Smeg C9GM Series

This oven was a inclusion when I build my new home. I have it since mid 2010 and working fine. Show details

Worked great till now. 3 years old – Hi there Can anyone help please. Oven works under all settings except bottom heating element turns off under Fan forced but works on all other settings. I am confused why bottom heating element turns off under fan forced setting only! Thank you Show reply

Service and oven temperature issue – Hi I have booked a service call for my cooker as it seems to be taking a long time to heat the oven up to the desired temperature. I have tested the oven and found out the following: FAN OFF it took from 11:00am to 11:29am to reach 260C and FAN ON from 12:08 to 12:58 to reach the temperature of 220c. During that FAN ON period the heating was… Read more

static for two of those periods on 200c (checked temperature ever 10 minutes).

Smeg I want to know what is wrong with my oven? How long should it take to reach a desired temperature? With the FAN ON it took nearly 1 hour to reach a temperature of 220C. I need an answer urgently as I need to advise service so that when the repairer comes he has the right parts to repair my oven.

Service call - why does it take approximately 25 days to wait for a service call? This is way too long I'm afraid. I think that you need to provide a better service for your customers especially if you want us to buy SMEG products.

Having said all this I do love my SMEG cooker and I just want it fixed! it wasn't a cheap cooker!

If required I can provide proof of purchase.

Good customer service- I haven't use it but oven light broken but guy come fix it very quick – I built new house put Smeg freestanding oven and range hood. I used range hood everyday but oven haven't used and one day I open the cover the two oven light one is off ring bin Lee they said like fridge it not include in warrant. I m not happy as it s ridiculous u buy something open the pack light not work and can't be replaced, but they suggest… Read more ·  1

me call Smeg. I did and they said it includes in 2 years warrant and the guy come next week even before 8 am fix it in 2 min. It's hard for us as we don't know how to turn the light cover off and the little bulb hook connection but for him is so easy looks as he know what to do. So general I m happy. Their service is fast and reliable. I will try the oven see how is it. My old appartments Smeg oven is till work and at least it is over 10 years old. The scale is off but after a sticker from Smeg it s not an issue any more.

I read some reviews I do notice Smeg make different versions for Harvey Norman and Bing Lee . I prefer bin Lee as I found some function they made for Harvey Norman like the Tapanyaki tray don't have good reviews here.

faulty product and lack of service! – My only requirement when I purchased an oven was that it wasn't super hot to touch. Nothing else. It was sold to me as a "cool to touch" oven. Something that SMEG prides themselves on. I have a toddler and a baby on the way so this was a huge deal to me. After having my oven delivered and installed, the oven did not work at all. Then I have to… Read more

get SMEG out to look at it and the wiring was lose. This was fixed and the tech left. I did also get reassured them at the oven would not be hot to touch. Apart from what's normal which apparently is no more than 60 degrees- I'm not an idiot.. It's an oven. Of course it isn't going to be ice cold. But i wanted to make sure it's not burning hot. My last oven was fine to touch- and I'd expect the same from this oven.

When I went to use my oven for the first time (finally) I noticed the door was scalding hot. You could melt plastic on the door or even cook an egg on it - that's how hot it was. I called SMEG and they said this was not normal and it should be fine to touch. So I had to book in the tech to come out again....

He came out and was even later than the 4hr window I was given (with no phone call Or apology) and said the oven was 'slightly' running higher than expected. 25 degrees to be exact. And the thermostat will need to be replaced. Sorry... But that's a lot more than "slightly"! So if it's on 180 it's actually running on 205. And he felt the oven door and said that's normal for it to be anywhere from 70-90 degrees.... Whereas the SAME tech who came out the other day said no more than 60 degrees. Still... It's feels a hell of a lot hotter than that and definitely not the "cool to touch" oven which was my only requirement on purchase.

Now I have to wait another week for a new the part and hope that fixes the oven problem and apparently the door problem. Not only that, I've been given the wrong information several times on the oven door heat, had to have a tech out twice (soon to be 3 times) and the brand new oven still needs to be looked at. Not only that, the tech isn't the nicest of people at all. So now More time off work and time wasting for an oven I bought BRAND NEW! The poor oven has had more work than use because of all these problems!

Absolutely terrible service and I'm sick of wasting my time. And SMEG refuse to replace an oven that they have already deemed faulty.

I will never, ever recommend this product to anyone and will never buy again. And if it's not fixed this time, I am taking matters further.

Don't waste your time and money!

Years in, still great! – Have had this oven for 5 years now and have had no issues with it. A great large oven, perfect for family cooking! And the black enamel looks awesome in a modern or country kitchen. Show details

Very suitable – This oven is very spacious and cooks well. It produces a very even result. The hotplates work well and the area around them is easy to clean . Door is nice and wide to access too. Show details

Great oven that works as well as it looks – This oven lacks a few features (such as pyrolytic cleaning) that start showing up around its pricepoint, but when I compared it with more feature rich ovens for a similar price, none of them competed in terms of build quality. The trivets are solid and stable for any sized pots, cooktop burners light quickly and run consistently, oven has… Read more

excellent heat consistency throughout the compartment and the controls are solid and easy to use.

I have found that it has the performance and aesthetics of a much more expensive oven.

But there are places where you'll see the cost cutting measures that were taken to deliver that performance and price. The main ones are in the oven compartment: It comes with only two oven racks, a standard rack and a grill tray on telescopic runners. You can buy additional racks and runners later, but they're reasonably expensive and most suppliers don't carry stock. The oven door seals well but the hinges feel cheaper than the rest of the door, and seem likely to need replacing in time.

The deficiencies of this unit are all minor and, at worst, will probably result in later repairs that still add up to less than the cost of an oven that might still have required the same services.

Nothing but issues with oven timer. Disappointed by SMEG – Had nothing but issues with the timer for the oven, the timer does not work (the oven will not turn on, yet it ticks). When the timer is in the manual position it sometimes works, however it sporadically turns off and you have to hold the knob to the left (rotated towards the manual position) to get it to work at all... been replaced once 12… Read more

months ago by smeg dealer for the same issue.

Gas cooktop does work great however. Buying a smeg you expect a good unit, not the case!

Disappointingly uneven oven temps – Built a new house and went SMEG throughout the kitchen and starting to regret it. Thought this monster would be great for cooking, but we end up using the smaller steam oven instead. Uneven cooking through the oven left to right and between the racks. For best results we find we can only use 1/4 of the oven rack space which leaves us with similar… Read more

or worse cooking space to the steam oven we included as a last minute addition. If we hadn’t done that I probably would have ripped the appliances out and gone with a different brand.

Great cooker but large burner wont stay on – Bought this cooker for quality ....it was bought 4yrs ago but was in storage for 14 months ....now we have to get a repair man out as warranty is out of date ....I am sure it is a minor repair .....but charges are pretty high ....yes we should have got an extended warranty ....but we thought Smeg would be a quality product .  Show details

Pricey but worth it – Bought this as a replacement to my old smeg. Am very happy with it. Smeg are not cheap, but they do last a long time and retain their good looks. I hope to have this oven for a long time so it is really worth the initial investment price. Would recommend to friends  Show details ·  1

A great price – A great price. Awesome stove and looks great!!! This stove is amazing. High quality and just what we needed as an upgrade to our space. The burner flames are high, oven cooking is stellar. This is high quality and the stainless steel looks great. So far, so good. We have enjoyed this oven very much.  Show details

SMEG oven – Our old oven broke down so we purchased a new SMEG from the Good Guys Robina. The oven is fantastic, self cleaning with gas top. Very easy to clean top and looks and cooks great. The staff were very helpful and arrranged installation. I couldn't be more happy with my new SMEG appliance  Show details

This was the only gas top stove our local store had – Moved into our new place months back and the local Harvey Norman store only had this Smeg as a gas top burner as the rest were all electric and we all know gas is cheaper than power in SA. The install cost us big time so not happy about that but the stove performs great! Cooked some really nice meals on it so far  Show details

What an oven! – Bought this oven for the new home, O M G why didnt we ever have something like this before? Besides looking awesome, it cooks evenly and cooks well. The hotplates are a great size and are suited to all of our needs. Very easy to use, even our 13 yr old can use it  Show details

Nice big cook top and oven – A stylish freestanding gas cook top and electric oven. Easy to use but as with most oven these days you have to learn the symbols. The oven heats up quickly and keeps a nice stable temperature. The extra space both on top and in the oven is always welcome and even though there are only 2 of us we still find that we enjoy being able to both… Read more

work at the stove at the same time. For larger dinner parties the 6 burners are indispensible.

You pay a fair bit for the brand but the quality is there.

Cons:

- imprecise oven control: Fine for roasting but not great for baking, for the money I'd have preferred something where I could dial in the temperature more accurately but this is minor.

Wonderful Oven – The freestanding oven, gas mind you, is a perfect addition to my rear outdoor setting. The oven is amazing. Its gas, stater always works, the stove top burners are large and generous in size, handle l on in one time woo hoo. The oven, OMG shut the gates, its absolutely brilliant, Cooks anything in half the time of your normal elec oven. Buy one!!!  Show details

Problem solved thank you – After posting a negative report on my SMEG stove, I received an immediate response from Steve Cullen. Although it has taken a while, my problem with my disappearing decals has been solved. All members of the SMEG Team that I dealt with since my first review have been extremely polite and helpful. The gentleman who came to my house to fix the… Read more

problem was very efficient, friendly and helpful with advice. This could have all been avoided if the original person I spoke to had a little more training in customer service. I have always loved my stove and this was one issue I could not solve myself. I will always recommend SMEG and now their service team. Thank you very much for the time and effort taken to sort out my problem. Much appreciated

Kitchen Beauty! – My wife talked me into this. I am a more basic sort of guy but I am glad she did. Its really stylish and makes the kitchen look great. We have had zero issues with this. In fact its a joy to use after the sorry old one in our old house. The only issues were understanding how to set the the clock which is more a matter of us and perhaps the thickness of the sheet metal compared to the old days. It is easy to clean and bakes beautifully.  Show details

Love it – Was so lucky to get this as a gift. Couldn’t believe my eyes. It is so efficient easy to clean. And cooks so well. I’m still experimenting but nothing has failed. Thank you smeg. I have also been given a smeg toaster and smeg kettle for my birthday and I can’t wait to use them as well. It will be the first time my toaster will sit on the bench.  Show details

Wifey swears by this – What an amazing look from Smeg, we got free gifts from them at point of purchase including an apron, wok, smeg oven tray, all very good quality. The 6 burner is a sensation, the way it looks has a very outstanding look making a great addition to our kitchen. It’s easy to operate  Show details

Premium Brand- Not Premium Product/Service – We purchased a house last year with a newly renovated beautiful SMEG filled Kitchen. The entire kitchen is less than 2 years old and the oven is already causing us problems however because we didn’t build the kitchen and have tried every avenue unsuccessfully for the original receipt (contacted previous owners) we are told too bad you’ll have to… Read more

wear the cost of a service technician and any work performed to fix it.

I wouldn’t recommend them to anyone after this experience, I have dealt with other white goods/appliance Manufacturers and never had this kind of poor service before. I would expect such an expensive oven to last more than 18 months!

Works great – I have been using it for 1 year and have not seen any issues with it. Got large space for all my baking needs. The controls are simple and easy to use. I am in love with it and would surely recommend it to anyone looking to pursue their baking passion.  Show details

this is perfect – i love this cooking stove because it is modern, has a wok burner in the middle and easy to use. the switches are user friendly and clear, indicating the big/small fire. the fire speed is good also and easily adjustable. the oven is electric and great for cooking/roasting/grilling/baking, all you need !  Show details

Massive oven that’s does the job – Great 90cm oven but does use a lot of energy and is incredibly hard to find extra trays for because of its width. Have found a hot spot in the middle but it’s only a bit hotter so doesn’t effect cooking substantially. Gas top is great with good coverage. Easy to clean.  Show details

Great oven – Fabulous oven, after 5 years the only problem was the clock which when I registered the problem they asked if I needed the entire oven replaced. I said no need the oven is in great order just the clock needs repair, That was replaced 18 months ago with no problems since. I can honestly say it was a great purchase.  Show details

Expected better – Has been repaired once already, I expected better results and really it's just as good as my old Westinghouse. I personally would not spend the money on SMEG appliances. It looks great, cleans easily but this oven is no better than any other oven I've owned. Easy to clean is the only quality this oven has.  Show details

Easy to use – Great oven, only critism oven trays are a bit flimsy.but apart from that it was easy to instal (bottle gas )the rapid gas jet is almost as fast as using a microwave, the twin fan oven is dream to use after having a fan less oven it certainly a huge step up .highly recommend  Show details

Shattered Oven Glas – I have been happy with my oven up until today. From cooking a roast in the oven the inside glass shattered! The oven will be 3 years old in December! Very disappointing particularly from a well known and reputable brand like SMEG! lets see how they deal with customer complaints!  Show details

Nice finish but fragile – Pros: easy to clean stainless steel, dials are good and finished well and the rack and dish supplied are well made as well Cons: The front plate glass is quite weak and shatters once by accident, but the warranty covered it and things were all sorted Overall: 8/10 but make sure to get the warranty.  Show details

Large oven – Oven purchased October 2012, within a few months I noticed a lot of hot air was escaping from the door. It was still under warranty so had it serviced to replace one of the door hinges as door wasn't a tight shut. Then more recently my sister purchased a smeg and I noticed how strong the close was on her oven door. As the oven was now out of… Read more

warranty we had to pay for replacement of the second hinge. Now I notice how much quicker the oven heats and I don't have to have it set above 200 degrees C. Quite disappointed as I thought smeg was a better quality product, and this was why I purchased. You can't always rely on a 'quality' brand name.