Excellent service from SMEG
I had a great experience with SMEG Service
Even when the cooktop warranty is out, SMEG organised a service with parts replaced all done as part of goodwill.
Thanks to Lesley from the service department who was excellent in following up my issues and organised a prompt service call two days later and parts was replaced, The service technician was great at fixing the problem quickly too.
My cooktop works like its brand new again.
Thank you so much SMEG.
Bought what is essentially, from what I can tell, the same model in 1995 .the only visible difference being the grids being of slightly different construction. That hob has worked like a charm for 22yrs of solid use and still going strong . Have bought one for our lake house with no problems so far.
Gas flow issue
Cannot get gas to flow no matter how long I depress the knobs. Problem lasts for few days and then it starts working again. Usually happens after oven (located below) is used. Thinking of replacing it with a better brand. Stove was provided by the builder of my new home. Has happened several times over the last few years.
SMEG Gas Cooktop - not worth the price
I purchased my Smeg CIR93AXS 90cm topmount gas cooktop just over 2 years ago and it has been nothing but trouble ever since, as is pretty much the case with the rest of my Smeg kitchen appliances!
The auto ignition system works when it wants too and when it does and the gas ignites, you have to continue to hold the gas lever down for up to 20 seconds before the system registers that the gas is in fact lit (while the igniter system is still madly clicking away trying to light the gas). Only then can you release the gas lever without the gas going out. There is also an issue with a couple of the gas taps where you have to wiggle them to get the gas to start flowing.
I have now resorted to buying an electric kettle, as its much easier than having to deal with this below average Smeg appliance on a daily basis.
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