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- 2 reviews
- 1 like
We have had our mattress for two months now and it is very comfortable to sleep on. I liked that the mattress has two settings (firm and medium firm) which gives you the option to adjust the mattress to your liking.
The mattress feels very durable and is super easy to clean. It has held its shape and my partner and I love it.
The mattress is great value for money in my opinion.
Purchased in August 2021 for $1,050.
The reviewer stated that an incentive was offered for this review
I have never slept so well. My Koala mattress has absolutely exceeded expectations. I use the medium firmness topper side and this is perfect for me. Really happy with it.
Purchased in April 2022 for $1,050.
The reviewer stated that an incentive was offered for this review
Since we received our new Koala mattress, we have had the best night sleep. Who would’ve thought a mattress delivered in a box could be so comfortable. Best mattress we have ever had.Highly recommended!
Purchased in May 2022 for $1,250.
The reviewer stated that an incentive was offered for this review
- 2 reviews
We bought this as a guest mattress and it was tested this week. Very positive feedback. In fact guest slept until midday!
It did have a chemical smell for a week but that went away completely.
Very happy with purchase and prompt delivery.
Purchased in May 2022 for $850.
The reviewer stated that an incentive was offered for this review
It’s been 4 weeks since I have been sleeping on the koala queen mattress and I have to say my mattress is perfect in every aspect. It’s cozy, comfortable and provides support in all the right places. The mattress has held its shape and firmness and I have been sleeping very well in the last 4 weeks. The delivery was as also on time and hassle free.
Purchased in April 2022 for $1,150.
Find out how The New Koala Mattress compares to other Mattresses
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- 2 reviews
Sleeping much better now I have koala mattress. I would highly recommend it to others. We bought 2, one for spare room also. Delivery was so quick and reliable too
Purchased in May 2022 for $800.
The reviewer stated that an incentive was offered for this review
I love koala mattresses. I recently relocated and had to buy a new one. I knew it would be firm, durable and comfortable. I sleep very soundly on this mattress.
Purchased in April 2022.
The reviewer stated that an incentive was offered for this review
Love my new mattress, so comfortable and only complaint is how hard it is to get out of bed (I’m too comfy)! On top of that the delivery process was so quick and convenient. Ordered Thursday night and slept in it Friday night.
Purchased in May 2022 for $890.
The reviewer stated that an incentive was offered for this review
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I ordered this mattress and the Paddington bed base on the 3.5.22 and received on the 6.5.22! So impressed!
I’ve had this mattress for less than two weeks now and the quality of my sleep has improved noticeably already. I also love how there are two sides of the comfort layer. I read a review before purchasing the mattress that said the zip ruined the experience but I found that to be completely untrue for me. I’m using the soft side and I was afraid it was going to be too soft but it’s actually perfect. I have a friend staying with me while re...
Purchased in May 2022 for $1,050.
The reviewer stated that an incentive was offered for this review
Mattress is very comfortable. Koala service was great and delivery was about 5 hours after the order! To top it off, we were able to get our old mattress recycled for free.
Purchased in May 2022.
The reviewer stated that an incentive was offered for this review
Find out how The New Koala Mattress compares to other Mattresses
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I bought this bed after recieving a recommenaton from a close friend. Super easy to put together and comfortable. Highly recommend this bed and frame package. Nothing else to say.
No more numb arms and waking up every half an hour to try get comfortable. Love that I can’t feel my husband tossing and turning as well. My back and neck are more mobile in the morning as well
The reviewer stated that an incentive was offered for this review
- 2 reviews
The Koala mattress is comfortable and supportive, the base is easy to assemble and fits into various bedroom decors. The mattress and base combination has a minimal silhouette while still providing style and functionality.
Purchased in May 2022 for $800.
Find out how The New Koala Mattress compares to other Mattresses
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This mattress is very comfortable! We purchased for a spare bed as we have a new baby coming along and we’re both wanting to sleep on the spare bed now instead of our own!! We would definitely recommend this mattress. We are looking to upgrade our current queen bed to a king bed in the next year and are highly likely to purchase another Koala!
The only downside is the strong chemical smell from where they vacuum the mattress into the the bag to fit it in the box; We had to air out the matress for several days outside in the sun/fresh air before we would put it in the bedroom as it’s a very strong smell. When I called to cask about the smell, we were assured by the consultant that it is non-toxic and should settle down within a week.
Purchased in April 2022 for $850.
The reviewer stated that an incentive was offered for this review
- 2 reviews
My mattress is so supportive and has helped me sleep through the whole night, I haven't slept a whole 8hrs in around 8 years. Also helps my back pain. Amazing
Purchased in April 2022 for $1,099.
The reviewer stated that an incentive was offered for this review
- 3 reviews
The Koala king mattress is so supportive, we have the best nights sleep on it. I feel as though our quality of sleep has improved significantly as well.
Love it!
Purchased in April 2022.
The reviewer stated that an incentive was offered for this review
Questions & Answers
Hi,
We just bought the new Koala King mattress, and even with the medium comfort layer is feels a bit hard for me. Do you still give the mattress topper for people who find it a bit hard to sleep on?
Thanks
John
G'day John,
Sorry to hear this, mate! We want to do whatever we can to make sure you're having perfectly comfy snoozes every night, and we reckon we've got a solution for you! ...
Read more Shoot an email over to support@koala.com with 'Product Review' in the subject line (so we can find it easily!) and we'll get in touch as soon as we spot it, or give our customer care legends a buzz on 1800 575 337 so we can get this sorted for you. You can hit the 'Chat' button on this page to be connected with the team too :) We can't wait to hear from you soon! The Koala Dream Team
Why after 6 months of having purchased a koala mattress has it totally sagged?
No, it is still perfect. I have a holiday house and I bought the second mattress for there.
G'day Rietje,
This doesn't sound right to us at all! At only six months old, your matty is still just a joey and it should be keeping you comfy as can be. ...
Read more We're keen to chat with you more to find out what's happening with the mattress and see how we can get you sleeping soundly, so we'd love it if you could send an email over to support@koala.com or give us a buzz on 1800 575 337, otherwise hit the 'Chat' button on this page to be connected with the team :) We can't wait to hear from you soon! The Koala Dream Team PS. We're so happy to hear you're loving your mattresses Vuag! :)
I have rang you and have waited c20 .minutes and still waiting ,do I give up and rin g you again
Hi guys. I need a new lighter mattress than the Slumberland Devon which I have & is super heavy. Will delivery guys remove my current mattress?
G'day Alikat,
Great questions, thanks for asking! ...
Read more We've tried to make our mattresses as light as possible, while still making sure they're stuffed with all the good stuff that'll keep you comfy! They range from 20.47kgs for the single New Koala Mattress to 58.83kgs in our king sized Soul Mate Mattress. You can see the differences between the mattresses and find out which one suits you best here https://koala.com/en-au/koala-mattress-range In selected areas of Sydney and Melbourne we've partnered with Soft Landing, a mattress recycling social enterprise, to remove and recycle your old mattress for FREE! If you're not within those areas, we'd be happy to help you find a service local to you that will come and collect your old mattress :) We're here to help, always, so if you have any further questions just give us a buzz on 1800 575 337 or shoot an email over to support@koala.com, or hit the 'Chat' button on this page to be connected with our team - we'd love to hear from you! The Koala Dream TeamGet an answer from our members and Koala representatives
Details
Features
- The top fabric materials are made from 65% polyester and a 35% (or 7cm-thick) Tencel™ Lyocell comfort layer. Tencel™ fibres are smooth, soft and gentle on skin. They’re also able to absorb and release moisture, improving breathability.
- The comfort layer is double-sided and customisable. One side provides medium-firm support, and the other provides firm support.
- The base fabric is 100% polyester with PVC dot. The mattress also contains polyurethane foam.
- A firm support base prevents hips from sinking uncomfortably into the mattress, and maintaining the integrity of your posture overnight.
- A design that minimises partner disturbance allows for a more peaceful sleep throughout the night. An anti-slip bottom also means the mattress stays in place on the bed frame.
- Anti-bacterial treatment means that antimicrobial additives help foster a cleaner, more hygienic sleep surface.
- A CertiPUR-US certification ensures the foam used in the New Koala Mattress is free of harmful ingredients such as formaldehyde, ozone depleters, mercury and lead, and that it has low VOC (Volatile Organic Compound) emissions.
- A GECA certification means that this mattress is eco-friendly and has been ethically made.
- Available in single, king single, double, queen and king sizes.
- Comes with a 120-night trial and a 10-year warranty.
Points of praise
Reviewers were exceptionally pleased with their investment in a New Koala Mattress. The unanimous opinion was that it was extremely comfortable, while remaining supportive.
The mattress was easy to adjust to, even at the beginning stages of reviewers transitioning to a new mattress. A noticeable difference in sleep quality was also observed. Reviewers commented that they felt more well-rested the morning after sleeping on this mattress.
The adjustable settings, which provided the choice of either a medium or medium-firm comfort level, were appreciated.
Lastly, reviewers cited good customer service as another reason for high ratings, and this consideration included quick delivery and helpful staff.
 The New Koala Mattress Queen4.9(277) | ||||
|---|---|---|---|---|
| Category | Mattresses | Mattresses | Mattresses | Mattresses |
| Price (RRP) | $780.00 | $950.00 | $1,000.00 | $1,050.00 |
| Type | HD Polyurethane Foam | HD Polyurethane Foam | HD Polyurethane Foam | HD Polyurethane Foam |
| Firmness | Medium Firm | Medium Firm | Medium Firm | Medium Firm |
| Size | Single | King Single | Double | Queen |
| Country of Manufacture | China | China | China | China |
| Material Name | Top Fabric: 65% Polyester, 35% TENCEL™ Lyocell | Top Fabric: 65% Polyester, 35% TENCEL™ Lyocell | Top Fabric: 65% Polyester, 35% TENCEL™ Lyocell | Top Fabric: 65% Polyester, 35% TENCEL™ Lyocell |
| Thickness | 25 cm | 25 cm | 25 cm | 25 cm |
| Manufacturer Warranty | 10 year(s) | 10 year(s) | 10 year(s) | 10 year(s) |
| Release date | July 2021 | July 2021 | July 2021 | July 2021 |
Other Mattresses
Extra Information
Contact info for The New Koala Mattress
A great mattress
Very happy, a nice upgrade from our old bed
Great product and outstanding customer service
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