Great Customer Service from Chris
We build with Smart Choice our Granny Flat 2017. We recommend for all who planning to build as one of the best builder I met they finish our Granny Flat on time without any trouble.
Chris Chien great customer service who provide all documentations also I need to mention name Cameroon project manager who looked after our side.
Very professional and friendly
We were looking for builders for a while and none stood out as much as smart choice granny flat team. We felt comfortable from the get go and they were always friendly and accommodating from beginning of the build till the end. As it was our first grannyflat we knew nothing but the team helped us through the process and were very transparent with materials and cost in order for it to fit into our budget. It was a stress free process and the build of our granny flat exceeded out expectation. If your looking for trust worthy builders I would highly recommend smart choice granny flat!!
Really good customer service
Shoutout to Chris, Stuart, Ronny and the team at Smart Choice who have been very responsive when it comes to fixing minor problems after the finish (even after official warranty periods). Very good customer service and committed to us having a really good granny flat. Therefore I would recommend this company for your future Granny Flat build.
Excellent job done !
I am very happy with Smart Choice for the building of my first granny flat. Their team is a very efficient and clean.
When I asked my experienced property rental manager about how long the construction might take, he said from his big rental roll of granny flats, he has never seen anything less than 6 months. The Smart Choice team finished in about 4.5 months, from pegging to a beautiful landscaping. During the whole process, I did not get involved too much. Any concern I might have is addressed straight away.
During the regular and final c...hecks I took my trusted friend with me since I am not in the building industry and he has well over 20 years of building experiences. Each time he gave his thumb up and he is also very impressed by the workmanship and material quality. Smart Choice and GrannyFlatApprovals also take care the best interest of their clients. When they design and build, they have your core interest at their heart. At one stage, I insisted to have certain changes against their suggestion and it approved that I was wrong. Especially I would like to thank the following:
Perfect job done!
I had my granny flat built 5 years ago by Smart Choice. As a rental property, it proved to be one of my best investment I have ever made, considering the low building cost. I appreciate their professional and friendly service from design to occupation certificate, which turned to be a hassle-free experience. In the past years, my beautiful granny flat survived so many severe weather disasters in Sydney, which proved the quality and workmanship Smart Choice has delivered. I strongly recommend them if you are looking for a informative, responsive and genuine builder.
Smart Choice Granny Flats ticked all the boxes. I couldn’t be happier:)
I think the most important decision you can make before undertaking a project like building a granny flat is to choose the right builder. Luckily for my wife and I, we chose Smart Choice Granny Flats. At every stage they were professional, punctual, polite, knowledgeable and my favourite thing of all - they were transparent in there pricing. I knew exactly what I was paying for because every item and upgrade was itemised prior to us handing over our hard earned cash. This meant that I was able to balance the build against my budget, and at know...stage was I left with a nasty shock to the hip pocket. For those who are curious, strictly looking at the building cost. We built a 60sqm, brick, Colorbond roofing, covered patio, fairly high spec’d granny flat with many upgrades for a total cost of $128072.72. This flat has now been rented with zero vacancies for the last 18 months at $450.00 a week. I would sincerely like to thank Smart Choice Granny flats, stellar performance ladies and gents:)
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Excellent work from Smart Choice Granny Flat
We have been thinking to do Granny flat for last 2-3 years but after getting in touch with Smart choice Granny flat we got very clear and honest guidance from Firaz and Serge regarding design and site construction costs. They were happy to take all sort of questions and they customised the design based on our requirements. We got timely approvals and no surprises to commence the build. At start of build (Mid Oct) it was not sure if build will get completed before Christmas but site Project Manager Struat and office Admin Chris not only ensured ...build got completed by Christmas but they were very quick to respond to any issues or change requests. My Granny flat build completed on time and final process of completing paper work was also very smooth as both Chris and Stuart very always quick to respond.
Great but rare example of an honest builder
Smart Choice have proven to be great people to build with and we'd highly recommend them, particularly their site foreman Stuart Ferguson. We'd been considering building a granny flat for several years and after quite extensive research, the cost calculator got us across the line. Being able to see what the options and costs were meant we could select exactly the quality and finishes we wanted before starting the build. We have quite a difficult site, took a standard design and modified it so we could build a split-level granny flat to suit our block but it's been a great addition for our family.
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Excellent timely communication & great build.
We knew nothing about building granny flats but we were in safe hands. From the site survey prior to the build, to post build, we received excellent support from all staff. This is our 2nd granny flat build with Smart Choice Granny Flats and have no regrets. We received updates & photos from the beginning & throughout the build. Any concerns were promptly addressed. Unexpected costs were relayed to us prior to being incurred, with clear explanations and options provided.
Stunning two storey Grannyflat created by Smart Choice
SmartChoice Granny Flats delivered us a beautiful 2 storey grannyflat. I knew nothing about grannyflats when I first spoke to Faraj at SmartChoice Grannyflats. He helped me through the whole design process suggesting what was best for our site. We then had the fantastic builder Stuart Ferguson who made sure everything went to plan. At all times through the process the office staff, especially Chris and Suzanne were prompt and courteous replying to my questions. The end result is outstanding and complements the space available. Being two storeys...it means the tenants have much more land available for their BBQ and outdoor furniture. The tenant moved in the day after the occupancy certificate was issued paying $650 per week. Even the real estate agent wanted to move into the stunning granny flat created and built by SmartChoice Granny Flats. I would definitely use Smart Choice Granny Flats again. Elizabeth
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Perfect Job----Quick and Best Quality
I am so happy to have picked Smart Choice Granny Flats team to build our Granny Flats, the job has been finished to the highest standards and within our budget. A few months ago, we decided to build a granny flat at our backyard, we don't know which builder to choose. We checked on the website and luckily, we had chosen Smart Choice Granny Flats. From the start, their design team, MR. Faraj has patiently explained the whole process, and helped us finished the design work and then the smart Choice builder team finished all the build work in less...than 4 months. They have done the perfect job and the job has been finished with the highest quality. All the staff in the builder team are all very responsible and are always keen to help, especial the site supervisor Justin Reece, and the Office team: MS. Belinda Griffiths, MR. Chris Chien. Whenever we found any job that has not been done good enough, they always tried to arrange the rework until we are satisfied. Besides, Justin Reece has arranged the rework for the job which we thought were OK. Therefore the whole job has been done beyond our expectations, and we pay just the amount listed by the build contact, no any extra cost. Whatever they say they would do, they have finished with the best quality. Therefore we rate their work with 5 stars----the Best. June 24th 2018 Update: Excellent Post Sale service Smart Choice Granny Flats not only finishes the build job to the highest standards but also offers excellent post sale services. I have lived in my granny flat built by the Smart Choice Granny Flats for 6 months, last week, the smoke alarm device installed in the granny flat started intermittent beeping (or chirping). I have no idea what was wrong? I called the Smart Choice Granny Flats' customer officer Mr. Chris Chien, after I explained what had got wrong, he replied me that Smart Choice Granny Flats would surely help me solve the problem, he suggested me to change the battery first even if the existing battery is new, if the problem still exists, he will send their electrician to install a new smoke alarm device for me. I followed his advice and after changing the battery, the beeping (chirping) stops. I highly recommend the post service from the Smart Choice Granny Flats. Helping customers very responsively even after the build job has been finished for a long time. I rate the Smart Choice Granny Flats' post sale customer service with 5 stars!!!
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