Slobber Chops
Verified15 reviews
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Received my order and part of my order was missing. I immediately emailed proof and received no response. I tried calling the phone number listed and there was no answer. Lost faith in this company now.
Initially delivery was $19, when I went to check out on PayPal it was $49. No thanks, fortunately I was paying attention as reading other reviews it seems the quality of product is poor.
Had a small issue with my delivery, but Nicole sorted it out straight away—absolute legend! She was super friendly, kept me updated, and even threw in a little bonus for the trouble. That’s real customer service! You can tell this is a family-friendly, dog-loving local business that actually cares about its customers. Always great quality treats, and my dog goes nuts for them. Happy to support a place like this. Highly recommend!
Max Approval – I’ve tried a bunch of different dog treats, but nothing beats Slobber Chops. My dog, Max, goes nuts for their roo jerky and tendons—seriously, I’ve never seen him this excited for a snack before! What I love is that the treats are 100% natural and Aussie-made. No dodgy ingredients, just good quality meat. Plus, they last ages and are great for… Read more
keeping Max busy.
Their sales are a bonus—I stocked up during their clearance and saved heaps. Delivery was quick, and everything was fresh. Highly recommend giving them a go!
"Best Treats Ever!" – I got the Roo Tendons and Roo Tail Tips for my dog, and I can’t believe how much he loves them! The tendons are great because they keep him busy for ages, and I’ve noticed his teeth look cleaner too. The tail tips are a bit bigger, and he gets so excited every time I give him one. it’s like his favorite thing ever. I love that these treats are… Read more
natural and don’t have any weird stuff in them, so I feel good about giving them to him. Definitely ordering more soon!
Sick dog – Made my dog sick had to go to vet which costs way more
Worst customer service!!!! – Very poor customer service. Ordered $300 worth of goods ( largest order) and all harboured bugs and being 3rd purchase this was the smelliest. False attempts to investigate and numerous emails sent to see what was happening and nothing. Found another way to enquire and same thing. False attempts to investigate with no response whatsoever. Warning make only small orders, or is likely you will be screwed.
Avoid unless you want bugs in your product – Terrible customer Service following substandard products. Bugs were throughout both kg packets of the roo cartilage and no responsibility was taken. Use by date of 12 months but only opened two months or so after purchase so company wouldn’t refund. Note packets weren’t opened. Was told to freeze the product to kill the bugs. Avoid at all costs:
Best Kangaroo Tendons – I purchased 500 grams of kangaroo tendons and they are absolutely fabulous Nicole kindly sent me a photo before posting To ensure they were exactly as I requested I usually prefer to buy from a shop and hand pick but our shop ran out !! My Lhasa is a heavy chewer and loves kangaroo tendons They arrived very well packed, double bagged and in an… Read more
airtight sealed bag the products Kangaroo tendons are really good I am so pleased and I will be ordering again from them My Lhasa eats Wagu so we are very fussy contenders here and Slobber Chops passed our test !! Highly recommend thank you Natalie xxx I must say 2 day postage Queensland to Melbourne best service
Zero Customer Service – I ordered over $200 in dog treats which were sent via Aramex. The goods never arrived & after spending 3 weeks tracking back & forth with Aramex, they said a claim submitted & that I needed to contact Slobber Chops to arrange another dispatch. I have left 5 voicemails on the phone number provided (phone is never answered), messages also via email… Read more
& web site support messaging…. never a reply. So I lost my $$ & they don’t care. Very frustrating & disappointing.
Poor Quality/Inconsistent – The last 1kilo packet of roo tendons that we ordered have a white fungus type of powder on many tendons. I sent a photo to company and they sent me a replacement pack…the worst tendons ever…old and hollow, full of air. AVOID
No responsibility for missing items – Ordered 3kg treats, received 2kg. Alan (manager) refused to help, lied about "looking into it" and ultimately didn't respond to my enquiries/email. Denied any responsibility. Said that someone must have 'pinched' my items, and it wasn't his problem. Do not trust this company, if something goes wrong with your order they do not care and will give you grief if you try to resolve it. Unfortunate as I was a return customer, never again.
I have your money. What more do you want? – The company is on the Gold Coast and I am less than an hour south in NSW. I ordered over $500 worth of product from them which they chose to send with Fastway Couriers who off-loaded it to Aramex. The parcel went to Sydney where it has stayed for 6 weeks already. Numerous calls to the merchant and hours on the phone to Aramex and nothing. The merchant refused to refund my payment and said I had to wait so I made a refund claim on my card.
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Know better, choose better.
False advertising and poor response – False advertising at its best! I took up an offer of $1 per roo tail that was extended via and email and Facebook as Spooky Sale. I ordered $100 of roo tail and $50 of lumber. Expecting the $1 offer. I ended up with 10 pieces of roo tail and 5 lumber. I queried the order. It took two emails, messages via FB messenger and several calls for a snotty… Read more
response almost 6 weeks later saying that I did not apply a discount code! what a lengthy process and highly unprofessional response.
Great customer service – Have purchased from this company in Queensland a few times. Great product, great service. Keep to their word. Very hrlpful
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