Problematic SMEG cooktop
I purchased my brand new house in 2012 and it came a brand new Smeg CIR93AXS 90cm topmount gas cooktop and it has been nothing but trouble from the beggining!
The auto ignition system works for some burners and not for others. You have to continue to hold the gas lever down for over 30 seconds or more before the system registers that the gas is in fact lit (while the igniter system is clicking away trying to light the gas). Only then can you release the gas lever without the gas going out.
Only 2 burners work well out of 5 burners. The other...2 burners stay lit for 2-3 minutes then switches off and 1 burner does not even light up. I saw another post on this website with the same problem I have and I decided say my piece. My advice is to stay away from SMEG cooktops.
Purchased in June 2012.
Excellent service from SMEG
I had a great experience with SMEG Service
Even when the cooktop warranty is out, SMEG organised a service with parts replaced all done as part of goodwill.
Thanks to Lesley from the service department who was excellent in following up my issues and organised a prompt service call two days later and parts was replaced, The service technician was great at fixing the problem quickly too.
My cooktop works like its brand new again.
Thank you so much SMEG.
Bought what is essentially, from what I can tell, the same model in 1995 .the only visible difference being the grids being of slightly different construction. That hob has worked like a charm for 22yrs of solid use and still going strong . Have bought one for our lake house with no problems so far.
Gas flow issue
Cannot get gas to flow no matter how long I depress the knobs. Problem lasts for few days and then it starts working again. Usually happens after oven (located below) is used. Thinking of replacing it with a better brand. Stove was provided by the builder of my new home. Has happened several times over the last few years.
SMEG Gas Cooktop - not worth the price
I purchased my Smeg CIR93AXS 90cm topmount gas cooktop just over 2 years ago and it has been nothing but trouble ever since, as is pretty much the case with the rest of my Smeg kitchen appliances!
The auto ignition system works when it wants too and when it does and the gas ignites, you have to continue to hold the gas lever down for up to 20 seconds before the system registers that the gas is in fact lit (while the igniter system is still madly clicking away trying to light the gas). Only then can you release the gas lever without the gas g...oing out. There is also an issue with a couple of the gas taps where you have to wiggle them to get the gas to start flowing. I have now resorted to buying an electric kettle, as its much easier than having to deal with this below average Smeg appliance on a daily basis.
Questions & Answers
Is the smeg Model SAR93AX1 a good top and are parts still.available for that model as I have been offered that model 2nd hand?
I am the National l Service Manager for Smeg and I would can say that that model number was manufactured from 1997 for a few years and whilst we have some part there are some that are now no longer available. If you can get a serial number from the base of the unit that can tell us whet year it was made. You can email me direct at firstname.lastname@example.org , hope this helps. Regards, Steve Cullen
how to put wok burner together
You have to match the notch in the base to the key in the top part.
Smeg Tech Support
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