Glass in over blew up
I recently built a new house, my dream was to own a smeg oven, we moved in in July 2019, just 3 months later while my partner was preheating the oven, the inside panel of the glass blew up. We had glass all through our oven. We contacted all the correct people in regards to getting the oven fixed. We where informed that they would just replace the glass panel and to vacuum the oven. There is glass dust all through the oven, its a health hazard. I have contacted them repeatedly asking for a replacement oven, to basically be told that they are do...ing me a favour by replacing the glass as it must be something we have done to the oven. Its a health hazard, wouldn't recommend this to anyone!!! They have replaced the Glass panel yesterday, I don't feel save using this oven again, not with Glass dust in the oven, how can I be assured there isn't glass dust in the fans?? Complete health hazard!
Rusting before installation.
I brought this so called premium quality smeg oven at start of this year and had it sitting in my dining room before getting kitchen modified so it would fit. When i was ready to install i noticed some surface rust on 1 panel which started to spread over the next few weeks to all panels that i can see. Rang customer care who booked in for repairs and it has been there for 2 months so went in to see and rust has spread very rapidly since. I have tried for replacement but as it is only so called cosmetic they will not replace so not happy with smeg premium range.
Purchased in January 2019 for $2,700.00.
Disappointingly uneven oven temps
Built a new house and went SMEG throughout the kitchen and starting to regret it. Thought this monster would be great for cooking, but we end up using the smaller steam oven instead. Uneven cooking through the oven left to right and between the racks. For best results we find we can only use 1/4 of the oven rack space which leaves us with similar or worse cooking space to the steam oven we included as a last minute addition. If we hadn’t done that I probably would have ripped the appliances out and gone with a different brand.
This oven is very spacious and cooks well. It produces a very even result. The hotplates work well and the area around them is easy to clean . Door is nice and wide to access too.
Purchased in September 2018.
- Verified purchase
Great oven that works as well as it looks
This oven lacks a few features (such as pyrolytic cleaning) that start showing up around its pricepoint, but when I compared it with more feature rich ovens for a similar price, none of them competed in terms of build quality. The trivets are solid and stable for any sized pots, cooktop burners light quickly and run consistently, oven has excellent heat consistency throughout the compartment and the controls are solid and easy to use.
I have found that it has the performance and aesthetics of a much more expensive oven.
But there are plac...es where you'll see the cost cutting measures that were taken to deliver that performance and price. The main ones are in the oven compartment: It comes with only two oven racks, a standard rack and a grill tray on telescopic runners. You can buy additional racks and runners later, but they're reasonably expensive and most suppliers don't carry stock. The oven door seals well but the hinges feel cheaper than the rest of the door, and seem likely to need replacing in time. The deficiencies of this unit are all minor and, at worst, will probably result in later repairs that still add up to less than the cost of an oven that might still have required the same services.
Pricey but worth it
Bought this as a replacement to my old smeg. Am very happy with it. Smeg are not cheap, but they do last a long time and retain their good looks. I hope to have this oven for a long time so it is really worth the initial investment price. Would recommend to friends
A great price.
A great price. Awesome stove and looks great!!!
This stove is amazing. High quality and just what we needed as an upgrade to our space. The burner flames are high, oven cooking is stellar. This is high quality and the stainless steel looks great. So far, so good. We have enjoyed this oven very much.
Our old oven broke down so we purchased a new SMEG from the Good Guys Robina. The oven is fantastic, self cleaning with gas top. Very easy to clean top and looks and cooks great. The staff were very helpful and arrranged installation. I couldn't be more happy with my new SMEG appliance
This was the only gas top stove our local store had
Moved into our new place months back and the local Harvey Norman store only had this Smeg as a gas top burner as the rest were all electric and we all know gas is cheaper than power in SA. The install cost us big time so not happy about that but the stove performs great! Cooked some really nice meals on it so far
Great cooker but large burner wont stay on ...
Bought this cooker for quality ....it was bought 4yrs ago but was in storage for 14 months ....now we have to get a repair man out as warranty is out of date ....I am sure it is a minor repair .....but charges are pretty high ....yes we should have got an extended warranty ....but we thought Smeg would be a quality product .
What an oven!
Bought this oven for the new home, O M G why didnt we ever have something like this before? Besides looking awesome, it cooks evenly and cooks well. The hotplates are a great size and are suited to all of our needs. Very easy to use, even our 13 yr old can use it
Nice big cook top and oven
A stylish freestanding gas cook top and electric oven.
Easy to use but as with most oven these days you have to learn the symbols.
The oven heats up quickly and keeps a nice stable temperature.
The extra space both on top and in the oven is always welcome and even though there are only 2 of us we still find that we enjoy being able to both work at the stove at the same time. For larger dinner parties the 6 burners are indispensible.
You pay a fair bit for the brand but the quality is there.
- imprecise oven control: Fine for roasting but not great for baking, for the money I'd have preferred something where I could dial in the temperature more accurately but this is minor.
The freestanding oven, gas mind you, is a perfect addition to my rear outdoor setting. The oven is amazing. Its gas, stater always works, the stove top burners are large and generous in size, handle l on in one time woo hoo.
The oven, OMG shut the gates, its absolutely brilliant, Cooks anything in half the time of your normal elec oven. Buy one!!!
Problem solved thank you
After posting a negative report on my SMEG stove, I received an immediate response from Steve Cullen. Although it has taken a while, my problem with my disappearing decals has been solved. All members of the SMEG Team that I dealt with since my first review have been extremely polite and helpful. The gentleman who came to my house to fix the problem was very efficient, friendly and helpful with advice. This could have all been avoided if the original person I spoke to had a little more training in customer service. I have always loved my s...tove and this was one issue I could not solve myself. I will always recommend SMEG and now their service team. Thank you very much for the time and effort taken to sort out my problem. Much appreciated
My wife talked me into this. I am a more basic sort of guy but I am glad she did. Its really stylish and makes the kitchen look great. We have had zero issues with this. In fact its a joy to use after the sorry old one in our old house. The only issues were understanding how to set the the clock which is more a matter of us and perhaps the thickness of the sheet metal compared to the old days.
It is easy to clean and bakes beautifully.
Was so lucky to get this as a gift. Couldn’t believe my eyes. It is so efficient easy to clean. And cooks so well. I’m still experimenting but nothing has failed. Thank you smeg. I have also been given a smeg toaster and smeg kettle for my birthday and I can’t wait to use them as well. It will be the first time my toaster will sit on the bench.
Wifey swears by this
What an amazing look from Smeg, we got free gifts from them at point of purchase including an apron, wok, smeg oven tray, all very good quality. The 6 burner is a sensation, the way it looks has a very outstanding look making a great addition to our kitchen. It’s easy to operate
Premium Brand- Not Premium Product/Service
We purchased a house last year with a newly renovated beautiful SMEG filled Kitchen. The entire kitchen is less than 2 years old and the oven is already causing us problems however because we didn’t build the kitchen and have tried every avenue unsuccessfully for the original receipt (contacted previous owners) we are told too bad you’ll have to wear the cost of a service technician and any work performed to fix it.
I wouldn’t recommend them to anyone after this experience, I have dealt with other white goods/appliance Manufacturers and never had this kind of poor service before. I would expect such an expensive oven to last more than 18 months!
I have been using it for 1 year and have not seen any issues with it. Got large space for all my baking needs. The controls are simple and easy to use. I am in love with it and would surely recommend it to anyone looking to pursue their baking passion.
this is perfect
i love this cooking stove because it is modern, has a wok burner in the middle and easy to use. the switches are user friendly and clear, indicating the big/small fire. the fire speed is good also and easily adjustable. the oven is electric and great for cooking/roasting/grilling/baking, all you need !
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Questions & Answers
Could you tell me who does service for Smeg stove in Orange NSW .
Hi Zorko thanks for your enquiry- please email us direct with your full name address and contact telephone number along with the appliance that needs servicing and we will organise a call with our Authorised Agent Our email address is - firstname.lastname@example.org and mark to the attention of Lesley - kind regards Smeg Australia
We have a new csp9gmxa
I have turned it on for the first time on high temp for 1/2 hour
The indicator light never went off even when I reduced the temperature.
Also what does the beeping noise mean?
Please call our technical support team on 02 8667 4888 and they will be able to assist you.
We have had this oven for 3 years & have had no problem until now. The gas cooktop ignites but the oven clock does not work or the oven. We have been away for a couple of months & I know we have had several power outages & when we got back home something kept tripping the power.
Dear Beverley, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at email@example.com with your address, telephone contact details. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve Cullen
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