

Purchased in March 2020 for $799.00.

Customer Service
Value for Money
Sleeping PositionBack
Adjustment PeriodDays
Pre-existing Neck / Back Issues No
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Medium
See all answers
1 comment
Koala
Phil O.Koala

Basically/Actually Dunlop mattress with hefty premiums

published

Purchased in September 2019 for $900.00.

Customer Service
Value for Money
Sleeping PositionBack, Front and Side
Adjustment PeriodDays
Pre-existing Neck / Back Issues No
Caused Discomfort No
Heat Retention Yes
Sagging Yes
Perceived Firmness Medium
See all answers
1 comment
Koala
Phil O.Koala
sophie ferg

sophie fergSydney, NSW

BEST MATTRESS EVER

published

Amazing to sleep in, no more lower back pain. Can't feel my partner rolling over in the night. Have recommended to everyone!! So soft!!!! Definitely my favourite mattress ever to date

Purchased in March 2020 at Koala Living Showrooms.

Customer Service
Value for Money
Sleeping PositionBack, Front and Side
Pre-existing Neck / Back Issues Yes
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Very Soft
See all answers
1 comment
Koala
Phil O.Koala

The reviewer stated that an incentive was offered for this review

braeden

braedenMetropolitan Adelaide, SA

  • 6 reviews

Too firm.. way to firm ...

published

Koala mattress is like sleeping on a layer of bricks.
So so firm :(
I would not recommend buying one of these mattresses at all. I'll be ringing up for a refund Monday ...

Purchased in March 2020 for $1,062.00.

Value for Money
Sleeping PositionBack and Side
Adjustment PeriodI never got used to it!
Pre-existing Neck / Back Issues No
Caused Discomfort Yes
Heat Retention Yes
Sagging No
Perceived Firmness Very Hard
See all answers
3 comments
Koala
Phil O.Koala
braeden
braeden

Maybe you should have the option to add a soft topper when at purchase... Might save the disappointment.

braeden
braeden

Ordered a new topper, will see how it goes

Rene S.

Rene S.South East Queensland, QLD

partner can toss and turn and not effect me.Gives full support for both of us

published

mattress extremely comfortable and very supportive especially for lower back. I sleep so well now.Wake up feeling refreshed. Definitely kept it's shape and firmness.We did leave it for 48 hours before we slept on it after starting the expansion.

Purchased in March 2020.

Customer Service
Value for Money
Sleeping PositionBack and Side
Adjustment PeriodDays
Pre-existing Neck / Back Issues Yes
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Medium
See all answers
1 comment
Koala
Phil O.Koala

The reviewer stated that an incentive was offered for this review

Mattresses

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nicolas z.

nicolas z.Sydney, NSW

Good with some improvement to be made for those who like firmer beds

published

The mattress is quite comfortable and good quality. Looking forward to the topper, which might make the feel a little firmer. Otherwise, it's decent as is and the topper can also help with a softer feel if that is preferred.

Purchased in March 2020.

Customer Service
Value for Money
Adjustment PeriodDays
Pre-existing Neck / Back Issues No
Caused Discomfort No
Perceived Firmness Medium
See all answers
1 comment
Koala
Phil O.Koala

A great supportive mattress an improvement on my previous mattress

published

Generally a supportive mattress but I have noticed a slight sagging and have had to turn the mattress around. I also feel the need for an extra topping pad for increased comfort and sustained improved sleep.

Purchased in March 2020 for $900.00.

Customer Service
Value for Money
Adjustment PeriodDays
Pre-existing Neck / Back Issues Yes
Caused Discomfort No
Sagging Yes
Perceived Firmness Medium
See all answers
1 comment
Koala
Phil O.Koala
Koala

KoalaSydney, NSW

Great mattress,improved our sleep markedly.

published

Very comfortable,supportive,and a big effect on our quality of sleep.

We’ve tried other types of mattresses and been disappointed until now.

Would definitely recommend a Koala to anyone,but especially to those who have sleeping issues.

Purchased in March 2020 for $950.00.

Customer Service
Value for Money
Sleeping PositionSide
Adjustment PeriodDays
Pre-existing Neck / Back Issues Yes
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Medium
See all answers
1 comment
Koala
Phil O.Koala
Pat

PatMetropolitan Adelaide, SA

Best replacement mattress for our teen son

published

This is our second koala mattress. Our sons inner spring 3 yo mattress had already failed and we were so happy with our Queen koala that we got this one for him. It sits well on his ensemble base and supports him well. He has not complained and it is maintaining its shape and firmness perfectly as we had expected given ours is 3 yo and is still like new. It is a fraction smaller in size than his other mattress was but that isnt causing any issues at all and his bedding actually fits better.

Purchased in February 2020 for $790.00.

Customer Service
Value for Money
Sleeping PositionSide
Adjustment PeriodDays
Pre-existing Neck / Back Issues No
Caused Discomfort No
Heat Retention No
Sagging No
See all answers
1 comment
Koala
Phil O.Koala
Will C.

Will C.Sydney, NSW

Do not buy if big and tall

published

- partner and I are between 6ft1 and 6ft6
- both over 100kgs
- side sleepers, never gonna change that
- constantly sore upper back after sleeping on the mattress for more than 3 hours
- had the bed for 2 months
- deceivable after all the clever SEM marketing
- we both massage each other after sleeping which is nice but don't have the time to every day of the week
- If you are slight person or couple you will likely not have these issues.
- Never had these issues before koala mattress

Do not buy this bed if you are a big person aka more than 100kgs

Purchased in January 2020 at Gumtree for $1,000.00.

Customer Service
Value for Money
Sleeping PositionSide
Adjustment PeriodI never got used to it!
Pre-existing Neck / Back Issues No
Caused Discomfort Yes
Heat Retention Yes
Sagging No
Perceived Firmness Very Hard
See all answers
1 comment
Koala
Phil O.Koala

Best bed EVER.

published

My husband and I have had our koala mattress for a year now and our sleep has improved significantly! We love it so much we bought one for my parents.

Purchased in February 2019 for $900.00.

Customer Service
Value for Money
Sleeping PositionBack
Adjustment PeriodDays
Pre-existing Neck / Back Issues No
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Medium
See all answers
1 comment
Koala
Phil O.Koala
Mattresses

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Sarah

SarahGreater Melbourne (Metropolitan), VIC

  • 2 reviews

I wish I purchased this sooner

published

Extremely comfortable sleep every single night, my partner is a restless sleeper and I never feel her move anymore. I have lower back issues and since purchasing this mattress my back does not ache

Purchased in February 2020.

Customer Service
Value for Money
Sleeping PositionBack and Side
Adjustment PeriodDays
Pre-existing Neck / Back Issues Yes
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Medium
See all answers
1 comment
Koala
Koala S.Koala
Susan

SusanMetropolitan Adelaide, SA

  • 2 reviews

Immediately Great

published

We were unsure what to purchase having had our previous mattress for many years and really felt comfortable with it. Our Koala mattress arrived and from day one we were both amazed at how comfortable and supportive it is. We are 110 % sold on Koala and will be purchasing another for our spare room.

Purchased in February 2020 at Koala for $950.00.

Customer Service
Value for Money
Sleeping PositionSide
Adjustment PeriodDays
Pre-existing Neck / Back Issues Yes
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Medium
See all answers
1 comment
Koala
Koala S.Koala
Ela M.

Ela M.South East Queensland, QLD

Such a better sleep

published

We have had our mattress for a couple of months. I liked our old mattress but I sleep much better on the Koala. I can't even tell when my husband turns in bed during the night. We have a hard base and we have not experienced sagging in the middle so far, which did happen with our old mattress (on the same base). It sometimes does get a little warm (not hot) but as soon as I turn over, it cools down again.

Purchased in January 2020 at Online for $1,000.00.

Customer Service
Value for Money
Sleeping PositionFront
Adjustment PeriodDays
Pre-existing Neck / Back Issues Yes
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Medium
See all answers
1 comment
Koala
Koala S.Koala
Markus

MarkusSydney, NSW

  • 4 reviews
  • King
  • Verified purchase

Biggest eCommerce disappointment that sounded just too good to be true

published
Customer Service
Value for Money
Sleeping PositionSide
Adjustment PeriodI never got used to it!
See all answers
1 comment
Koala
Phil O.Koala
Greg

Greg

  • 2 reviews

Not great

published

The matress has gone soft.
You roll into the hollow.
I have turned it around and over.
I would not buy another one of these ever.
Disappointing to say the least.
This is far more than needs to be said but it requires so many words

Purchased in June 2018.

Value for Money
Sleeping PositionSide
Adjustment PeriodDays
Pre-existing Neck / Back Issues No
Caused Discomfort No
Heat Retention Yes
Sagging Yes
Perceived Firmness Very Soft
See all answers
1 comment
Koala
Koala S.Koala
Page 1 of 160

Questions & Answers

Frequently Asked Questions about Koala Mattress

Do I need to turn or rotate my Koala Mattress?

As it is polyurethane foam-based, Koala mattresses disperses weight evenly. Unlike spring-based mattresses, you do not need to routinely turn or rotate your mattress.

Is there a weight limit to using a Koala Mattress?

The mattress has been tested with several weighted dummies, up to 240 kg (530 lbs), and is suitable for most, if not all body types.

Why do I feel hot when using a Koala Mattress?

A foam-based mattress warms up more in comparison to conventional, spring-based mattresses after some use. Koala recommends changing the fabric type of your bed sheet or fitted sheet if you feel warm.

Do I need a bed base with a Koala Mattress?

A Koala Mattress works with any bed base type, including slat and ensemble bases. Koala recommends that you do not use your mattress directly on the floor for hygienic reasons.

Latest Consumer Questions

Matthewm8

Matthewm8asked

Koala Mattress

I see a lot of the reviews here are from couples. Are they suitable for single people? Also can it help sleep issues?

1 answer
Koala
Phil O.Koala

G'day Matthew,

Great to hear that you are considering buying a Koala mattress. Our mattress is definitely suited for single people as well as couples. The Koala mattress won the 2019 Canstar award for the "Most Satisfied Customers" in the mattress category.

We offer a 120 night comfort guarantee, which means you can buy it and if you don't love it you can return it to us within the first 120 days.

Sweet dreams,
Koala Dream Team.

Danish D.

Danish D.asked

Koala Mattress

hi,
looking to buy a mattress but the budget is short hand
would it be a good deal to buy a koala mattress that was bought in oct'18 but only used in the guest room
i guess what i;m asking is does it sag after 2 to 3 years

1 answer
Koala
Phil O.Koala

G'day Danish,

Great to hear that you are considering a Koala mattress. Our mattresses are designed to last 10 years and we do extensive testing to ensure that it will continue to perform.

Just something to keep in mind; we only sell Koala mattresses directly to customers through our website. We don't warrant product that is bought from a third party because we cannot guarantee that it's an authentic Koala product or how it has been treated before it gets to you!

We currently offer a $100 discount off our mattresses bought through our website to help with the budget!

Sweet dreams,
Koala Dream Team

Vera J

Vera Jasked

Double

Can we machine wash the mattress cover?

2 answers
Koala
Phil O.Koala

Hi Vera,

We recommend that you spot clean your Koala cover for smaller spills. If you need to clean the whole mattress cover you can wash this on a warm wash, no higher than 40 degrees.

Sweet dreams,
Koala Dream team

Vera J
Vera J

Thank you so much for the reply, I have spot cleaned the stain and will wait for the wet area to dry thanks again

Get an answer from our members and Koala representatives

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