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Mattresses Buying Guide
Our buying guide will explain which type of mattress would suit you most, how much you can expect to pay for one, and which features are worth looking out for.
Reviewer Photos & Videos
Bailey GreshamMetropolitan Adelaide, SA
- 2 reviews
So comfy
This mattress is super comfy! Every time anyone lays on my mattress it’s hard to get up again because it’s so comfy!
Very supportive, but it would be better for back/side sleepers than stomach sleepers
Purchased in October 2019 for $800.00.
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Maria F.Central Highlands and Goldfields, VIC
- 2 reviews
Worst mattress
Worst mattress. No back support at all, its saggy and soft. Made my back pain worse. I tried to return it, however they wanted me to fold it in half which is impossible. Tried to replace it atleast, but they made the process so hard, as they want a ton of pictures. Wouldn't recommend this mattress to anyone.
Purchased in September 2019 for $900.00.
1 comment
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Other Mattresses
Sleeping Duck Mattress
4.8(2,468)Ausbeds Sienna
4.9(255)Love this mattress!!
The mattress had a very slight smell when i first opened the box but this disappeared very quickly. The mattress is very comfortable and perfect for a slide sleeper. It's been about 2 weeks now and I've slept well every night. The delivery process was amazing - they really worked hard to get it to me ASAP and were so lovely to communicate with. I highly recommend!!
Purchased in March 2020.
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Find out how Koala Mattress compares to other Mattresses
Know better, choose better.
spotonNew South Wales
Winner
As advertised- Comfortable and supportive mattress. The quality of my sleep is improved. Rest is assured have not experienced a bad night’s sleep since purchasing. The mattress has maintained its shape and firmness.
1 comment
Phil O.Koala
G'day,
Great to hear you're enjoying improved sleep on your Koala. Thanks for your review, we will pass on your feedback to our product team.... Read more
Sweet dreams, Koala Dream Team.Similar opinion? Write a review on ProductReview.com.au!
Rafael Levy E.Sydney, NSW
- 4 reviews
Comfortable bed
Very comfortable bed. I like that you cannot feel any springs because it is made with 2 different type of foam. Delivery is very quick, I ordered in the morning and came in the afternoon.
Purchased in March 2020 for $799.00.
1 comment
Phil O.Koala
G'day Rafael,
Great to hear you are enjoying your new Koala mattress. We appreciate your feedback and will pass this on to our product team.... Read more
Sweet dreams, Koala Dream Team.Similar opinion? Write a review on ProductReview.com.au!
Unstable EffluentsAU
- 5 reviews
Basically/Actually Dunlop mattress with hefty premiums
Basically/Actually Dunlop mattress with hefty premiums
We own a caravan park and 100% of our mattresses are high quality foam mattresses. Dunlop, Comfort plus, Palermo. Essentially 'Clark Rubber.'
We purchased a few Koala mattresses, from our 15 years of experience in the game, they are without a doubt Dunlop foam, Dunlop memory foam, which their Customer Service officer has now confirmed in an email received yesterday.
QUOTE: ""The way we are able to deliver such a high grade and health-conscious mattress is that the Koala Mattress is made of Dunlop foams""
So why did I pay $500 more?
Well it was their brutal sales and marketing which led me to trust....Read more
Purchased in September 2019 for $900.00.
1 comment
Phil O.Koala
G’day mate,
We’re so glad to hear that you’ve taken a liking to laying down on the mattress that Australia prefers over any other mattress. Although, we’re disappointed to hear that you believe we’re... Read more
potentially hoodwinking the good people of Australia. You’re quite right to say that our mattresses are physically put together in the Dunlop factory. They are good people and we often have a schnitzel at the pub with them after work. If you happened to be a fly on the wall at one of those meals you’d know that we have a symbiotic relationship where we provide insight, experience, strategy and direction on how we think the best nights sleep can be achieved. They then go to work to make this happen. Think of Koala as the architect and Dunlop as the construction company. What they will even tell you themselves is that the award-winning Koala product development team bring a layer of Koala magic that we like to call ‘Kloudcell technology’, and boy does it lead to a good nights sleep.Similar opinion? Write a review on ProductReview.com.au!
sophie fergSydney, NSW
- Queen
- Verified purchase
BEST MATTRESS EVER
Amazing to sleep in, no more lower back pain. Can't feel my partner rolling over in the night. Have recommended to everyone!! So soft!!!! Definitely my favourite mattress ever to date
Purchased in March 2020 at Koala Living Showrooms.
1 comment
Phil O.Koala
G'day Sophie,
So happy to hear that you are enjoying your Koala mattress and that you are benefiting from our zero disturbance technology!... Read more
Thank you for submitting a review, we appreciate your feedback and will pass it on to our product team. Sweet dreams, Koala Dream Team.Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
braedenMetropolitan Adelaide, SA
- 6 reviews
Too firm.. way to firm ...
Koala mattress is like sleeping on a layer of bricks.
So so firm :(
I would not recommend buying one of these mattresses at all. I'll be ringing up for a refund Monday ...
Purchased in March 2020 for $1,062.00.
3 comments
Phil O.Koala
G'day Braeden,
Sorry to hear that you are finding the Koala mattress too firm. Please reach out to us on 1800 575 337 or support@koala.com so that our team can get this sorted for you. They can send... Read more
you out a soft topper or, if you prefer, help to process your return.Maybe you should have the option to add a soft topper when at purchase... Might save the disappointment.
Ordered a new topper, will see how it goes
Similar opinion? Write a review on ProductReview.com.au!
Other Mattresses
Ergoflex Memory Foam Mattress
4.7(1,369)Ausbeds Cooper
4.9(192)Onebed Mattress Original
4.7(1,376)Marce Blanc Mattress
4.8(182)Rene S.South East Queensland, QLD
partner can toss and turn and not effect me.Gives full support for both of us
mattress extremely comfortable and very supportive especially for lower back. I sleep so well now.Wake up feeling refreshed. Definitely kept it's shape and firmness.We did leave it for 48 hours before we slept on it after starting the expansion.
Purchased in March 2020.
1 comment
Phil O.Koala
G'day Rene,
Thank you for submitting your review. Great to hear that you are enjoying your Koala mattress! We really appreciate the feedback and will pass on your comments to our product team.... Read more
Sweet Dreams, Koala Dream TeamSimilar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
Find out how Koala Mattress compares to other Mattresses
Know better, choose better.
nicolas z.Sydney, NSW
Good with some improvement to be made for those who like firmer beds
The mattress is quite comfortable and good quality. Looking forward to the topper, which might make the feel a little firmer. Otherwise, it's decent as is and the topper can also help with a softer feel if that is preferred.
Purchased in March 2020.
1 comment
Phil O.Koala
G'day Nicolas,
Thank you for submitting a review. We appreciate your feedback and will share this with our product team.... Read more
Glad to hear our customer service team have got you sorted with a topper. If there is anything else we can help with please reach out to us on 1800 575 337 or support@koala.com. Sweet dreams, Koala Dream Team.Similar opinion? Write a review on ProductReview.com.au!
A great supportive mattress an improvement on my previous mattress
Generally a supportive mattress but I have noticed a slight sagging and have had to turn the mattress around. I also feel the need for an extra topping pad for increased comfort and sustained improved sleep.
Purchased in March 2020 for $900.00.
1 comment
Phil O.Koala
G'day Gail,
Thank you for submitting your review. Great to hear that you are finding your Koala mattress to be supportive! ... Read more
Body impressions (where your shape is reflected in the mattress) are completely normal in all types of modern mattresses, including the Koala mattress, and you shouldn’t be alarmed. These occur over the first few months of use where the comfort layers on top of the core are settling to the body weights and most common sleeping positions used on the mattress. We recommend rotating your new mattress over the first few months of use to help create more even settling of the comfort layers especially where there are two individuals with different sleeping styles or weights using the mattress. If you feel that you need an extra topping pad please get in touch with our customer service team on 1800 575 337 or support@koala.com so that they can assist you. Sweet dreams, Koala Dream Team.Similar opinion? Write a review on ProductReview.com.au!
KoalaSydney, NSW
Great mattress,improved our sleep markedly.
Very comfortable,supportive,and a big effect on our quality of sleep.
We’ve tried other types of mattresses and been disappointed until now.
Would definitely recommend a Koala to anyone,but especially to those who have sleeping issues.
Purchased in March 2020 for $950.00.
1 comment
Phil O.Koala
G'day,
Thank you for submitting a review. Great to hear that your sleep quality has improved since using the Koala mattress!... Read more
We really appreciate the feedback and will pass on your comments to our product team. Sweet Dreams, Koala Dream TeamSimilar opinion? Write a review on ProductReview.com.au!
PatMetropolitan Adelaide, SA
Best replacement mattress for our teen son
This is our second koala mattress. Our sons inner spring 3 yo mattress had already failed and we were so happy with our Queen koala that we got this one for him. It sits well on his ensemble base and supports him well. He has not complained and it is maintaining its shape and firmness perfectly as we had expected given ours is 3 yo and is still like new. It is a fraction smaller in size than his other mattress was but that isnt causing any issues at all and his bedding actually fits better.
Purchased in February 2020 for $790.00.
1 comment
Phil O.Koala
Hi Pat,
Great to hear that your son is enjoying his Koala mattress! Our Koala mattresses are standard Aussie sizing. If you find this is not the case with your king single, please get in touch with o... Read more
ur friendly customer service team on 1800 575 337 or support@koala.com and they can help sort this out for you.Similar opinion? Write a review on ProductReview.com.au!
Will C.Sydney, NSW
Do not buy if big and tall
- partner and I are between 6ft1 and 6ft6
- both over 100kgs
- side sleepers, never gonna change that
- constantly sore upper back after sleeping on the mattress for more than 3 hours
- had the bed for 2 months
- deceivable after all the clever SEM marketing
- we both massage each other after sleeping which is nice but don't have the time to every day of the week
- If you are slight person or couple you will likely not have these issues.
- Never had these issues before koala mattress
Do not buy this bed if you are a big person aka more than 100kgs
Purchased in January 2020 at Gumtree for $1,000.00.
1 comment
Phil O.Koala
Hi Will,
We're sorry to hear that that you are not enjoying your Koala mattress. Our 120 night comfort guarantee means that if you're not 100% happy with your new Koala mattress you can return it to us for a full refund. ... Read more
Please get in touch with us on support@koala.com or at 1800 575 337 so that we can get this sorted for you. Sweet dreams Koala Dream TeamSimilar opinion? Write a review on ProductReview.com.au!
Other Mattresses
Eva Mattress
4.5(690)Zenna Mattress
4.9(77)Best bed EVER.
My husband and I have had our koala mattress for a year now and our sleep has improved significantly! We love it so much we bought one for my parents.
Purchased in February 2019 for $900.00.
1 comment
Phil O.Koala
Hi Ash,
Thank you for submitting a review. Great to hear that you are loving your Koala mattress!... Read more
We really appreciate your feedback and will pass this on to our product team. Sweet dreams, Koala Dream TeamSimilar opinion? Write a review on ProductReview.com.au!
Find out how Koala Mattress compares to other Mattresses
Know better, choose better.
SarahGreater Melbourne (Metropolitan), VIC
- 2 reviews
I wish I purchased this sooner
Extremely comfortable sleep every single night, my partner is a restless sleeper and I never feel her move anymore. I have lower back issues and since purchasing this mattress my back does not ache
Purchased in February 2020.
1 comment
Koala S.Koala
Hi Sarah,
Thanks for submitting a review. We're glad to hear that our zero disturbance technology is working for you!... Read more
Sweet dreams, Koala Dream Team.Similar opinion? Write a review on ProductReview.com.au!
SusanMetropolitan Adelaide, SA
- 2 reviews
Immediately Great
We were unsure what to purchase having had our previous mattress for many years and really felt comfortable with it. Our Koala mattress arrived and from day one we were both amazed at how comfortable and supportive it is. We are 110 % sold on Koala and will be purchasing another for our spare room.
Purchased in February 2020 at Koala for $950.00.
1 comment
Koala S.Koala
Hi Susan,
Thank you for the review. It's always great for us to hear how well our product is performing for our customers. ... Read more
Koala Dream TeamSimilar opinion? Write a review on ProductReview.com.au!
Ela M.South East Queensland, QLD
Such a better sleep
We have had our mattress for a couple of months. I liked our old mattress but I sleep much better on the Koala. I can't even tell when my husband turns in bed during the night. We have a hard base and we have not experienced sagging in the middle so far, which did happen with our old mattress (on the same base). It sometimes does get a little warm (not hot) but as soon as I turn over, it cools down again.
Purchased in January 2020 at Online for $1,000.00.
1 comment
Koala S.Koala
Hi Ela,
Thank you for submitting your review. Glad to hear our Zero partner disturbance technology is working! ... Read more
We really appreciate the feedback and will pass on your comments to our product team. Sweet Dreams, Koala Dream TeamSimilar opinion? Write a review on ProductReview.com.au!
MarkusSydney, NSW
- 4 reviews
- King
- Verified purchase
Biggest eCommerce disappointment that sounded just too good to be true
I thought I get myself a nice birthday gift and went ahead and ordered the Koala Slumber Set today for tonight's delivery. I did double-check with their chat operator on their promise to deliver within 4 hours or same day.
I placed the order using ZIP pay who confirmed the payment within a few minutes and I also got the order confirmation from Koala. When I left work earlier in order to make sure that I would be around for the delivery, I thought I might double-check if the delivery is on track as expected.
And what a surprise you would think...Read more
if you learn that nothing was at track at all. Apparently the payment was not cleared as I learned again from their chat operator confirming the delivery would not happen tonight. This is so disappointing and unexpected. They could have at least gotten in touch with me to advise. At the same time I have someone inspecting my current bed that I am trying to sell so I might end up waking up on the floor on my birthday instead of sleeping on the Koala mattress. This is UNBELIEVABLE. These guys should definitely stop their FALSE advertising and show some accountability for what they promise. Instead, they were advising that the payment issue is actually not their problem but ZIPs or ultimately mine. No willingness to fix the problem and make it work. They don't seem to care and seem to have enough customers...1 comment
Phil O.Koala
G’day Markus,
We’re sorry to hear you’ve had some issues with your order. ... Read more
We’ve looked into what happened and our system did email you an order confirmation once you completed the order on our website. We were then notified by ZIP pay that your payment wasn’t cleared. However, we didn’t notify you on the status of your order, so totally understand why this created some confusion. The buck stops with us here - nobody else. At Koala, we value every customer and always aim to give the best customer experience. On this occasion, we understand why you feel we’ve let you down. If there’s anything else we can do for this particular order, we’d love to try and help you out, so please reach out to us on 1800 575 337 or support@koala.com Sweet Dreams, Koala Dream TeamSimilar opinion? Write a review on ProductReview.com.au!
Greg
- 2 reviews
Not great
The matress has gone soft.
You roll into the hollow.
I have turned it around and over.
I would not buy another one of these ever.
Disappointing to say the least.
This is far more than needs to be said but it requires so many words
Purchased in June 2018.
1 comment
Koala S.Koala
G'day Greg,
I’m sorry to hear you're having issues with your Koala Mattress. Let's get this sorted ASAP!!... Read more
The unique 2-layer design means that the mattress can only be used one way up. You don't need to flip the mattress however you can rotate your mattress every few months if you like however it isn't required :) Firstly - I'll need you to just fill out this super-simple form I've linked below and then we'll get this sorted out for you right away. You'll need to take a few photos for the form, so make sure you've got your camera/phone handy! https://www.surveygizmo.com/s3/5221869/Koala-Mattress-Warranty-Au Here's a tip: The speed of your claim is 99% reliant on the photos you send us - so please try and replicate the examples we've include in the form as best as possible and your claim will be processed in no time at all. Once we've received the form back, we'll jump straight on it and be in touch within 2 business days. Please note if your claim is relating to a new mattress cover , our warranties team will dispatch you a new mattress cover ASAP. All cover claims will be accepted so just stand by for tracking information. P.S. Keep an eye out in your inbox's junk mail or spam folder as communication will be via email. If there's anything else we can help with please don't hesitate to reach out. Sweet Dreams Koala Dream TeamSimilar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Frequently Asked Questions about Koala Mattress
Do I need to turn or rotate my Koala Mattress?
As it is polyurethane foam-based, Koala mattresses disperses weight evenly. Unlike spring-based mattresses, you do not need to routinely turn or rotate your mattress.
Is there a weight limit to using a Koala Mattress?
The mattress has been tested with several weighted dummies, up to 240 kg (530 lbs), and is suitable for most, if not all body types.
Why do I feel hot when using a Koala Mattress?
A foam-based mattress warms up more in comparison to conventional, spring-based mattresses after some use. Koala recommends changing the fabric type of your bed sheet or fitted sheet if you feel warm.
Do I need a bed base with a Koala Mattress?
A Koala Mattress works with any bed base type, including slat and ensemble bases. Koala recommends that you do not use your mattress directly on the floor for hygienic reasons.
Latest Consumer Questions
Matthewm8asked
I see a lot of the reviews here are from couples. Are they suitable for single people? Also can it help sleep issues?
1 answer
Phil O.Koala
G'day Matthew,
Great to hear that you are considering buying a Koala mattress. Our mattress is definitely suited for single people as well as couples. The Koala mattress won the 2019 Canstar award for the "Most Satisfied Customers" in the mattress category.
We offer a 120 night comfort guarantee, which means you can buy it and if you don't love it you can return it to us within the first 120 days.
Sweet dreams,
Koala Dream Team.
Danish D.asked
hi,
looking to buy a mattress but the budget is short hand
would it be a good deal to buy a koala mattress that was bought in oct'18 but only used in the guest room
i guess what i;m asking is does it sag after 2 to 3 years
1 answer
Phil O.Koala
G'day Danish,
Great to hear that you are considering a Koala mattress. Our mattresses are designed to last 10 years and we do extensive testing to ensure that it will continue to perform.
Just something to keep in mind; we only sell Koala mattresses directly to customers through our website. We don't warrant product that is bought from a third party because we cannot guarantee that it's an authentic Koala product or how it has been treated before it gets to you!
We currently offer a $100 discount off our mattresses bought through our website to help with the budget!
Sweet dreams,
Koala Dream Team
Vera Jasked
Can we machine wash the mattress cover?
2 answers
Phil O.Koala
Hi Vera,
We recommend that you spot clean your Koala cover for smaller spills. If you need to clean the whole mattress cover you can wash this on a warm wash, no higher than 40 degrees.
Sweet dreams,
Koala Dream team
Thank you so much for the reply, I have spot cleaned the stain and will wait for the wet area to dry thanks again
Other Mattresses
Sleeping Duck Mattress
4.8(2,468)Ausbeds Sienna
4.9(255)Ergoflex Memory Foam Mattress
4.7(1,369)Ausbeds Cooper
4.9(192)Onebed Mattress Original
4.7(1,376)Marce Blanc Mattress
4.8(182)Eva Mattress
4.5(690)Zenna Mattress
4.9(77)
Other Mattresses
Sleeping Duck Mattress
4.8(2,468)Ausbeds Sienna
4.9(255)Ergoflex Memory Foam Mattress
4.7(1,369)
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Phil O.Koala
G’day Maria,
We’re sorry to hear you’ve had a rough trot with your new Koala Mattress.... Read more
Although, it’s great to hear that we’ve since managed to unpick this pickle of a situation by determining that the mattress was too soft for your liking and in response are sending out a free mattress topper that will firm up the mattress and should ensure you get the sleep that everyone with a Koala deserves. Sweet dreams, Koala Dream Team.