Dangerous!!!!! (But excellent customer service)
Edit to add:
SMEG customer service were really good. I received an immediate response from the company after emailing them and two days later, I have a new glass door, free of charge. I did lose money from having to take a day off work (apparently no one is available after 4 o'clock!!!) but I am relieved the process went smoothly. Still nervous about it happening again but only time will tell!
I went to open the oven to cook dinner tonight and the handle came away from the door and glass came exploding out at me!!! I have had this oven for less than 3 years. So dangerous. There was glass everywhere! I am now very nervous about getting another SMEG even if they replace it (waiting to hear back from someone), for fear it will happen again! This was a $2000 oven. I always thought SMEG was top of the line!
Perfect oven, looks great and works very well.
Purchased the FS model of this oven. Replacing a Westinghouse that came with the house.
Couldn't be happier overall.
Firstly, finish is excellent. All components are solid and materials seem of a high quality.
Very easy to use, Dials are all simple as is the clock timer.
It preheats very quickly, not sure if this is just new ovens or whether unique to Smeg, but it seems twice as fast as newish ovens ive used in the past.
Heat is nice and even, it does seem to cook a little quicker than recipes recommend, so you just need to be aware of this when in use so as not to burn any items.
I haven't used the steam clean function as yet. This was a selling point for me as well as the reliability of the unit. All good so far.
One trick to note is you need to set the clock after plugging it in, otherwise it appears to not work.
Despite a couple of issues its still a great oven
Let me just say that before you write your review on how bad the oven etc. is please reach out to the service department first to let them try to resolve your problems.
We've had our oven for around 4 years of which its been in use for around 2.5 years (bought and stored for 1.5 years prior to installation). The gas hobs are great, good spacing between them all, we love the teppanyaki plate and also the cast iron grill plate that came with it.
After 6 or 7 months the oven wouldn't heat to more than 150C (thermostat issue ?) and soon after the digital lights on the clock / timer stopped working. Despite this, the rest of the functions have been fine and so long as we don't need to cook hotter than 150 or so its ok :-)
I saw the reviews here and noticed how responsive and proactive Steve Cullen (national service manager for SMEG) was so I dropped him an email outlining my experience with the oven. Steve has been fantastic in assisting us to have the oven repaired. Amazing customer service and super responsive (thanks a million!).
DISAPPOINTED WITH SMEG
We purchased the new Smeg after we bought a home with an Ilve. All reviews stated that SMEG was the best stove. Stainless steel was superior to Westinghouse etc. We purchased our Smeg from The Good Guys and we also paid for delivery and installation. After several months, I was preheating the oven for meringues. The oven caught on fire. Smeg service told me ovens cannot catch fire. He came to look at the oven and replaced one faulty fan in the oven. He did not replace the other fan. He spent more time telling me how to clean the oven and stove...which was clean!
The oven makes a noise whenever I use the fan forced option and the stainless steel surrounding the burners has marked badly. A simple wipe or stainless steel steel does not remove the marks.
Overall, I won't be recommending Smeg or Good Guys.
Looks Good Functions Average
This came with our newly purchased house.
At first my wife and I were delighted with its good modern looks but living with it over the last 9 months, I am less than impressed.
The stove top works really well and I like the wok burner. Very good. The oven is bad, really bad. There are supposed to be settings without fan forced but they dont work and the fan runs in every setting. It also does not seal well and you can feel air escaping.
I looks great, and the stovetop is good but the oven is bad.
Worst oven ever
Where do I start? Within a few months the temperature and other markings had all rubbed off. The oven doesn’t heat consistently or hold temperature (I use an internal oven thermometer to set temp). It overheats when set on high then switches itself off to cool, so you can’t do anything that requires a hot oven. Clock is unreadable. Was so disappointed with this.
Will be redoing my kitchen this year and smeg will not make an appearance.
Inner glass doors keep coming off
Can you help? The inner 2 glass doors keep coming off and we can't seem to secure them so they fit. The oven is virtually new so not sure if it's been put together correctly. Doesn't happen all the time, but if you open the door in a hurry it will occur. Needing help.....
It does the job like any other oven would do but the cool down time takes longer then the actual cooking time which I am not sure is a good thing. I find that in a small apartment it radiates a lot of heat so not ideal for small kitchens.
Premium price but not a premium product.
I have owned this oven for 6 years.
In this time I have replaced the rear oven elements twice.
I am now currently using only one rear oven element because the oven will only allow 1 element to turn on.
Recently my wife accidentally broke the front oven door. replacement costs were over $500. I had to buy each individual item that was needed to fix the door. I thought the door would come as a single complete unit, but I was wrong. Smeg offers that you pay for each individual item related and it's not cheap.
The top gas burners are still going strong. I love the spit feature in the oven and overall the oven still looks modern and functions adequately.
For the price I paid ($3000) I expected more and therefore I cannot recommend this product.
This oven was purchased as a package with a range hood. The oven has been fantastic and cooks really well. In the past year I have had to replace one of the rear elements as well as one of the internal light globes but both were relatively cheap. Oven does sometimes cook a little uneven as do many fan forced ovens but by rotating the food this is not an issue.
Not happy with product!!
This oven! Three years old and electric clock at front already unreadable!!! Woke up one day and ? Globes blown in clock - it's in front of oven and looks terrible! Rang up only to get run around!! Oven only used prob once per fortnight! How can this happen?? Not happy!!
Very good oven considering the price. Previously had a blanco and that was the worst oven/stove ever, it was part of package with builders on our new home and it lasted the longest from all the blanco appliances, blanco oven lasted just over two years and I replace it with smeg oven and the smeg is heaps better considering the smeg is cheaper. The oven heats up so quickly in half the time compared to the blanco. Gas top stove work well
Good value for your money
Oven is great in the aspect it does exactly what it says with all features. Food is always cooked really well however sometimes it cooks quicker then the recipe says (this is not a complaint). Heats up quickly but takes a while to cool down. Would recommend this oven to anyone.
Smeg absolute garbage
What a shocker. Oven fan conked out twice. Different burners sometimes impossible to light. Many times burners would turn themselves off. Could not cook anything that required time without monitoring the burners in case they went out. Waiting for Smeg technicians to come was like waiting for Godot. Never again will I consider buying a Smeg product.
Smeg never again
Moved into a brand new house as the first occupance 4 yrs ago. Every year someone has had to come and fix my wok burner. Now my fan oven has packed it in. Called to book repair $110 call out. $33 every 15 mins plus parts. Don't think I will bother. Think I'll purchase a better brand. I have a suspicion this was a reject stove/oven to begin with.
This is my second Smeg oven and I'm pleased with the upgrade.
As with all ovens it takes time to no where the cold spots are and when to turn the tray.
The gas stove top is brilliant and it looks great in the kitchen.
Couldn't be happier with this model!
Oven stopped working after 10 months
We previously had the equivalent Smeg stove for 12 years without problems. It eventually stopped working so we replaced it with another Smeg. Last night I had guests for dinner, put the food in the oven, it hadn't preheated, stone cold. No matter what we did, couldn't get it to work. The stove is 10 months old. Very unhappy.
Love my new Smeg!
I purchased my freestanding SA9065XS in January '16 but did not have it installed until a few weeks ago by which time I had read many reviews and wondered if I had wasted my money. So, prior to installation I sent an email to Steve (his details were on many reviews) to see if there was any advice he could give about the electrical issues. Within an hour or two, I received a phone call from the Smeg local agent in Tasmania, Suzanne who was extremely helpful and sent me an email shortly after to confirm our conversation. When our electrician arrived he said he'd installed many of the same Smeg cookers and never had an issue which thankfully was the same for us. The clock and the oven worked perfectly and the oven heats up in about the same time as my previous oven which I'm happy about. The size is amazing and coming from an electric cooktop, I'm over the moon with gas. This is the first product review I have ever written but I thought it was only fair to say my dealings have been very good with Smeg and to thank Steve and Suzanne for being so attentive. I'll try to do another update in a few months to see if I still feel the same, fingers crossed.
May 6th 2017 Update: Still loving my Smeg!
This is an update on the review I wrote in October 2016 about my Smeg which I have now been using for nearly 12 months and I'm still loving it. The instructions are clear and it is easy to clean which is one of the reasons I liked the look of this model. As this is my secondary oven, I haven't used it many times because I find the wall oven has better access without having to bend but it is excellent when I'm baking on bigger trays, there is so much capacity. The cook-top has been great too and also easy to clean, overall I'm still very happy with this product.
Owen Not Working
Just moved into this place fitted with a brand new Smeg SA9065XS.
The stove works but the owen nor the clock not working. really frustrating as cannot cook anything in the owen.
I see Steve Cullen is the sales manager
Could you please call me on 0466322952
I bought this dual cooker last Monday had it installed Tuesday. Gas fitter no problems electrician couldn't get the oven or clock working. Smeg had a 2 week wait for tech to come out! So organised replacement oven that came today. Had the gas and electrician install again same problem!!! If Smeg knows of this problem take them off the market. I have had to have time off work for all the installations and am now back to square one. No oven. The Good Guys have had excellent post product service but Smeg to fix this.
- ‹ Prev
- Next ›
Questions & Answers
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.