Smeg SA9065X / SA9065XS

Fantastic cooker even better than my Falcon range that I waited 6 months for. Easy to use and easy to clean – Brilliant and easy to clean. My Falcon range (cooktop) became pitted within a year. The SMEG cooks perfectly and evenly and heats super fast. Just a joy to cook in. Show details

Despite a couple of issues its still a great oven – Let me just say that before you write your review on how bad the oven etc. is please reach out to the service department first to let them try to resolve your problems. We've had our oven for around 4 years of which its been in use for around 2.5 years (bought and stored for 1.5 years prior to installation). The gas hobs are great, good… Read more

spacing between them all, we love the teppanyaki plate and also the cast iron grill plate that came with it.

After 6 or 7 months the oven wouldn't heat to more than 150C (thermostat issue ?) and soon after the digital lights on the clock / timer stopped working. Despite this, the rest of the functions have been fine and so long as we don't need to cook hotter than 150 or so its ok :-)

I saw the reviews here and noticed how responsive and proactive Steve Cullen (national service manager for SMEG) was so I dropped him an email outlining my experience with the oven. Steve has been fantastic in assisting us to have the oven repaired. Amazing customer service and super responsive (thanks a million!).

Love my new Smeg! – I purchased my freestanding SA9065XS in January '16 but did not have it installed until a few weeks ago by which time I had read many reviews and wondered if I had wasted my money. So, prior to installation I sent an email to Steve (his details were on many reviews) to see if there was any advice he could give about the electrical issues. Within… Read more

an hour or two, I received a phone call from the Smeg local agent in Tasmania, Suzanne who was extremely helpful and sent me an email shortly after to confirm our conversation. When our electrician arrived he said he'd installed many of the same Smeg cookers and never had an issue which thankfully was the same for us. The clock and the oven worked perfectly and the oven heats up in about the same time as my previous oven which I'm happy about. The size is amazing and coming from an electric cooktop, I'm over the moon with gas. This is the first product review I have ever written but I thought it was only fair to say my dealings have been very good with Smeg and to thank Steve and Suzanne for being so attentive. I'll try to do another update in a few months to see if I still feel the same, fingers crossed.

May 6th 2017 Update: Still loving my Smeg!

This is an update on the review I wrote in October 2016 about my Smeg which I have now been using for nearly 12 months and I'm still loving it. The instructions are clear and it is easy to clean which is one of the reasons I liked the look of this model. As this is my secondary oven, I haven't used it many times because I find the wall oven has better access without having to bend but it is excellent when I'm baking on bigger trays, there is so much capacity. The cook-top has been great too and also easy to clean, overall I'm still very happy with this product.

Very dissapointed with product and customer service – I don't like writing reviews however I really felt as if I had to for my smeg oven. We bought a smeg oven which was supposedly "the best" of the ovens however I have never had so many problems with a new appliance in all my life. When we had it installed by the electrician and plumber we were told this beautiful "new" oven was a faulty item. A… Read more

brand new oven - faulty?? you have got to be joking. I called up the customer service team for smeg to get a technician out - surprise surprise there were no technicians available until the next week! My husband then called and all of a sudden there was a technician available the next working day.

Which was fine, they came and "fixed it" in which it did run smoothly, then ONLY a week later I had a couple of friends and family over to show my new smeg oven off and half way through the electrics had cut out. I had to throw away the food which was half cooked!!!!! not impressed at all. When I called for another technician to come out, once again, surprise surprise the technicians were ALL busy! I now do not have an oven/stovetop to cook food for my family until another couple of days, in which once AGAIN i have to take time off work so another technician can come and fix it.

Really not happy with the results as I was not even offered any kind of compensation and definitely will NOT recommend a smeg oven to anyone.

Perfect oven, looks great and works very well – Purchased the FS model of this oven. Replacing a Westinghouse that came with the house. Couldn't be happier overall. Firstly, finish is excellent. All components are solid and materials seem of a high quality. Very easy to use, Dials are all simple as is the clock timer. It preheats very quickly, not sure if this is just new ovens or… Read more

whether unique to Smeg, but it seems twice as fast as newish ovens ive used in the past.

Heat is nice and even, it does seem to cook a little quicker than recipes recommend, so you just need to be aware of this when in use so as not to burn any items.

I haven't used the steam clean function as yet. This was a selling point for me as well as the reliability of the unit. All good so far.

One trick to note is you need to set the clock after plugging it in, otherwise it appears to not work.

Great oven – This oven was purchased as a package with a range hood. The oven has been fantastic and cooks really well. In the past year I have had to replace one of the rear elements as well as one of the internal light globes but both were relatively cheap. Oven does sometimes cook a little uneven as do many fan forced ovens but by rotating the food this is not an issue.  Show details

Worth buying – Very good oven considering the price. Previously had a blanco and that was the worst oven/stove ever, it was part of package with builders on our new home and it lasted the longest from all the blanco appliances, blanco oven lasted just over two years and I replace it with smeg oven and the smeg is heaps better considering the smeg is cheaper. The oven heats up so quickly in half the time compared to the blanco. Gas top stove work well  Show details

DISAPPOINTED WITH SMEG – We purchased the new Smeg after we bought a home with an Ilve. All reviews stated that SMEG was the best stove. Stainless steel was superior to Westinghouse etc. We purchased our Smeg from The Good Guys and we also paid for delivery and installation. After several months, I was preheating the oven for meringues. The oven caught on fire. Smeg… Read more

service told me ovens cannot catch fire. He came to look at the oven and replaced one faulty fan in the oven. He did not replace the other fan. He spent more time telling me how to clean the oven and stove...which was clean!

The oven makes a noise whenever I use the fan forced option and the stainless steel surrounding the burners has marked badly. A simple wipe or stainless steel steel does not remove the marks.

Overall, I won't be recommending Smeg or Good Guys.

Looks Good Functions Average – This came with our newly purchased house. At first my wife and I were delighted with its good modern looks but living with it over the last 9 months, I am less than impressed. The stove top works really well and I like the wok burner. Very good. The oven is bad, really bad. There are supposed to be settings without fan forced but they dont work… Read more

and the fan runs in every setting. It also does not seal well and you can feel air escaping.

I looks great, and the stovetop is good but the oven is bad.

Worst oven ever – Where do I start? Within a few months the temperature and other markings had all rubbed off. The oven doesn’t heat consistently or hold temperature (I use an internal oven thermometer to set temp). It overheats when set on high then switches itself off to cool, so you can’t do anything that requires a hot oven. Clock is unreadable. Was so disappointed with this. Will be redoing my kitchen this year and smeg will not make an appearance.  Show details

Inner glass doors keep coming off – Can you help? The inner 2 glass doors keep coming off and we can't seem to secure them so they fit. The oven is virtually new so not sure if it's been put together correctly. Doesn't happen all the time, but if you open the door in a hurry it will occur. Needing help.....  Show details

It’s ok – It does the job like any other oven would do but the cool down time takes longer then the actual cooking time which I am not sure is a good thing. I find that in a small apartment it radiates a lot of heat so not ideal for small kitchens.  Show details

Premium price but not a premium product – I have owned this oven for 6 years. In this time I have replaced the rear oven elements twice. I am now currently using only one rear oven element because the oven will only allow 1 element to turn on. Recently my wife accidentally broke the front oven door. replacement costs were over $500. I had to buy each individual item that was needed… Read more

to fix the door. I thought the door would come as a single complete unit, but I was wrong. Smeg offers that you pay for each individual item related and it's not cheap.

The top gas burners are still going strong. I love the spit feature in the oven and overall the oven still looks modern and functions adequately.

For the price I paid ($3000) I expected more and therefore I cannot recommend this product.

Not happy with product!! – This oven! Three years old and electric clock at front already unreadable!!! Woke up one day and ? Globes blown in clock - it's in front of oven and looks terrible! Rang up only to get run around!! Oven only used prob once per fortnight! How can this happen?? Not happy!!  Show details

Good value for your money – Oven is great in the aspect it does exactly what it says with all features. Food is always cooked really well however sometimes it cooks quicker then the recipe says (this is not a complaint). Heats up quickly but takes a while to cool down. Would recommend this oven to anyone.  Show details

Smeg absolute garbage – What a shocker. Oven fan conked out twice. Different burners sometimes impossible to light. Many times burners would turn themselves off. Could not cook anything that required time without monitoring the burners in case they went out. Waiting for Smeg technicians to come was like waiting for Godot. Never again will I consider buying a Smeg product.  Show details

Smeg never again – Moved into a brand new house as the first occupance 4 yrs ago. Every year someone has had to come and fix my wok burner. Now my fan oven has packed it in. Called to book repair $110 call out. $33 every 15 mins plus parts. Don't think I will bother. Think I'll purchase a better brand. I have a suspicion this was a reject stove/oven to begin with.  Show details

Cooks great – This is my second Smeg oven and I'm pleased with the upgrade. As with all ovens it takes time to no where the cold spots are and when to turn the tray. The gas stove top is brilliant and it looks great in the kitchen. Couldn't be happier with this model!  Show details

Oven stopped working after 10 months – We previously had the equivalent Smeg stove for 12 years without problems. It eventually stopped working so we replaced it with another Smeg. Last night I had guests for dinner, put the food in the oven, it hadn't preheated, stone cold. No matter what we did, couldn't get it to work. The stove is 10 months old. Very unhappy.  Show details

Owen Not Working – Just moved into this place fitted with a brand new Smeg SA9065XS. The stove works but the owen nor the clock not working. really frustrating as cannot cook anything in the owen. I see Steve Cullen is the sales manager Could you please call me on 0466322952 Thank you Prakash Monteiro  Show details

Totally Annoyed – I bought this dual cooker last Monday had it installed Tuesday. Gas fitter no problems electrician couldn't get the oven or clock working. Smeg had a 2 week wait for tech to come out! So organised replacement oven that came today. Had the gas and electrician install again same problem!!! If Smeg knows of this problem take them off the market. I… Read more

have had to have time off work for all the installations and am now back to square one. No oven. The Good Guys have had excellent post product service but Smeg to fix this.

Just out of box and oven not working – I am currently having a new kitchen installed and the electrician and gas fitter arrived today to install. Electrician said there is a problem with the clock and electrics so the oven won't work. Contacted appliance centre that I purchased the Smeg free standing oven and matching rangehood from and they contacted Smeg. Will take 2 weeks to have… Read more

someone come out to fix, having the floors sanded next week so would be at last 10 days to have a replacement oven so very poor service from Smeg to fix a brand new appliance. Appliance centre and tradesman and self astounded by delay of 2 weeks until service can be arranged. Still haven't heard from Smeg to confirm that they can come out in 2 weeks.

Oven working and is brilliant! – Further to my previous review "Oven not working" and after an email to the National Sales Manager for Smeg we now have a working oven that does a brilliant job. After a rocky start (i.e. the oven didn't work) Steve came through with the goods and had the oven up and running the next morning after my email and even offered to pay for the 2nd… Read more

electrician we used to install the oven. Thanks Steve, have turned a very poor customer experience into a good one with a very good product.

Oven doesn't work – Wish I had read reviews earlier, as I have a brand new oven with no electrics. Gas working for cooktop but oven doesn't. Had to pay for an electrician to come out after first installer couldn't get electrics to work, and oven still not working. Have to wait another week for SMEG to send out subcontractor. Looks like my daughter won't be getting a home made cake for her birthday.  Show details

Wish i had read the reviews before purchasing – Bought a week ago installed Wednesday. No electrics. Currently lighting the gas top with matches. Can't get a technician out until next Friday. Will be two weejs since purchase. Store advised I could have returned if not installed...after reading the reviews not confident at all the problem will be resolved

Same old problem – Had the Technician come to do the repair. He replaced the control board. Now the convection fan and elements are working and the top burner But the Bake Convection selection will not heat up the oven in any sort of useful time. After having the oven set to bake (lower Burner) and fan the temperature did not exceed 75C after 1/2 an hour??!!!… Read more

Surely it is not supposed to operate this way.

And the information was advised in a written note about the bottom element not working properly to the technician

Am I doing something incorrect?????

Beautiful product, faultless customer service – We recently purchased a Smeg oven from the good guys, and an error in the installation by the electrician led to a few minor hiccups with the product. Contacted Steve Cullen, the sales manager at Smeg, and he and his team organised a technician to come the next business day! The technician was on time, efficient and fixed the issue with no… Read more

problems.

Oven is now working great and we are very happy customers!

We understand that products may not be 100% all of the time, and as with any appliance, there can be some faults or issues along the way, but the reassuring thing is that the customer service team at Smeg were excellent in making sure any issues were rectified quickly with very minimal disruptions to us.

Would highly recommend the product to any of my family or friends. Great to know that their customers are well looked after and valued.

Common fault not working brand new :( – Others have reported the same fault... No power to clock display and oven will not work. Unit was purchased from appliances online and dead on arrival. highly disappointed. If your willing to risk a new oven that's arrives faulty go ahead.... Will probably stick to Westinghouse Australian brand... Italians were never good at auto electrics in the Alfas and their ovens seem to be the same...

Great cooktop Terrible oven – If you don't need an oven, this product is highly recommended. If you want to use the oven then don't buy a Smeg. The oven on these models takes nearly half an hour to reach 180 degrees, and if you make the mistake of opening the door, it takes another 10 minutes to get back up to temperature.

The oven is not working at all – I bough this model from Good Guys on 14/07/15 Model SA9065XS, Full S/N 1 730173 50312 2464 01 15. I was trying to use the oven for the first time this morning and it's not working at all, the digital time is not functioning and not showing blinking light as mentioned in the manual. Tried to switch the oven light but there's no light at all. The… Read more

manual is really no useful not enough information of troubleshooting or how to fix the issue. Not satisfy at all!

great oven – Nice oven...and so it should be for the price! Not too happy that it has plastic legs but so far so good. Lots of space which i love and heats up really quickly. Not too happy that the surrounds around the gas burners as they are easily stained with spillage..i cant figure out how to clean it. Over all pretty good but a few little things that annoy me.not sure if others are any better though.  Show 2 replies

I never regret – I bought this dual fuel from Good guys. I love this oven because it has massive cook-top space where I can leave cooked pans, pots, wok etc. The oven is electric therefore it is easy to set a correct temperature and cook top is gas therefore it is quick to heat up and suitable for Asian cooking. Space nothing